PocketGuard・Budget Planner App

500 source reviews · 100% labelled · 50.4% with a specific topic

2.8

of 5, across 500 reviews

Corpus profile, not the current store rating

What people write about

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★★★★★subscription and paid restrictions
This app is only free to download. Once downloading the app there is no way around a paywall. Where they want you to sign up for a free trial of their premium services. I just wanted the free plan. Thanks for nothing.
★★★★★trial charges and refunds
Trial Subscription Cannot Be Cancelled. Beware!! This app does not show up as having a subscription in the AppStore settings, so the free trial cannot be cancelled!!! This is horrible!
★★★★★negative experience without a specific reason· unspecific
Unfortunately. I would give a better review if the app would allow me to access it, instead all I get is “suspicious ip address”
★★★★★subscription and paid restrictions
Waste or time & money. Paid for annual subscription and seemed to be great for a few months. FINALLY, got everything lined up after many hours now my bank is not updating data. This is the second time. I contacted support and they apologized and just said their tech was working on it. After 6 weeks decided to delete the account and start over-lost all my work. Now it happened again. Money and time lost…not good in this economy when I am trying to budget.
★★★★★subscription and paid restrictions
Don’t Bother. I never write reviews but I feel like I should warn people since the company won’t. Unless you are willing to pay for a subscription or check your account every day, they will reset everything. After every 24 hours all your data will be gone with no way to get it back. No warning either. Seems a little ridiculous for an app promoting good money habits to make people addicted to looking at balances.
★★★★★crashes, freezes and errors
wow. The fact that this app can’t successfully sync with American Express renders it completely useless for us. I’m disappointed that they don’t disclose this bug ahead of time because it compromises ease of use, which is literally the whole point of the app. I spent more than 30 bucks on a broken product. I wish I could get my money back.
★★★★★subscription and paid restrictions
App doesn’t work. Not sure if it’s a bug? But hopefully this review will pop up to the developers and they can fix it. I can’t get past the start my membership screen because it redirects me to my browser to a blank page that won’t load. Will probably have to go with another app if they don’t fix this soon.
★★★★★trial charges and refunds
DON’T START TRIAL. I got charged $68 at the end of my trial but cancelled my trial the day of getting it due to me not liking the overall app in general. Thankfully my bank flagged and declined it but very scammy app. DONT RECOMMEND
★★★★★negative experience without a specific reason· unspecific
Awful. Doesn’t sync up right. Amounts of bills will randomly change. Doesn’t categorize spending accurately. Will have bills show up as other spending. Constantly having to edit income, spending, and budgets. Overall worst app and complete waste of money. Will not buy again
★★★★★account bans or deletion without explanation
Easy fix but they’re not interested. Tried the free trial. Couldn’t see any pending transactions. Checked-my bank DOES share them with PocketGuard. Reached out to PG support and they took a long time to answer. Then they wanted screenshots of my banking app with the missing transactions. They refused to help without it. But kept sending me emails asking how they could help optimize my experience. Cancelled the trial.
★★★★★subscription and paid restrictions
No paying through the app store.. You folks do this to make it impossible to cancel.
★★★★★negative experience without a specific reason· unspecific
Cancelling. Just way too complicated
★★★★★negative experience without a specific reason· unspecific
Couldn’t create an account. Kept saying error.
★★★★★negative experience without a specific reason· unspecific
Number registration fails. Number registration fails. Why brother creating an app and then put a complicated registration on it? Complicated in the sense it is easy for users but fails also. Glad it failed not doing business with a company like this. Don’t even download this… use excel.
★★★★★subscription and paid restrictions
Poor tech support. Approximately a year ago I bought a lifetime membership, and the application was satisfactory until the recent updates. Consequently, I was unable to use the application and asked to purchase Plus membership. Despite submitting multiple tickets, I have yet to receive a response. I am deeply disappointed and regret my decision to purchase the lifetime membership.
★★★★★subscription and paid restrictions
Beware!!They will charge you for yearly subscription even if monthly selected!!!. Do not trust them with billing
★★★★★account bans or deletion without explanation
Absolute garbage. Before signing up, I was told I could just manually enter my income and expenses without having to link my bank account. When I first signed up to create a profile, it was trying to force me into linking a bank account with no other option. I thought maybe I messed up somewhere in the signing up process, so I tried to backtrack all the way to the beginning, and it wouldn’t let me. So then I deleted the profile and tried to start again, then it said that my IP address was suspicious, which makes no sense, and it wouldn’t let me create a new profile. So to hell with it!
★★★★★negative experience without a specific reason· unspecific
Garbage. This software is garbage. It fails to connect either several financial institutions. Therefore, it is worthless.
★★★★★subscription and paid restrictions
Doesn’t work. I liked this for awhile until it got progressively worse - Pending transactions don’t sync so you can’t categorize purchases for 5-7 days (at which time I forget what they are) and all my accounts randomly unsync so I’ll think I have a certain amount of money left for the month but there are purchases that aren’t loaded. I purchased another product that works much better with 7 months left in this subscription but I can’t seem to get anyone to reply about a refund for the unused potion so I’m out $50
★★★★★subscription and paid restrictions
nothing about this is free. there are no free options. you literally can’t continue in the app unless you pay. i should not be paying for an app that is made to help me save money.
★★★★★data, history or progress disappears
Won’t sync USAA. I don’t know what’s happened to PocketGuard but it no longer syncs to USAA. I’ve deleted and reinstalled the account. It sees the total but won’t update any transactions anymore. Cancelling PocketGuard
★★★★★negative experience without a specific reason· unspecific
Spam emails. Can’t unsubscribe
★★★★★negative experience without a specific reason· unspecific
Annoying. They will send you 20 emails a day, extremely annoying and hard to turn that off
★★★★★negative experience without a specific reason· unspecific
Stole My Money.. They took $70 out of my account, I reported fraud and thankfully got my money back. This app is ridiculous. Also was very pushy to get me to spend more money.
★★★★★subscription and paid restrictions
Horrible Customer Support. I liked this program when I first got it, enough to pay for a subscription. For 3 months, 1 of my institutions hasn’t been able to connect, and now a second one hasn’t connected for almost a month. The support team hasn’t said anything in well over a month, and the updates before that just said to be patient. RUN as far away from this product as you can and definitely don’t give them any money.
★★★★★login, signup and account access
Can’t login. I can’t login because of the 403 error
★★★★★negative experience without a specific reason· unspecific
Greedy. I’ve used this app for more than an year and when I decided to go for the free version , they decide to push customers for an upgrade so they don’t get the free version anymore . Total theft !!!
★★★★★negative experience without a specific reason· unspecific
Non Responsive Support. I have had an open ticket for over 3 months now. The way they handle a situation where a credit card gets lost so you get a new one is horrible. You have to download historical transactions and reimport them. They come in a CSV. It’s a simple CSV. But their system still cannot import it correctly. And no one responds with an update that’s truthful.
★★★★★negative experience without a specific reason· unspecific
No “Free” version. It’s a 7 day free trial. Online says they have a free version with less options.
★★★★★subscription and paid restrictions
App lacks common sense. I downloaded and set up the app. I created budgets and noticed my amount spent was off by my credit card payment. The app recorded my regular monthly credit card payment as income on the credit card side and recorded the expense from by bank account netting it to zero. How stupid do you have to be to design an app like this. Don’t waste your time.