Centr: Strength & Fitness App

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1. ★★★★★slow performance and long loading times

   Very bad design. The workouts were slow, poorly paced, and the weird thing they do with music getting much quieter every time someone talked made it feel very awkward. Music doesn’t turn down when you are working out in a gym. It ruins the energy, takes you out of the zone. That the product and design team made this unrealistic, strange choice is reflective of their much worse decisions in the app experience. Searching for workouts, filtering, are all very difficult and non-intuitive. They are either really bad at it or trying to reinvent something that has been perfected by 95% of apps and doesn’t need to be reinvented. Finally, don’t try to cancel. You can’t cxl on the app. Unless you sign up with your Shop account (which isn’t an option on the app), you can’t cxl on the desktop either unless you follow a bizarrely convoluted path to find a backend trick to get into your app account. It is easy to write me off because here I am leaving a 1 star review, maybe I am just disgruntled, but it is likely Centr is violating US law. FCC stipulates very clearly that it should as easy to cxl as to sign up. It is hard to, even with the most gracious of interpretations, say that their cxl process is as remotely close to as easy as sign up. I felt tricked and deceived.

2. ★★★★★crashes, freezes and errors

   Used to be good. Now super buggy. I love the app and its workouts. But the last few months it’s been buggy as hell. Sometimes I can’t even log on when I am at the gym to do the workout. Please level up here or else you will lose me.

3. ★★★★★negative experience without a specific reason· unspecific

   Trash App. I could not even use the app. I attempted to sign up for a free trial. It never let me finish the set up, or so I thought. When I attempted to log in, it would take me to the app and ask me to create an account . I would create the account, but it wouldn't save it so I could log in. I'd go back to the website and try and sign up, it wouldn't save repeat over and over. I gave up, clearly its been poorly developed. A week later I was charged $80. Support has not got back to me and my bank denied my claim. Glad I am out $80 for an app that doesn't even work.

4. ★★★★★negative experience without a specific reason· unspecific

   Update this app!. The workouts are good when the app works. And whoever is directing the trainers, key on the words that they use over and over. “That’s a little gangster!” Enough ! Just get the app to work! App doesn’t work yet again! If I could give less than one star…

5. ★★★★★subscription and paid restrictions

   Try to cancel. Worst support I’ve ever seen. Makes it impossible to cancel a a subscription

6. ★★★★★subscription and paid restrictions

   It’s a trap. It won’t let you cancel your subscription. I keep trying to log in and it’ll switch me to the app. I’ll go back to the browser and it won’t load. So they get you by not letting you leave.

7. ★★★★★crashes, freezes and errors

   Won't open. So frustrating, the app opens sometimes and others won't. Usually I can get it to work but it was been 3 days and I can't get it to open. I was able to access my account in safari to complete my grocery list and recipes but I want to work out now and the app won't open. Safari is not the best platformorm to follow the workout plan. Help

8. ★★★★★subscription and paid restrictions

   Not worth the money. This app glitches a lot. It is difficult to navigate particularly when it comes to searching for specific workouts. I had a lot of hopes about this and while it has helped me get started in my fitness journey I can’t say I recommend this. There are other apps build as a one stop shop for you to track weight, calories, etc., and this is not the app. Not to mention my membership hasn’t even expired and I cannot even log in.

9. ★★★★★subscription and paid restrictions

   Hard to Cancel. The website says you have to cancel in the app, and the app says you have cancel on the web. After you cancel, they will sneak in a subscription charge on your card a year or two later.

10. ★★★★★subscription and paid restrictions

    I wish I never downloaded this app. They continue to charge my card even though I didn’t sign up for the membership!!

11. ★★★★★trial charges and refunds

    Ripoff. I just bought an inspire/Center brand multi gym that supposedly came with a free one year subscription of this app. When registering with the app and signing up for the subscription, there is no way to Apply the coupon code for the free annual subscription. When you dig down into the profile settings and try to apply the coupon, you get an error message saying you are already an activated member and the coupon doesn’t apply. I don’t know if it is a scam or if just an incompetent and seemingly impossible process to use the supposed free annual membership. This is not a review of the app itself, because as soon as I discovered that I could not use the coupon, I immediately deactivated my one week free trial so I wouldn’t be charged the rather exorbitant cost for the annual membership and then deleted my account. I will not be using this app. I will look elsewhere to figure out what I can do with my Center branded multi gym. The other thing I didn’t notice before deleting my subscription and account was that the app itself is in no way directly tied to any of the equipment I bought from the same company that makes the app, which seems like a massive oversight.

12. ★★★★★subscription and paid restrictions

    Too Expensive. $30 a month subscription is way too much for a fitness app.

13. ★★★★★negative experience without a specific reason· unspecific

    I’m tired of this. Wants you to sign up before even telling you prices, the last thing I want is get an extra Email a day to my 22,000 unread email. What if I don’t like the prices?

14. ★★★★★subscription and paid restrictions

    Shady financial accessibility. Horrible app. Non existent access to pay history of payment or past subscription status.

15. ★★★★★negative experience without a specific reason· unspecific

    Not what is promised. I selected no gym, body weight only. Subscribed for the free 1 week trial and there are zero options for body weight only. Every single workout says “gym equipment.” Beware - if you don’t have gym equipment, this is not for you.

16. ★★★★★subscription and paid restrictions

    Will cancel membership. I’ve been a member for a very long time. This app used to be great. Workouts were great, had meal plans, the trainers were engaged with the community, new programs were released with excitement, etc. No longer. After it was sold, the app has steadily declined. They have constant bugs, they are horrible with replying, they just throw programs together using cut and paste it seems, there are no coached workouts anymore, meal plans have not been updated in who knows how long, and they spend all their time trying to sell their equipment. The community no longer knows what trainers are around. This was such a great product, now it’s absolutely horrible and not worth the frustration or money. It’s sad to say.

17. ★★★★★trial charges and refunds

    Worst customer service. Signed up for free trial, app has glitches, turns out app has no option to cancel. Wasn’t able to sign in to their website, contacted their customer service which is not accepting calls only emails, some guy named Alex from sales showed some decency to had tech support email me. They told me I had signed up with Google and had to cancel through Google. I told them I signed up through Apple, then they sent me generic how to cancel transaction with Apple. I wanted to cancel my free trail. No one even took a second to figure out why I wasn’t able to log into their website which is conveniently only place you have option to cancel when I had no issue logging in to their app. They had no issue charging my card week after even though I requested cancellation multiple times via email. Now I have to dispute the transaction and wait for my money to be refunded.

18. ★★★★★negative experience without a specific reason· unspecific

    Centr. App never works. Don’t honor trial period. Get anything else instead

19. ★★★★★negative experience without a specific reason· unspecific

    Cancellation Impossible. I have tried MANY times and am still getting billed!!!😡 No stars!

20. ★★★★★an update broke a familiar workflow

    Most recent update broke app. I’m no longer able to log in. It just constantly brings me back to the log in page when I put in my credentials.

21. ★★★★★negative experience without a specific reason· unspecific

    Good Luck Figuring This Out. I have been hoping to get this app for several months and I finally have the money to do it. The Apple App Store says it should be $89.99 for the Black Friday deal, but once you download the app, you’re re-directed to the website to sign up, where the price is $134.99. I attempted to sign up via Apple but I’m stuck in a circle: my masked email address has already been assigned an account, but I never set up a password. I attempted to utilize “forgot password” but I never receive an email to reset it. I gave up and just put in my actual email address, but it defaults to the sign up page every time I input a password. Now I have some email verification code in my inbox, but no email verification form to input it to. I’ve spent 45 minutes trying to pay Centr and can’t figure it out. What a mess!!

22. ★★★★★negative experience without a specific reason· unspecific

    Randomly won’t work. There are times with this app that it just won’t load. I’ve tried with and without WiFi, tried uninstalling the app, force closing it in the background, and even reset my iPhone and it STILL won’t work.

23. ★★★★★negative experience without a specific reason· unspecific

    Trash App. Costs 30 dollars a month just so you can get logged out every week and get stuck on a loading screen when you try to open the app and log back in 👎

24. ★★★★★crashes, freezes and errors

    Super buggy - and now does not work. I started this app last week and it has been nothing but buggy. The rewind option works 50% of the time, and when it does, you can’t hear the coach. It also stops the coach voiceovers when the workout is paused. I have to shut down the app and start again. The text is so small and hard to read when journaling. I also wish there was a download option so I can use the saved workouts in areas where WiFi is slow. I just did the update and it’s not opening at all. I even tried clicking on app support and it went nowhere.

25. ★★★★★crashes, freezes and errors

    App crash and can’t log in or out.. This app constantly logs me out when updated and now both the app and website are nonfunctional

26. ★★★★★crashes, freezes and errors

    Can’t Download. Tried about 10 times to download the app, and it continues to freeze up and throw an error. Doesn’t bode well for the actual app experience.

27. ★★★★★trial charges and refunds

    Was wrongfully charged!. I signed up for the 7 day trial and agreed to a monthly subscription if I was going to proceed. I got charged yesterday 152.99! I requested a refund and was denied. First, if someone requests a refund, just give it. I asked the day I was charged so I haven’t used the app. Second, I didn’t sign up for the annual option. Why make it so hard. Not good business.

28. ★★★★★crashes, freezes and errors

    Buggy UI on an iPad. 1. The menu (explore, programs…) shown both at the top of the screen and bottom one. 2. When entering weights and repetition log, the Done keyboard is shown in the wrong place (bottom right corner of the screen). Should be next to the number keys. These are most annoying.

29. ★★★★★crashes, freezes and errors

    Getting Bored. Everything's just Hyrox focused now. App works ok, most of the time. No new programs unless you're training for Hyrox. Older programs ignored and buggy (and they refuse to use the right type of music for some)

30. ★★★★★negative experience without a specific reason· unspecific

    Its glitchy. There is no explanation on the elevation of seats. If you get a call the app blows V up and nothing recorded. It’s not worth 30 per month