Zengo: Crypto & Bitcoin Wallet

What people write about

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1. ★★★★★subscription and paid restrictions

   Trash. I had paid for a membership through monthly and needed 5$ bc I don’t spend 89$ to retrieve money that’s mine off there app I’ll be loosing my home w 2 daughters this app and the custodial workers are horrible and deserve to loose this business.

2. ★★★★★subscription and paid restrictions

   Terrible support. I was promised $15 for writing a review and after many months I’ve yet to receive anything. Update: i received an email from the “developer” stating they don’t pay for reviews. That’s funny because I have the original email claiming otherwise.

3. ★★★★★negative experience without a specific reason· unspecific

   Rude support. Very very unprofessional support with scripts , don’t wait someone will help you with something

4. ★★★★★crashes, freezes and errors

   About zengo not working perfectly. Have been waiting for good two days I have my Btc on my zengo wallet I can't send it for days and I reported to zengo its been hours and no feedback yet I don't advice using zengo as of this moment

5. ★★★★★negative experience without a specific reason· unspecific

   Genuinely the worst website ever. Cant take out my own money without putting in more money to take it out. Disgusting. No help from support, ridiculous app fees. I lost 10$ just putting it in the wallet alone. Disgusting app. Scame. Dont download under any circumstances because everyone who uses this is a scammer, developers of app are desperate to defend themselves in other 1 star reviews to the point of coming off as pretentious. They know what they are doing. I imagine how many clueless people they get with thes fees and confusing app layout with no explanations that arent buried in hours of reading

6. ★★★★★privacy and excessive permissions

   App collects and shares personal information. The app collects personal information from your device and shares it with third-parties and all authorities. This fact is stated directly in their privacy policy.

7. ★★★★★negative experience without a specific reason· unspecific

   Fraud. They have a special wallet address which pops up when ever you copy your wallet address and then they ask you to paste from clipboard Note it’s their unique wallet address “ and then you send to their wallet address instead of your. And then you think you made a mistake. They’re fraud guys

8. ★★★★★negative experience without a specific reason· unspecific

   Greedy & Rude. Don’t use this company. There rude, and greedy, Use Gemini or trust wallet. Stay as far from this place as possible

9. ★★★★★negative experience without a specific reason· unspecific

   Rate,. They are not clear, and higher rate for commission,

10. ★★★★★negative experience without a specific reason· unspecific

    Scam. After depositing 23.73 USDT I can’t even withdrawal it to either a fiat currency or transfer it to another crypto wallet. They hold your money hostage and once it’s in it can’t be taken out. This app is a complete scam and most of the reviews on this are probably fake. In order for you to retrieve your fund you have to pay more money. This app is terrible do not use it.

11. ★★★★★a needed feature is missing

    SCAM. Warning!!! Website said this was cheapest wallet? LIES! Sent $30 in crypto but in order to swap/send/transfer/exchange you need a different crypto I can’t even buy the crypto I need to have to do what I need to do using the crypto I already have. Also it costs about 9 US dollars to swap $16 in crypto. Rediculous. STAw away. They are just robbing whomever downloads. Also the free trial of the pro does not give you any of the benefits of pro.

12. ★★★★★negative experience without a specific reason· unspecific

    Charged me even after I cancelled. True Scam Trash

13. ★★★★★negative experience without a specific reason· unspecific

    BEWARE. I got scammed on this app. They don’t care either if you get scammed. Trust me when I say- DON’T DO IT. Delete!

14. ★★★★★subscription and paid restrictions

    DO NOT USE THIS SCAM APP. I would give it -1000 stars if i could. These scammers make you pay for absolutely EVERY transaction you do (buy, sell, trade, swap, send) with MATIC, and the least you can buy is 40$ worth. This becomes a constant headache and you lose more than you win. Absolute WORST crypto app EVER!!!

15. ★★★★★subscription and paid restrictions

    Expect Fraud Alerts From Your financial institution. Payment processors for this app are clearly on a no fly list with standard financial institutions.

16. ★★★★★negative experience without a specific reason· unspecific

    Scam. Scam don’t waste your time or money on this app. I was waiting to receive funds and was told I had to pay $170 to receive the funds and to send to an activation address. I followed the steps and still didn’t receive my funds. I reached out to Zengo and they told me I’d have to pay an additional $50! Never have I ever had to pay fees to access funds I was receiving! Beware of this scam of an app!

17. ★★★★★negative experience without a specific reason· unspecific

    Bad app. I used the app to buy btc and it screwed me out of my money don’t use the app. Unless you want to wait five hours to receive it.

18. ★★★★★negative experience without a specific reason· unspecific

    Nothing. This system is trash

19. ★★★★★negative experience without a specific reason· unspecific

    Scam. Scam company just use a different wallet. Save yourself the headache

20. ★★★★★negative experience without a specific reason· unspecific

    Fraudulent. Never use this app else you lose your money forever

21. ★★★★★negative experience without a specific reason· unspecific

    Wrongful deduction of bitcoin purchase. You never ever give the right amount of Bitcoin after a purchase has been placed and it’s frustrating and theft bks the promised about is never gotten and it makes things complicated

22. ★★★★★subscription and paid restrictions

    Don’t expect help. I tried to speak with them that I tried to cancel trail version and it did not they did nothing to help me get charge off my bank and made me wait to deal with it my bank which is process when they could have helped me right away. I tried to cancel again when they tried to charge me $129 and could not cancel it to save my life …. It’s like they wanna charge you and hold your money long as possible!!

23. ★★★★★account bans or deletion without explanation

    Worst app. No support for New York. The providers don’t support New York meaning if you live in New York you can’t buy bitcoin and no option to send bitcoin to other wallets. MoonPay is the only provider for New York and MoonPay will banned you for no reason

24. ★★★★★negative experience without a specific reason· unspecific

    Bad app. Do not download this app. Horrible wallet. Stick to the main name brand wallets. There is a reason people dont use wallets like this

25. ★★★★★negative experience without a specific reason· unspecific

    Trash. Absolute trash. Literally the worst app dev I have ever seen, especially for financial software.

26. ★★★★★slow performance and long loading times

    Slow customer service and funds are stuck. I have money in my balance, however, I tried endlessly to send and swap, and I was unsuccessful. I tried contacting customer service, my message was read, but I didn’t receive any reply. I upgraded to PRO, so I will receive a faster reply, and still no answer. My funds are stuck and I have no one to talk to. DO NOT DOWNLOAD!!!

27. ★★★★★subscription and paid restrictions

    Don’t expect your money back. I’ve been trying to get my test funds out of this service for almost a year now and outgoing transactions don’t ever get confirmed and don’t ever transfer. Reviews are all fake or paid for I’m sure. Don’t make the mistake.

28. ★★★★★subscription and paid restrictions

    Stay Away. I have used a lot of apps but never thought i will be a victim of apps which dont let you cancel a transaction. I sent 7 transactions on 23rd dec and paid 20-35$ each on them. Its been over 9 days and i still was able to speed up one transaction by paying 90$ more. and the other one still hasnt completed fornwhich i paid 87$ this is insane. I cant see to get my money out when i need it the most

29. ★★★★★crashes, freezes and errors

    No proper transaction history, buggy. (1) Can’t see the tx history for a coin, like you can do with Trust Wallet or Coinomi (though I don’t recommend those either, because their tax histories have errors). (2) The History tab stupidly lumps all the txs for all coins together (unlike, again, Trust Wallet and Coinomi). So it’s impossible to see the tax history for just a specific coin. (3) No running balance. Good luck trying to reconcile your ledger. (4) You can’t copy a Receive address until you’ve created a “Recovery Kit”, but of course it doesn’t tell you that, there’s just no feedback when you tap the Copy icon. Took forever for me to figure this one out. ( (5) I sent 1 USDT to Zengo as a test. An iPadOS notification from Zengo says received, but the “My Balance" section still shows 0. Home Screen shows $1 balance, but contradictorily says, ‘You don’t have any tokens yet.” I can get that message to disappear by pulling down to refresh, but then FREQUENTLY when I go back to the Home Screen it’ll falsely say that I don’t have any tokens. (6) I split my crypto among 5 phones so as not to have all my eggs in one basket. With all other apps this is simple, each device has its own recovery phrase. But Zengo doesn’t do recovery phrases, it uses email, so you’ll need a separate email address for each and every device you want to have a unique wallet on. (7) Swap fees higher than SwapSpace. This is all after using the app for just a few minutes. I’m sure I’ll find more problems once I use it a bit more (such as to send crypto). (7) Support is likely a pathetic joke. Note that the developer response here has NOTHING to do with the six items I enumerated above. Imagine how attentive they’ll be if you have a problem where you actually require assistance.

30. ★★★★★negative experience without a specific reason· unspecific

    DO NOT DOWNLOAD. Even after cancelling a transaction they took my money and I have not been able to get it back yet. It’s been over a week and still no response on when I will get my money back.