monday.com - AI Work Platform

What people write about

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1. ★★★★★negative experience without a specific reason· unspecific

   Bubby and Finnegan. Terrible. Good for Gatekeeper Press and terrible for the author. Takes the joy out of producing a book.

2. ★★★★★negative experience without a specific reason· unspecific

   Do not use. The company claims you can write their CEO, but it is completely false and nothing gets resolved. Do not work with this company.

3. ★★★★★subscription and paid restrictions

   Horrible Support. Functionality is great, but if you run into an integration issue or app issue, support is absolutely horrible. You have to wait several days for a virtual appointment. Nothing resolved, request new appointment and wait another 3 days. I am paying for full functionality and not able to use the app. I am getting ready to switch because of support.

4. ★★★★★crashes, freezes and errors

   “ Unsubscribe”. Unsubscribe link not working in email, and it's very difficult to unsubscribe.

5. ★★★★★trial charges and refunds

   Impossible to cancel. It appears I inadvertently signed up for some sort or trial subscription. Immediately I try to cancel and all I get is AI responses telling me to follow instructions that don’t match what I see in the app. No clue how to get rid of this stupid account.

6. ★★★★★negative experience without a specific reason· unspecific

   Leave me alone. Super annoying set up, won’t let you delete, sends you about 100 emails within the first five minutes and then impossible to get them to leave you alone.

7. ★★★★★negative experience without a specific reason· unspecific

   Customer Service. Poor customer service

8. ★★★★★subscription and paid restrictions

   Stupid app. Started using it unknowingly that you have to pay a subscription. And all the effort I put into the app was lost. It does not even let me look at what I was supposed to do.

9. ★★★★★negative experience without a specific reason· unspecific

   Looks Fancy Enough Until you Pay. This app is designed to give very nice impression to fool people into signing up. But after using it for a while, I see so much regression, hard to deal with, and NO CUSTOMER SUPPORT!!! Scam ..

10. ★★★★★negative experience without a specific reason· unspecific

    App doesn’t show needed fields. My team uses a description multiline text field that doesn’t show up in the mobile version of the app. Can’t enable it either. On top of that - Monday doesn’t allow you to access the web version and forces you into the mobile version. Can only use this app when sitting at a desk. The way this works makes a mobile experience less than pointless - it’s counterproductive. Also, on both the web and app versions - you can’t save personal view filters without impacting the whole team. So if I select only my assigned tasks, and save the view, it changes it for everyone. I’ve been hoping these issues would have been addressed a year ago but usability doesn’t seem to be on the development itinerary. Working on convincing my team to switch to ClickUp.

11. ★★★★★a needed feature is missing

    Annoying. Work makes me use this. Please add more pages, bury them inside of other unrelated pages and put everything in 4 new languages. I almost got something done a minute ago.

12. ★★★★★crashes, freezes and errors

    Much less usable than web version. The stand alone app version of any web app should be an improved user experience when compared to something that has to run on html, but for some bizarre reason this iOS app is missing a lot of functionality. It’s stable so I wouldn’t say it’s buggy or anything, just useless since the web version has all the capabilities, while the app doesn’t. ***Update! 2/2026. Happy to report that everything is now fixed… oh wait, nope, it still sucks. Had to delete the app to prevent email notifications linking to the app since it doesn’t display correctly on the iPad.***

13. ★★★★★negative experience without a specific reason· unspecific

    Terrible User Experience. My company utilizes the money.com platform and the desktop and web versions are pretty much solid, but this mobile app is… difficult. I was gonna say unusable, but that’s not true. If you don’t mind the thousand clicks it takes to get somewhere you probably love this app, but the majority of my organization cannot stomach the user interface. I fear that the devs efforts to make everything visually appealing have been at the expense of user experience. “Too bubbly” is the term I keep hearing from my coworkers. What is supposed to be a work-management App is starting to look like a video game.

14. ★★★★★negative experience without a specific reason· unspecific

    Unusable. Terrible worthless company

15. ★★★★★negative experience without a specific reason· unspecific

    App sucks. Can’t find my other teams.

16. ★★★★★negative experience without a specific reason· unspecific

    Always a Case of the Mondays. This platform only adds stress to the job. So many bugs all the time and other inefficiencies. Wish my job would kick it to the curb.

17. ★★★★★negative experience without a specific reason· unspecific

    Clunky. iPhone app not set up well, lacks many important features available on the desktop app.

18. ★★★★★subscription and paid restrictions

    Surprise Pricing. BEWARE!!. You’ll get a free trial using only one seat, but when you move to a paid plan $19 (seems fine right)..after 14 days you will be forced into a plan with 5 seats. That’s $19 per seat. This was not disclosed anywhere and customer service is useless. Save yourself the hassle and go elsewhere.

19. ★★★★★negative experience without a specific reason· unspecific

    Fun Animation. Love that when I open the app you have taken the time to create a fun animatic incorporated into your logo. I would love even more if you spent that time fixing all of the issues that you have. This is one of the absolute worst UX and the worst integration from web to app. But, please, keep on doing fun animations.

20. ★★★★★negative experience without a specific reason· unspecific

    Take a wild guess. Go on. Guess.

21. ★★★★★negative experience without a specific reason· unspecific

    AI features ruining app. AI feature is useless and impossible to opt out. quality is decreasing

22. ★★★★★trial charges and refunds

    Do not get the trial, you won’t be able to cancel the subscription. I have no idea how this app has 4.8 starts, it might be fake. I think is scam. I got the trial. So far the app is so basic and not worth the money. You cannot cancel through the phone or tablet, you must do it in a computer, then you do not get the option to cancel the subscription either, and have to contact customer service through chat only, it gives you wrong steps in purpose, I will be posting my video in YouTube about the experience canceling this app, horrible

23. ★★★★★negative experience without a specific reason· unspecific

    Important functions not available in app. Functions like update via email is not available via app so usage is severely limited.

24. ★★★★★negative experience without a specific reason· unspecific

    App doesn’t work. Can’t upload images most of the time as well as going into different account I have to restart the app each time

25. ★★★★★negative experience without a specific reason· unspecific

    Little baby company can’t make mobile websites. Stop forcing me to use an app if I don’t want to. You don’t know my use cases and the fact that your app is likely a shell anyways makes this even more bonkers.

26. ★★★★★a needed feature is missing

    Everyone hates Monday’s. Worst and most confusing app I’ve ever used. Wish there was a zero.

27. ★★★★★negative experience without a specific reason· unspecific

    Confused app. Not easy to use

28. ★★★★★subscription and paid restrictions

    Simply does not work. I’ve been a fan of Monday project planning for a long time and I like it, although it is quirky and has way too many bugs and issues for what they charge you think they would fix these things. Monday’s CRM it simply does not work. I’ve tested and evaluated software and service offerings for 30 years

29. ★★★★★excessive or broken notifications

    Badge notifications do not work. The lousiest notification system ever it does not update until you launch the app. Would not recommend this company for creative management

30. ★★★★★negative experience without a specific reason· unspecific

    Last place. I looked at probably 5 CRM programs and Monday was the worst.