Home Fitness Coach: FitCoach

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1. ★★★★★subscription and paid restrictions

   Cancel. Unable to cancel this subscription to this app it is very difficult to find how to cancel and no one will help

2. ★★★★★subscription and paid restrictions

   STEALING. I cancelled my subscription months ago & am still getting charged. Have rescheduled out for support & have heard nothing back. STEALING

3. ★★★★★subscription and paid restrictions

   CHEATERS. CHEATERS. FitCoach does not let you cancel the auto payment. You need to appeal to PayPal for it. They robbed me of 2 years ($200), only returning 1 year. DONT BUY.

4. ★★★★★negative experience without a specific reason· unspecific

   Have to pay. Do not use this app unless you intend to pay it only lets you access the app if you pay

5. ★★★★★subscription and paid restrictions

   Not user friendly, can’t actually look at what it does without buying it. I can’t modify or change the workout. It’s not what I was looking for, but I couldn’t even see the capabilities it had without me making a profile and paying for it and I can’t even find anywhere to call or talk to anyone about it. Or how to get a refund

6. ★★★★★subscription and paid restrictions

   they steal your $. i cancelled this subscription two years ago and they are quietly still taking my money. they don’t return emails either because they know they can get away with it

7. ★★★★★subscription and paid restrictions

   Complete scam. Useless app, complete scam. Will not cancel the Subscription. Pursuing legal action

8. ★★★★★login, signup and account access

   Cannot get off this app shut down. I have contacted them and my credit card and know one knows how to cancel it. I cannot log in to cancel it says I do not have an account, however it keeps billing me. Be very careful. I am being billed $38.99 and can’t stop it.

9. ★★★★★subscription and paid restrictions

   STOP! Do not download. This company bills monthly even if you do not approve a subscription * They make it impossible to stop the monthly fraudulent billing *

10. ★★★★★subscription and paid restrictions

    Broke what used to be a great app. When I first started using this app, I was able to customize my workouts by choosing exactly which days for each type of workout (I.e. cardio, strength, stretching), how many times a week and add or remove extra workouts. Now I am limited to only twice a week for each exercise, including low intensity like yoga and stretching. AND I can no longer choose which days I get to do them. WHY would you break a great app for no apparent reason?! It no longer meets my needs at this point and I have cancelled the subscription.

11. ★★★★★subscription and paid restrictions

    Horrid business practice would be 0 if I could. App is charging me via Apple Pay even though Apple Pay has no record of a subscription for this. Because of this, there doesn’t appear to be a way to cancel the payments. It’s an illegal enigma wrapped in a corrupt conundrum. Shadowy business practices ought to be shut down.

12. ★★★★★subscription and paid restrictions

    Terrible. When you first download the app, it ask you multiple questions and continues going on and on and it seems like you’re about to get correct help and progress until your plan is made. Then your only option is to pay for the app which is ridiculous.

13. ★★★★★subscription and paid restrictions

    Is this a scam?. I enrolled but over time forgot my password. In attempting to reset I used the website which recognized my email but informed to reset my password on the app. When trying to reset on the app I am told my password is not recognized. I've paid for the past 6 months and just notified that payment was made for another 3 months. Despite writing for support several times I've still had no contact. I'm beginning to suspect this app is a scam since it seems to me there is no customer service concern or care. If I don't get a response in the next week I will be requesting intercession of my state's consumer Consumer Protection Agency, the FTC and Econsumer.gov.

14. ★★★★★subscription and paid restrictions

    It is a scam. I canceled my membership long time ago they keep charging my card and would not reimburse my money. I highly do not recommend it.

15. ★★★★★subscription and paid restrictions

    Not authorized. Be careful people this website will charge your cards and you will not even know

16. ★★★★★subscription and paid restrictions

    Poor. Still getting charged for cancelled subscription

17. ★★★★★trial charges and refunds

    Terrible Experience!!. I decided to try the 7 day trial and canceled promptly on the fifth day. I have a screenshot of my cancellation which shows the date. FitCoach continued charging me for March, April, May, June, and July, unbeknownst to me. I have sent three emails in the last month, received one response saying they have a heavy workload and will get back to me ASAP. There is no phone number to call. I have had to go through my credit card company to try to get my money back.

18. ★★★★★subscription and paid restrictions

    Don’t DO IT..!!. I’ve been trying to cancel for six months now. Only to have them continue to charge an extreme fee for a nominal service.

19. ★★★★★negative experience without a specific reason· unspecific

    Terrible. Tried to contact them twice . No one ever got back with me.

20. ★★★★★subscription and paid restrictions

    Still being billed. I canceled this months ago and deleted the app too. It doesn’t show in my apple apps as being active BUT they are still changing me and I can’t find out how to contact them. The website makes you download app and the app wants me to reinstate my subscription but I’m not risking another unauthorized charge!

21. ★★★★★negative experience without a specific reason· unspecific

    Beware of auto renewal charges even after cancelling. Did not use the app. Cancelled and still was charged for renewals. Beware.

22. ★★★★★negative experience without a specific reason· unspecific

    Does not let you cancel. There should be a law against apps that make you sign up just to visit their website in the first place. You can’t go to their website without them asking you 80 questions and forcing you into a plan. I signed up about a year ago and when I went to the app today, it was forcing me to restore purchases or sign up before I can even open the application. I went to the website and the same thing happened. Or designed to hook you into their service and not let you go. If you plan to work out forever using their service, then they’re probably fine.

23. ★★★★★subscription and paid restrictions

    Scammmmers. Once u sign up if you don't like it even if you cancel your subscription they will still charge you!!!!! Just call your bank and reverse charge cause you will never get them to refund! You've been warned!!!

24. ★★★★★subscription and paid restrictions

    If you cancel your subscription they will continue to charge you. Stay away!!

25. ★★★★★subscription and paid restrictions

    Their cancellation policy is a rip-off.. They get you out to their website to pay the subscription for two reasons: 1) to skirt Apple’s cut (don’t blame them there), and 2) to keep you paying as long as possible. I reviewed my “active subscriptions” several weeks ago, and it was not among them. Then a few days ago I was hit with over $50 on my credit card. Of course I check Apple first, then in the app. Cancel my subscription and request a refund. They’ve gotten me for several billing cycles, and I’ve never used it. I’d cancelled and requested a refund within 2 hours of billing, but they say “sorry, no refund”. What a malignant way to do business. They just want to milk you for all they can get.

26. ★★★★★subscription and paid restrictions

    Do Not Sign Up. They charge you through PayPal, almost impossible to cancel your subscription. Shady…..

27. ★★★★★subscription and paid restrictions

    Not user friendly. Asked for refund. It was ignored. Huge mistake to click on this site.

28. ★★★★★subscription and paid restrictions

    Don’t expect them to respond to emails…. … they are likely not looking to refund based upon their money back guarantee…

29. ★★★★★subscription and paid restrictions

    Don’t like. I am trying to cancel my subscription and this app will not let me.

30. ★★★★★subscription and paid restrictions

    Still waiting….. I am confident this app content is helpful based on the reviews I see. My negative review has to do with how they conduct their business which I believe lacks customer responsiveness, integrity, and fairness. I had a subscription that I did not use, and the renewals are on auto renewal. I received an email of my auto renewal, and immediately went to cancel the subscription, and following the process given to contact the app owners sent an email to their support as well as a message within the app requesting a refund of the money just charged me for the next three months of use, which I was not going to be using. I received an auto reply saying customer support was busy and would get back to me on my email, as well as a separate “sorry to see you go” message. I’ve seen no response to my request for a refund, and I’ve sent another message, and still 12 days later no response. Since this app is not through Apple, but directly with Fit Coach, you have no assistance with customer service nonresponsiveness, or issues with integrity of fair business practices. My lesson is you should be wary with allowing this Fit Coach business to process your money based on my experience.