Alive by Whitney Simmons

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1. ★★★★★negative experience without a specific reason· unspecific

   0 stars. Why can’t I cancel? I shouldn’t have to jump through hoops to cancel? If I get charged I will be disputing. And you can’t even contact anybody? What a sloppy app!!!

2. ★★★★★subscription and paid restrictions

   Help. Having a very difficult time canceling this subscription

3. ★★★★★subscription and paid restrictions

   This sucks. This app freaking suck so much literally it says that you don’t have to pay it only says you have to pay for premium so when I downloaded it I was so excited to finally get a work out app for free then I hit in a signed up and then I tried to start a work out and it didn’t let me access any workouts and then I tried to like find a free one there one no free ones and when I tried anything else and like the journal or the other stuff it said you have to become a premium member and pay either a $114 thing each year or $14.99 a month all in all this app sucks

4. ★★★★★subscription and paid restrictions

   NOTHING IS FREE. the app is advertised as a free app with some in app purchases which is understandable. but i got on there today and tried start a work out for the first time. anytime i hit a button of any of the plan or just day of work outs with oficia areas it asked me to buy premium. i do not recommend this app if you are trying to have a simple free work out for free i would rather use youtube. now im left scrambling to find a work out 👎👎👎

5. ★★★★★subscription and paid restrictions

   Fraud. Joined back in 2020 when the app was released and signed up. To this day - 1/21/2026 am still having charges attempted to my card. NO customer service what-so-ever. I have not had any concerns or issues that I have reported listened to. I do not use this app, and used it for maybe one month 5 years ago and stopped… WHY am I still being charged when I changed my card multiple times and did NOT authorize a charge. I cancelled services in 2020. 5 years of charging someone who does not log into the app should be reviewed… CLEAN UP YOUR SYSTEM.

6. ★★★★★negative experience without a specific reason· unspecific

   Unkind customer service. No humanity or kindness, just copy and pasted policy back to me.

7. ★★★★★trial charges and refunds

   Signing up is a nightmare. I signed up via the website for a 7 day trial. It’s been a nightmare to cancel ever since. Asking if I signed up on the app OR online OR via apple. Why is the signup different for each platform?! Why can’t I access my Scooby through the app if I sign up on the website using the same credentials?! Why can’t I cancel on the app??? I was already charged for the year and now I’m being told to transfer my account from one platform to another before I’m charged AGAIN FOR THE YEAR?! What?!!

8. ★★★★★subscription and paid restrictions

   Pass. No workouts you can’t find online. Programs with upper and lower body days have no integrated core workouts. “Legs get it program” has no half or stability exercises. I tried to cancel my subscription and was charged after cancelling. When I reached out for more info their AI bot told me to contact Apple. Don’t bother with this one.

9. ★★★★★crashes, freezes and errors

   Broken?. I cannot join any programs i just keep getting an error message for EVERY PROGRAM very obnoxious

10. ★★★★★subscription and paid restrictions

    Shady pricing practices. I have used this app in the past and redownloaded when they had a new years special advertising 11.99/month. I obviously thought that would roll over each month of this year as it is a recurring charge. No, it went up to 16.99/month soon after. So I have now spent-until I cancelled today- $20 extra this year on this app. I expect women-owned apps to not do the same thing other apps do.

11. ★★★★★trial charges and refunds

    Still got charged on a free trial. I subscribed to the 7-day free trial. Checked out the app and decided it wasn’t something I would use. Went to cancel and still got charged $14.00. This happened the last time I downloaded this app too. Want my money back, stop misleading people with the free trial.

12. ★★★★★subscription and paid restrictions

    App difficulties. Let me start by saying I love the workouts. The app on the other hand… I get kicked out pretty much every workout and come back in to the app to all my progress erased. On top of that. It recently decided to say in the app that I don’t have a subscription, but when I check online via the website it is charging me. It’s the same account, I’ve tried everything and they just aren’t syncing.

13. ★★★★★apple Watch and Health sync loses or duplicates workouts

    Glitches cause unreliable statistics.. The more I use it, the “beginner” program needs a breakdown on form of the different exercises. The app glitches on iphone and then doesn’t record the workout. Even when Apple Watch records the data from alive and posts to fitness. No options to manually enter the data so now the applications data is skewed.

14. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t accurately save workout time. I have to stay on the app while doing my workout for the time to be accurate, every-time I leave the app to check on something it stops the workout time and sometimes I forget to go back into the app when doing my next set. This used to not be the issue when I first got the app.

15. ★★★★★subscription and paid restrictions

    Bad customer service and sneaky charges. Apparently cancelling your subscription through the App Store doesn’t count as cancelling. Poor customer service that takes days to get back to you and won’t offer refunds when you’ve cancelled your subscription in the App Store when it’s supposed to be through the app, you would think the App Store would override it. Just not worth the hassle or sneakiness.

16. ★★★★★subscription and paid restrictions

    Extremely disappointed. I Purchased the alive app monthly subscription during the new year promotion and my account is still saying I need to pay for a subscription even though I have a receipt of them charging my account for the month of January. I’ve reached out to customer service multiple times with no response so I’m paying for a month of workouts without having access to them. Would not recommend.

17. ★★★★★negative experience without a specific reason· unspecific

    Limited functionality. So the app is great for video workouts for each set. But I don’t understand why it doesn’t have a search function. There are so many workouts in the view all section, why would I want to scroll through so many? It wastes my time. Also if certain gym equipment isn’t available, it doesn’t allow you to replace it with an equivalent. There are many apps out there that already do this. Don’t get this app.

18. ★★★★★negative experience without a specific reason· unspecific

    Stop pausing my music!. I don’t know if this is an update issue but my music is getting paused everytime the timer goes off or when I switch apps or lock my phone. Please fix this, it’s really annoying

19. ★★★★★subscription and paid restrictions

    Charged me but told me I needed to upgrade. The app has done this to me twice now. I paid the monthly rate and a week later it told me I needed to restore my purchase even though I have proof it went through already. I sent them a screenshot of the charge so hopefully they can fix it but I’m sad it won’t be fixed by the morning. I also don’t like that there are no form tips. What am I paying for at this point?? It’s overpriced because it’s Whitney.

20. ★★★★★negative experience without a specific reason· unspecific

    Very less time between sets. I am trying to figure out how to make the time to get ready between different movements a little longer, I am feeling like I’m having to scramble between movements.

21. ★★★★★subscription and paid restrictions

    Canceled but still charging, poor customer support. I cancelled my membership back in December but was still being charged I kept going back and forth with customer asking them to stop charging my credit card I sent a screenshot showing I’ve cancelled on the Apple Store but the alive app is still charging my credit card even though on the app it says my account is no longer active. I’ve been having a conversation with Lauren in customer service she would send one response per week, she stopped responding to me it’s been weeks since I’ve heard from her! I’m still being charged, the app just charged me!!!! This is the most miserable customer service experience at this point I’m ready to file a smalls court claims. Do better Alive and no I’d not recommend this app there’s a reason I cancelled .

22. ★★★★★trial charges and refunds

    Bad customer service. I signed up for a 7 day trial and cancelled on my 7th day because I realized this app didn’t meet my workout needs. I am extremely frustrated that I was charged for an annual subscription $120 anyway and now am being told that I can’t be refunded or even at a reduced charged in anyway.

23. ★★★★★slow performance and long loading times

    Poor performance. This app is riddled with performance issues, mostly saving workouts or saving weight used during workouts. It’s very annoying when I am enjoying the workouts themselves. But for $14 a month, not sure if it’s worth the headache

24. ★★★★★subscription and paid restrictions

    Everything requires premium. Not worth downloading. Everything requires premium membership and it’s much more expensive than other programs.

25. ★★★★★negative experience without a specific reason· unspecific

    App issues. I've been having a lot of issues with the app logging me out and then not sending me the code to log back in and not recognizing my username and password. It seems to be lagging a lot when I do get it up running. I've uninstalled and reinstalled the app and it's still lagging. The workouts are great if they could fix the app issues.

26. ★★★★★trial charges and refunds

    App issues. I made an account with the alive app and completed the first week free trial. I was happy to to agree to pay the premium fee which I got charged for today. Now I went to login and workout and the app is saying that no account exists with my email, even though I have emails from the app to my account asking for feedback throughout the last week. Once I got charged, it seems my account was deleted. I’m disappointed, as I really enjoyed the app’s content and was looking forward to using it further, but feel very disappointed that I feel as though I slipped through the cracks once they took my money.

27. ★★★★★negative experience without a specific reason· unspecific

    Account. I’ve been trying to get the app. When i try and create an account it sends me a message that i must be 16 yr old. I’m 50 lol. I’ve deleted and reinstalled. Can anyone help me

28. ★★★★★negative experience without a specific reason· unspecific

    Serious glitches in newest update. I love this app but the newest update is a mess. The timers are off and the app is constantly pausing my music making my workouts really frustrating. The support says to fill out a form on their site that seems to not exist? help me out and get alive back to working order please 🙏🏻

29. ★★★★★data, history or progress disappears

    Pregnancy program glitches. To preface, I reached out to help/support of the app and they are unresponsive to my problems. The app offers a pregnancy program that’s 40 weeks long and guide you through each week of pregnancy. Unfortunately the app continues to put me two weeks ahead of my week that I am (i.e. at 10 weeks, it’s giving me week 12 workouts). Even when I move my due date up, it’s still continues to give me the wrong week. On top of that when I rearrange the weekly workouts, they default to a “rest day” and erase the workout it should be (like arm day or mobility). Ive used the app for years and this is the first time that I’m experiencing problems. But with that said, I’ll have to unsubscribe as the pregnancy program is super glitchy and no one is helping me.

30. ★★★★★subscription and paid restrictions

    Locked out of app. Loved this app until I updated it. Now I’m locked out. Can’t use the rest of my 7 day trial. So frustrated. Update: Today was the last day of my 7 day trial. I went to the gym with plans to use this app and I tried to preview my workout in the car before entering the gym to discover I was logged out after the update. The app said my email wasn’t registered with the app (though I knew it was). I tried to create a new account because I was worried my other one with all of my progress was gone. It wouldn’t let me do that. I was so bummed that I drove to the gym for nothing basically and I had to wing it, which was annoying because I was invested in this app. I was going to purchase the yearly membership today but the app locking me out and being completely unavailable made me a bit worried to do so. Later today after I left the gym I was miraculously able to log in again. My email had an account after all! If this app isn’t dependable, it’s not worth the money.