Polycam 3D Scans & Floor Plans

What people write about

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1. ★★★★★subscription and paid restrictions

   Terrible support. After 21 emails back and forth with support, they gave up before I did. They cut my subscription short and the only option went from paying $100 annually to $400 annually. Folks, there are much better and much more affordable options out there. I DO NOT SUGGEST PURCHASING THIS APP

2. ★★★★★trial charges and refunds

   Scam!!!!. The 7 day trial is not real!! They will charge your account $150!!! I will never recommend this app to anyone.

3. ★★★★★an update broke a familiar workflow

   Every Update Breaks this app. With every update, this app gets worse. I use for work and have business account, and the app has more and more glitches that stop me from doing my job. Currently, the app constantly freezes, I have to close or back out of scans, and Syncing has become very difficult. Stop breaking the app

4. ★★★★★negative experience without a specific reason· unspecific

   Problem. fix your guys app im stuck on the “How will you use Polycam?” survey

5. ★★★★★negative experience without a specific reason· unspecific

   Not good. It stops while I scan

6. ★★★★★trial charges and refunds

   Poly Scam. This app initially offered nearly the full program for free as a trial period. Followed by a reasonably priced subscription. However, recently, I’ve discovered that my subscription no longer works, which was fine as I was willing to pay a bit more to continue using the app. Once I purchased that subscription I attempted to open previously, scanned items to pull the measurements from it only to find that I needed to pay more to access those scans with the detailed measurements. This app is an absolute scam and does not provide near the professional quality of the price It’s demanding. This app attempts to be like a professional LIDAR system used by contractors. It falls well short of that goal, but still clings to the high price point.

7. ★★★★★a needed feature is missing

   Account creation mandatory. Why would I need to create an account if I don’t want any cloudsaving or stuff like that. Just let me do the stuff locally and if I need the cloud then say I have to create an account for that feature

8. ★★★★★subscription and paid restrictions

   A great app that could have been. I’ve been a paying member for a couple of years and something has happened in the last 12 months or so that has made polycam useless. Most of my scans are stopped and distorted by the app at a point in which I cannot recover and simply have to start over. The days of the phenomenal app that was well worth their yearly fee are long gone, even capturing a small 1000sf place is too much for the app. Oh, and I’ve tried it on my iPhone and iPad and same issues

9. ★★★★★trial charges and refunds

   7-day free trial scam. I signed up for the 7-day free trial, tested the app and found that it didn't work to my standards so I canceled the same day. I checked my account only to find out they charged me! I filed for a refund and was denied and I appealed the decision and was denied again! This is unacceptable!

10. ★★★★★crashes, freezes and errors

    Buggy, nonstop upsells. I had tried to scan the first floor of the house, and it froze up on literally the last room after 20min or work. Now the app won’t launch at all. Tried iPad, and got half of that floor done. But now realizing it won’t even give you dimensions in “basic $129” plan. Need pro!! What a ripoff

11. ★★★★★trial charges and refunds

    THEFT. If you choose the “Get 7 days free trial” option, Apple will immediately charge you $149.99 and refuse to refund it. I’m now out money I did not agree to pay. Polycam’s customer service said they can’t refund it either. Do not trust this app.

12. ★★★★★search fails to find what is needed

    Does not let me capture. I click record and it just brings me back to the library. Unable to find help either. Disappointing.

13. ★★★★★subscription and paid restrictions

    Easy way to lose $200. I tested this app about a year ago and re-downloaded it today to see if any new features had been added. I was immediately added to the “free trial” without the app asking for approval (or if it was, it was well-hidden - a dark pattern that is even more nefarious). This would have cost me $200 if I didn’t cancel within a week. The only way I noticed is a nondescript, average looking Apple email notifying me in abnormally small font that whispered “you accepted the offer for one free week.” No, I didn’t. I’ve been an iPhone user since day 1 and I’ve never seen such scammy behavior. Be careful and read the fine print and watch your emails.

14. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work. Every time I click capture it goes right back to the create capture screen. App does not work and getting support was unhelpful

15. ★★★★★crashes, freezes and errors

    Completely broken. Doesn't even upload or work

16. ★★★★★subscription and paid restrictions

    Over Priced. All of the good reviews of this app are old. I just paid $150 just to find that simple features like a floor plan and behind a $450 paywall. Total scam!

17. ★★★★★negative experience without a specific reason· unspecific

    Website crashes when I want to cancel🤣 how convenient. Trying to cancel every time I do it won’t finish loading and crashes, canceled my credit card for this trash

18. ★★★★★subscription and paid restrictions

    Waste of money!. As a contractor, I purchased this expecting to use measurements from scans. After paying $149.99 and processing multiple scans, I found out measurement tools are locked behind an additional paywall. That makes the app practically useless for real-world use unless you keep paying more. This should be clearly disclosed upfront. Very disappointing.

19. ★★★★★negative experience without a specific reason· unspecific

    doesn’t work. i’m using the iphone 17 pro and it crashes each time i try to start a scan

20. ★★★★★negative experience without a specific reason· unspecific

    $$$. Apps should be required to post the price prior to download. $30/month?!

21. ★★★★★trial charges and refunds

    Stay Far Away. Predatory Paywall and a Broken App. Basic features you’d expect from any app that makes floor plans, like labeling rooms with names, are locked behind a subscription that can run up to $400/year. That alone is a red flag, but the problems don’t stop there. The iPad app is poorly optimized and doesn’t fit the screen properly. Trying to manage your subscription within the app will crash it outright, forcing you to go online instead…even then the website may freeze on you anyway. Most critically: I cancelled during the free trial and was charged $400 regardless. A company that can’t get billing right (or doesn’t care to) is not one worth trusting with your money. Look elsewhere.

22. ★★★★★negative experience without a specific reason· unspecific

    Sad downfall of a great app. Used to use this all the time for multiple years and bought 2 years of Polycam pro, but it was only $80 or so on student discount. Even without pro you used to be able to scan at least, now you can do nothing without pro and it costs more than 200 a year?? Not worth it and scummy business model slowly taking away features. Good luck staying afloat making these business decisions Polycam you used to be great

23. ★★★★★negative experience without a specific reason· unspecific

    Rip Off Artists. They tricked me into setting up 2 very expensive accounts, neither of which I can cancel or get refunded for. These guys are CROOKS and THIEVES with subpar software.

24. ★★★★★subscription and paid restrictions

    Great if you pay. Free waste of space. This is an amazing piece to add to your arsenal to do scans. I personally don’t recommend this app to anyone because EVERYTHING is behind paywall. If this company made something like monthly fee for cloud storage and tool for free, I can recommend this to students trying to get into this space. At this point in time if you’re trying to use this for personal projects or as a student, look somewhere else.

25. ★★★★★negative experience without a specific reason· unspecific

    “best 3D app ever!”. Used to be free now you have to pay.. find another free app to scan your stuff

26. ★★★★★subscription and paid restrictions

    idk man. paid for the full version and app for the floor plan and the app keeps crashing every time i try to render smh

27. ★★★★★negative experience without a specific reason· unspecific

    Useless - due to constant crashing in all modes. So long as you only want to scan one room, it seems to work fine. If you are attempting to scan an entire level of a house the app crashes. I tried about three or four times and every time it crashed. I then switched over to floor plan mode but again couldn’t even get the app to scan an entire floor. The app is complete garbage. Don’t waste your money.

28. ★★★★★trial charges and refunds

    Requires spending more money for basic functions. I downloaded this trial they auto charged my card. Cancelled immediately and have made several attempts that have been denied for a refund. I have spent over $160 for nothing as to get basic functionality like even exporting to pdf you need to buy an even more expensive business plan

29. ★★★★★negative experience without a specific reason· unspecific

    Polycam. App is very glitchy. Does not work.

30. ★★★★★negative experience without a specific reason· unspecific

    Horrible scanning ability. Failed to scan a simple hallway with the newest iPhone. Couldn’t walk more than 30 feet without it losing continuity.