ShutEye®

Added all of the info, but it wouldn’t let me access the program unless I paid 5999 upfront for a family subscription.

I got charged $5.99 immediately. Then charged $59.99 for a family plan I don’t want or need because I don’t have a family.

if you continue on, it gives you another option for a family plan for $59. The only problem is you can't get out of that screen without hitting subscription

I signed up for a FREE TRIAL with this app and as soon as I realized that they charged me for an ENTIRE YEAR I immediately canceled it and sent an email. It still has not been canceled and this has been since November 2025.

after signing up for a 7 day free trial the instruction screens took me to a family membership offer "for the same price". I could not get past the screen without accepting

You cannot cancel on app and I got charged for $60 annual fee six days after I started not seven.

I took the time to download it, read it, complete the long survey only to quickly delete it because the “free trial” only has a payment option and when I clicked on the “x” at the top left side, it again went to payment option.

after signing up for a 7 day free trial the instruction screens took me to a family membership offer "for the same price". I could not get past the screen without accepting

The app says 7 days free, but will sign you up and charge you for a family plan during setup.

I was trying to test this with a free trial. Somehow I ended up getting the family plan immediately. There was no way to cancel it and I can't even figure out how I accidentally subscribed

I tried it to load it as a 7day trial to look at it and then within a few hours I decided not to do it because it was too expensive for me I went in and cancelled it on my phone and then found out they charged me the full rate on family plan when I don't even have a family. It costs me $90 and now they say I can't r…

How can you charge someone when they do not even have the app installed?! Do not recommend. Does not work. I deleted it months ago and today I receive a charge!

apparently I was asleep while walking around, and for hours after rising in the morning I cancelled subscription, removed the app and still get charged months later.

I deleted this app back in mar 2025 cause I found it too expensive. today mar 9 2026 you took over $40.00 out of my account.

I have not used it since last year and 3 every months I am getting deducted, and I would like to check with the team since I am not using, kindly check my status

It does not record accurately. Update: I followed the refund protocol and I have yet to see my money refunded after told to go to Google to get it.

The company has acknowledged that a subscription charge was generated in error. However, instead of correcting the issue directly with Apple, they have asked me to pay first and request reimbursement afterward via PayPal.

The app doesn’t work very well for me and when I set it up, I did the free trial and selected the one week at a time, but it just charged me for an entire year out of nowhere to get a full refund immediately otherwise I will blast you guys all over everywhere because this is wrong.

Be careful they refuse to refund people even with asking for a refund for thin less than 48 hours of purchase. They keep delaying the replies saying it's going to be out of the trial period soon

I cancelled it a year ago and till this day I have not received my refund cause I cancelled it after the first day and was charged $65 for it and I cancelled it that same day nice that I rob people when I sent an email and never got a response from you guys ya Google doesn't refund from you guys

I had to repay for my subscription when I switched from iPhone to Samsung not to happy about it. been using the app for over 2 years. of course its paid. I've paid for 3 years of subscription in 2 years

To use it for free you have to sign up for free trial after you take a quiz at first start.

the app is advertised as being free and having upgrades you pay for but when you download it and begin the sign up process it hits you with the "start off 7 days free" and then you have to continue paying to simply use the app

You get a 7 day trial. But you have to enter your credit card to enable the trial period. they say you won't be charged in the trial period, but I don't want to take the chance of them suddenly charging me after 7 days.

App doesn't allow you to use its free version it unless you subscribe to the full premium membership. There is NO ACTUAL FREE VERSION

I kept getting a message that I needed to upgrade, and when I clicked the button to upgrade, my screen flashed and went back to the same page and did nothing.

After a bit, the app goes into an endless upgrade loop.

Last night I woke up at around 1, decided to get up off bed but left my phone on the night table. Didn't go back to bed until 5. This tracker never recorded that I was awake for 4hrs even when I was wearing my iwatch the whole time. I turned the tracker off at the usual 6.30 wake up and it tells me that I had a 95sleep score, WTF, only awake for 9min and had deep sleep of over 2hrs

This app Thinks your in "deep sleep" when I am physically awake and walking around. It makes it even worse because I am wearing my Apple Watch and having it paired to the app. So I have trouble liking a sleep app when it thinks your in deep sleep every time I am awake tucking my kids back into bed

absolutely awful tracking ability! I have had this app for months now and it will literally say I was in REM sleep when I was actively awake, driving, ect. I have tried to find ways of contacting the company, I can let them know this inaccuracies of their app and I have had zero luck, no way to email or call plus if…

This app reports I'm asleep when literally up walking around

It tells me that I fall asleep and say 10 or 15 minutes when I know I've played they're awake for an hour or more. And then the report of deeply versus light sleep is totally wrong. I actually got out of bed at midnight last night and was in a different room until 730 this morning, but yet it recorded the differences in my sleep which I was nowhere near it

What really happened: I was awake all night.

It shows a straight line and says time asleep 0.

I slept 10 hours last night but it says I didn't sleep any.

if you have a fan it's super innacurate it said I got 0 hours of sleep and was awake for 8 hours 40 minutes..

Tracking time is never correct!! I pressed the tracker button before sleep, but it said I did not sleep at all the next morning. I had the phone placed and kept charging as it said. Been using it almost a month and no data ever collected is correct.

app is recording very little and providing poor representation of sleep patterns. Gut feel is that it isn't working on my Samsung S25 Ultra.

In the end it's like it's inventing you a sleep partern cause it has no clue what's happening.

if you have a fan it's super innacurate it said I got 0 hours of sleep and was awake for 8 hours 40 minutes..

Ambient noise is in the red decibels when my room is dead silent. And blue when there's so much noise (crickets etc)

Most of my recordings are just random white noise from a fan. And there's really no way for it to tell you exactly when you fell asleep so the score is really just a guess.

What I mean is when it records sounds, it can't tell the difference of a bed creaking from footsteps, flatulence, snoring, talking, or teeth grinding. It can't tell the difference between talking and getting a notification from your phone. Also instead of playing sounds for sleep constantly throughout the night to h…

app crashes all the time and reports bad info such as time to fall asleep, also cannot distinguish between external sounds that it reports as teeth grinding.

This morning, at 7:45, I wake to read my initial recordings indicating I was awake for 5+hrs, that I was awake til 4:30, & it recorded a lot of nonsense & said It was my dog, me snoring, or other unk sounds.

How Can I Trust the Data When It Defies Physiology? I initially found ShutEye useful and relied on it regularly to track my sleep. However, over time the app’s sleep-stage reporting has become increasingly inconsistent and difficult to

One time I slept from 11:47 to 8:52 and it said 6 hours and 48 minutes. That's wrong, and last night I slept from 10:43 to 7:51 and it said 8 hours and 59 minutes

In the end it's like it's inventing you a sleep partern cause it has no clue what's happening.

But after checking the recording, they are all fake. If you listen to the background sound closely, you will know that those are definitely not from your environment!!

the sleep tracker is AI it isn't actually based off you're sleep.

More recently, it began reporting only 0–5 minutes of deep sleep, despite no major change in my sleep habits.

It said my average oxygen level was 97 but I also wear an oxygen monitor and it never got above 88. And that's the one that was prescribed by the doctor

It claimed to pick suspected apnea events from me even though my home sleep test at doctor showed no apnea so it suggests false positive.

This app reports I'm asleep when literally up walking around

I wake up multiple times during the night, but it doesn't detect this and shows that I got 7–8 hours of sleep

Recorded on paper when I was awake during the night and the app didn't record any of it (got up to go the bathroom 3 times last night and not one showed in the app). Sleep levels (deep and regular) show almost identically for every night

This sleeping app isn't what you'd think it is. I'd be getting 7+ hours of good sleep and then some nights 4 hours or less and my sleep scores would be the same. The scores are also inaccurate compared to other apps. I've never seen a

after 3 quarters of a year all the data comments are the same it varies with about three common responses . One week it says you met you sleep goal for three days in a row then on the fourth day when I did not meet my goal it says for the last three days you have not met your goal, well the day before you said I did meet it for three days it makes no sense

После последнего обновления постоянно вылетает. Включаешь, проходит минуты две и оно перестает записывать.

Ever since 4/22/2026 the app has been shutting down whenever I try to use it. It crashes about 2 minutes after I start the tracking/audio.

I have the premium app and I will go through the sleep process turn on my sounds then after a minute or two the app will just close.

I started using this app in late June of this year and it as great but recently the app just stops recording in the middle of the night and no alarms goes off. This has caused me to be late to school numerous times and I’m done giving it the benefit of the doubt.

unexpectedly shuts down in the middle of the night: so occasionally you will wake up to a message saying "it has to shut down" without any reason (phone on charger and flat surface as requested)

Within the last few months it started to consistently crash every night. Now I can't even open the app

I love this app, but a week ago it stopped working. I turn it on at bedtime and in the morning when I try to check it just closes by itself.

app crashes all the time and reports bad info such as time to fall asleep, also cannot distinguish between external sounds that it reports as teeth grinding.

It seems like now that I'm not paying for a subscription to record myself snoring anymore, the app constantly crashes.

paid for annual subscription but now system keeps crashing my phone.

When I wake up and press the wake-up button, the screen just glitches out and the entire night's sleep data completely disappears. No warning, no notification, no saved data prompt, absolutely nothing

I had to delete the app entirely because it froze and wouldn't work at all anymore. When I logged back in the system didn't recognize me and I had to start all over again. All my previous data was lost… AND I have to pay again

First in January there was a glitch with the app update that completely made it impossible to change the wake-up sounds, so instead of nice peaceful music slowly creeping in, it was loud blaring noises.

It worked perfectly for the first year that I paid for it but this last 18 months it has massively gone downhill. I don't know what you guys did to it but whatever update has happened since I first bought it, you failed.

Thanks for the quick fix of the 3.4.4 version only records snoring now and not accurately tracking my sleep/awake time.

All of a sudden, from one day to the next, it stops recording me, stops giving me any valuable data, and starts telling me that I've only slept 37 minutes per night and other such nonsense.

I have the premium app and I will go through the sleep process turn on my sounds then after a minute or two the app will just close.

app worked fine the first time I used it, got premium and it would stop recording after 10 mins everytime after that.

The app shuts down throughout the night and only tracks maybe an hour of sleep.

As of Tuesday the app keeps shutting down without recording anything at all. This is two days in a row now that it has happened.

Although I continue to pay for it, it no longer records anything!

So when I track it it randomly just stops after 2 minutes I’m not sure what is going on but I’m hopping they can do bug fixes

I will sleep from like 10 PM to 7 AM and when I wake up, I will check my data. A few hours later when I go back, it will say I only slept from 10 PM to 1 AM. I will go back to a certain day to check my data and it will be gone.

Paid thru 9/20 but stopped working 8/26/25

(REVISED: As a last resort, I deleted and reinstalled the app. However, I lost all of my saved data.

I had to delete the app entirely because it froze and wouldn't work at all anymore. When I logged back in the system didn't recognize me and I had to start all over again. All my previous data was lost… AND I have to pay again

Just yesterday ShutEye entered some kind of rebuilding mode, with the following statement: “We are upgrading our core data architecture …” Then it freezes the program, for HOURS.

It’s also been wiping out my battery almost completely which it never used to do.

Stopped using it for about a month and started using it again 2 days ago….last two days it's October 17th

It's taking the data from my watch but doing something weird to it and it doesn't reflect what my watch usually records

I paid but still not showing that I am a premium user. I try to install in my Apple Watch but it's not happening

this app is horrible, twice ive downloaded it looking to see what i do in my sleep, both times a failure with it saying i need to upgrade to premium just to check.

the app is advertised as being free and having upgrades you pay for but when you download it and begin the sign up process it hits you with the "start off 7 days free" and then you have to continue paying to simply use the app

Now I am blocked from seeing my nightly overview with a requirement to upgrade to the ‘advanced” version.

App doesn't allow you to use its free version it unless you subscribe to the full premium membership. There is NO ACTUAL FREE VERSION

needed an app for my sleep cycle routine. i found this app hoping to get something to help me track my sleep routine and so I downloaded it and straight away it's behind a pay wall.

its good but you only have a few free ones and the rest you need to pay for which Is a problem to some people because not everyone can afford to pay for something on an app that should be completely free

records all night just to offer the ability to pay to hear yourself ...

Wasted my time, i won't buy, during the trial period they are providing reports with demo data, not mine data.

It was good told me what I wanted, but when I tried to go listen to it it kept saying that it was a demo and that I need to go to sleep with the tracker.

I wanted to see if this app was good, at least make the first night free, now im just stuck with data thats behind a paywall

There is no trial or one-time example, etc. Why would I pay if I'm not sure whether you cached the noises correctly or not?

The issue i have is that after i finish tracking my snoring the app will show me an initial score a numbers for my breathing health, then after like 1 minute they all reset to 0.

At the same time, REM sleep reporting became erratic, and the REM percentage data was eventually removed altogether.

all the data about the previous night's sleep and the recordings would be erased right after I viewed/listened to them

Ok ok so i went to see my recording and then i heared a video that i deleated and sent to my freind idk what is happning but download it if yall want but BE WARNED also try to reach this to the devolopers because they need to fix this this is creepy.

it's good, except I can't log in my journal! help 😬

I finally went for the paid version because they kept taking away certain sounds, and I had already made my own mixes, so I paid for the upgrade and now it keeps crashing and won't even play anything down longer for one minute

What I mean is when it records sounds, it can't tell the difference of a bed creaking from footsteps, flatulence, snoring, talking, or teeth grinding. It can't tell the difference between talking and getting a notification from your phone. Also instead of playing sounds for sleep constantly throughout the night to h…

The sound didn't play all night. It kept stopping

I couldn't get the music to continue

Supposedly for 3 nights it recorded me all night. But it says I never slept.

I’ve been using this app for 2 years now and never had an issue up until 1 week ago where the sound started going on a loop and continued throughout the night. I’ve looked everywhere and don’t know how to make it only play once like it used too.

This app would be five stars, but the app sometimes stops in the middle of the night which is VERY annoying. And I wish it would let us hear premium sounds for like five-ten seconds! Overall rating 4.5!

every sound recorded is behind a paywall :,) other than that i love it.

I love this app but i really wish it had a queue option! It would make the app so much better, if it was able to fade from the sleep meditation into rain sounds.

Unfortunately for me the guided meditations for sleeping that are useful are very limited in choice with no info prior to selecting making the process annoying.

I love this app, the only downside is that sometimes it stops working and i have to delete and add it back and it’s annoying but i love this app and recommend it because it’s all free, and it tells you when your talking in your sleep

It tells me if and when I snore has awesome meditation features and I absolutely love the fact that is writes to Apple Health.

I yell in my sleep and This did not record one instance.

$60 a year and it might capture one short segment of my talking. It misses so much. But captures all sorts of other noises.

Picks up my husband's snoring but not mine

it only records sleep if you manually press "Record Sleep" every time. This completely defeats the purpose of a sleep tracking app, especially if you forget to start it or take naps

I fell asleep without switching the app on and wake up with no data.

Plus, you actively have to select when you go to bed instead of it just registering that you are asleep.

(2) Too many steps required to turn it on and start tracking. Seems like it's turned on but next morning I discover it wasn't.

With a recent update this feature is gone.

I went back to the app and all my heart rate data disappeared. Since then the app doesn’t even show that option anymore.

It no longer picks up my awakenings in the night either. I do, however, like the recordings of my snoring and talking and will continue to use.

Ive used this app almost every night for the past 3 years. As of a month ago will no longer stay on overnight and the alarm doesn't work

I started using this app in late June of this year and it as great but recently the app just stops recording in the middle of the night and no alarms goes off. This has caused me to be late to school numerous times and I’m done giving it the benefit of the doubt.

I have been using this for almost 2 years straight and uses as my main alarm clock but the sound that I use as my main alarm which was the upbeat funk I can no longer set to be my alarm sound anymore and it just plays a gentle sound that I sleep through making this absolutely pointless to use as an alarm clock now.

Alarm does not work, only shows an animation on screen but plays no sound.

Need help I’m having trouble, i don’t know what why the app doesn’t waking me up at 6:00 AM?, I don’t know how to change the time with change the alarm to wake me up at 6:00 every morning every day, Please advise and help me, Or I

For me, who always sleeps after midnight, I wish there was an option to customize the days of the week, so that Sunday, remains Sunday, Monday remains Monday, Tuesday remains Tuesday and so on even after Midnight, and only switches over to the next day of the week after you wake up the following day.

but It not super accurate and I wish u could edit the time u got up, i forgot to quit when I got up today so it now says I was in bed until 1130pm.

Not always accurate It said I woke up 2 hours later and got 10 hours and 45 minutes of sleep even tho I woke up 2 hours before. I guess it’s because I forgot to press wake up. I wasn’t really expecting it to be that accurate. That info

Downloaded app and it asked me all the questions I thought it was supposed to answer FOR me.

it asks what is ur sleeping position, options: back,side,fetal,stomach .. I'm LITERALLY unable to answer because my answer is depends/all but obviously that's not an option!!

Spent 5 minutes being flashed repeatedly with stats about how popular this app is. Went through a short questionnaire which asked questions that are irrelevant to both tracking sleep and recording sleep sounds — which are the ostensible primary function of this app.

It hits you with a long sales pitch / questionnaire before telling you.

After I had completed all the questions and steps my Apple account was charged $59.99.

Today, I prepped judicially all the evening to sleep and I was feeling really sleepy and just opened this damn app to start! It popped a notification to pay. But couldn't go to the app. I couldn't pay. It was failing. I tried and tried and tried! I lost my damn sleep

And I keep getting a pop up about resuming an upgrade.

I cannot see my nightly sleep data anymore, there is always a upload data modal blocks the details page.

It tells me I have to go to settings and turn on the microphone thing but there’s not even an option to turn it on nothing on there say microphone so I can’t even use the app

The latest update has changed the graph to unreadable.

there is no way to toggle certain notifications off once you've created a profile. I'm spammed with multiple alerts and sleep tips from the app each day, and support says the only way to turn them off is to turn off all notifications

Have you considered changing the button name in the morning to finish instead of quit? I hate starting the day as a quieter!

They want you to reach out with a problem but send you back a response clearly from a script and try and tell you that it's because you must not have updated the app, even if you have. Offer absolutely nothing when you've been paying for this app for years

First in January there was a glitch with the app update that completely made it impossible to change the wake-up sounds, so instead of nice peaceful music slowly creeping in, it was loud blaring noises.

I love this app, but a week ago it stopped working. I turn it on at bedtime and in the morning when I try to check it just closes by itself.

absolutely awful tracking ability! I have had this app for months now and it will literally say I was in REM sleep when I was actively awake, driving, ect. I have tried to find ways of contacting the company, I can let them know this inaccuracies of their app and I have had zero luck, no way to email or call plus if…

Paid thru 9/20 but stopped working 8/26/25

I already paid for a year.

Got a new phone and the subscription didn't transfer. Trying to log in, ap doesn't recognize any of my emails, can't log in using any method.

Rubbish! compared it with my Samsung health app and wore my watch (which I dont like clearing at night) and was way different! one night said i had ZERO sleep.....

needed an app for my sleep cycle routine. i found this app hoping to get something to help me track my sleep routine and so I downloaded it and straight away it's behind a pay wall.

Samsung has got similar or better functions and more accurate. And if you have Samsung watch and phone, there's no charge.

It claimed to pick suspected apnea events from me even though my home sleep test at doctor showed no apnea so it suggests false positive.

It said my average oxygen level was 97 but I also wear an oxygen monitor and it never got above 88. And that's the one that was prescribed by the doctor

wow I can't believe they charging so much money just to find out how you've been sleeping this behind joke bad luck if ur trying fix ur sleep or try prove to your doctor how been sleeping at night.

Within the last few months it started to consistently crash every night. Now I can't even open the app

Ive used this app almost every night for the past 3 years. As of a month ago will no longer stay on overnight and the alarm doesn't work

First in January there was a glitch with the app update that completely made it impossible to change the wake-up sounds, so instead of nice peaceful music slowly creeping in, it was loud blaring noises.

It worked perfectly for the first year that I paid for it but this last 18 months it has massively gone downhill. I don't know what you guys did to it but whatever update has happened since I first bought it, you failed.

Paid thru 9/20 but stopped working 8/26/25.

It tells me if and when I snore has awesome meditation features and I absolutely love the fact that is writes to Apple Health.

I literally only use it for the stories.

every sound recorded is behind a paywall :,) other than that i love it.

However, I get sleep tracking from at least two other apps already so I decided not to continue an annual subscription.

The app is called SlumberCycle+ but it's under ShutEye in the Playstore. I was unable to delete it from my phone as the options it gave me was start or enable.

It tells me if and when I snore has awesome meditation features and I absolutely love the fact that is writes to Apple Health.