Seamless: Local Food Delivery

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1. ★★★★★negative experience without a specific reason· unspecific

   Terrible Terrible Terrible. I have used Seamless for many years and the service has gone way down. My last 3 orders were all late and food was cold . When you reach out to help they end the chat. The drivers do not speak English and do not respond to texts or call.s. Do not use! ;(

2. ★★★★★negative experience without a specific reason· unspecific

   Change the GPS System Please!!!. Seamless/Grubhub should switch to the GPS mapping system that DoorDash uses. I never have a problem with DoorDash deliveries.

3. ★★★★★negative experience without a specific reason· unspecific

   Fees are absurd and are making ordering a thing of the past. We’ll walk to pick up our takeout.

4. ★★★★★subscription and paid restrictions

   Seamless robs you both ways!. They charge BOTH you AND restaurants fees. Thugs that rob you blind in daylight. No wonder things are expensive.

5. ★★★★★subscription and paid restrictions

   Extremely disappointed with my experience using Seamless.. My order was significantly delayed, and by the time it finally arrived, the food was cold and clearly no longer fresh. After reaching out to customer support, I expected a reasonable resolution given the circumstances. Instead, I was told that a full refund could not be provided due to company policy. What made the situation even more frustrating was that the support representative ended the chat before properly addressing my concerns. As a customer, I felt dismissed and left without a fair solution. Delays can happen, but delivering cold food and then refusing to fully resolve the issue is unacceptable. Based on this experience, I have lost confidence in the service and will think twice before ordering through Seamless again.

6. ★★★★★negative experience without a specific reason· unspecific

   Outrageous fees. Not only expensive, they default their %age for your tip based on tax and fees.

7. ★★★★★price at the door doubles

   Dishonest pricing, bogus service fees. Not only do they inflate prices from the restaurant without telling you, they add service fees in place of delivery frees so they can make you pay for free deliver and still charge you for it.

8. ★★★★★negative experience without a specific reason· unspecific

   Can someone recommend something better?. Hidden fees, the total and time on the app are way less than what you actually pay and have to wait. If there’s a problem with your food and you submit a ticket, they don’t get back to you.

9. ★★★★★negative experience without a specific reason· unspecific

   Delivery fees. Seamless does not use cars in Manhattan we should not have to pay the extra fee for bike delivery.

10. ★★★★★negative experience without a specific reason· unspecific

    Too may service charges. The service charges are too much, this app isn’t worth it. I only used it because of an emergency.

11. ★★★★★negative experience without a specific reason· unspecific

    Very disappointed. Every time I order food lately something is always missing from my meals and support is no help

12. ★★★★★order marked delivered - no food at the door: refunds routinely denied

    Terrible delivery drivers. Drivers are rude I just had an $70 order cancelled because the driver was being rude with the restaurant. Drivers also call you to come get your food when you tip but bring food to your door with no issue when you don’t tip. Tips shouldn’t be applied until after delivery and drivers should be penalized for such rude behavior

13. ★★★★★negative experience without a specific reason· unspecific

    Driver stole my drink. She claimed it wasn’t on the receipt. Seamless defended her.

14. ★★★★★subscription and paid restrictions

    Food Poisoning. I got nasty food poisoning from an order on this app, asked for a refund, told me it was after 48 hours so they couldn’t refund me and wouldn’t budge. It had been 62 hours and I was finally feeling well enough to use my phone. Asked how I was supposed to get a refund within 48 hours if I was too sick to use my phone, they refused to answer that question and kept saying they couldn’t refund me. Nasty, rude stuff. It was just $40 and most would’ve come from the restaurant anyway. Horrible customer service. I got so sick I missed my Memorial Day weekend trip, lost money, they could not care less. Deleted membership and app. Truly disappointed and frustrated in seamless/grubhub.

15. ★★★★★negative experience without a specific reason· unspecific

    Please fix the app. Cannot add payments.. Issue ongoing for months. And customer service cannot help. Today Santosh from seamless instead of helpin deleted event he cards I had saved in the app. So now I don’t have anything need to find a computer and manually add each card back. It’s become the worst app.

16. ★★★★★negative experience without a specific reason· unspecific

    Inefficient. I don’t usually leave reviews but I don’t see why anyone would use this app over any of the others. The app shows you where it’s locating you, but for some reason it will search in places you have recently ordered instead of where you are. I accidentally ordered for pickup at a Brooklyn location of a chain, realized immediately, but there was nothing I could do to change it. You can’t change the location, and I tried to cancel it within seconds of the order but it doesn’t allow you to cancel. I tried to call the vendor directly, just so they didn’t make the food and waste it, but they didn’t pick up. Seamless needs to make an option to change the location within like 30 seconds of your order, they can’t possibly have made the food in that time.

17. ★★★★★negative experience without a specific reason· unspecific

    Fees. The markup is ridiculous, especially the service fee

18. ★★★★★negative experience without a specific reason· unspecific

    won’t let you cancel even when food is 2-hours delayed. -

19. ★★★★★negative experience without a specific reason· unspecific

    Useless. Huge bait and switch on delivery and pickup times; fake times designed to make you order. No recourse at all when it immediately after ordering adds 30-60 mins. Ridiculous.

20. ★★★★★negative experience without a specific reason· unspecific

    They have the WORST customer service. They’re straight up rude and won’t fix your issues

21. ★★★★★promised 20 minutes - you wait two hours

    No drivers. Will proceed to take your money and let you wait two hours before issuing a credit, still no delivery drivers…

22. ★★★★★negative experience without a specific reason· unspecific

    Way too may fees - rip off. Way too many fees - rip off!

23. ★★★★★negative experience without a specific reason· unspecific

    Nope. nope

24. ★★★★★negative experience without a specific reason· unspecific

    Terrible delivery service, extremely delayed. I live in NYC. I ordered one dish at 5:30 on a Friday and the order was not delivered to my apartment until after 8pm.

25. ★★★★★subscription and paid restrictions

    Technology companies. I don’t actually order that much from Seamless or others, therefore I can give you a longer term view of my experience and it’s not good. Cook at home. $101.30 for a couple of Thai dishes and the order has been delayed for over an hour. I tip well and even so… but the cost is insane. You can buy groceries for a week for $100… the food and service is $50 at best and you’re paying $50 to the app!! Think about this. There is no pandemic guys!! Leave the house!!

26. ★★★★★negative experience without a specific reason· unspecific

    Bad service. They take ur money and give u bad food like idk like my stomach was hurting badly after the food I received

27. ★★★★★negative experience without a specific reason· unspecific

    Poor service. Menu items prices are higher than what’s advertised in the local store. Multiple fees added which makes a sample one meal order rising above $30 . Highway robbery

28. ★★★★★subscription and paid restrictions

    The system was lagging and glitchy. I almost felt not confident replacing the order.. I was making the order and finalizing payment when I noticed the system was glitchy and lagging. I wasn't confident it was gonna go through or if I'd get charged incorrectly.

29. ★★★★★negative experience without a specific reason· unspecific

    Muy caro. Los costos de servicio son demasiado caros , será la última vez que pido comida a domicilio en este sitio

30. ★★★★★privacy and excessive permissions

    Scam. This downloaded spyware onto my phone