Too Good To Go: End Food Waste

What people write about

Direction describes a theme in aggregate. An individual review may differ — select a theme to inspect its star profile and every text.

loading the rest of the reviews

1. ★★★★★subscription and paid restrictions

   Terrible program. I don’t ever leave a bad review but I tried to participate in the this app for their surprise bag offer. Arrived at the time the program suggested but nobody was present. Waited almost the entire hour window period hoping someone would come out to assist. Half way through waiting, police came & parked close to me without assisting which made my waiting awkward & that’s when I tried to call restaurant leaving messages hoping someone would come & help but got nothing. At the end of the program window period I reached out to the app to get assistance on why this program left a customer who genuinely participate wanting to help the cause just to be place in an uncomfortable situation & bushed off with “don’t worry; we’ll just refund you so this wasted hour while being stared down by a cop never existed”. All this to say, if you don’t plan on honoring the program; please don’t announce it & get an innocent bystander involved in a weird situation.

2. ★★★★★negative experience without a specific reason· unspecific

   indiana doesn’t have anywhere that does this app. tried the app even going to illinois or michigan when i order from the stores that are “open” in illinois or Michigan they’re closed/not even open due to construction but still take my money refunds are good thats why there is 1 star but if you’re from indiana don’t get this app!!

3. ★★★★★subscription and paid restrictions

   They steal your money!. Placed an order for a surprise bag and was charged for it, but when I went to the store, they didn’t have my order. I showed them my order on the app like it said to do. The shop said that they never received that order so it wasn’t prepared and they wouldn’t be able to accommodate me. I came to the app to request a refund and I was told that since it was past my pick up window. They could not give me a refund because it wouldn’t be fair to the shop who had prepared the order for me. I tried again to explain to the AI customer service that I didn’t get my order. No order was prepared for and all it did was repeat that I couldn’t get a refund for this order because it was past the pick up window and wouldn’t be fair to the shop. This app sucks, has zero customer support, and will not hesitate to take your money.

4. ★★★★★negative experience without a specific reason· unspecific

   Horrible!!!!!!!!!!. Very bad experience all the stores I went to gave me the food in a very bad way and even threw the food on the counter as if I were asking for a gift, I felt horrible!!!!! I don't recommend it at all!!!!!!

5. ★★★★★support does not respond or resolve the issue

   Used to be good. This app used to be great. Now customer service is unhelpful ai. In the past week I had a restaurant that said it was open til 7 be closed when I got there at 6 to pick up. A restaurant just canceled my order. And recently I picked up a 5.99 order that was supposed to be 18 bucks worth of food and it was some white rice with some beef bones covered in sauce.

6. ★★★★★negative experience without a specific reason· unspecific

   The Unhappy Surprise of TGTG. The typical “Too Good To Go” surprise is fun only for the App and the merchant. More times than not, it has NOT BEEN FUN. In my experience it has been the predictable result of duplicitous opacity that egregiously favors the App and the Merchant at the expense of the consumer. The striking aggressiveness of Merchants to snarl at any suggestion of disappointment in the surprise appears to confirm this is a known problem. I have all but stopped using TGTG after too many very unsatisfactory experience. I am sure I am not the only one.

7. ★★★★★negative experience without a specific reason· unspecific

   Should Be Named Too Few, To Late. The app is impossible to report issues with hard to get “bags.” I tried to report a Whole Foods offering that I’ve NEVER in 2+ months been able to secure. I live in a metro area and the variety of bags is very limited. Limiting hard to get offerings to one or two per month, per user needs to instituted. A way to actually leave feedback about the app (within the app) is desperately needed.

8. ★★★★★negative experience without a specific reason· unspecific

   Not many choices. Ok, I've wanted to love this app but just can't. To be fair, I haven't tried to purchase any items, but the thing is I live in a large city, in one of the most populous states and there's hardly anything available. It's usually a couple local donut joints and 1-3 other restaurants. TBH, id rather just spend the little extra for fresh and support local when im able to. But I also understand how this app could be useful if I wasn't able to do that. I wish more businesses would participate, but over the last few years it hasn't changed. Deleting again

9. ★★★★★negative experience without a specific reason· unspecific

   Horrible support. Missed pickup time by only 5 minutes and store still had package ready but refused to give it to me since I could accept it in the app. No grace period and support said they couldn’t do anything. Immediately deleted.

10. ★★★★★negative experience without a specific reason· unspecific

    Terrible app!. I wasted money on food and customer support is a joke. Haven’t seen my money… just got ghosted.

11. ★★★★★a needed feature is missing

    Waste of time. It never has actual food I actually want. Lowe’s food would be good for they’re always sold out. I wasted my time on the app waiting for it to pop up. It didn’t have anything until as soon as I got off. Went back to the app and it was sold out. Yall need a waiting list or something

12. ★★★★★negative experience without a specific reason· unspecific

    Con artists that steal your money. Beware they are con artists that steal your money don’t trust them they’re terrible

13. ★★★★★negative experience without a specific reason· unspecific

    2 Months and Nothing…. In theory seems great. Even with notifications have been unable to claim even 1 deal at Whole Foods. Deleted….

14. ★★★★★subscription and paid restrictions

    As a business owner. My bakery has been apart of this program for over a year. I can’t get past that we make $1 a bag, and customers leave bad reviews without us being able to see them or respond. I recently pulled us off the app… I can’t deal with it! Unsold items are not worth bad reviews for my business. It rolls over other from this app! Remember, some customer‘s first impression is what you’re putting in those bags. If It is too “old” or not enough “variety” it’s just not worth it for your business name! We were once one of the highest sellers on this app. Until the developers and owners can do better… We have removed ourselves! Now I offer Too good To Go bags in my bakery and it’s been a huge success! I charge $5 for a bag and get to keep all the profit!

15. ★★★★★subscription and paid restrictions

    😡😡😡🤬🤬🤬😤😤😤😤😤😤. I claim an order and I was few mins late so wanted to let the chat know and told me I can not get refund for what I claimed. Money wasted nor couldn’t pick up the food. I feel disappointed and discouraged to use this app

16. ★★★★★subscription and paid restrictions

    Terrible customer support. Been using the app for over a year. Could not pick up once and no 1 time courtesy refund would be issued.

17. ★★★★★negative experience without a specific reason· unspecific

    App used to work, now nothing loads. Title basically says it all, used to be a great apple with great deals. I just can’t get anything to load anymore. It never works.

18. ★★★★★negative experience without a specific reason· unspecific

    Deleted the app after the second after my first pick up. The entire idea behind this app is a food safety health hazard. Hard stale crunchy rice, cold chicken that came out of a steam tray. Businesses are selling unsafe, food products, and this app is sponsoring their public safety health hazards. Report is being made to the local Department of Health for investigation.

19. ★★★★★negative experience without a specific reason· unspecific

    Used to be good. Used to be a good service. Now I feel like there’s too many people using it, and the value isn’t there anymore due to locations giving small amounts of low value items. Just another example of something that’s too good to be true, then dialed back when profits come into question.

20. ★★★★★negative experience without a specific reason· unspecific

    unreliable. tells you something is available and within less than a second, it’s already sold out.

21. ★★★★★negative experience without a specific reason· unspecific

    Whole foods. Not edible at all

22. ★★★★★negative experience without a specific reason· unspecific

    Oversaturated, Food rarely available. In my market, I can’t reserve a bag. I’ve had the app for several weeks, set favorites, set notifications, etc. and never been able to reserve a bag (unless you count leftovers from Circle K which are always available). There is not enough product available - items sell out before you can open the app. If you happen to stumble on this before everyone else in your area has, that might be different. It might be nice for them to show number a users vs average number of surprise bags so you know what you are up against. I’m waving the white flag of surrender here.

23. ★★★★★negative experience without a specific reason· unspecific

    SCAM. If I could give this zero stars, I would. There is reason influencers or people with an online presence get these bags before the people who may actually need or want them. This has happened to me 6 times. once a bag is reserved, it should be yours, as long as you pay within a short period - let’s say 5 minutes. I’ve never gotten a bag and been on this app for months at this point. I am on the app or on the specific item I want on the app way before the reserve time and it sells out before the reserve button even becomes visible. At this point, the whole entire app needs to be redone because of very clear software issues, and very obvious favoritism for creators. Disappointed is an understatement.

24. ★★★★★subscription and paid restrictions

    They scam people. I ordered 3 bags from a local store. When I got there, I recieved one bag. They could got give me my other two bags that I PAID FOR because my phone started turning off and on unexpectedly and stated TGTG doesn’t provide purchaser names for the bags. And when I reached out to customer service they did not care and refused a refund for goods I did not receive. BUYERS BEWARE BECAUSE THEY SCAM YOU OUT OF YOUR NONEY IF YOUR PHONE UNEXPECTEDLY MALFUNCTIONS!!!

25. ★★★★★negative experience without a specific reason· unspecific

    scam. bought twice it just took my money twice and said it declined dont download

26. ★★★★★negative experience without a specific reason· unspecific

    Absolutely zero support; absolutely zero refunds or credits if you miss your pick up window. Avoid unless you are absolutely NEVER late; NO refunds, NOT EVEN any credits, and NO human support whatsoever, and I've been a loyal customer since the very beginning. I've used this app for more than a year and had never failed to meet my pick up window; and then yesterday I missed a pick up window that was only 20 minutes and when I contacted Too Good to Go's "Support" line, it is a 100% automated chatbot that does not take into context anythng you say or your usage history, it just has its handful of inescapable responses, and there's no way to contact a human support agent (or at least I wasn't able to, and I tried HARD). I'm extremely disappointed and will never use this app again.

27. ★★★★★subscription and paid restrictions

    Refuses Refund. I was 10mins late picking up my order, the lady I talked to said they pack the order when I’m already there to pick it up, so no food was wasted but when I requested a refund or credit for it, it says it doesn’t allow that. This wasn’t stated when I originally signed up for the app.

28. ★★★★★negative experience without a specific reason· unspecific

    Waste of time and money. I used this app twice. The first time I got a bag of expired crackers, chicken salad that looked like it been sitting for three days and some sort of pastry that was so hard it was an edible. I decided to give it one more try and ordered donuts with a time window of 8:30 to 9:30 PM. I got there at 9 o’clock and they were closed. Is there a way to reach a human being and no one will help you. Don’t waste your time or your money.

29. ★★★★★negative experience without a specific reason· unspecific

    Bots have ruined this. There is zero chance to purchase from several merchants in my area as the bags become available and then immediately disappear. Seriously 5 or less seconds, would appreciate if any effort were made to remove bots from the platform.

30. ★★★★★negative experience without a specific reason· unspecific

    Waste of time and money. Twice now I purchased a bag from Wholefoods. I get there and they say that they do not have anything. Left and sorry! TGTG graciously refunded me??? Like it was a favor… never again. Horrible