Fios TV Mobile

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1. ★★★★★negative experience without a specific reason· unspecific

   Sucks. This app no longer works with any WiFi other than my home so what’s the point? Even sitting in the United lounge at Newark airport it came back error code, time to lose my $360 a month triple play and find a better provider

2. ★★★★★negative experience without a specific reason· unspecific

   FIOS Mobile App. I am unable to access my dvr recordings on the mobile app.

3. ★★★★★negative experience without a specific reason· unspecific

   Trash App. Updated… June 2026… still trash. Freezes non-stop. Complete junk.

4. ★★★★★negative experience without a specific reason· unspecific

   Not very useful. What happened to the remote?

5. ★★★★★negative experience without a specific reason· unspecific

   Always buffering when I’m not home. Horrible

6. ★★★★★crashes, freezes and errors

   Unable to watch dvr content remotely. I have had files for years. For a long time, I’ve been able to watch DVR content remotely on my phone. A few days ago, it stopped working. I was told I needed to provision my phone by connecting it to the DVR while I am home and on my home network. I did that and it didn’t help. I spent two days and countless back-and-forth on a chat via the Verizon app to get it to work. No matter what they told me to do, nothing fixed the issue. I am convinced they are unable to help me with my problem. I’m not sure why I pay all this money when I can’t get proper service. I am considering getting rid of my Fios TV service

7. ★★★★★negative experience without a specific reason· unspecific

   Viewing of Recorded Content. I like to view my recorded shows and in the past was able to view them while away from home. Now I am being told I can only view the content I have on my DVR from my Verizon home router. This is extremely disappointing.

8. ★★★★★negative experience without a specific reason· unspecific

   Restore service. I canceled my service yesterday and I want to restore it back to what I had.

9. ★★★★★negative experience without a specific reason· unspecific

   Useless. Almost every time I open this app to watch something away from my home, despite being logged in, I am told that I have to open it “for the first time” in the same network as my cable box. As if I have never opened the app before. What is the $&*! Point of a streaming app if it won’t stream if you’re out of your house!?! Why isn’t my login and location data enough for you? Nothing but disappointment and if I could rate it lower I would.

10. ★★★★★negative experience without a specific reason· unspecific

    Can’t add baseball. I don’t understand why it is so hard to add a channel from my phone.

11. ★★★★★negative experience without a specific reason· unspecific

    rarely works. nuff said

12. ★★★★★negative experience without a specific reason· unspecific

    No remote control screen. Fios chat directs you to the mobile app and the remote screen to fix tv problems. Plenty of advertising. No remote. Infuriating!

13. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work. Well you had to screw it up. I used to be able to use my phone to change channels and manage recordings. Not anymore. So whatever your new update was it only cause aggravation.

14. ★★★★★negative experience without a specific reason· unspecific

    Can not play home recordings away from home. .

15. ★★★★★negative experience without a specific reason· unspecific

    Totally dissatisfied. Why should I pay all this money for Fios TV Mobile? When I can’t watch it away from home it makes absolutely no sense. It tells me I can but then when I go to watch it away from home it just says I’m not on my home Wi-Fi so I can’t watch it so why don’t I just drop it and get a streaming service? This service is just not with the current times it’s not portable at all.

16. ★★★★★crashes, freezes and errors

    The winner of the worst app on my iPad. This app was ‘buggy’ before they ‘updated’ it and it became even more buggy. Mainly use it to watch what I DVR’d and have a hard time doing that. I have a keyboard attached to my iPad but this app does not take advantaged ot that. Have to push the buttons on the screen within the app. It takes about 7 seconds after you were able to push ‘Move Forward’ button on the recording,. That is, if you can get the recording to play in the first place. I keep having to ‘kill’ the app and re-launch it to see a recording. Sometimes works, often times you have to kill the app again to view a recording. What a waste of software. This is on a fairly new (about 3 year old) iPad. Don’t even try and get a person for help with either your TV, cell phones, or internet. Be prepared to wait 30 minutes or more and push a thousand buttons on your phone before a live person gets on. Then they have to send you to the ‘appropriate department’ which takes another block of your time for them to answer. That is, if they don’t disconnect you in the process. Maybe look at another TV/Phone/Internet provider? Update: still a glitchy problem app. Sad that you can’t access any of your DVR recordings on a computer’s browser. Really hate this app.

17. ★★★★★negative experience without a specific reason· unspecific

    Screw stinks. Have been a Fios customer for over seven years, have Verizon home services and mobile, my Fios mobile app has never had the Dvr services working properly. Multiple calls with multiple assurances problem resolved and it never is.

18. ★★★★★negative experience without a specific reason· unspecific

    Worst streaming of any streaming app I own. It would be great to be able to watch tv on my devices but it isn’t because the app keeps cutting out! This is especially frustrating when watching sporting events as it always seems to cut out during the most important plays!! You cannot use WiFi to watch because that’s even worse! Have tried deleting the app and reloading it without improvement. It’s unbelievable that Verizon calls itself a communications company because they have no ability to communicate!!! Verizon if you’re reading this, please FIX THIS APP!!!

19. ★★★★★negative experience without a specific reason· unspecific

    Terrible capability. With every iteration of apps I have not been able watch what we have recorded. The support HAS NOT been able to correct the problem! Verizon support told us to update our equipment in order to get it to work - is still DOES NOT! This is after updating all of the boxes, routers and Verizon equipment to get gigabit throughput. Also, we have the newest apple mac, iPhone 16 and iPads to no avail! It appears to me that this is the epitome of incompetence.

20. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work. Doesn’t work just circles

21. ★★★★★data, history or progress disappears

    Recordings. Verizon just deleted all my recordings

22. ★★★★★negative experience without a specific reason· unspecific

    Only at home?. I can only watch preferred channels, with the app, on my home WiFi network, which is useless. I think you should be able to watch any channel anywhere.

23. ★★★★★ads disrupt the experience

    ADS??!. Now I have to deal with ads in this app during/after watching a show?! And on top of that I’m asked “are you still watching?” during a 30-min show?? C’mon!!

24. ★★★★★negative experience without a specific reason· unspecific

    Garbage. Can't watch any tv because it just freezes constantly

25. ★★★★★negative experience without a specific reason· unspecific

    Worst app ever. Have had verizon for ever . Gonna get rid of it sooner rather than later

26. ★★★★★negative experience without a specific reason· unspecific

    Away from home it is tedious and unreliable.. Unreliable. *Great when it works.

27. ★★★★★negative experience without a specific reason· unspecific

    Not as promised.. All the things Verizon says they do, they don't. Or it's so convoluted to try to get to it, it makes it impossible.

28. ★★★★★login, signup and account access

    Cannot Log In. As usual with a Verizon service, this is lacking. Although I’m able to log in via the website, when I use the exact same credentials to log in to the app, I continually get: “We are unable to authenticate your Fios services”. What?? What does that even mean? I have no idea - but I’m uninstalling the app. UPDATE: I re-installed the app and tried again, and it STILL doesn’t work. It’s amazing to me how EVERYTHING that Verizon does is lacking. This app is useless. UPDATE: Just tried it again. STILL doesn’t work, even after updating my password. Do NOT install this app.

29. ★★★★★negative experience without a specific reason· unspecific

    Out of home error. Some channel become unavailable to watch/ stream on the device. This is something we pay a lot of money for and it should not happen.

30. ★★★★★data, history or progress disappears

    Used to be good. After Verizon accidentally wiped out my account, I had to start all over with their new Android tuner boxes which have been a nightmare. Trying to watch shows on the app is near impossible now since it’s constantly getting disconnected from the VMS server. Half the shows on my iPad can’t be deleted even after rebooting the server and deleting and reinstalling the app. Dump the service and just stream it. You’ll save money and be happier in the long run.