Specialized

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1. ★★★★★negative experience without a specific reason· unspecific

   Rubbish App. I just have this app to tune my bike. It’s garbage for everything else.

2. ★★★★★negative experience without a specific reason· unspecific

   Does not import bikes from the ride app. This app has a better interface than the ride app but the in ability to import my bikes from the ride app is very frustrating as well as not being able to add bikes that are not Specialized. This lack of functionality makes this app useless to me and with the removal of the ride app I will lose all of my bike data.

3. ★★★★★negative experience without a specific reason· unspecific

   A Trap !!! Absolutely terrible and annoying. The app does not connect to the bicycle and once you manage to set a security code. The app decides then to refuse to connect with the bicycle, and you cannot get rid of the security code and have to enter it very complicatedly via the buttons on the bicycle. It absolutely ruins the experience with the bicycle. Apparently, I’ve got to pay another 7000 bucks to get a new bicycle. I think it wouldn’t be a Specialized again. Never Again!

4. ★★★★★negative experience without a specific reason· unspecific

   Old app info doesn’t transfer. I’m not going to enter all that information manually. If you don’t have an e-bike this app is pretty much worthless.

5. ★★★★★negative experience without a specific reason· unspecific

   Make it even harder to use. Does this app download to an iphone? It’s the most convoluted app I’ve ever tried.

6. ★★★★★negative experience without a specific reason· unspecific

   Needs improvement. App freezes and doesn’t capture rides correctly. Frustrating.

7. ★★★★★negative experience without a specific reason· unspecific

   Where did stealth mode go?. I often toggle back and forth between stealth mode and just recently when I went to switch it back on, the app no longer has the option. My Levo Carbon gen 3 is now permanent in stealth mode with no way to turn the display back on. Why remove this basic feature to annoy your current customers?

8. ★★★★★negative experience without a specific reason· unspecific

   FIX THE CLOCK. I don’t want my display to show military time.

9. ★★★★★negative experience without a specific reason· unspecific

   Features Removed. Most importantly, the Specialized App no longer adjusts the amount of assist given by my Levo based on my heart rate. Awful! Why would I ever buy or recommend a Specialized bike again? (And before Specialized CS gives a canned reply, Specialized employees should be clear that Specialized has abandoned its past customers and, as an after effect, ultimately its employees)

10. ★★★★★negative experience without a specific reason· unspecific

    Auto start. Turned on for 1 minute then off for rest of the ride

11. ★★★★★negative experience without a specific reason· unspecific

    The application stops working. It is unfortunate that the bike will show how far you went. But about 4 miles into the ride the app claims that you’ve just finished. Not to mention about half the time we have to remove the bike and put it back on

12. ★★★★★negative experience without a specific reason· unspecific

    Bike and App pairing. Ever since the app was changed, my bike and the new app do not pair.

13. ★★★★★negative experience without a specific reason· unspecific

    Bugs. Bugs with iPhone 16. Secreting was fine with my iPhone 15. I have two bikes- a Vado and Levo. After upgrading phone to the 16, I don’t see my Vado for selection after selecting the arrow in the upper left of main screen. That arrow for multiple bike selection is now grayed out. I can get to my Vado for selection thru the Rides screen. Also ive had some rides not record and store…I’ve tested software for 25 years and these are definitely SW bugs

14. ★★★★★negative experience without a specific reason· unspecific

    Drops and no maps. When I initially purchased my Specialized Levo XL the ap that was the precursor to this current ap was AWESOME. Very reliable and on my phone, any time I stopped, I could see my current location in what appeared to be a map exactly like the ones on Trailforks. Allowed me to navigate very easily in bike parks I wasn’t familiar with. Loved it. About a year ago we were all forced to abandon that ap for the current black logo ap. In 95% of the rides the ap stops recording after less than a mile of riding. At the conclusion of my ride it shows only a small percentage of the ride as having been recorded. Rarely had any issue with the earlier “white” logo ap… but non stop problems with the new black logo ap. Also, the maps with trails marked on them are missing from this ap. I have to run Trailforks ap separately if I want a map of the trail system. No idea why Specialized forced this new ap on us but I am extremely disappointed in it.

15. ★★★★★negative experience without a specific reason· unspecific

    doesn’t control. have to set help level manually. otherwise it stays in turbo. previous mission control was much better. this one doesn’t even upload to strava automatically

16. ★★★★★negative experience without a specific reason· unspecific

    I shouldn’t be forced to update the stupid app. Trying to leave for a ride before the sun goes down and stuck sitting at home waiting for the stupid app update

17. ★★★★★crashes, freezes and errors

    Dumb design. Forced me to update but then deleted my saved bike so now I cannot update the firmware and my bike keeps getting an error message. How stupid.

18. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work. The old app worked. The new app does not. Why keep changing things??

19. ★★★★★an update broke a familiar workflow

    No battery health or other stats. New update crashed the app, no longer can see battery percentage and all other stats. Any fix ?

20. ★★★★★login, signup and account access

    Cannot get bike to register. My Turbo Teri refuses to join the app App says no bike detected iPhone 15 running 17.5.1 and latest Specialised app

21. ★★★★★a needed feature is missing

    No idea how this gets so many stars. Previous mission control app was great. Whoever approved this mess needs a boot in the spuds!

22. ★★★★★negative experience without a specific reason· unspecific

    Misleading information. How can you say this app will have all the features of Mission Control when clearly it doesn't? You may have plans to add missing functionality (ie Smart Control based on heart rate) but surely a more honest statement would have been "the app will launch with most of the functionality of Mission Control with more being added in the near future".

23. ★★★★★negative experience without a specific reason· unspecific

    Missing detail. I can’t find any advanced information like firmware versions, battery age and service history which were supposedly in Mission Control

24. ★★★★★data, history or progress disappears

    Rubbish. Liked Mission Control, no idea that it had been discontinued. Downloaded this version with less functionality as the old Mission Control no longer worked and had problems linking accounts from the off. Logged out and now when logging back in my email isn’t registered at Specialized even though i used it to set both apps up - go figure. Now cant link to my bike or set up and sync data. The usual developer syndrome of incremental destruction. If its not broke it doesnt need fixing OR replacing. So the new app unregistered my bike, deleted my account and lost all my rides - good work. Setting up the motor on this app is a downgrade from mission control. Ridiculous.

25. ★★★★★negative experience without a specific reason· unspecific

    We’re off course. “Something went wrong. It’s not your fault. Please wait and try again”…. I keep receiving this message when trying to use the “Tune” settings on my 2017 Turbo Levo. Is the app still compatible with my bike? Or is there a problem? Any help appreciated

26. ★★★★★subscription and paid restrictions

    New bike useless says needs firmware. Bought a new bike and it says restricted to 15kmh firmware required. I connected the app but can’t find how to update it. Might have get a refund for bike. Got a full refund today at evans cycles. Only way they could do it was if i took it to another shop. Put me of specialised bikes for good.

27. ★★★★★negative experience without a specific reason· unspecific

    Lee. Not happy with the tune with Mission Control I set the motor assist and that was it but this one keeps changing

28. ★★★★★login, signup and account access

    Unable To Reset My Login. Hi. I can’t contact Specialized and can’t reset my login - Have tried various contact numbers to no avail. Andrew

29. ★★★★★negative experience without a specific reason· unspecific

    Won’t upload my rides. App won’t upload my rides Check my internet not that have good signal App been hanging a lot Shame ist its not recording my data and up load was working well last year not this year its seems

30. ★★★★★negative experience without a specific reason· unspecific

    Limited functionality. Recording rides is very hit and miss. Sometimes it works sometimes it doesn’t. What is consistent is the app’s inability to let me access smart mode which according to the instructions I got with my bike (turbo tero 3.0) is available. No idea why I cannot access it on the app. I’m running the latest version and mission control has been deleted from my phone.