Slice - Order Local Pizza

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1. ★★★★★privacy and excessive permissions

   Never again. Once I learned that prices were being modified based on my “personal data”, I decided to never use this app again. Good app, some deals but but your bad policies have lost you a customer. Thank you

2. ★★★★★a needed feature is missing

   Only shows me last place ordered from - no option to change restaurants. Only shows me last place ordered from - no option to change restaurants. I cannot select another pizza joint. This is nuts.

3. ★★★★★negative experience without a specific reason· unspecific

   App fine but sold my info. App worked, got my pizza order entered. Now have 18+ phone calls and 11+ texts from spammers in past 48 hours. AWFUL.

4. ★★★★★negative experience without a specific reason· unspecific

   Disappointed. I been using app for over 2 years. I do NOT get free pizza as they advertise. Plus it never shows the update on when delivery is out on the way. I never know when our four is coming.

5. ★★★★★subscription and paid restrictions

   Don’t do it!. If you want to support a small business deal directly with the small business. When deliveries aren’t received, Slice only says sorry. You have to call the restaurant yourself anyway. All this app does is markup the cost of your order, delivering one loyalty point whether your order was 25 or 80 dollars. Useless!

6. ★★★★★negative experience without a specific reason· unspecific

   No real customer support. They allow places to sell items not as described with no consequences. If I order x pizza I should not receive y pizza and be told they are basically the same thing. That is not okay.

7. ★★★★★negative experience without a specific reason· unspecific

   Slice Does Not Serve Customers. A local pizza place was bought and changed from GrubHub to Slice. I ordered through Slice twice and the food was not good after years of being great, but Slice does not let me share my feedback. I do not trust Slice and will not do business with them again.

8. ★★★★★negative experience without a specific reason· unspecific

   Fix it please. This app used to be great, but then I tried using it the other day and they completely changed how to navigate it. I can’t figure out how to freaking change what pizza place I’m ordering from

9. ★★★★★subscription and paid restrictions

   took my money. canceled then have to wait5 days for a refund w weekend. bs. arlo L is a terrible employee and your a horrible company with a terrible refund policy

10. ★★★★★subscription and paid restrictions

    Issues just call instead. I was hesitant to call, so I decided to use this app. I placed an order for two pizza wings and a salad, specifying the toppings I wanted. I also requested extra toppings, but the app mistakenly added “Supreme” instead of my chosen toppings. It allowed me to select up to 11 toppings, but I did not specify any of my allergies or dietary restrictions. When the pizza arrived, it was two Supreme pizzas, none of which matched my order or preferences. The pizza shop informed me that the app had sent them the wrong order. I attempted to resolve the issue with the customer service, but they were pushing for the pizza shop to rectify the mistake made by the app. The meal cost $140, plus a $25 tip, for what I had paid for. The app continued to contact the pizza shop, attempting to get a refund or assistance, but the pizza shop did not make any mistakes; the app did. The app receives a fee but does not take any responsibility for the error. In the end, I wasted $165 on a pizza that was not what I ordered. I strongly advise against using this app, as it still needs significant improvement.

11. ★★★★★negative experience without a specific reason· unspecific

    Uhh, worst design ever. This app has a weird psych design warfare thing going on. It’s a great app (and i love the underlying premise), but it’s way to limiting. Half the tims I go to Grubhub + Yelp for a way better experience

12. ★★★★★support does not respond or resolve the issue

    Beware. I placed an order for delivery and got a text to track my pick up order. Spoke with customer service which is likely a bot, and was basically told to cope & pick up my order. Ordinarily I wouldn’t write a review about this type of thing, but I am caregiving for my 90yo father and was completely inconvenienced by having to leave him to pick up the food.

13. ★★★★★courier took two or three orders

    Support was useless. Contacted support over food arriving cold. Nothing was done

14. ★★★★★order marked delivered - no food at the door: refunds routinely denied

    Scam site. I ordered from the app 6/14/26. FOR PICKUP, I show up to get my order and the person at the front counter tells me some guy already picked up your order using YOUR name. I was so confused and baffled as I had clearly placed a pickup order. When I tried to check, there was no information provided about who picked it up, when it would be delivered, nothing. Why? Because if I tried to place a delivery order on the app it would prompt me that “they do not deliver to my address “ …well no order ever arrived to my house and someone took my order and scammed the restaurant too. When I contacted customer service, they were unhelpful and just said they would investigate the matter…. I am really grateful to the establishment though. They were very kind and understanding about the situation. They have no fault in this. But this app DO NOT USE IT.

15. ★★★★★negative experience without a specific reason· unspecific

    Free Pi LIE ! :(. App says I’ve earned a free large cheese pizza, then still charges you for the cheese pizza and there is no way to redeem it 😡

16. ★★★★★subscription and paid restrictions

    Poor business practice. I ordered a Pizza through the app and it ended up being prepared at a location very far from where I live. I didn’t realize the same named restaurant by me had shut down. When I called to see if they can reimburse or simply use the money I had placed 10 minutes prior to order at another local restaurant, they said they couldn’t do that and they could only offer me a partial refund at 50%. It was a plain cheese pizza. Something that this particular restaurant could have served and not lost money on any given night. Mind you it was Friday so lots of plain slice lovers to gobble. I could understand if it was a custom order. Kudos to the restaurant, however, for being willing to meet me halfway, but I unfortunately needed to grab it before running out to see a client so I can leave food behind for my kids. So it wasn’t the restaurant fault but it was Slice’s fault I’m no longer going to be a customer of Slice as I was simply asking to see if we can place my order to someplace local. Nine dollars lost later I’m now at another another establishment and late for work. Thank you to the restaurant. Really upset that Slice couldn’t do better.

17. ★★★★★negative experience without a specific reason· unspecific

    Beware - no rewards!!!. So this app gives u a pie every 10 pies that you buy. I click the rewards and nothing happens! I will certainly switch up to something else.

18. ★★★★★negative experience without a specific reason· unspecific

    Extra fee. There’s a 1.99 fee even when ordering pick up and for what?

19. ★★★★★negative experience without a specific reason· unspecific

    Ripoff. I wanted delivery and somehow got pickup. IMMEDIATELY LET THEM KNOW- They did nothing and think their user is an idiot. They claim the logs and all this computer science like it means anything that they have a shoddy ux that isnt informative in the checkout process. Ignore contacts to customer service. All this data being used against the customer but conveniently leaves out the chat with customer service and time stamp. No matter what they have the most infallible app in the industry, theyre so perfect… according to tgem but look at bbb reviews, they blame the user and refuse refunds.

20. ★★★★★negative experience without a specific reason· unspecific

    Terrible service provider. Charged for me to pick up my order. Stop ripping the Custer off for absolutely nothing.

21. ★★★★★negative experience without a specific reason· unspecific

    Demand indicators. The app needs and should show demand indicators based on orders they are aware of. Im tired of ordering not knowing if a spot i in high demand thus getting cold pie way past estimated delivery

22. ★★★★★promised 20 minutes - you wait two hours

    Terrible business. I ordered from best pizza and Indian food on Friday night. One of the employees from the restaurant brought menus to the hotel himself and handed it directly to me. I ordered my food by scanning the QR code from the menu which is operated through slice. I placed my order at around 12am and they gave me an estimated delivery time of 1:19am. By 1:20 we still had not received our order mind you the store closes at 1:30am so my best friend called the store and they told her it was still in route. I stayed up until about 3am and we never received our order. The next morning we called them at 3pm and we spoke to a woman the woman told us we had to call back at 6pm to speak to a manager. When we called back we couldn’t get an answer. We called again on Sunday still didn’t get an answer. We called again today and they told us that Slice would have to handle it. I called Slice and they seemed like they were going to help but they stated they had to confirm with the restaurant but the restaurant told them to refuse the refund. So I called the restaurant back and spoke with the manager and the manager kept stating that the food was delivered and I kept telling him it was not he finally said to call Slice back and have them call him and he will fix it. So I called Slice back and they still stated that when they called the restaurant they refused the refund. The restaurant is blaming Slice and Slice is blaming the restaurant. TERRIBLE CUSTOMER SERVICE.

23. ★★★★★subscription and paid restrictions

    No value add. Pay service fee for aggravation of having to track my own order after paying since pizza shop had no record of the order for nearly 30 minutes.

24. ★★★★★negative experience without a specific reason· unspecific

    Horrible. I’ve had nothing but trouble from this app. I order and it takes an hour longer. Sometimes they take my money and then the order is just cancelled without warning an hour later.

25. ★★★★★negative experience without a specific reason· unspecific

    Worthless. I was upcharged on my order and still had to go get my food myself because it was never picked up! Do not bother with this app

26. ★★★★★subscription and paid restrictions

    Used to be good. We’ve used the Slice app for years now and whenever we had issues, like the food taking forever to arrive or being cold when it finally did arrive, I just used the chat feature on the app and it was resolved by Slice very easily and to my satisfaction! We got refunds when the food was stone cold without issue. Well Slice recently changed, now there is no chat feature. You have the option to text or call and I’ve texted twice now in the last few weeks and haven’t received a single reply. Tonight we called because our food took an hour and a half to arrive and it was cold and gross, and instead of Slice handling it for us and getting us a refund, they made us call the restaurant ourselves to get it resolved. What’s the point of the app if they aren't going to provide any service? Why would I pay for their fees when I can just order directly from the restaurant myself? We won’t be using the Slice app anymore.

27. ★★★★★slow performance and long loading times

    Too slow. I ordered a pizza and I’m still waiting after over an hour and a half…ridiculous

28. ★★★★★negative experience without a specific reason· unspecific

    Free pizza button doesn’t work on app. Free The free Pizza button does not work on the app. In addition, there’s other little works that doesn’t allow you to order Pizza in her points.

29. ★★★★★support does not respond or resolve the issue

    Horrible Customer Service. Don’t order from here customer service is rude and unhelpful. They don’t attempt to rectify issues and quickly disconnect.

30. ★★★★★negative experience without a specific reason· unspecific

    Still waiting. Ordered a pizza at 5:15 order said something like 45-50 minutes. An hour went by and app was showing 6:35 delivery. Chatted with slice and the person lied three times about the order and her contacting the store which they refuted (and told me they are also having lots of issues with slice) it's too damn expensive for service that lies and takes over an hour and 15 minutes at 5 pm on a Tuesday (literally the slowest day of the week) the service is too expensive to have issues and when I called the company - they also said they were having lots of issues with slice. Anyways, skip slice and order direct and give a bigger tip.