Grid Diary - Journal, Planner

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1. ★★★★★subscription and paid restrictions

   Can No Longer Sign In. I would have given this app 5 stars until today. I have had this subscription several years but haven’t used it for a long time. I tried to sign in today but could not. I have tried the “forgot password” with all my emails and always get “email does not exist”. I cancelled the subscription but would love to keep it if the issue can be resolved.

2. ★★★★★negative experience without a specific reason· unspecific

   Almost a good app…. It seemed great the first day I used it, but when I went to answer the questions I had put into my journal, they were all different the next day. I use a popular method where I ask myself the same 4 questions every morning, so I did not want their random prompts. I figured I just needed to save my questions as a template, which I did, but when I went to add it to my journal, it wasn’t an option. After about 30+ minutes of trying to figure out how to add my template to my journal so it shows up without me having to re-write them in manually every day, I gave up. I believe there must be a way to do it (or else why have the option for templates?) but the app makes it so difficult and unintuitive that it’s not worth it. This should be an extremely easy feature to find, since I’m sure it’s what a lot of people hope to use it for.

3. ★★★★★support does not respond or resolve the issue

   Some difficulties. Problem solved. iOS 17.2 "Journal" Why pay to upgrade when the data migration doesn't work and no one answers. I'd love to review it but I'm stuck trying to change my password. All I get is a message saying "failed to reset" I've been trying to get support from the chat line on the website which is all I can find for help and it's been days with no response. So, might be good. I don't know. But support is ?slow? Anyone?

4. ★★★★★subscription and paid restrictions

   Scam. Do not buy. App upgrade not activated 12 hours (and counting) after purchase. Huge let down. I’ve never felt compelled to write a review about an app. This one is SO bad, I couldn’t live with myself if I didn’t warn others. I spent a few days deciding which journaling app to buy. Settled on this. Liked the grid template vs. long narrative templates. Purchased at 9:30am and now it’s 9:30pm. Still not active so I’m unable to sync and use on my desktop. Subscription shows active in App Store. Tried all the solutions offered in the troubleshooting FAQs and nothing works. Submitted multiple messages to “support” with screenshots and no response. Terrible.

5. ★★★★★support does not respond or resolve the issue

   Doesn’t sync. Have had App less than two weeks. Stopped syncing a few days ago. No response from support.

6. ★★★★★subscription and paid restrictions

   Password reset does not work. I am super frustrated - paid for an annual subscription 6 months ago and now the forgot password issue will not work. When you click on the link it just takes you back to the app with no option to reset link. DO NOT BUY. TERRIBLE PRODUCT.

7. ★★★★★data, history or progress disappears

   All my entries are gone. I loved using this app, until my journal and all the entries within it disappeared 3 days ago. It’s all gone.

8. ★★★★★subscription and paid restrictions

   Great Until My Phone Updated. I had been using Grid Journal for almost a year, but when my phone updated to IOS1 15, all of my data from the last 10 months was deleted since I was on guest mode. Wish I would have known that 10 months ago. If you want to use this app, buy the membership. Otherwise it’s a waste of time.

9. ★★★★★negative experience without a specific reason· unspecific

   Is this a shell company? No information online. The developer of this software is NOWHERE online. I don’t think I’ll be trusting my ideas to be safe when there’s no actual identity of Xiamen Sumi Network Technology. Beware

10. ★★★★★subscription and paid restrictions

    Disappointed. I can’t add photos because they will show up as a question mark on my second device, no matter which device I add the photo on. I also have tons of titles and tags from deleted entries. It says 55 total entries but I have 4 (still counts deleted entries from a while back). I have contacted support repeatedly and only received one response that was a single line and offered a non-working solution. Been waiting for weeks for help with this. The app also said the year sun was $13 (I had the classic version) but it charged me $22. Support needs to help users who paid for this. Photos should not be such a mess, and the sync takes forever.

11. ★★★★★subscription and paid restrictions

    Deleted everything I wrote. I wrote for hours in the guest version. Thought to sign in, maybe it is a good idea. When I entered my signed in version, it deleted everything I had, and asked me to pay for the subscription.

12. ★★★★★subscription and paid restrictions

    Surprise subscription fee. This app looked great. It probably is , but I really hold disdain for apps that surprise me with fees halfway or full on into setup. Sure, there’s a free version. I probably would have liked it. Unfortunately I now I won’t find out.

13. ★★★★★subscription and paid restrictions

    I wish the widget accent color changed. Got a subscription just to do that and it didn’t change

14. ★★★★★negative experience without a specific reason· unspecific

    Didn’t enjoy. Was kinda boring and didn’t think it was worth 20 dollars.

15. ★★★★★negative experience without a specific reason· unspecific

    Massive waste of time and a huge headache.. You're better off journaling in Google Docs. Grid Diary crashes every 30-60 seconds. Literally. I counted. It's crashed 4 times in the past 3 minutes for the third day in a row. I've retyped the same journal entry 4 separate times and now I'm over it.

16. ★★★★★negative experience without a specific reason· unspecific

    It's sooooo difficult to use. I would've loved this app if it worked. It crashes every 2 minutes making it impossible to work with it. Unfortunate because it could've been a great app.

17. ★★★★★subscription and paid restrictions

    No pencil? No font or size changes?. I expected that with a subscription I would get some things that are now considered pretty basic on free apps - like being able to change the font and the text size. Being able to use the Apple Pencil is a must have for an iPad journaling app. It’s a great idea that was ahead of its time when it came out but now seems really basic and dated.

18. ★★★★★subscription and paid restrictions

    Can’t access my subscription.. I decided to upgrade. First, it made me go back to a previous account. I finally get it to a right email. Then all my stuff was deleted. Wrote support nothing back. When you buy the subscription, it tells me to keep buying it. Says it will save me money to resubscribe at this point. I just want it to work and not delete my stuff I cannot contact support or anything... I have been trying all day!!! Can not access bulletin features

19. ★★★★★subscription and paid restrictions

    They don’t care about you. Paid in the early days because I wanted to help the team. Little did I know that rather than updating the app one day, they’d just invent a new one to purposely go around early backers

20. ★★★★★negative experience without a specific reason· unspecific

    Lost everything!. I love this app right. Matter fact, I believe I suggested a weekly, monthly , annual view from the last one which is a life changer. Except, when I signed up, it says you would lose your current data so asks if I wanted to a restore, b , or c clear. I clicked clear thinking it was the option to come out of this step bc I would just export instead, but it cleared everything in the diary. Who would even want to clear the phone’s notes if they’re signing up? B and c options have the same meaning. Just auto add to the account leave clear in settings or something. My year was all set for the first time in my life. I’m so sad.

21. ★★★★★subscription and paid restrictions

    You will lose your data. If you use this app with the pro subscription across multiple devices, then expect to lose your data. The sync is unreliable. I entered data on one device and half of it was wiped when I viewed it on another. I was really depending on having that data. Awful. I sent a message to customer support five days ago asking them to address these technical questions. I only received an automated response that I’d hear an answer within a few hours, but I have heard nothing. I would not recommend this app unless your content is ephemeral, because everything else is pretty ok.

22. ★★★★★subscription and paid restrictions

    No support for this app; no documentation, nothing.. I’ve used the Grid Diary Classic for almost a year and would be willing to pay the subscription but there’s no support for this app. Three days later I’m still waiting for a reply.

23. ★★★★★negative experience without a specific reason· unspecific

    Where has my account gone?. I phurchased previous version of Grid diary and I downloaded new version and am not able to login with my account. What should I do?

24. ★★★★★subscription and paid restrictions

    Buggy. After a month as using as a premium member got kicked out of my own diary and Now its saying my email doesn’t exist trying to log in.

25. ★★★★★subscription and paid restrictions

    Scam. I paid for the premium features for their previous app they have shut it down and asked you to to to the subscription model. It’s a ruthless company that see you as just a way to make money not as a valued customer

26. ★★★★★data, history or progress disappears

    Predatory App and Developer. As you can tell from many of the previous reviews the developer released this new version of the app and all users, particularly subscribers, lost their old entries completely to sign up and subscribe for this new version. Do not fall for this by subscribing to this app. Find another journaling app completely or just use a classic journal instead. You won’t waste your time and money as you will with this app.

27. ★★★★★subscription and paid restrictions

    Ditto. Exact same problem as Kirscout!! I am a purchaser of their yearly subscription and can’t get into Grid Diary Classic because it crashes every time I open it. I couldn’t move my information to Grid Diary 2 even if I wanted to. A terrible app and bad customer service since they didn’t think about their customers when they updated. Don’t waste your time or money on this app!!

28. ★★★★★an update broke a familiar workflow

    Absolutely Hate This New Version. I am extremely frustrated and disappointed that the developers felt the need to completely change Grid “Classic.” This new version does not honor the simplicity and minimalism of the old design. I wish you would have just made user’s requested improvements within the old structure instead of convoluting this whole new design.

29. ★★★★★subscription and paid restrictions

    Warning: Subscription Service. Please get rid of the subscription service!!!

30. ★★★★★subscription and paid restrictions

    Terrible new layout and terrible price. I was a happy paid user of the old grid diary and I would have been happy to pay another $5 for the new one. But $15 per year for ever just to have the interface and the features ruined with overly complex transitions and slow animations. This is terrible. And now the old app is ruined because every time to open it it tries to sell you subscription to the new app. Just terrible.