CAVA | Order Online

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1. ★★★★★negative experience without a specific reason· unspecific

   Took away prebuilt falafel pita. I get cava because they make ordering vegan food easy. By taking away the falafel pita, they make it harder. It probably costs nothing to keep it as the last option on the app’s digital menu. Why take it away other than to discourage people from ordering a kinder and more sustainable option?

2. ★★★★★negative experience without a specific reason· unspecific

   1 star to offset the others. Points expire so fast there’s no point to scanning. Also repeatedly logs you out of the app making it frustrating to use at checkout.

3. ★★★★★negative experience without a specific reason· unspecific

   Primitive site. Won’t easy repeat a order and make modifications to one of them so old fashioned

4. ★★★★★negative experience without a specific reason· unspecific

   Technical Issues?!. The Cava app seems to having serious issues when trying order... please perform the necessary troubleshooting and fix your software. I'll return, if and when you do.

5. ★★★★★negative experience without a specific reason· unspecific

   Expensive. 20$ pitas

6. ★★★★★negative experience without a specific reason· unspecific

   Most poorly designed app. Takes soooo long to order multiple items. Soo many useless clicks. Why can’t I simply repeat a previous order. ??? And I can’t submit the review cause I have to chose a nickname?? Someone should be fired over this horrible app

7. ★★★★★negative experience without a specific reason· unspecific

   Embarrassingly bad UI. By far the worst mobile ordering app I’ve ever used. Please explain to me why I need to navigate through a minimum of 5 screens to an entirely different section of the app to order the same bowl I literally order all the time? The system for missing ingredients is also comically bad. I spend 5 minutes building a salad bowl only for the app to tell me it’s out of “salad bowl” and that I need to remove the missing ingredients, only for my greens and grains bowl that has the same ingredients PLUS rice to go through? Make it make sense.

8. ★★★★★negative experience without a specific reason· unspecific

   Terrible. You can’t order kids meal. Once you pick something from build your own bowel you can’t unselect. Absolutely disgraceful

9. ★★★★★slow performance and long loading times

   Slow response, unintuitive UI. As title says

10. ★★★★★negative experience without a specific reason· unspecific

    Terrible and unintuitive. This app sucks and has a steep learning curve. You can’t just add what you want to bowls, it will cut your portions in half without telling you

11. ★★★★★negative experience without a specific reason· unspecific

    Happy Monday. Laggy. Out of food, didn’t find out until checkout. Fix. Will be better

12. ★★★★★negative experience without a specific reason· unspecific

    A confusing Mess. Companies like Chick-fil-A and chipotle have mobile apps that are phenomenal. This one’s a confusing mess. Try to add sides or a soft drink. It’s impossible.

13. ★★★★★subscription and paid restrictions

    YOU STEAL MY MONEY!. I ordered triple chicken, I paid but I couldn’t eat and you can make a complain there is no option sucks doordash guy was suck too. My food is cold.

14. ★★★★★slow performance and long loading times

    Slow night. 23 minutes delayed with order

15. ★★★★★negative experience without a specific reason· unspecific

    convoluted and clunky. really hard to navigate, not at all intuitive. “would you like to exit meal builder to view your cart” buddy i guess! im ordering one handed trying to get my lunch while halfassing my job

16. ★★★★★negative experience without a specific reason· unspecific

    They leaked my data and card info. Title says it all. Got my credit card compromised and 2 of almost the exact same 75 dollar order were fulfilled and delivered to a house and person across the country who I didn’t know. All went through the app. You think the people at the restaurant would be wise enough to realize someone probably wouldn’t put in 2 orders for 8 brownies and 8 drinks and 2 of almost the exact same bowl. Back to BACK. 1 star for the hassle and pain it caused me. Good food tho!

17. ★★★★★negative experience without a specific reason· unspecific

    Terrible UI. Hard to tell what is a button.

18. ★★★★★negative experience without a specific reason· unspecific

    Stupid app. This app made me miss my appointment

19. ★★★★★negative experience without a specific reason· unspecific

    Wasn’t given any of my sauce. Wasn’t given any of my sauce when I did mobile pickup order

20. ★★★★★a needed feature is missing

    App is Terrible. This app needs a lot of help. Quite often it doesn’t work at all. But then the user interface is not good. You start off with the splash screen that offers you the ability to add a previous order item which once you figure out that the clock icon means a previous order you’re good, but it’s not obvious that the clock means a previous order. However, if you get to the splash screen and instead hit the start new order button, the clock with your previous orders disappears, and you no longer have the ability to select previous orders. Let’s say you’re ordering for two people and one person wants a previous order and the other person doesn’t if you choose a previous order and it’s added to your bag you can’t now just start another menu item. You have to go to the bag first and then add another order to the bag. Why? Makes no sense.

21. ★★★★★negative experience without a specific reason· unspecific

    Worst UX ever. Do something more traditional. This ordering flow sucks.

22. ★★★★★a needed feature is missing

    I need a gift card. There’s no option to purchase a gift card on the app

23. ★★★★★negative experience without a specific reason· unspecific

    Clunky and unintuitive. This app is terrible. As stated in the title, it’s clunky, unintuitive, and overly complicated. Compare it to another app like Taco Bell‘s, theirs is so much easier to use.

24. ★★★★★slow performance and long loading times

    looks good, functions poorly. slow and laggy any time u change something in the cart.

25. ★★★★★negative experience without a specific reason· unspecific

    What a terrible idea to not have staff to place an order with! Will not return. App crashed twice.

26. ★★★★★negative experience without a specific reason· unspecific

    making a bowl. i am order a vegetable bowl i am selecte all item vegetable but. in my bowl i see chicken piece so after i am throw in trash all bowl is not good

27. ★★★★★slow performance and long loading times

    Pathetic experience with pickup. They were slow in preparing and they were not telling when it will be ready

28. ★★★★★negative experience without a specific reason· unspecific

    Cava Skimps on Portions. The app is super glitchy and doesn’t allow you to go back easily. I selected 1 grain and then wanted to switch and it didn’t let me. I also couldn’t figure out how to make the dressing be on the side

29. ★★★★★half the order missing - and they hand you a five-dollar credit

    Missing several items. Just picked up a to go order and each item in the order was missing something from the order. Very disappointed.

30. ★★★★★slow performance and long loading times

    Super Slow User Experience. Navigating the app feels sluggish, at one point it froze on me and cleared my order of multiple bowls