Wave: Small Business Software

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1. ★★★★★free features turned into a paid subscription

   Useless app from a notably bad company. Dare not to use this app unless you pay their subscription and want risk being a customer of a company which lets its users down. The app has literally no functionality as others have described in their reviews. Many users, including ones who felt forced to pay Waves after they stripped basic features, and others who were already paying customers, have had big problems with Waves, including their critical payroll system. Look at how many people regret using Waves after so many problems and frustrations on online forums (a simple online search will do) and think twice before joining them.

2. ★★★★★other

   ❌❌❌❌❌❌❌❌❌❌Add please packing list. Sometimes we need to make a packing list and we can’t

3. ★★★★★free features turned into a paid subscription

   Unusable without a paid subscription. I was hoping to use this for basic bookkeeping but none of those features are available without a paid subscription.

4. ★★★★★free features turned into a paid subscription

   Do not buy. I paid my fee for a full year. Two days of trying to get my bank accounts to work and no help from support. I asked for a refund and they said no. They are a rip off do not subscribe!

5. ★★★★★free features turned into a paid subscription

   A child’s toy. As a seasoned professional accountant, my opinion is that wave is not worth the money. Their SaaS is terrible and business practices are less than friendly. They were super petty over refunding my first month, even though I only used the software for a week and found their SaaS completely inadequate. I really should’ve known better. It’s a very low value offering.

6. ★★★★★free features turned into a paid subscription

   Very little for free. You have to pay for everything

7. ★★★★★support is a bot and weeks of silence

   Scam!. No customer service, beta on important functions, no option for invoicing for additional payment and the worst, after confirmation a client payment we did the job and when almost finished, Wave sent them back the full payment! Which they don’t want to pay now

8. ★★★★★free features turned into a paid subscription

   No Linking Of Bank Accounts. App does not allow linking of bank accounts. Because this was not clear initially, and no free period of usage is provided, I had to pay and lose $20 for a useless subscription. I tried to contact their support, but found that not not possible after canceling the service.

9. ★★★★★client payments get frozen for weeks

   A JOKE!. THEY WILL LET YOU PROCESS THEN ASK FOR PROOF YOU SEND THEM IT THEN FREEZE ALL FUNDS AND TELL YOU THEY WILL REFUND THE CUSTOMERS I HAVE CUSTOMERS STILL WAITING. LIARS

10. ★★★★★support is a bot and weeks of silence

    This app sucks. My experience with this platform has been terrible from start to finish. The platform itself is clunky, unreliable, and full of issues but somehow their customer service manages to be even worse. They take forever to respond, they don’t solve anything, and every interaction leaves you more frustrated than before.

11. ★★★★★client payments get frozen for weeks

    Find a new app. I only use wave to create invoices and track income as a freelance creative professional. I refuse to use their online payment systems as the fees and holding times are ridiculous. I recently closed a bank account that was by default connected to the wave app, and connected a new one just in case. Wave decides to TURN BACK ON the online payment system retroactively on an invoice, leading to my money currently being held hostage as I have bills to pay today.

12. ★★★★★free features turned into a paid subscription

    Terrible support. I am a pro subscriber to Wave accounting and there is no way to submit a support request to a human being. All I get is AI slop. I am writing this review in the hope that someone at wave will reach out to me.

13. ★★★★★client payments get frozen for weeks

    A masterclass in hypocrisy and incompetence. I would give Wave zero stars if I could. My experience has been a Kafkaesque nightmare of "customer service" and technical irony. One day after opening an account, they suspended it because I used Apple Private Email Relay to protect my privacy. They claimed they couldn’t support an "anonymized third-party service." The punchline? Wave uses Apple Private Email Relay for their own marketing and support emails. They literally told me they couldn’t help me via the very service they were using to send the message. It is beyond moronic, it’s an insulting double standard. The "Pro" Trap: Since they suspended my account, I am now locked out and unable to log in to cancel my paid "Pro" subscription. I have been trying for nearly a month to get a resolution. I received one single "we're looking into it" response on March 4th and have been ghosted ever since.   While they claim they "can't support" my email for account access, they have absolutely no problem using it to hit me with relentless marketing spam. Bottom line: If you value your time, your money, or basic logic, stay far away from Wave. They will take your subscription fee, lock you out of your own data for exercising basic privacy rights, and then ignore your pleas for help.

14. ★★★★★support is a bot and weeks of silence

    THIS IS A JOKE. This system is a joke. They do not offer half of the things that you need. I’m trying to finish my books for the end of the year and you can’t even run the reports correctly because it doesn’t show half of the information, mind you there’s not an actual phone number for you to call to get a hold of them. You have to wait on a chat system and the last time I had to talk to someone in order to file my 1099‘s which spoiler alert you can’t file anymore on here. I had to wait five hours on a chat and if you don’t answer the chat in enough time, you don’t get to talk to someone don’t waste your time to have to change your books over again for this system.

15. ★★★★★free features turned into a paid subscription

    Cant cancel subscription. Been trying to cancel for months.

16. ★★★★★free features turned into a paid subscription

    VERY limited. Been using the free version of Wave on my desktop web browser for almost a year. The app makes you subscribe to do almost anything, including free browser features. Scammy

17. ★★★★★mobile app is stripped down versus the website, no iPad version

    Owner. No phone number and no customer service. After authenticator app secondary verification was installed into this app. First phone was not able to access the app. then my lap top. And now my IPad. Leaving me with more than $15,000 in open invoices. All are welcome to contact me to confirm my claim.. small business beware.

18. ★★★★★client payments get frozen for weeks

    Worked great till my account was randomly suspended. Worked great, after testing for 2 weeks was going to upgrade to the paid service but my account was suspended with no notification, no communication. I have no clue what happened, whether i did something incorrectly etc. the only way to contact support is if you have a paid account, otherwise you can only talk to an ai chat bot and then only if you are signed in. So i have no access to any support whatsoever, not even an ai chatbot. I guess all my invoices are dead, gotta go remake them, be wary if you use this program. Edit: 4 days later i have been informed i was banned for using bitcoin. For the record, i have never used bitcoin in my life, they have given me no further responses, and cannot provide me any context as to what the transaction was, the date of it etc. So after spending hours getting everything setup, I’m banned for nothing (i seriously have never associated with bitcoin nor would i know how to receive a bitcoin payment), and i have no recourse, my files, invoices, estimates, receipts are all gone now. Edit2: A week later I have been informed it was not a bitcoin issue, their automated system improperly flagged my account and had it banned. Ridiculous that I had to be locked out of my account for 1.5 weeks, I will no longer be using this software, ymmv.

19. ★★★★★client payments get frozen for weeks

    Not a serious accounting app. If you’re looking to take payments as a part of your business, do not use this app. They will flag reasonable amounts and cancel your transactions.

20. ★★★★★mobile app is stripped down versus the website, no iPad version

    Useless compared to website. If you’re using the free version don’t even both downloading this app it’s completely useless. You can’t see any of your transaction or even pull up a simple report from the app

21. ★★★★★client payments get frozen for weeks

    Great option to make you look like a fool.. I was ready to upgrade my service with them after a payment or two went through with no issues and it was charged back and said my business payments aren’t supported by wave. Now I have multiple invoices sent out and look like a fool because wave wants to lead you on with services and not deliver.

22. ★★★★★free features turned into a paid subscription

    Useless app. App does not do much, at first you think it’s just hard to navigate, after a while you realize it’s as simple as it is. Not a very helpful app at all and you have to pay a monthly membership. I’m using stride for free, it does so much more.

23. ★★★★★support is a bot and weeks of silence

    Useless. Didn’t file my year end tax forms like I paid them to, won’t respond to emails and can’t get thru their useless chat box. No phone line either. 1099s are incorrect and W2s were late. Save yourself the trouble and do NOT use this company.

24. ★★★★★client payments get frozen for weeks

    False advertising. They said they could process my payments and a customer paid and the app said that the funds would be available in 2 to 7 business days, then after 7 days they asked me for additional information holding my money hostage. I processed a refund to my client and have now caused a major inconvenience in cashflow and client relations. Will be using another payment process and invoice software

25. ★★★★★support is a bot and weeks of silence

    Payroll. Signed up for payroll with wave earlier this year and im finding out they never sent quarterly tax payments to the irs or filed the proper forms. Haven’t even been able to get in touch with anyone from support it’s been weeks already. They took the tax money from my paycheck but never made the payments to the irs

26. ★★★★★client payments get frozen for weeks

    Seems like a scam. The y take your money and they say it’s being processed it’s being paid to your bank and then they say one week later oh there’s like a security check you need to give us like 10 different documents and then i asked , what is the quickest way maybe just refund so I can ask the client to pay me a check. It would be faster. They don’t even give you a choice saying if you don’t provide the documents. They just sent an email saying we’re blocking. You can’t receive your funds for 70 days. I mean, who does that take your money and then don’t give it back for 70 days without any choice of resolution and you can’t even call them

27. ★★★★★free features turned into a paid subscription

    Trash. Dishonest trash company just kicked rates up by $3 a month with zero notice. ZERO ability to contact customer service. Software wasn’t that good in the first place so I’m leaving.

28. ★★★★★free features turned into a paid subscription

    No communication. Wave is cheap, unreliable, unprofessional, distasteful and 100% not what they use to be. Run away and whatever you do, don’t do anything beyond the free version. I have 10 emails into support for confirmation numbers for refunds from 5 days ago. Still nothing, my customers have nothing. So the funds just disappeared…

29. ★★★★★free features turned into a paid subscription

    Don’t use!! Get QuickBooks. Worst choice I could have made as a small business. I set up to take credit card payments. They don’t process it for 7 days (no big deal) then tell you it couldn’t be processed because they’re “missing information”. First transaction I made they needed the contract. No issue, sent them the contract, after 4 weeks payments finally went through. Did a few more payments and then suddenly, with the same customer, same job, they’re “missing information” and it will take 70 days to refund. No explanation on what they are missing or what they need. My customer and I are without over $14,000 during a time sensitive project. No customer service number to call. Email support is the only option and they respond vaguely with only one email per day, if you’re lucky enough to get correspondence back at all.

30. ★★★★★app freezes and crashes after updates

    Issues. I can not get the app to open.