FreshBooks Invoicing App

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1. ★★★★★app crashes and does not match the web version

   More bugs than an outhouse. Web browser version on desktop is ok, mobile app is super glitchy.

2. ★★★★★app crashes and does not match the web version

   Terribly optimized app. Always crashes, server syncing is spotty and fails at every login. Erases all work unless explicitly saved. I can’t imagine most of these reviews being legitimate with how poorly programmed this app and data infrastructure is

3. ★★★★★pricing, cancellation and client payments

   Two bugs that cost me. FreshBooks acknowledged two bugs in their software. I’m sure there’s more but these two have directly impacted me and I still got charged full price and they refused to refund any of the money I’ve paid. Simply not good business practice.

4. ★★★★★login keeps breaking

   Constantly fails. Ridiculous. EVERY SINGLE TIME I go to sign in it asks for a code, even though EVERY SINGLE TIME I CLICK “REMEMBER THIS DEVICE “ and then half the time I finally get on it tells me I have no invoices and I can’t access my customers! Please, fix this issue!! I’ve put up with it for a long time now and I’m over it!!!

5. ★★★★★pricing, cancellation and client payments

   Canceling. It is virtually impossible to cancel this from the app.

6. ★★★★★mileage tracker works only sometimes

   Mileage Tracking. Where is the manual mileage tracking? I dont want mileage tracking in the background all of the time. I want control of the tools that I use. Who is this app for and who benefits? The customer or Freshbooks?

7. ★★★★★mobile version is stripped of features

   Dashboard??. I swear there used to be a dashboard accessible via the app. Now I can only find it on my desktop. Why?

8. ★★★★★app crashes and does not match the web version

   Extremely laggy, don’t recommend. I’ve been using FreshBooks invoicing for about 2+ years now, first year was great. After it has become a nightmare with the amount of lags. It takes 5 mins to save one invoice after making it. Can’t use search feature most the time.

9. ★★★★★app crashes and does not match the web version

   Sloppy. The app is a mess. Its full of bugs. Basic stuff like missing navigation back buttons which literally force you to kill the app just to go to the previous screen. Then you complain and they fix it only for the same problem to pop back up a few months later. Pretty unimpressive and very sloppy.

10. ★★★★★login keeps breaking

    Worse than QBO. Came here after a decade with Quickbooks. On iPhone16 the app instantly starts giving errors after signup. A constant loop of errors. Once i restarted the app, i can immediately tell there is just about 0 features useful to me on the app version. Went to ask for help, error loop began again…

11. ★★★★★app crashes and does not match the web version

    Too many glitches. Too many glitches, logs us out when it’s most important. Freezes when finalizing invoice ready to send and have to start all over. Extremely frustrating words can’t describe. Has our our tech looking extremely unprofessional when invoicing clients on site

12. ★★★★★login keeps breaking

    Gone down hill. I love this company and have been a customer for more than a decade. Sadly, I can no longer recommend them as they are very nice people try to be helpful over the phone, but nothing seems to change. I continue to have chronic login and user experience issues with their app. It’s become very frustrating to use and there’s never a solve just promises. If I was starting over again now I would not choose this platform.

13. ★★★★★pricing, cancellation and client payments

    AVOID THIS COMPANY ‼️. So I decided to use Fresh Books despite all the negative thing’s I’ve heard. About how business owners had to wait months for their deposits to reach their accounts saying that their companies were high risk or requiring other documentation about the business or the person. Well it happened to me and you can’t talk to anyone unless they call you. I’ve been waiting on my money for a long time and still haven’t resolved the situation as of yet. STAY FAR AWAY FROM THEM‼️

14. ★★★★★app crashes and does not match the web version

    Editing invoices. The page freezes up on the website and on the app. Useless!

15. ★★★★★login keeps breaking

    Wow. As soon as I signed up with gmail I was creating my first invoice and started getting error code , I closed the app to restart it could no longer log in. First impression is the most important and this one was terrible! Don’t Download!

16. ★★★★★app crashes and does not match the web version

    Unreal how bad this app is. I’ve used this app for 8 years and have struggled the entire time. Every single time I open up the app, it’s a crapshoot. I never know if my invoices or estimates are going to load. Worst of all, I can work on a bunch of edits and it doesn’t save. How hard can it be? Why do all the other apps on my phone work flawlessly and this one soils the bed every single time. Please fix this app. This is the fifth review I’ve left and still no change. I can’t believe the developers have the audacity to send updates that announce “bug fixes,” yet literally nothing changes. Still the same terrible user experience. It’s almost like you guys are trying to ruin my day on purpose. I can’t express enough how much of an inconvenience this app actually is. I’m typically not a person who gets angry easily (never experienced road rage of any kind) but I’ve seriously thought about throwing my phone at the wall multiple times while using this app. Using this app is literally the only experience I could think of that had raised my blood pressure beyond healthy levels. Please stop torturing us.

17. ★★★★★pricing, cancellation and client payments

    Bait & Switch pricing +26% in 3 years. The app is okay but now that they have jacked the price up to be the same as Quickbooks, might as well just go to the better known app with better integrations and a superior UI/UX. I’m pretty disgusted with their pricing strategy. Perhaps the geniuses haven’t heard of churn.

18. ★★★★★app crashes and does not match the web version

    App needs work. I love FreshBooks. With that being said the app needs work, mine constantly has problems syncing with my account. I lose invoices, invoices don’t send out, customers have problems paying with the card function. I’ve never had any issues on the computer version.

19. ★★★★★mobile version is stripped of features

    Limited to the point of uselessness. The app only allows you to view invoiced income and if you don’t use this feature you cannot view any income and it renders the app useless. Both the app and web versions are lacking and seemingly purposely limited to steer you down a path. Time to add features or time for me to move on.

20. ★★★★★pricing, cancellation and client payments

    Buggy and pointless. It’s difficult to navigate, it doesn’t always work, it’s buggy and a waste of time. The quality of Freshbooks overall has been declining since they have chosen the “charge for everything, even if it was formerly free” model. And now, since they switched to Stripe for transactions, it takes twice as long to receive your payments.

21. ★★★★★app crashes and does not match the web version

    Worst accounting software ever. One of the worst accounting software I’ve ever used constantly glitchy tabs taken forever to do anything. Can’t hardly do anything on the app and now I literally can’t even use the back button to leave invoices absolutely horrible definitely would never recommend.

22. ★★★★★app crashes and does not match the web version

    Don’t believe the ratings!. We moved over to FreshBooks a long time ago to escape QuickBooks. Back then FreshBooks was much more proactive in addressing and solving the problems for users just like us. At some point in the last few years, they stopped putting effort in. The app never gets a meaningful update, and it has major bugs that are just plain unacceptable. Examples: 1) Our old logo from 3 years ago perpetually keeps getting forced inplace for all forms (invoices!). Every time. Just now, I converted an estimate (which already had our new logo on it) to an invoice, and FreshBooks put our old logo on the header. The old logo doesn’t even exist on my device, so the app is actively removing the correct logo and swapping the bad one back in. They do not handle edge data properly at all. Another example is when I 100% have a working connection, the app doesn’t ever sync correctly. Some invoices (that I’m trying to add payments to) show all zeros. Some don’t ever show up, and some apply a payment twice for no reason at all. So I can’t trust the app (this happens probably 20 to 35% overall!) when trying to do simple transactions for my customers, and it reflects extremely poorly on our company. We are a small business, it’s hard enough out here. For anyone who thinks it might be user error, I have 22-years IT management experience, I’ve reinstalled, gotten a new phone, contacted tech support (who couldn’t care less to get the issues working), and I’ve also collected diagnostic data from my own device to provide them with the info they were choosing to ignore on their end. They simply do not care. They used to, but I’ve been dealing with this for a few years now and I’m going to move to some other platform or we’ll just build our own in-house. So yeah, don’t trust the reviews, feels like they paid a click farm to me. Because if you do a few searches and get beyond the first page of search results (which they currently control through paid advertising), you’ll see there are droves of people and businesses having the same experience as me. I don’t mess around writing reviews unless I was extremely impressed or extremely dissatisfied with a product, do congrats FreshBooks, you motivated me.

23. ★★★★★login keeps breaking

    The app doesn’t launch, stuck at the splash screen. It’s been like this for months, the app just stays at the splash screen and doesn’t get any further

24. ★★★★★login keeps breaking

    Constantly Receiving Login Error. Even though I’m logged in and gone through the two step verification, daily (and sometimes multiple times per day) I’m signed out and have to go through the same login process. That wouldn’t be so bad if the app didn’t also go into an error loop in which I have to force close the app at least twice at specific points just to be able log my time. It’s very annoying and makes me dread using the app at this point. Please fix this. If that’s fixed, I’ll give this app five stars.

25. ★★★★★mobile version is stripped of features

    How this has a near 5 star review is beyond me. The app seldom works properly. Always logs me out. Mileage tracking doesn’t work. Tracking expenses is a pain, unless doing so on desktop. The app is not a priority.

26. ★★★★★pricing, cancellation and client payments

    Buggy mess. This app is truly terrible. The website also has plenty of problems, mostly due to JavaScript issues. But this app is nearly useless most of the time. Invoices don’t load properly, the app constantly claims it needs to be refreshed and gets stuck in a loop whenever you do refresh it, forcing the user to fully log out and log back in to make the loop stop. Trash.

27. ★★★★★login keeps breaking

    They switched to stripe for payments and have gone down hill. I was a QuickBooks convert because they were taking so long to release my funds. Freshbooks was great for a couple of years I always received my money next day when they used wepay. Now ever since the switched to Stripe it’s taking 4-5 days to get credit card payments. Time to move on.

28. ★★★★★app crashes and does not match the web version

    Login process is broken. Can’t log into the app anymore since email code verification. Once I input the code I touch login and it does nothing. I have multiple financial apps that require much more security that use Face ID and don’t use email codes. This needs to be fixed immediately.

29. ★★★★★app crashes and does not match the web version

    App constantly freezes. App freezes about every other time when adding expenses or creating new client

30. ★★★★★praised for simplicity and support

    These people are crooks. Do not use this billing application. I am a long time user of this service, but unfortunately they are circling the drain with customer service and false claims. I was promised a credit card processing rate and a short settlement window. They reneged on the rate and the settlement window and increased my rate without notification. The new settlement window has crippled my cash flow. They will tell you whatever you want to hear and do what is best for them. Find another billing program, there are many. This is a scam.