Snap Kitchen: Meal Delivery

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1. ★★★★★negative experience without a specific reason· unspecific

   Numerous bugs and errors. I’ve used Snap for years and their system is CONSTANTLY down or lagging. Both in app and online. I’ve had to call to adjust things many times because the app wasn’t working the way it should. I’ve had meal plans re ordered that I didn’t want and I’ve had to completely cancel my snap pass and re enroll to make small changes such as delivery time or to change a meal.

2. ★★★★★subscription and paid restrictions

   App Update is Awful. For several years I used this app and it was absolutely wonderful. They completely updated the app with a new UI at the beginning of the year and now it's practically unusable. When I update my meals for my snap pass it incorrectly shows me orders for the previous weeks. Other times it just shows me down right wrong information. Multiple times now my order for the week has been incorrect and I'm unable to change it or edit it correctly in the app. It's so bad that I'm considering canceling my weekly subscription with Snap Kitchen.

3. ★★★★★negative experience without a specific reason· unspecific

   Can’t use. Won’t allow me to log in or add items to my cart. Pretty interface though?

4. ★★★★★negative experience without a specific reason· unspecific

   Refuses to let me create an account. The submit button does nothing. I’ve tried creating an account half a dozen times, and it does nothing. What kind of app doesn’t have a functioning submit button to create an account??? Seriously, get your sht together. Even if you get it working, I don’t know if we’ll ever try to sign up for this service again, because so far it is a colossal failure of even the most basic functionality. If we can’t trust you with a single button, how are we supposed to trust you with our food?

5. ★★★★★crashes, freezes and errors

   buggy app. gives you food options that are not on the menu, therefore forcing the store to contact you to sub or just cancelling portions of the order.

6. ★★★★★negative experience without a specific reason· unspecific

   Please for the love of God. Pleas for the love of all that is holy fix your app UI. It’s impossible to navigate (at least on iPhone) and makes me want to scream. I love Snap Kitchen but I’ve straight up abandoned ordering due to the sheer impossible task of trying to do anything on this app. Looking at other reviews this is not a new issue.

7. ★★★★★negative experience without a specific reason· unspecific

   Unusable. The app is not usable because the top buttons are located too high by the Apple “dynamic island” feature, which makes it impossible to hit the “back” button or any other buttons located at the top.

8. ★★★★★courier took two or three orders

   Former Happy Customer. Have used snap kitchen in the past and was always happy. Meal were delicious, nutritious, arrived cold if not frozen, with enough cold packs that it could sit for 24 hours or more and still be 100% safe. (Occasionally one or two would be broken from transport) Now I’ve moved and wanted to try them again. Day of delivery I checked multiple times to see if delivered. Finally at 7pm I figured it wasn’t going to be so had to go get dinner somewhere else vs eat my snap meal. Package was delivered sometime after 7pm on day of delivery, by the next morning when I had time to go pick up my package the whole thing was at 75°. Contacted customer service and told them what happened and sent photos with the food thermometer reading, email notification of delivery from 12:02am the next day. They said it was delivered on day of delivery. Had to go around with customer service for a while and ask to cancel my next order and refund for current order. Would not cancel and refund the next weeks order even though it was a full week before delivery. They did refund the current delivery but only after multiple times showing photos that delivery was inedible from being hot, sending delivery email from 12:02am the next day, and pointing out that there should be enough cold packs to keep it cold through the night if it wasn’t going to be delivered until almost 8pm on day of delivery.

9. ★★★★★negative experience without a specific reason· unspecific

   Bad app. This app is difficult to navigate and full of errors

10. ★★★★★negative experience without a specific reason· unspecific

    Horrible to interact with!. They have place return button and other functions in the same place that Apple OS functions are, making it a requirement to fully kill the all and reopen and navigate back to what you were trying to get to. Feedback has been submitted directly to Snap Kitchen but them appear uninterested in fixing their mess. Just horrible, I dread when I need to use this.

11. ★★★★★order marked delivered - no food at the door: refunds routinely denied

    Can’t even use app. I don’t think I’ve ever encountered this many issues trying to give a service my money lol. This app is so buggy I can’t use it. I’m trying to sign up to have meals delivered and nothing in the app seems to work to allow this to happen. First off, on my iPhone 14 pro, the app has elements stuck behind the dynamic island, including navigation links. So you can’t click on the links hidden back there at all. Other navigation elements simply don’t work, such as the “back” arrow. So I constantly get stuck and have to close and restart the app. But the worst part is it simply won’t let me sign up for the delivery subscription. When I click that option, the app crashes. Every time. So I can’t order anything. I have a relatively new phone, latest iOS and app version. I have no idea how other people are using this app. Super frustrating!!

12. ★★★★★negative experience without a specific reason· unspecific

    Auto Enrolls You Without Showing Terms. The app auto enrolls you in a weekly meal delivery service without showing terms, and it’s a mystery of how to cancel it

13. ★★★★★subscription and paid restrictions

    Shady business. Shady business that auto enrolls you in a weekly subscription without your permission and then takes money out of your bank account. And then when trying to remove your credit card info from their app, it’s locked!!! There’s literally a lock icon next to it that does not allow me to delete MY bank info!!!!

14. ★★★★★negative experience without a specific reason· unspecific

    App Issues. Every time I open the app, it automatically closes before I can do anything — update my order, change my billing information, look at the new menu. I love Snap Kitchen and the app usually doesn’t have this issue, but this is getting a little ridiculous. Huge inconvenience

15. ★★★★★negative experience without a specific reason· unspecific

    App crashes. When are you going to update the app? It won’t work. When I open it just crashes. I have reinstalled the app several times and it still won’t work.

16. ★★★★★negative experience without a specific reason· unspecific

    Crashes with iOS 16. Still crashes. Tried it on both iPhone 14 and 13 but no luck.

17. ★★★★★crashes, freezes and errors

    Current version broken. Since iOS 16 release, the app crashes instantly after opening. Unusable.

18. ★★★★★negative experience without a specific reason· unspecific

    Crashes constantly. When I open the app, it just crashes. Tried restarting phone, reinstalling app, same problem. Completely unusable for me currently. I attempted to contact snap kitchen support about this, they gave me a boilerplate response that did not fix the issue and then blocked me from emailing them.

19. ★★★★★order marked delivered - no food at the door: refunds routinely denied

    Snap Kitchen doesn’t refund when the carried lost my order. The company has terrible customer service. They refuse to refund me when the delivery company messed up and lost my order but they marked it as delivered on their system. If they can’t trust their customers word then they will never scale. Anyways, this company is pathetic the way they handled my case.

20. ★★★★★negative experience without a specific reason· unspecific

    Poor customer service. I’ve not yet received an order on time. And I get no information about my order. This is a very unreliable company. You will starve waiting for the tiny portions of the overpriced meals.

21. ★★★★★negative experience without a specific reason· unspecific

    Can’t change delivery day at all?. The fact that the ONLY day for delivery is just Monday really is disappointing. Not everyone has the same type of scheduled weeks/routines.

22. ★★★★★crashes, freezes and errors

    App is broken. It’s not possible to login to the app. Support is stupid and seems to think you have a different username and password for the app and site.

23. ★★★★★negative experience without a specific reason· unspecific

    No longer works right. Used to work fine. Now, I can’t login via the app. I have to use a browser. No idea why this is happening, but super frustrating.

24. ★★★★★negative experience without a specific reason· unspecific

    Worst app ever. This app is so frustrating. I can log in on web browsers but if I try to log in the app with the same email and password, it keeps on saying account is not found. What in the heck is that? This is slowly putting me off. If they can’t maintain a good app, how sure am I now that my food is also in good shape? Scary! Geez.

25. ★★★★★crashes, freezes and errors

    App not working. The notification splash isn’t clickable. I can’t select “Allow Notifications” or Maybe Later

26. ★★★★★negative experience without a specific reason· unspecific

    Fix the app. How is this company supposed to stay in business when the app doesn’t even work?! Snap has great food but no way of ordering it! The web version is horrendous as well.

27. ★★★★★crashes, freezes and errors

    App if Frozen…. I updated my info in the app and wanted to make an order for delivery and the app is frozen and does not respond. The only way to get it to work is to delete it from the phone and start over and then it freezes again. Terrible user experience. Looks like I’ll just delete the app and recreate these meals on my own for less hassle!

28. ★★★★★crashes, freezes and errors

    App Freeze. App has been freezing once it asks for my notifications preference, won’t allow me to select either option. This has been an issue for last few days.

29. ★★★★★crashes, freezes and errors

    Ap not working on iOS. Is there possibly an update coming for this ap? I’ve been trying to use it since Saturday and it’s just frozen.

30. ★★★★★order marked delivered - no food at the door: refunds routinely denied

    Didn’t receive my first order. The shipment is just horrible. They use OnTrac to ship the meals and OnTrac says the order is delivered, but I couldn’t find it anywhere. I even searched it in all places in the community but never found it. It’s not just about not receiving the food, but also about the time invested in choosing the food and Snapkitchen over others. Such a huge disappointment.