Journey - Diary, Journal

What people write about

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1. ★★★★★subscription and paid restrictions

   Customer service=0. Impossible to get resolution from their Asia based customer service. Have been reaching out for 6 months trying to get account updated to show it’s paid and not free. They may respond once, but never resolve the issue. Beware!

2. ★★★★★negative experience without a specific reason· unspecific

   Non-intuitive navigation. This app is very difficult and cumbersome to navigate around. Not at all helpful. It is much easier to just use note on iPhone.

3. ★★★★★subscription and paid restrictions

   Beware!. Do NOT give this company your credit card number. I had a premium membership for the first year but downgraded to free tier. They still charged my card. I had to dispute it. A year later, they charged my card AGAIN, even though I’m on the free tier and never use their app. Both times I contacted customer support but they do not respond. I don’t think this company is even actively operating at this point.

4. ★★★★★subscription and paid restrictions

   Impossible to Cancel. Don’t bother. The native FREE Apple journal app basically does the same thing. The company has unethical business practices that make it nearly impossible to cancel your subscription. They confuse the user experience purposefully— if you “deactivate” your account, you are still charged bc technically, “you didn’t cancel”. If you subscribed via the website instead of the app, they will still charge you if you cancel the subscription via the App Store. And don’t even think about requesting a refund, you’ll be ignored.

5. ★★★★★negative experience without a specific reason· unspecific

   Features promised, not delivered. I like the idea of this app - text and voice journalling and ability to share to followers. But the reality of using the app is very clunky. I just can’t figure out how to use the features. It does not work as promised. Zero tech support or customer service. Sat with an open chat box waiting for customer service but no one showed up. Save your money.

6. ★★★★★negative experience without a specific reason· unspecific

   Cant log back in. I forgot my passcode because its been a while since i used the app. I dont have my entries backed by cloud sync. If i do the steps for people who forget passcode then i lose all those entries. These entries are very sentimental to me, i can’t lose them.

7. ★★★★★negative experience without a specific reason· unspecific

   NOOB!!!!. VERY NOOB APP SO NOOB!!!!!!!

8. ★★★★★negative experience without a specific reason· unspecific

   software bugs. no humans respond. I had enjoyed Day 1 until I read that I had not set up my journal with an encryption feature and there was no way to find out the encryption code and there was no way to start encryption without a convoluted multi step high risk of making a mistake mistakes and losing the entire Journal in Day 1 I sent multiple messages and got zero (0) replies Your software support for this product is nonexistent or incompetent or both

9. ★★★★★subscription and paid restrictions

   My mistake. I purchased this app by accident. I don’t have a use for it. I do not want it. I do not see the need for it. I will uninstall it as soon as I can. I did not want it. I do not know if this is a good app or not because I’m not using it. I would like a refund, but from what I can tell, I cannot get a refund of my $17.99, because in the fine print, it says that accidentally purchasing this app is not a good enough reason for them to give a refund. Not nice I wish that I could give you a rating of zero.

10. ★★★★★subscription and paid restrictions

    Journey… Ended.. Usually, my reviews come from top experiences or pleasant service. This is neither. I’ve been using Journey passionately for over two years, and upon seeing their deal on a year membership, I applied… On March 29th. It is now April 14th, with no membership in sight. That’s ok, no problem! I’ll give them a call. Well, with live chat between Journey (mysteriously disappearing to ask) disappearing before you could find my payment files (weird because I could provide two of them right away), I’ve decided I’m calling bank to let them know. Thanks for taking $24 out of my bank for nothing.

11. ★★★★★subscription and paid restrictions

    Deceptive fees and poor service. I was excited to try this app because of the ability to sync from multiple devices in the cloud. When I signed in on my phone and computer I was charged 2 subscription fees. One was $49.99 on my credit card and the other was $24.99 through the AppStore. I contacted their support team and asked for a refund of the $49.99 charge. They refused to do that. I had to contact my credit card to request consumer support.

12. ★★★★★data, history or progress disappears

    5 years of entries lost. I have been attempting to talk to a human through the chat help for 5 days. The chat tells me a human will help me soon. For HOURS. There is no email I can find to reach out. And I just want my last 5 years of entries found. I've found several forums of other people missing entries who say no one ever helped them. So I'm quite worried and clearly upset. 😡

13. ★★★★★negative experience without a specific reason· unspecific

    I CANCELED AND THEY CHARGED ME!!!!!!!!!!!! ZERO STARS. HORRIBLE

14. ★★★★★subscription and paid restrictions

    Sad Decline. I've been a user since this app first came out. As with all good software, I paid once with the promise of lifetime access, but then they switched to a subscription model. Every click in the app brings up a reminder that I should pay again -- and if I try to export my data, it freezes up on the subscribe screen; I have to force quit it. I'm moving on to an app that lets me own my data.

15. ★★★★★privacy and excessive permissions

    Avoid. Fraud allowed. Also not encrypted. I attempted to rectify the fraud with developer. Developer refused to assist and gaslighted me. I found it alarming that during our exchange he accessed what was supposedly my account and shared details about entries “I” had made. If this product is end-to-end encrypted, why is the developer accessing private entries? I gave no permission or password for him to do so. I am concerned for the subscribers who believe their data is private while John accesses whatever he wants and does who-knows-what with it. Please beware.

16. ★★★★★subscription and paid restrictions

    Wanted to like this but…. I really wanted to like this app. It has generally great reviews and features. I also wanted to make a commitment to myself to write a journal entry each day so much so that I purchased an annual subscription, with the thought that the 3 days to try it would be plenty. WRONG. Getting in touch with the help desk was delayed ~ stayed online to chat with a live human but they never showed up. I’m pretty tech capable and for the life of me, couldn’t get the app to sink between my phone and tablet. Went to cancel ~ no go. I had missed the deadline by a few hours, I guess. It was still within the 3 days but nope. Oh yeah, the 50% off offer I tried to grab on the checkout page? Gone before I could read the whole thing. Save yourself the hassle, either give it a single month or find an app with better help desk options.

17. ★★★★★negative experience without a specific reason· unspecific

    In a Word: Pitiful. Inside of literally the first two minutes of my downloading and opening this app it rainbow balled and crashed twice. For me personally, that really does not bode well. If you're after a decent journal app, keep looking.

18. ★★★★★trial charges and refunds

    Loses entries; will not honor trial. I purchased the paid one year subscription to Journey based on the statement that if you were not satisfied in the first week, you could get a full refund. The app lost 2 out of the four first entries I created so I was not a happy camper. I contacted customer service immediately (way within the 7 day period) and they have refused to honor their one week trial claiming that it was not their fault the entries were lost. DO NOT give this Singapore-based company your business!!!!

19. ★★★★★negative experience without a specific reason· unspecific

    Poor support / multiple pricing tiers. Watch out for pricing. They offer different prices for the same annual service, one more than 50% higher. I contacted customer service about this and got no answer.

20. ★★★★★subscription and paid restrictions

    Good luck canceling. I canceled this over four years ago via their site and my iCloud subscriptions, however they continue to bill me and get payment for $29.99 every year. I have to go through my credit card company to get it refunded. It’s ridiculous and I don’t know how they can continue to do this without my permission.

21. ★★★★★subscription and paid restrictions

    Poor customer support. The app works fine and I used it for a bit, but the habit didn’t stick and I found new tools that fit better personally. The subscription billing is predatory in that they will notify when you are billed, not in advance and have a cancellation policy of requiring 24 hour notice prior to billing. If you choose to use the app be sure to cancel auto renewal, because they will not assist even if you have forgotten about their app.

22. ★★★★★subscription and paid restrictions

    Years of entries now gone. I’ve been using Journey since 2017 and have loved it the entire time. It is the best journal app I have ever used. But for whatever reason, all my entries are gone from 2023 and back. Edit 27 November 2024: Their customer service is basically worthless and has not helped me whatsoever. Do NOT give them your money, use something else. They will somehow lose years worth of entries and they will not help you recover them. They were all on my phone, stored locally AND in the cloud. I’ve had a ticket going where they reply once in a great while (and I’m not convinced it’s not just an Ai chatbot) but do not actually suggest anything to help…. The guy even suggested I buy premium bc it was on sale. I already have premium…

23. ★★★★★subscription and paid restrictions

    Awful app. This app worked okay until it stopped backing up my entries. Kept getting error code JCS-A0900, which means any new entries did not cross sync between the app and web app. Rather than try to fix it (who wants to engage customer support for something like this?), I switched apps. I only had 3 months of entries. I’m using an app called Day One now and am already more pleased. Honestly, these apps should just *work*. They want your money, they must earn it with reliable software. Not paywall the fix as I suspect they did.

24. ★★★★★a needed feature is missing

    I wish it worked across my devises. I am inept at computer stuff. I could not get my mac book air to communicate with other devises. They did respond with fixes I didn’t understand. Novices beware, don’t click the 1/2 price offer without making sure it works. As it is I have spent$25 on something I won’t use. My time is worth more than $25/hour so I bought another app that worked the way I wanted it too

25. ★★★★★data, history or progress disappears

    Lost all my entries. Update: Developer suggested changing backup locations to their server. This doesn’t get my entries back! Or allow me to export to PDF easily? Or format my entries so I can backup. Very frustrating, I’m still enjoying Day One! Didn’t love this app, lots of limitations on photos etc. impossible to export more than a day at once without crashing. Exports were huge. Tried working with customer service but they were not helpful. Backups were taking up my entire Google Drive. When I tried to move the backup location to a different account, my entire journal history, daily for over a year, was deleted in a moment. Customer service has not been helpful. Switched to Day One and it’s so much better!!!

26. ★★★★★subscription and paid restrictions

    Horrible app. I’m trying to find a good journaling app and this certainly isn’t it. I’m trying to copy entries I’ve made in another journaling app I tried but every time I switched apps, this app would freeze so I need to close it and reopen it. Crap app and I paid for a year subscription - what a waste of money.

27. ★★★★★subscription and paid restrictions

    Does not sync to other device on my account!. I just paid $50 and find this app only works on my one small device. When I want to write/work more conveniently on my MacBook, it indicates I don’t have an account!! Unless you only use one device, I would not recommend this app for convenient writing/journaling.

28. ★★★★★data, history or progress disappears

    I lost all journal entries. i wish i didn't trust this app, without warning, i lost 3 years of work. I have no idea why it worked for 3 years and then all of a sudden my work disappeared. I am beyond saddened i lost this irreplaceable work.

29. ★★★★★subscription and paid restrictions

    Extremely Disappointed - Lost all my entries. I’m extremely disappointed in this app. I used it through a break up, a death in the family, a new relationship, and the birth of my child. I paid for the premium membership, hoping my memories would be safe and secure. When I forgot my passcode, I synced the app like the instructions said and after a few more steps, everything disappeared. I’m absolutely gutted and saddened that all those moments journaled are gone. I reached out to the developer and there doesn’t seem to be a solution.

30. ★★★★★subscription and paid restrictions

    Very disappointed. WARNING! Don’t pay!! I have been paying 29.99 a year for Journey at least two years. This last year my subscription is not showing even though I paid. I CAN NOT GET ANY HELP AT ALL! I have proof on my phone showing I paid and am still subscribed. I have lost my benefits from being a member! I use to think it was a great application. I WOULD NOT PAY BECAUSE YOU WILL NOT RECEIVE THE BENEFITS! I have tried to restore purchase and contact on line with NO LUCK!