Simple Mileage Tracker

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1. ★★★★★crashes, freezes and errors

   Stopped working. Have used this app for over a year. Stopped working the other day saying it doesn’t have an Internet connection restarted the app, restarted my phone, and tried to delete reinstall and Still not working. Have sent two emails with no response, tried to use their chat feature for help, but there’s nowhere to enter a message. Very frustrating, the product has worked great but these are used to track mileage in real time and even not working for 2-3 days is a big deal

2. ★★★★★negative experience without a specific reason· unspecific

   Misses trips constantly. Zero customer service. They will not answer emails and the app Constantly misses trips. So how am I supposed to get all of my deductions. I do not recommend

3. ★★★★★subscription and paid restrictions

   Doesn’t track correctly; no support. Paid for the annual subscription and now regretting it. App has now started “detecting” new trips after just brief stops (stoplights, etc). Breaks one trip into numerous trips. No support response at all. Cancelling, taking my loss, and finding a better app.

4. ★★★★★subscription and paid restrictions

   Beware!. This is just SherpaShare by a different name. It’s not free. I used SherpaShare for several yrs. You just let it run in the background and at tax time, you categorize the recorded rides and add the info to your tax return. Pretty simple until their system crashes and they lose everybody’s data and try to hide their mistake, and continue w/ their annual recurring billing even after their system has silently stopped working. That’s what happened over the past yr. When I attempted to contact them to get the charges reversed, they wouldn’t answer my emails. I had to request a charge back through my bank. It appears that what happened is their system crashed, and they weren’t making adequate backups, so all user data for 2024 was lost. I realize that problems happen, but I expect them to be backing their systems up, and periodically checking their backups. To not do this is very amateurish, but they’re playing w/ people’s taxes. Their lack of willingness to come clean and communicate w/ their customers honestly, is the most disturbing part.

5. ★★★★★negative experience without a specific reason· unspecific

   Love the app, hate support. Update: app is very glitchy, skipping trips, giving error messages. Absolutely zero response from tech support. From great to money grab scam. I’ve tried several mileage apps. There are several that are good for low mileage accounts. But I track mileage every day. I have stuck with this app because it’s reliable and works well. Two problems: I keep having trips returned to my unassigned screen. There’s no way to fix this. I need to change my account email address and there appears to be no way to do that on my own and when I reach out to Support, I never hear back from them. That’s why I gave them three stars instead of five.

6. ★★★★★subscription and paid restrictions

   Constantly getting inaccurate records. I keep getting drives from the US to another country, while I’ve never even left the US. Please fix this issue or issue me a refund for my subscription. This is getting ridiculous

7. ★★★★★negative experience without a specific reason· unspecific

   Poor customer service. Nobody reply to your questions or concerns even though it says will reply in 3 minutes… Been waiting for several days. I have trouble with my miles tracking and nobody responsible enough care for the customers

8. ★★★★★subscription and paid restrictions

   Doesn’t work. It was constantly not working and I paid for the yearly membership! I lost a lot of miles and kept trying to reset it. No response from anyone there and lost my money. Don’t get

9. ★★★★★negative experience without a specific reason· unspecific

   Junk. I was trying to use it to track my golf cart that will go 35mph and could not get it to work.

10. ★★★★★negative experience without a specific reason· unspecific

    No customer care. Have been waiting for a response for questions for 2 months. Tried to email a yearly summary and have not received now for 2 months. App does not break down information as to report of each car. Multiple cars used but no evidence of that in monthly or annual summary. Tried chat and email and still get no response. This app is a joke.

11. ★★★★★negative experience without a specific reason· unspecific

    I lost a hone and with it went all of my trips.. I have finally logged back in with another phone to find ALL RIOR TRIPS ARE GONE. I’m very ipset and will not continue to use Simple M T

12. ★★★★★negative experience without a specific reason· unspecific

    Junk. Just drove back home over 60 miles on a round trip visit and it never started the route back. I want my money back!

13. ★★★★★subscription and paid restrictions

    Free. They say it is free but when you get into the app it is a monthly subscription if you want it to be at all useful. Simple bait and switch.

14. ★★★★★negative experience without a specific reason· unspecific

    I don’t get it!. I don’t find this app that simple... It’s actually kind of complicated and they make finding answers to how to make it work seem like it’s a mystery... Simple should change its name to Simple, not so much!

15. ★★★★★subscription and paid restrictions

    Don’t take it’s subscription. I usually don’t review for app but for this app i’m having to review .watch out this app doesn’t track your every single mile , it just track some random trips . I wasted my money for it’s subscription.it’s useless.

16. ★★★★★negative experience without a specific reason· unspecific

    Don’t bother. This app is the worst in tracking your trips. Have if them are missed and the other halve do not start nor end where they we’re supposed to! What a waste of money!!!!!

17. ★★★★★data, history or progress disappears

    False advertising. You did not say anything about an in app purchase. All of a sudden I went from unlimited calculations to only 40. Not sure why the deception but don’t do business with people like this. I don’t understand what changed. NO communication at all. WOW what company. I will delete the app. It did not work properly half the time anyway. No regular updates to keep the app stable. I didn’t think you know how to maintain the app. When I have notified you in the past about the app, your response is sarcastic and demeaning. Nile1941

18. ★★★★★negative experience without a specific reason· unspecific

    NOT FREE!. Same as all! Draw you in then hey gotta pay. No.

19. ★★★★★subscription and paid restrictions

    Latest update changes this app to a freemium model without telling you. A recent update takes away the “free” part of this app. You now have 40 drives per month and after that you need to pay $4.99/month to use the app with unlimited drives/logging or pay a discounted annual fee. The best part about this is that the update didn’t mention it would change this app to a freemium model. If you look at the version history, it’s not mentioned ANYWHERE. The devs aren’t even honest enough to tell us they are changing it until you open the app and see the prompts regarding the new 40 drive limit. I’ve been using this all year and now I either pay monthly or have an incomplete mileage log for the rest of the year. Edit 2: The original developer response has been replaced with a new and much kinder response. While I appreciate the words, the initial move to a premium model was done in the middle of the month without notice in an update to cause panic so everyone upgraded. It’s dishonest. Along with the now deleted original response that was very rude, I have switched to MileIQ now and am not going to switch again. Good luck to SherpaShare and getting rid of the guy who was rudely responding to all negative reviews. But you’ve lost my business. Too little, too late. Edit: Developer is responding rudely to people leaving a negative review. What upsets me is that the new pay model was added without mentioning it anywhere. The update mentioned bug fixes and we got switched to a freemium model without any warning at all. It’s dishonest and that’s what upsets people like me. Seeing the dev respond to our reviews as rudely as he/she is further cements my decision to switch to another app in which honesty and respect are at the forefront of the service. Avoid this dev (SherpaShare) at all costs! Try out MileIQ. They’re honest and worth the money!

20. ★★★★★negative experience without a specific reason· unspecific

    Bogus Promotion. This app is bogus. They claim that it’s free and unlimited, until you install it and they then inform you that’s it’s limited to 40 tracked drives per month, and you have to pay $5 per month for unlimited. Deceptive.

21. ★★★★★negative experience without a specific reason· unspecific

    Deleted it.... Used to be good. Then they capped the number of trips each month. Useless.

22. ★★★★★subscription and paid restrictions

    “Free forever”...yeah right, until you update!. Do not update! It changes to a paid subscription!

23. ★★★★★negative experience without a specific reason· unspecific

    NOT FREE. THIS IS NOT FREE! They said it was free and always would be. Then I go into the app, and it said I have exceeded my maximum free trips (only 40!) and I better pay to unlock the rest of my trips.

24. ★★★★★subscription and paid restrictions

    App changed with no notice. Trying to extort money from loyal customers.. I loved this app. You would too. It’s functional, and simple. Here’s the deal. They changed from free to $40 a month with no notice. It’s ok that they wanted to change. The app is worth it. And they were going to be 2/3rds the cost of similar apps. All other mileage apps charge. They should too. However doing it with no notice, and doing it in the middle of the month to panic loyal users and try and extort them for money is wrong. I had a busy driving day, and the tracker stopped tracking because it said I was out of drives. I lost a lot of mileage. I lost a lot of money. When I wrote to the app customer service to tell them how upset I was, here was their response: “Gary, To be honest, if a user who is not willing to pay in the middle of month with the risk of losing trip is the not the user who will pay. --Jianming” Jianming you are wrong. I would have paid. I am paying now. At your largest competitor. Thank you, Good luck. -Gary

25. ★★★★★subscription and paid restrictions

    AN EXTREME DISAPPOINTMENT.. This app just became like all the other millions like it. It was initially what I thought a COMPLETELY FREE app with UNLIMITED drives with NO SUBSCRIPTION. Without any warning like an email or a “terms have changed” notification, they have decided to limit you to ONLY 40 DRIVES. It doesn’t even now specify here within the App Store that in app purchases are available. If you track mileage for a job, WHO ONLY DOES 40 DRIVES IN A DAY? Might as well shop somewhere else if you’re going to have to pay for this type of app. Really disappointing. I would rather that this app have ads to keep it free or to pay just a one time purchase to have a an extremely simple version of it. Purely just to track business mileage and be able to send a monthly summary in an email.

26. ★★★★★negative experience without a specific reason· unspecific

    Was my favorite. Was my favorite until it got 40 dollars a year

27. ★★★★★negative experience without a specific reason· unspecific

    Bad Trick. Was completely free and then suddenly out of the blue I see a lock that I am over the free amount without warning. When I originally got this app it wasn’t this way. Do not like how they shadily hooked and changed. Many better apps out there if need to pay. I will be discontinuing this shady company.

28. ★★★★★negative experience without a specific reason· unspecific

    No Support. I do not recommend this app. I started with the app in early June and on July 8th, my June drives disappeared. I submitted a help ticket and have got zero help. Just a bunch of responses saying what I can do even though it’s all been done. I feel like they are just auto responses that offer no results. So, I’m out hundreds of dollars!

29. ★★★★★negative experience without a specific reason· unspecific

    explain. does this app just track your mileage or does it pay you too

30. ★★★★★negative experience without a specific reason· unspecific

    Poor design. I accidentally put the wrong email address in and I am unable to edit it I want to add my distance myself but I can not with this app !