Wingstop

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1. ★★★★★negative experience without a specific reason· unspecific

   I am broke. I only did it to get free meals but you had to buy smth way over my budget🫩😔😭✌️

2. ★★★★★subscription and paid restrictions

   I Can’t’ Pay At All - Wingstop Please Help. No matter what I do, my transactions won’t go through. All of my payment methods decline and say “Error occurred during payment transactions”. I even tried using apple cash and you would think it would work since it’s an option provided but no that didn’t work either. This is very unfortunately because I would like to use the wingstop app to gain points and access to offers but I can’t because my order won’t even go through. Wingstop support if there is anything i’m doing wrong on my end PLEASE let me know because I would like to use the app, but right now it’s currently useless to me.

3. ★★★★★negative experience without a specific reason· unspecific

   Terrible app. Worst app ever.

4. ★★★★★negative experience without a specific reason· unspecific

   app wont work. i haven't been able to place an order using the app in weeks. its useless now. website doesnt work either.

5. ★★★★★negative experience without a specific reason· unspecific

   Bad service. They make me wait 1:45 hrs and they lost my order

6. ★★★★★negative experience without a specific reason· unspecific

   Credit Card ads. The fact that this app tries to get you to auto click on Credit Card offers and other items after you check out using suggestive methods like the green auto highlight is some of the most disgusting and scammy practice I have ever seen. There is also numerous offers you have decline to see the full page for your order status.

7. ★★★★★can't cancel: you pay in full for an order that never happens

   App Update. App switched my location upon submitting order to a location 20 mins farther away, has never happened before as I never change my location on the app.

8. ★★★★★subscription and paid restrictions

   App. The app never wants to take any sort of payment. I tried with different cards. It is not the first time it happens.

9. ★★★★★negative experience without a specific reason· unspecific

   Too many alerts. Just ordered and ate, but still getting blown up with alerts to order.

10. ★★★★★negative experience without a specific reason· unspecific

    App. App never works to order, tried with Apple Pay and my debit card and still get error messages each time.

11. ★★★★★negative experience without a specific reason· unspecific

    Won’t let you order. Hit checkout and you’re stuck on a loading screen forever

12. ★★★★★negative experience without a specific reason· unspecific

    No receipt. They took my money, and didn’t give anything.

13. ★★★★★negative experience without a specific reason· unspecific

    Never works. For the past year, I have been trying to just place an order and it simply won’t work. Whether I’m using Apple Pay when I put my card info in. Nothing!

14. ★★★★★subscription and paid restrictions

    Payment. ever since the app has updated, it won’t accept any payment types. delete the card, the app, and reinstall and nothing. i order on the app because they never answer the phone. fix the app please.

15. ★★★★★negative experience without a specific reason· unspecific

    Stop with the ads. I came here to order food and after I purchased my food you wanna slam me with offer after offer makes me not want to use this app anymore. No I don’t want credit cards or dog food.

16. ★★★★★data, history or progress disappears

    Error during checkout. Anybody else have an issue when it’s time to pay? It never lets me add a card or use Apple Pay. This has been going on for MONTHS. i have signed out, deleted the app, updated the app & nothing seems to work. Please fix.

17. ★★★★★a needed feature is missing

    how to claim points. there is no option to claim points.

18. ★★★★★negative experience without a specific reason· unspecific

    Horrible. App is the worst now. Scrolling doesn’t work, navigation is bad. Buttons don’t do anything. Just simply recording previous doesn’t work. Stop having AI write your code.

19. ★★★★★negative experience without a specific reason· unspecific

    Fake swag box promo. In my opinion the swag box promo was fake to get customers data!! Website was showing error at 7 am.

20. ★★★★★subscription and paid restrictions

    app won’t work. for over a month i haven’t been able to place a mobile order because no matter what payment i use it says it can’t be processed . it’s annoying because i want my food to be ready when i get there

21. ★★★★★negative experience without a specific reason· unspecific

    Made it hard to reorder. Idiots. Do you not like money?

22. ★★★★★crashes, freezes and errors

    The app does not work at all. The app is so bad when you first download it, it automatically has an error message. If you guys cant even get it to work why even promote it? I mean come on! That shouldn’t be even promoted anywhere!

23. ★★★★★can't cancel: you pay in full for an order that never happens

    Payment issues. I haven’t been able to use Apple Pay or any other payment method for about a year because a store messed up and said I didn’t pay. I contacted support multiple times and they said they would fix it but it has never happened.

24. ★★★★★data, history or progress disappears

    Login Never Works. Decided to delete the app and just eat somewhere else since this app always creates friction to users.

25. ★★★★★promised 20 minutes - you wait two hours

    Worst Experience Ever. WingStop outsources their delivery drivers when you request delivery through their app. This led to me waiting out in a literal sh!+ storm waiting for the DoorDash driver to arrive as scheduled and “tracked” on the app only to receive a text from DD driver saying “really sorry man I double booked and dropped your food off at the wrong house but you can cancel or reorder” as though he didn’t know they closed in like 20 minutes so receiving a meal tonight after a long day of rest and recovery was going to be virtually impossible. I told him he needed to fix it. He said “nothing i can do” “take it up with Door Dash”. I didn’t order through Door Dash. WingStop’s answer was a remake but they couldn’t arrange a driver for next day???!!! So I Uber there the next days since even Sr Mgr says they can’t coordinate driver for next day?! Absolute garbage the way this incident was handled. There should be an investigation launched into this for theft, negligence, incompetence, and failure to adequately follow through with even a remote ounce of empathy to ensure this type of irresponsible conduct receives the type of attention that holds all parties accountable for their role in this clown show.

26. ★★★★★subscription and paid restrictions

    Sucks. I haven’t been able to make a payment for 2 months on the app or website what’s going on

27. ★★★★★negative experience without a specific reason· unspecific

    No rewards. I like this place and spend a lot of money with the company but the fact the rewards don’t work or we don’t have any is crazy. The economy is hard and for us to be spending money with places I think it should be an loyalty rewards program available for us

28. ★★★★★crashes, freezes and errors

    Broken App. Forced to do app update and now it’s broken

29. ★★★★★promised 20 minutes - you wait two hours

    app bug. Ordered carry out to nearest wingstop location and arrived to my order not being ready despite my app telling me it was ready. Checked my app and it was actually a different location so I drove 20 minutes to the other location only to realize the app had ordered to the right original location but had given me driving directions to a different one so I ended up having to drive the 20 minutes back. Needs to get fixed wasted my time.

30. ★★★★★subscription and paid restrictions

    Uses DOORDASH for delivery. Just ordered an hour ago, driver parked at a residential home and never delivered. When managing my order to cancel, I was given the option to call the store I ordered from the DOORDASH website, but then was told that WINGSTOP cant refund me but i have to issue a refund with DOORDASH. Like why even offer delivery if youre going to make it a hassle to report an issue i have.