Chick-fil-A

68 of 100 · reviews
4.9of 5 · store
4,084,833ratings on the App Store
474reviews read

An editorial reading of the saved reviews

Chick-fil-A's own mobile ordering app with a strong loyalty program and consistently high in-store service. The main complaint isn't delivery, it's aggressive marketing notifications: the opt-out setting doesn't work, forcing users to block all app notifications entirely.

Screenshots

What people use it for

Regular Chick-fil-A guests who want to earn points and order ahead to skip the line

What reviews praise

Consistent in-store service quality and a convenient points-earning system through the app.

What reviews complain about

Notification settings are broken: promotional pushes keep arriving after being disabled in settings, leaving users no choice but to block the app altogether.

What users experience

2 excerpts from the breakdown. These are individual cases, not a verdict on all users.

Overall happy with the app functionality, but it does not respect the setting to disable push notifications for "Announcements and promotions". I need to keep my notifications on so I can track my orders, but PLEASE STOP sending ads to my notifications. I do not want them.

I only want to receive push notifications for orders, which is only one I have selected in communication preference, yet I still receive marketing/promotional notifications 👎🏽 Other than nuance alerts, this is the smartest fast food app.