SAS – Scandinavian Airlines

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1. ★★★★★negative experience without a specific reason· unspecific

   Junk app. Doesn’t work

2. ★★★★★crashes, freezes and errors

   Complicated nonsense. I have two upcoming trip on SAS, but after adding the first one it is impossible to just repeat the process. On the desktop it is not working either. Bad web design is here on full display.

3. ★★★★★crashes, freezes and errors

   Seat selection, check in bag. We were buying the seats and check in baggage, card was charged twice, but after that message appeared “ sorry something went wrong “ so my baggage was not brought same with the seats not booked, but card charged. I am so disappointed and will be disputing the charges. If your app not working why it’s taking money?

4. ★★★★★negative experience without a specific reason· unspecific

   Support is impossible. gate change is not reflected in app. Announcement was not made at original gate leaving me strained at airport and lost connecting flight that cancelled international flight automatically

5. ★★★★★negative experience without a specific reason· unspecific

   Rudest people in the Industry. Where do you recruit your people? Perhaps your intro course should include how to be polite to the people that actually are clients. Your LHR people take the price and of the rudest, least cooperative and of the of

6. ★★★★★negative experience without a specific reason· unspecific

   Hard to use. Kept crashing. Just had

7. ★★★★★negative experience without a specific reason· unspecific

   Useless app. Useless app - cannot rebook. Try to chat with them - so much wait it is unbelievable, cannot do anything …, never call back. One of the worst experience with an airline

8. ★★★★★support does not respond or resolve the issue

   Horrible customer service. Can’t get help via chat. No one responds to email. Call line is often closed or wait for >60 minutes. No agent at CDG to speak to. Absolute nightmare of a company for managing travel. BEWARE! If you need anything, the app and customer service is useless

9. ★★★★★negative experience without a specific reason· unspecific

   Terrible app. Once I choose to book one way, I cannot change back to round trip. Multi-city doesn’t work at all. So many problems with this app, that it makes me go to another airline.

10. ★★★★★negative experience without a specific reason· unspecific

    glitchy.. this app support is horrible. doesn’t find flights, won’t let you add boarding passes to apple wallet and feedback options are a chore to accomplish. i’d give the app and SAS a big fat ZERO if i could.

11. ★★★★★negative experience without a specific reason· unspecific

    Horrible experience.. App not syncing to the right price group and what’s included in each. Then try to connect with customer service which is impossible because no one picks up.

12. ★★★★★negative experience without a specific reason· unspecific

    Terrible app developers. Journeys appear in reverse order for some reason, and check-in is usually not available for the outbound leg. Are there any adults watching these script kiddies?

13. ★★★★★negative experience without a specific reason· unspecific

    Garbage app for a garbage airline. It saddens me Delta would choose to partner with an airline that has such a horrible app and practices. Wasn’t able to choose our seats until the day before and now we are screwed for our entire 20 hour trip. They’re going to make us check our carry ons since this is the first of many flights. So we’re are just screwed for the rest of the flights that allow our carry ons. Not to mention every part of the pathetic app you try to use there’s always a message that says “Sorry, we are a malfunctioning piece of sewage and can’t process your request right now. Please contact customer service. NEVER NEVER NEVER NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

14. ★★★★★crashes, freezes and errors

    Update broke app. App is in loop of displaying error message: “You have changed the app icon” renders the app completely unusable.

15. ★★★★★negative experience without a specific reason· unspecific

    Checked bags placed wrong. The app has bugs. Added a checked bag for a round trip in the app. At the checkout it made it 2 bags for the return only.

16. ★★★★★negative experience without a specific reason· unspecific

    Terrible!. To access my ticket, I need to set up an account. I put in my email. The code NEVER arrives—not in spam, wait for hours, NOTHING. NEVER flying SAS again. Lousy support

17. ★★★★★negative experience without a specific reason· unspecific

    When checking in it can’t verify my postal code. I’m trying to checkin for a flight, it asks me about staying in the US for more than 1 night, as i try to type in the adress, it fails to verify my postal code so i can’t checkin in the app

18. ★★★★★negative experience without a specific reason· unspecific

    Poor customer service. Sas agent asked me to put my carryon in the hold. Upon arriving at final destinations my carryon items were taken out. Filed a claim on april22 still haven’t heard of SAS. Never again

19. ★★★★★negative experience without a specific reason· unspecific

    Can’t pre select meal. Got an email says I can preselect meal for business class, while there’s no such option on the app nor website.

20. ★★★★★crashes, freezes and errors

    Super Buggy flying to US. The app is full of bugs when flying back to the US

21. ★★★★★subscription and paid restrictions

    Game of Chance Booking. Don’t book unless and if and only off they offer a sale. If you book you will pay an inflated price and SAS will offer the same trip at half price. They will not refund the difference of what you paid vs. what the rest of the passengers on your fight paid. Normally those who book early are rewarded with the best airfare but not at SAS. They start off with the top price. The early booker is the sucker that pays for the flights fuel and staff. The winners are the late bookers who waited for the suckers who booked early and they are rewarded with a half price fare. I would avoid SAS all together. I’ll never do business with them again. Thought you should know.

22. ★★★★★data, history or progress disappears

    Janky App and No Tech Support. I have an upcoming flight. Since the ticket is electronic I can't conveniently check in, see updates, or choose meals or seats. The long wait for telephone customer service did yield a promise for someone to call but it's been a week. I just deleted the APP since I could get it to work in the US or when I was in Northern Europe last month. I did learn some tricks from Reddit and was able to log into the laptop using a hotspot. I'm sure there's a setting I could toggle off or on but unfortunately I've run out of time to keep trying. Save yourselves. Book through Delta.

23. ★★★★★negative experience without a specific reason· unspecific

    Zero support, money stolen. The app and the whole website offer zero support. I was charged twice for booking it a seat. There’s nothing to report it to. Awful avoid

24. ★★★★★crashes, freezes and errors

    The SAS app is not working for the past two days. Cannot complete reservation.. Bad experience

25. ★★★★★negative experience without a specific reason· unspecific

    The app is worthless.. Impossible to use it to check in. Accepts several pages of info, then freezes and crashes, requiring you to start over. Hope the techs responsible for flying the planes are better than the ones who designed their app.

26. ★★★★★negative experience without a specific reason· unspecific

    I did make it work but only after a terrible experience…. SAS Review from 2025-4-17, three days later… Check-in can’t be done over 24 hours in advance. Ok. I’ll wait. At earliest time indicated, attempted SAS Application (iPhone) for my check-in. Now needs passport info. Doesn’t work. Completely unreliable and failed multiple (7 times? 9?) times. Would not complete check in after passport scanning/RFID phase. By the way, as an aside, it didn’t ask to scan the RF ID in my passport on my original scanning passes, it just gave me the opportunity of taking a picture. I mean only a picture. It didn’t ask for an RF ID until much later. I could see it tried to work. iPhone 16 ProMax. Got it? Yes! But wouldn’t complete check in. Merry-go-round recursion. Failed. No joy. Went to online (website) and attempted to get assistance but asking for online help brought me back to…ASKING FOR ONLINE HELP. Again, deliberately Recursive programming path with no exit that was useful. Purpose? Don’t speak to a human? Poor programming! Getting angry as well as worried. While online (website), attempted to get human help. Path to reaching non-automated assistance deliberately obscured. Took almost 25 minutes frantically looking at EVERY option multiple times seeing if I had missed anything. But…found it after… Took almost 30 to find a local non-Scandinavian overseas phone to get someone to help me with this mess: Ummm, not available after 17:00 local time EST. No. Just no. This was within 22 hours of the flight the next day. It’s a terrifying feeling when one cannot complete BASIC CHECK IN and THE CLOCK IS TICKING with absolutely no recourse. 30 minutes and another several tries got booking/check in completed. But website only. So app is useless. Until you need it again after fixing mess: Boarding pass finally available…. On the app. A *very* bad experience.

27. ★★★★★negative experience without a specific reason· unspecific

    Never loads. I’ve tried reinstalling but it never loads. This appears to be a very common issue. This lack of function is actually common throughout everything with this airline though, the website is equally bad and they’re infamous for losing bags in Copenhagen.

28. ★★★★★negative experience without a specific reason· unspecific

    Worthless App. I’m not sure how, but they’ve really managed to screw this up. Constant issues within the app requiring me to find my laptop and go onto SAS’s website to sort it out. Entered Known Traveler info at least 4 times to pull up my boarding pass and Pre-check isn’t there. So it’s back to the ticket counter we go. This app is so bad I would consider not flying with SAS in the future because of the headaches it has caused…

29. ★★★★★subscription and paid restrictions

    Very disappointing in-app experience. I’ve been trying for the last hour to book tickets, but the paying screen just gets stuck with a spinner forever. I don’t know if you have backend performance issues or just a poorly programmed iOS app, but the experience has been absolutely awful.

30. ★★★★★negative experience without a specific reason· unspecific

    Airlines as a whole is bad. This airline has been the most difficult to navigate out of all I’ve flown, mainly because they forced us all to check our personal item on the flight in and made us all check our carryon bags for the return flight. This wouldn’t have been so much of an issue if they had indicated anywhere that they needed to do that. They just told us at the gate as we boarded