Asana: Work Management

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1. ★★★★★negative experience without a specific reason· unspecific

   App freezing. App constantly freezes on mobile - requiring a force quit. This is a great organization and task managing app, if only it were usable.

2. ★★★★★negative experience without a specific reason· unspecific

   Worse all ever. Customer service is bad

3. ★★★★★subscription and paid restrictions

   Not great. Great for loading tasks. If you work on a team, you can’t delegate out and also see it easily. Impossible to cancel the paid subscription.

4. ★★★★★crashes, freezes and errors

   Account Deletion Issue. I created this account because it was required while applying for a job. I wasn’t able to apply, and now I can’t delete the account either because I keep getting an error message every time I try.

5. ★★★★★subscription and paid restrictions

   Dishonest company. The software is decent, but when I attempted to cancel they double charged me and are refusing a refund.

6. ★★★★★negative experience without a specific reason· unspecific

   App doesn’t work. I don’t know when this app got so bad - you log in and none of the tasks load. Tried changing settings and the buttons just don’t work.

7. ★★★★★negative experience without a specific reason· unspecific

   Impossible to login. Their site won’t load on mobile, so you need to get the app. You get the app, and then the app won’t let you login unless you know you password or have a magic link. You get the magic link, and it opens the browser that asks you to install the app, which you already have but can’t use unless you know your password.

8. ★★★★★negative experience without a specific reason· unspecific

   Not posting images I add to teammates - energy vamping. Not posting images u add to teammates - energy vamping

9. ★★★★★subscription and paid restrictions

   Before you purchase a year in advance….. Be aware that if you sign up for a year there is no refund policy. I set up an account using my domain, not realizing that I couldn’t use my business Gmail accounts on it. Many attempts to customer service to change my account type with no willingness to correct. Paid a year for a service we now can’t use without starting over and paying for an additional year.

10. ★★★★★negative experience without a specific reason· unspecific

    Truly Bizarre. For some reason the folks at Asana have rendered this app unusable. It’s truly bizarre and inexplicable. It used to be one of my essential apps but at some point they decided it would make sense to have the phone app and the desktop app function differently from each other, so that the task lists on your phone bear no resemblance to the ones on your computer - and presumably you’re supposed to interpret how to make the one talk to the other but in practice you will just give up on the phone version altogether because it’s just to hard to get it to do anything useful. I can’t overstate how baffled I am by their decision making over the last couple of years. I don’t know - perhaps they’ve outsourced their strategy and roadmap to Claude because it would be hard to believe they ran these updates by actual human users.

11. ★★★★★negative experience without a specific reason· unspecific

    Messy driverless. If you love non sense. This is the way.

12. ★★★★★negative experience without a specific reason· unspecific

    Convoluted and unintuitive!. I’ve used so many task management apps and this has to be the worst. It’s so convoluted and terrible to navigate and even understand how to use. The desktop version is much easier but c’mon, the app should match. Trello for the win here.

13. ★★★★★subscription and paid restrictions

    Billing & ai issues. The $$$$ adds up quick. While the app does function well, their billing for paid services only shows pricing “per seat”. What they don’t tell you is you need to buy a minimum of two seats which doubles the cost. And even with a paid account that includes AI automation what is missing in the details is that you only get a limited amount of ai credits with no explanation of how much an ai created is going to do. Even simple rules of automatically moving tasks up on your to do list as the due date approaches costs ai credits. I’ve also have not been impressed with the ai logic. For the money this program cost it should be better and do more.

14. ★★★★★negative experience without a specific reason· unspecific

    Avoid Asana!. The lack of a sorting feature makes Asana unusable.

15. ★★★★★subscription and paid restrictions

    Unethical Subscription Process. In general, I think it’s important to make deactivating an account as easy as possible. I don’t think there is any conceivable reason to bury the ability to do that under a series of cascading links and access points. I am the administrator, and nothing available to me on the site, the app, or the desktop client is taking me to where I need to go. This is a preposterous and unethical way to operate a business, but it is funny in a gallows humor kind of way that this level of navigation inscrutability exists at the core of a company + app whose reason for existing are to make business operations smoother and more efficient. I will be sure to let everyone know to go with other available alternatives when looking for applications that promise to deliver what this one fails to.

16. ★★★★★negative experience without a specific reason· unspecific

    Terrible UX. I use Asana for work, and am used to the desktop app on my Mac computer which I like very much. I downloaded the app for my iPad hoping to be able to have it up next to my computer like a second monitor, but deleted the app within ten minutes of heightened frustration that culminated in a near meltdown-down as the app refused to display in a way that I am used to. I like to stay in calendar view, but in the app this was very minimized. I could not easily see all my tasks for the week, and it kept a task bar open on the side which would not close. I am filled with rage and hate everything.

17. ★★★★★negative experience without a specific reason· unspecific

    No support. All bots.. Horrible support. No humans. All bots. They stole my money and wont reply.

18. ★★★★★negative experience without a specific reason· unspecific

    They deleted all my tasks!!!. They updated the app and deleted all my tasks. The app is worthless and needs to be refreshed all the time anyway. I am moving somewhere that cares about my data and my sanity. Don’t waste your time or money!!!!

19. ★★★★★subscription and paid restrictions

    After “free trial”, 4 years of my data got locked out behind a paywall, didn’t use any paid features. I am a single user, not a business. I have used Asana for more than four years. My free trial ended today, and I was suddenly locked out of my main calendar with a message about custom fields, which I did not use, as far as I know. Asana does not show what these “paid features” are or how to remove them. Exporting to CSV is not a solution (not to mention, that CVS looks like a disorganized mess, to put it politely). I was able to keep using this calendar after a trial ended before with no problem. It's really frustrating how a company like Asana treats their users, luring them into a "free trial", then getting them locked out of their data. This is not ok, I hope someone can address this asap!

20. ★★★★★negative experience without a specific reason· unspecific

    Customer service is awful. I’ve used this for my companies organization software since 2018 customer service used to be great now they keep moving things around with each update a whole field option has disappeared and they have no phone number to reach chat help is useless emails take days this issue hasn’t been resolved and it’s been 20 days my companies workflow is not impacted by this horrible experience. Go with wrike or another software

21. ★★★★★negative experience without a specific reason· unspecific

    A lot to be desired on iPad. The iOS phone app is incredible and is a very usable software that bridges the gap to the computer. But this ipad app is lacking heavily. The ipad app needs to function more like the desktop app rather than be a blown up iPhone app. Major updates required for effective usability.

22. ★★★★★account bans or deletion without explanation

    Customer service non-existent. I used to have issues with asana back a few years ago when it was the creative project management app. Had my technical issues with it (some bugs, billing and team issues) and remember having trouble reaching customer service. Recently thought to give it another try after starting a new major project with a few people and NOPE, customer service is absolutely non-existent. They have no live support, no clear email contact, no phone number, and I’m currently locked out of my account. Been waiting on my support ticket for days. All I get is an AI assistant on the chat bot and constant error messages trying to access the app. Idk what’s going on with this company, but look elsewhere for project management.

23. ★★★★★negative experience without a specific reason· unspecific

    Customer service. Customer service is horrible. Have been trying to get in touch with someone to lower my plan. I highly recommend the Monday app which our company will have switch to. At least they will answer the phone.

24. ★★★★★crashes, freezes and errors

    Tables are still broken. Came here and saw that there was an update pushed 2hrs ago and thought I would give it a try before I leave a review. NOPE! Tables are still broken, giving an input box instead of showing the full detail as it used to before. Now tables are completely unusable, have to copy and paste to my notes app to read the table. PLEASE FIX ASAP!

25. ★★★★★negative experience without a specific reason· unspecific

    Only shows today tasks? No thanks. Literally all I need in my app widget is show all tasks. Very simple, but this app can’t do it. It only shows tasks due “today” with no other option to show tasks that aren’t due today. Imagine that, some tasks take more than one day! Fix it and I’ll update my review.

26. ★★★★★an update broke a familiar workflow

    the update is SO BAD. The new update makes the app completely unusable. Everything within a table is completely cut off and you can’t read anything. The only way to view it is to go onto your computer which completely defeats the purpose of an app. FIX IT PLEASE!

27. ★★★★★negative experience without a specific reason· unspecific

    Not supported. Doesn’t support older version. Can download app for iOS 15.* but see blocking screen that update is mandatory.

28. ★★★★★negative experience without a specific reason· unspecific

    Sorting different from desktop app. I want to be able to sort my tasks the EXACT same way at they are on the desktop app. The app does not allow me to filter by due before to today and due today at the same time like how it does on the desktop app. What’s the point? I love the desktop app, but everything about the phone app is clunky and operates differently and makes productivity a nightmare. It just makes me want to exclusively use the desktop app. I would expect consistency from something that is designed to be a productivity tool.

29. ★★★★★negative experience without a specific reason· unspecific

    File view on App. Why can I no longer view files on the app and it now is only viewable on the web page?

30. ★★★★★negative experience without a specific reason· unspecific

    Nightmare. Uninstalled because it wasn’t my thing. Got an email about like what to do with Asana, ok fine I get it. Went to unsubscribe and IT WOULDNT LET ME, what the is going on. It wanted me to redownload the up. What an awful company.