Gemini Markets & Credit Card

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1. ★★★★★negative experience without a specific reason· unspecific

   Scam. The worst crypto exchange in existence. Huge scam. Do not download it.

2. ★★★★★negative experience without a specific reason· unspecific

   Prediction market is a scam. Placed several orders the wrong way. I voted “No” on one contract and “down” on another. I didn’t find out until I looked at the history that the bets were placed the exact opposite.

3. ★★★★★negative experience without a specific reason· unspecific

   Bad customer service. Closed my account and would not tell me why

4. ★★★★★negative experience without a specific reason· unspecific

   Scam. Stay away! Locked my cc for no reason. Can’t withdraw my funds. How is this legal?

5. ★★★★★negative experience without a specific reason· unspecific

   Doesn’t work…. Haven’t been able to pay my credit card via app in over 3 months since I got a new phone. Charts don’t load. I have to use the desktop browser. Waste of an app.

6. ★★★★★negative experience without a specific reason· unspecific

   Run. They will lock your account randomly.. good luck getting it unlocked, you have to make a NYS complaint and demand funds. Ridiculous company.

7. ★★★★★negative experience without a specific reason· unspecific

   Lacking Customer Support. If you need customer support, good luck getting a response through their form request system. You will be waiting forever and might not get a response back. Everything else is okay.

8. ★★★★★login, signup and account access

   Do not get this card. I’ve had gemini for years, but wasn't active for the last 2 or 3 yrs so forgot my password. I went through the prompts to reset, and it kept giving an error code. I uninstalled the app, downloaded it again, and tried to create a new acct, and still got an error code. Is something wrong with the app because I have an updated current phone, with both data and wifi, so my phone isn't the issue?

9. ★★★★★account bans or deletion without explanation

   Awful customer experience. My experience with the Gemini app and their credit card consisted of applying, immediately being blocked for two months, attempting to verify myself 3 times with support over multiple emails being told it would take 5 days only to never get a response. I ended up closing my account and wishing I never opened it in the first place.

10. ★★★★★negative experience without a specific reason· unspecific

    Bad Service. This app is so bad you have not been able to withdraw my funds with them for the past 2 months I keep doing same verification over and over again without a positive feedback I hope I’m not been scammed by trusting you app

11. ★★★★★subscription and paid restrictions

    Fees. I pay my statement balance in full and they still charge interest and fees

12. ★★★★★negative experience without a specific reason· unspecific

    Not backward compatible with iPhone 5s. This app need to be backward compatible to any older device, so people can have access to emergency fund or their credit cards … please make this work for older devices not limited to newer devices

13. ★★★★★negative experience without a specific reason· unspecific

    Custom Price Alerts. For a month now I have been unable to create new custom price alerts. Every asset chosen keeps coming up as GUSD/USD $0.00. None of these app updates have patched the issue. Please fix. Save the Bot response.

14. ★★★★★negative experience without a specific reason· unspecific

    Bad app interface and security. Adding passkey to account as a spam block. Cannot even access the app functions, support team is even worse. Bad company tries to be everything but can’t even do logins correctly.

15. ★★★★★negative experience without a specific reason· unspecific

    The worse crypto app. I transferred crypto from one of wallet to Gemini. It’s been 3 weeks. My crypto is not even deposited. I try to contact with the customer care agent no result. I submit a file with all the evidence no result. No customer care agent contact with me. I don’t even know where to go to find my money. I am suggesting all the crypto users do not even use Gemini for crypto transactions. Unless you want to loss money like me. I am concerned how APP STORE even list this fraud app to their App Store?

16. ★★★★★negative experience without a specific reason· unspecific

    Trash app. They took my money and won’t give it back after weeks of communication

17. ★★★★★account locked - and the only way to get help is through the locked account

    Don’t Use. They locked my account right after my first small test trade and approving me for their credit card. I followed their ID verification instructions soon after the account was locked. It has been over a month and it’s still locked. I can’t transfer the crypto I bought out of the account, and I never got a chance to use the credit card. I contacted their customer service again today, and they said they were never able to open the verification file I sent them, even though I followed the instructions exactly. They never reached out to me to let me know. Do you really want this level of customer service anywhere near your money?

18. ★★★★★crashes, freezes and errors

    You can now stake ETH. You can now stake ETH Update: Developer thinks I’m a personal secretary “Advanced mode” “Something went wrong” blocks login. Broken for several months. Scam. The app refuses to withdraw funds.

19. ★★★★★negative experience without a specific reason· unspecific

    Terrible App. This app is always crashing and never updating. The charts won't show, your holdings quantity is always way off. On the credit side it never updates balances. It got declined at a business meeting while the app showed a 3k balance. Unacceptable on all fronts. I will pay this off and never use again.

20. ★★★★★negative experience without a specific reason· unspecific

    Declines. The card declines every transaction I make despite months of usage. It is infuriating because they send you a message hours after they have declined your transaction. Also their entire app is pushing users to gamble in predicting markets.

21. ★★★★★subscription and paid restrictions

    Long Term Customer. The payment processing for their credit card is garbage. It takes a minimum of 7-10 business days to process and post to your account. I have a credit score of 825+, a high income, and have had the card since the fall of 2025. And they only give you a maximum limit of $2500. If you don’t pay your balance off weeks before you reach the limit, you’re guaranteed to have payments declined because the payment still has not processed. They have also recently sent me an email stating that the rewards program has miscalculated their payments/rewards and they will be adjusting all my future rewards to make up for the overpayments. The amount of issues and downtime for maintenance has been really frustrating and annoying. I’m not pleased at all with my experience at all.

22. ★★★★★negative experience without a specific reason· unspecific

    Predictions Feature is Iffy. I like the card benefits and the crypto trading UI / features. However, the predictions can be frustrating to use. Many times I will place a prediction, I will receive the order confirmed notification, but it will be stuck in open limit orders. From there, even tho I would have won the prediction, it doesn’t pay out and just returns the money I initially staked.

23. ★★★★★negative experience without a specific reason· unspecific

    Support is nonexistent. I have been on here a month 1. Never received incentive rewards 2. Been a month without a single reply from there support I’m starting to think they don’t even have one and if they do small customers are obviously not even close to a priority to them as they can’t even bother to reply to me as of now probably 8 messages to them I heard good things but have experienced nothing short of disappointment

24. ★★★★★negative experience without a specific reason· unspecific

    There’s other better exchanges. I recently buy a little bit of XRP and had it in Gemini and when I wanted to send it to my co-all the storage Gemini was blocking my Chris request

25. ★★★★★login, signup and account access

    FORCED QR CODE. CANNOT SIGN IN.. The APP is no longer crashing upon start. However, After entering my email and password, it is asking me to “scan” a QR Code. My phone meets all the qualifications. I will NOT scan a QR code to sign in. Who has anther phone to scan the damn QR code, ON THE PHONE WE ARE ALREADY USING!? There is no option for a hardware key, also if you are FORCING “passcodes” on everyone, customers need the OPTION to log in without a QR code!! Clearly this useless APP is functioning only to inconvenience the customer. Your tech department is pathetic. Whoever is managing these “updates” and taking weeks or months to resolve problem, after problem, after problem, needs to resign or be fired. Also, the new customer service agents are complete idiots who don't LISTEN. The filipino customer service were a lot friendlier, 1000% more proactive and competent than the new American ones. Whatever you're trying to do to “save a buck” is INCONVENIENCING ALL your “customers”.

26. ★★★★★subscription and paid restrictions

    Credit limit. The fact that I make over 1/2 mill a year, have a great credit score, and they won’t give me more than a $2,500 credit limit is irritating. I do love getting $BTC rewards though… I would use it a TON if I could. It takes forever for them to apply your payment to your balance, leaving you in limbo and unable to use the card.

27. ★★★★★negative experience without a specific reason· unspecific

    App sucks so bad. This app sucks so bad. I can’t get ahold of anyone for the last 2 months. I need help verifying and the only way to do that is to chat (email) them. I’ve even called to leave a message, and still nothing. Worst app in the world. Doesn’t respond to customer inquiries. Does not help customers. Basically they took my money and have just been holding it because I can’t verify. Why didn’t they verify me before letting me do any transactions? Oh right, so they can keep it.

28. ★★★★★negative experience without a specific reason· unspecific

    Scam. Got me to put money in and now they lock it down for a security hold when I didn’t even do anything and no response customer service trash company

29. ★★★★★crashes, freezes and errors

    Randomly frozen account, zero support. I had just gotten into using Gemini and had gotten set up with the credit card. It advertises this great card and has a great selection of cryptos to purchase, but after less than a week the account was frozen with no elaboration. Up to that point I had only used the credit card once for buying gasoline! It’s been over a month since I have asked support for information about why this happened and how to unfreeze the account. Everyone is probably better off using any of the other competitors platforms. If this issue didn’t happen I’m sure my review would probably be 4-5 stars, but this is ridiculous!

30. ★★★★★support does not respond or resolve the issue

    Worse Gemini. Worse support team ever . They will never respond after you send them whatever they requested . I’ve not been able to withdrawal my bitcoin . They are terrible