TrueFire Guitar Lessons

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1. ★★★★★app crashes and freezes

   Freezes up constantly. Just signed up. Paid for a full year. Love the lessons but they keep freezing up on me…..if this continues I will be asking for a refund…..and I have tried 3 different Wi-Fi connections to get it to work…still freezes up

2. ★★★★★login and account access failures

   Could you make this any harder?. After two hours of trying, I can login on my phone but not my iPad. I am so sick of this stupid program.

3. ★★★★★login and account access failures

   Log in experience nightmare. Terrible

4. ★★★★★login and account access failures

   Logging In. My name and password, which are carefully typed in, spit out back to meas a failure to log in. A very inconvenient app to operate.

5. ★★★★★all-access bait: hidden paywalls inside subscription

   Brutal app. Can’t access the content I paid for.. App rarely works. Usually crashes immediately or within minutes. The main purpose of the app seems to be to sell me more content, despite that I paid for “all access,” and the content I paid for is inaccessible.

6. ★★★★★login and account access failures

   Can’t access. I “did myself a favor” last year and purchased a year long subscription of true fire. My intent was to improve my playing and it seemed like I’d have several options from the various courses. The downfall I encountered was, I was using the Roku tv version. A few months back, they discontinued that app. When I inquired about it, I was told to go buy a tablet or phone that offers the app, and then use the “share screen” to my tv. So, I’ve purchased an iPad and tried to use the app. Yes it will offer the lessons on this device, however it will not speak to the tv. I have emailed support, but from my prior experience, doubt I’ll get any useful help.. probably “buy another device” and try that. Perhaps this is more an issue with true fire rather than the app. As far as I know, the app does seem to play their format (I have not gone through the entire library). But, it’s not as useful to me.. I began with the larger tv format and was beginning to use the platform before they discontinued it. Moreover, I did request a refund because they basically made my subscription non accessible to me.. and that’s when they required me to get another device. I’ll not renew the subscription.. if it works for you “that’s great”.

7. ★★★★★app crashes and freezes

   Doesn’t start. App locks up immediately after creating an account and doesn’t restart. Can’t delete my account. Complete waste of time.

8. ★★★★★clunky navigation and UI

   Kevin. One of the most unintuitive apps to navigate and utilize that I’ve ever encountered.

9. ★★★★★login and account access failures

   Can’t access. Ordered the full access and I can’t access anything! Apparently you can’t order on a weekend! Not off to a good start!

10. ★★★★★app crashes and freezes

    hate app. i never use the app

11. ★★★★★app crashes and freezes

    Good concept but video playback is non functional. I cannot play a video and open full screen without the screen turning black or the buttons not working, let alone try opening another app and coming back to TrueFire to resume a video

12. ★★★★★all-access bait: hidden paywalls inside subscription

    Fees, fees and more fees. Everything you want to do on this app costs you money on top of the “privilege” of paying for the base service. Of all the apps and services that are available this is the least truthful about the full cost of ownership and use. If I wanted to pay that much for all the services I’d go directly to a local instructor. I feel extremely mislead and it’s so hard to identify what’s included in the subscription outright. It seems like everything I select has another purchase button. I won’t be giving Truefire another dollar. There are too many competing platforms that don’t nickel and dime me for use. I just wish I didn’t prepay for a year. #robbed.

13. ★★★★★app crashes and freezes

    App is extremely buggy and has been for years. This app works great for the first video you play. After that, the best performance track either won’t play or it will play the first video again. This has been happening for years through numerous upgrades and is happening on the most recent version as well. I fully deleted the app and reinstalled the latest version and things seemed good for 2-3 videos and then it was back to its old tricks again. Also, your “all access” pass doesn’t give you access to In the Jams, so hopefully you don’t waste your money like I did in an annual pass just to get screwed.

14. ★★★★★login and account access failures

    Not working for me. Finding it hard to Use app. Have paid for courses and now getting access is v difficult

15. ★★★★★app crashes and freezes

    Pretty weak. Content is okay but the UI is not from this decade. Totally broken on mobile. Also, the tabs are pretty lazy.

16. ★★★★★login and account access failures

    App is trash. If your login fails the app hangs until you reboot your device. Pathetic.

17. ★★★★★other

    Notifications. I have close 1900 notifications and not easy to delete. I would say it’s a little excessive and you should make it easy to delete

18. ★★★★★app crashes and freezes

    App doesn’t work. I open the app and it automatically closes, locking me out of all my purchased courses.

19. ★★★★★app crashes and freezes

    What A Shame. I read the other reviews, but I was hopeful they had fixed some things by now in regards to the UI, my mistake. I’ve been using this app for a couple weeks now. The content is great and I’ve been working through some amazing courses, the app itself though is just terrible. I’m using it through a brand new iPad and it consistently freezes and crashes both in the middle of a class, and even just while browsing the courses or lessons. That’s when it doesn’t get stuck on the loading screen. I can’t in good conscience recommend this app to anyone, especially when many of the instructors have their own websites that you can go through instead to subvert this. It operates like a beta product even though it’s been out for years and many people have tried to bring it to the attention of those who could help. Developers, if you’re reading this, please fix the app. I am open to changing my review once these issues are fixed, and I know that you guys have something great here. You can do this!

20. ★★★★★app crashes and freezes

    App constantly crashes. I’ve been a customer for 10 years and I can’t believe how poorly this app performs. If you try to load an “In the Jam” it will crash if you try and play after downloading EVERY TIME! If deleted and reloaded the app and it doesn’t matter…this is junk

21. ★★★★★login and account access failures

    What are they charging?. Used to be Jam Play and I lost my credit and I haven’t been able to use this since. They offer $99 annual special deals but just try to select it. I give up!

22. ★★★★★login and account access failures

    Cancelation. I want to cancel this, I don’t know how I happen to have it.

23. ★★★★★login and account access failures

    unsubscribe. This is annoying! I would like to unsubscribe from you.

24. ★★★★★app crashes and freezes

    Unusable? Crashes constantly. Upon my first download on the highest end ipad pro, the app crashed on the very first lesson I opened. I reopened the app and tried a different lesson and it opened but then the first video glitched out then crashed. On my third opening the same lesson finally played but then asked me to pay hundreds of dollars to watch more. I’d recommend staying clear of this app. Also, devs, don’t ask me to contact support like you do with all of these other frustrated reviewers. Just use your actual product and fix it when you can’t…

25. ★★★★★all-access bait: hidden paywalls inside subscription

    I was not prepared for the deluge of emails. I tried signing up for the service come and immediately was flooded with emails from them. Hey, we’re having a sale! Save now. Welcome to TrueFire, did we mention that we’re having a sale? Our sale is ending in 10 hours! Etc. I hadn’t even gotten to the first lesson yet. Too many emails trying to sell me more lessons from the 50,000 lessons that they offer - does that mean I’m have to get 50,000 emails this month?

26. ★★★★★all-access bait: hidden paywalls inside subscription

    All access misleading. Not really all access! Paying for a year subscription and then still having to pay to download even at discounts is not worth it. And then no refund. Not even a pro rated one. What a rip off! Customer service pretty much useless.

27. ★★★★★all-access bait: hidden paywalls inside subscription

    I bought the all package. I purchased a year of all access only to be pushed into asking to buy the labs and jam packs. Do t be fooled , this is no deal.

28. ★★★★★app crashes and freezes

    Keeps shutting off. The app doesn’t worked and I wish it did seems awesome when the app stays open. Then I paid for the subscription and now it times out every time after a few minutes. And now you have 30$ for an app that isn’t working. Everything is up to date and I use a great wifi. You just took my money for something that doesn’t mean work. Seems like half the reviews are the same now that I look at them. Should have read them before I bought it. SMH. Can I get a refund?

29. ★★★★★all-access bait: hidden paywalls inside subscription

    ???. Hard to log in. Keep getting offers to buy stuff when I thought I had an s as ll inclusive membership. Not sure where to go to learn how the site and my membership work. Doesn’t seem to be a great deal of support. Maybe it’s me, but, the number of lessons is overwhelming. Not sure about levels.

30. ★★★★★login and account access failures

    Always login fail. Login failed every time