Arby's - Fast Food Sandwiches

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1. ★★★★★negative experience without a specific reason· unspecific

   This app. This app is horrible I can’t get it to work and no one at my Arby’s has any idea how it works. So I just can’t use it. If I could I would eat more Arby’s.

2. ★★★★★crashes, freezes and errors

   Immediate Crash. i mean. come on guys.

3. ★★★★★login, signup and account access

   Locked out. Since latest update I’m unable to login on the app. It only gives me the option to sign in through Facebook which opens as a webpage and not the app. This makes me log in to fb and confirm then never connects back to the Arby’s app. Complete failure.

4. ★★★★★subscription and paid restrictions

   Account info. App does not save payment info. I’ve reached out multiple times for assistance and have received no help. Waste of time to have to keep entering so I stopped going,

5. ★★★★★negative experience without a specific reason· unspecific

   Lousy app. This app doesn’t explain how to use the deals it offers. You have to decipher vague terms to figure out what it’s asking you to do. Far worse are the notification bubbles that do not clear after reviewing the deals. If you don’t fix this I will be deleting the app and NEVER patronizing your restaurants again!

6. ★★★★★negative experience without a specific reason· unspecific

   No good deals. Never any good deals on the app anymore and prices are out of control. Eat somewhere else.

7. ★★★★★negative experience without a specific reason· unspecific

   Discover not accepted.. Decided to eat at home because the app does not accept discover cards.

8. ★★★★★negative experience without a specific reason· unspecific

   Pain to get sale prices. They will not give you lower prices at the store unless you use the app and pre order on the app. Using the app I find very hard. I am a senior citizen and am not very computer savvy.

9. ★★★★★negative experience without a specific reason· unspecific

   Ads!!!. Do not upgrade!!! They now include ADs you have to decline during ordering process!😢

10. ★★★★★negative experience without a specific reason· unspecific

    Force closed and removed the deal. App force closed and shut down and then when I reopened it it removed the deal I had previously applied so when I ordered it charged me more. This is an unacceptable failsafe that’s missing.

11. ★★★★★negative experience without a specific reason· unspecific

    2 for $7 deals. We don’t go to Arby’s anymore since you stopped mailing the coupons. Not many people at the stores either. Big Mistake!

12. ★★★★★negative experience without a specific reason· unspecific

    Experiencing technical difficulties. You might actually get some business if you’d fix your app so it actually works instead of never making it through authentication! Useless as is..

13. ★★★★★negative experience without a specific reason· unspecific

    Worst app ever. This is honestly the worst app I have ever used. The cancel button is right on top of items in the menu. The app requires phone number and emails and won’t let you bypass. I just wanted a roast beef sandwich and they treat the damn app like it needs national security clearance. Worst app ever!!!

14. ★★★★★negative experience without a specific reason· unspecific

    LOVE ARBY'S, HATE YOUR APP. Of all the fast food apps, this is the worst. It's so difficult to use, I don't even bother to try and use it anymore.

15. ★★★★★negative experience without a specific reason· unspecific

    Very poor service. Just picked up my order at Arby’s in Georgetown Ky. I ordered the pecan chicken salad sandwich. There was no knife to cut the sandwich and no napkins. Also ordered a X-large tea and there wasn’t any ice in the drink. WTF Do better Arbys

16. ★★★★★negative experience without a specific reason· unspecific

    Does not accept Discover via ApplePay. No Discover support, zero stars.

17. ★★★★★negative experience without a specific reason· unspecific

    Can’t type in to log on. Tried login on, the keyboard doesn’t pop up and it does pick up the site automatically for auto fill. Even on password page, it doesn’t allow typing to do search.

18. ★★★★★negative experience without a specific reason· unspecific

    Can’t Login. App won’t load login page

19. ★★★★★negative experience without a specific reason· unspecific

    Received wrong order. I placed an App order for 2 BOGO French Dip sandwiches, reg fries and a medium Coke. I went through the drive thru to pick up my order and when I got home, I found out I received the wrong order. I received a Turkey Ranch sandwich, fries and 2 small roast beef sandwiches. I didn’t have time to drive back and get my real order. I don’t like ranch dressing so I couldn’t eat what I received. The entire experience was worthy of the one star I gave. A total disappointment.

20. ★★★★★login, signup and account access

    App useless as cannot login. 5.29.26 —Update Today’s newly released version is of no help in correcting the issue allowing me to login. 🤦‍♂️😒 Still hopeful & waiting. Previously: With iOS 26 version software on iPhone, the app loads, but only to a white screen when attempting to login!!! Placing an order through the app is impossible, making the app totally useless & unusable. This problem began two months ago in March of 2026. Causes me to place online orders elsewhere, which is costing Arby’s loss in profits generated with their app broke. Arby’s, are you listening⁉️ Please fix your app.

21. ★★★★★negative experience without a specific reason· unspecific

    Can’t Create Account. You go through all the steps to create an account including the app sending you a verification code to your phone. Then you enter the code and the app “thinks” for forever filling up the little Arbys hat. It never goes past that step. I have tried on different days and in different locations. Never finishes the account creation process. So, the app is literally worthless.

22. ★★★★★negative experience without a specific reason· unspecific

    FIX Valid Mobile Number. Fix your goofy app that keeps asking me to secure my account with a valid mobile number that accepts sms messages AND KEEPS NOT ACCEPTING MY VALID VERIZON iPHONE NUMBER 919-437-XXXX I’VE HAD FOR OVER 10 YEARS!!

23. ★★★★★negative experience without a specific reason· unspecific

    No longer taking Apple Pay. Useless to me with new version

24. ★★★★★crashes, freezes and errors

    Glitch in app. It keeps telling me the phone number I've entered for text updates is invalid. I am putting in my cell number which is valid

25. ★★★★★negative experience without a specific reason· unspecific

    This your best?. You’re a multibillion dollar company listed on every major exchange on the globe. Act like it.

26. ★★★★★negative experience without a specific reason· unspecific

    Useless. Absolute junk. Can’t even create an account. “Please enter a valid 10 digit number”… I did, yet the button remains grayed out. Total garbage.

27. ★★★★★negative experience without a specific reason· unspecific

    Pass. Need cookies on. Nah, I am good.

28. ★★★★★crashes, freezes and errors

    App’s been updated, but still broken. I have had my email server LONGER than you have had an app. I get the error, “incorrect email format”… still haven’t figured out who to contact for support.

29. ★★★★★subscription and paid restrictions

    Price gaging. The app used to be good but lately I've been getting charged extra if ordering through the app. I have an iPhone 11 and in multiple isntances, I would place an order and then go to pay and a screen would pop up saying "your total has been updated with current restaurant prices". So I canceled and went to the physical restaurant and paid almost $10 less, my ORIGINAL charge. Wanted to charge me $29 for two meals. Like yes I have an iPhone but it's freaking 7 years old and I got it used for cheap. I don't automatically have $10 more than the next person just because I have a freaking iPhone.

30. ★★★★★negative experience without a specific reason· unspecific

    Arby’s not good anymore.. I placed my order online at about 5:20 pm. Selected for a 6:00 to 6:10 drive through pick up. Arrived at 6:00 sharp. Lady at the window was polite but the order wasn’t ready. 10 minutes later I receive my order. Asked for brown sugar bbq sauce on my brisket sandwiches. No sauce on the sandwiches or on the side. Meat on the sandwiches wasn’t Arby’s normal very delicious taste. We don’t eat out very often but when we do it will not be Arby’s. I suggest you tell your manager to do their job!