ZARA

299 source reviews · 100% labelled · 13.4% with a specific topic

3.0

of 5, across 299 reviews

Corpus profile, not the current store rating

What people write about

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★★★★★negative experience without a specific reason· unspecific
App not user friendly. While the app looks stylish, it’s not practical for normal users. Hard to filter products and navigate. I wish Zara would redesign the app so it’s easier to view for the user. It’s really frustrating and makes me not want to purchase off their site.
★★★★★negative experience without a specific reason· unspecific
Disgusting pro Israel company. This brand is owned by Israel let’s not help them profit for evil wars and ban Zara !
★★★★★account bans or deletion without explanation
Don’t use the app to purchase unless you want to lose your money. I made one purchase through the website and everything went as expected. I tried twice to purchase through the app and both times the money was held on my card and it appeared as if everything was fine, A few days later the app showed that the purchase was cancelled and did not explain why, and then the money was eventually returned to my card. I live outside of the country I’m from, so I figured that it was cancelled because there was a problem charging my card from outside the country. I tried to make another purchase and this time I used the card from the country where I live and the money was withdrawn through a transfer from my account, and now the app is saying that I still have to pay to finish the order. I have less confidence that this will be as easy to resolve with my foreign bank account. What is wrong with this app that you can’t purchase safely?
★★★★★negative experience without a specific reason· unspecific
Pictures keep dropping out. I used to love this app for a long time… But all of a sudden pictures keep dropping out I’ll navigate I’ll navigate back and all of a sudden the pictures are gone… If we were just on cellular, I would think that it was downloaded speed or something like that… But it’s also on my home Wi-Fi and the website works fine… Also, why aren’t you cashing the pictures… navigating away from a page and back should not make the pictures disappear
★★★★★negative experience without a specific reason· unspecific
Santiago. From chat support is an unprofessional moron. This company uses incompetent people and incompetent courier services.
★★★★★negative experience without a specific reason· unspecific
업데이트 작작좀 해. 업데이트 왜케 자주함? 제대로 만들어서 한번만 배포해라 제발
★★★★★negative experience without a specific reason· unspecific
Terrible. Terrible shopping experience. Glitchy app. Not intuitive. You have to really want something to tolerate this app.
★★★★★negative experience without a specific reason· unspecific
Too much update. Tooo much update
★★★★★negative experience without a specific reason· unspecific
Nena. Bad Bunny, it’s a Ron Ron advertising. Sarah is a classic family ideas not a freaks like Bad Bunny.
★★★★★negative experience without a specific reason· unspecific
App glitchy. Also had to get three different codes to complete a single purchase wtf
★★★★★negative experience without a specific reason· unspecific
Delivery options. I am a grandmother and I want to have my order delivered to another state. this site does not make that possible. Very disappointed !
★★★★★negative experience without a specific reason· unspecific
Super glitchy app. Can’t see half the things very annoying
★★★★★negative experience without a specific reason· unspecific
Terrible. The app and website make it so hard to find and buy items
★★★★★negative experience without a specific reason· unspecific
Black women take your money elsewhere.. Black women shouldn’t shop here.
★★★★★negative experience without a specific reason· unspecific
Order keeps getting canceled. My order keeps getting canceled , I’ve tried more than 5 times now. Also not user friendly and customer service is rude
★★★★★negative experience without a specific reason· unspecific
.. They don’t respect the time of customer and they were so rude
★★★★★a needed feature is missing
Confusing as all get out!!. The app is extremely hard to navigate. The pics are editorial and hard to get a feel of how the clothes will look. It’s hard to return to anything you’ve viewed before. There’s no record of browsing history. If you add items to your bag before logging in, your bag will be emptied once you log in. You have to scroll up and down to look at clothes when most apps are left to right orientation. I could go on in on. Your app needs an overhaul by an experienced UX engineer. Do a focus group or something. The editorial pics are nice, but when it’s time to shop the app needs to MAKE SENSE!!
★★★★★crashes, freezes and errors
Cart emptying???. The main reason I’ve used the Zara app is the cart stays full for as long as you want. Now it empties after 24 hours or so?? I mean I guess i am saving money but wow dumbest thing someone at the company decided to do. Please fix this glitch!!!
★★★★★negative experience without a specific reason· unspecific
Credit card got stolen hours after making my first purchase. It’s the only recent purchase I can think of that was out of the ordinary for me. Might want to check your security…
★★★★★negative experience without a specific reason· unspecific
Activate a gift card!!!. Worst customer service
★★★★★negative experience without a specific reason· unspecific
Horrible app. Constantly glitching. Never loads. Uninstall. Reinstall. Major problem.
★★★★★negative experience without a specific reason· unspecific
La atención del chat terrible. Terrible la atención, además de que no dan soluciones, nunca te deja un histórico, cada vez que los contactas debes contar todo de nuevo. Llevo casi 4 a la espera de un reembolso y no me dan solución
★★★★★negative experience without a specific reason· unspecific
app sucks stay online. from looking at clothing colors and options to making payments- app is terrible. stay using on a browser if you can
★★★★★negative experience without a specific reason· unspecific
Horrible delivery coverage. They couldn’t deliver to an address easy to get to!
★★★★★negative experience without a specific reason· unspecific
Website. Zara website isn’t user friendly - takes too long to sift through items . SLOWWWWWW!!!
★★★★★negative experience without a specific reason· unspecific
Racist company. This company does not deserve our money, They racially profile people of color.
★★★★★negative experience without a specific reason· unspecific
Constantly Crashing. Every single time I use the app and try to use the search functionality is crashes over and over again
★★★★★negative experience without a specific reason· unspecific
Don’t Shop Here. These people are stuck up brats that think the world is owed to them it is absolutely ridiculous and pathetic the way they act.
★★★★★negative experience without a specific reason· unspecific
No sirve el probar ropa. Deben de arreglar la aplicación no me sirve el probar ropa
★★★★★negative experience without a specific reason· unspecific
Joshua Hunter. I order from here online all the time and they continue to loose packages not me expected delivery time after my order is completed I will not be giving Zara any more business very disappointed