TravelBank Expenses and Travel

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1. ★★★★★data, history or progress disappears

   Terrible app. This is the worst app my company has EVER found. We are trying to upload expense receipts and this stupid app will do like 5 and then says please contact support……. Like no, work you piece of junk. Then you close the app, and it might decide to work again might not. This is on cell signal and wifi. Working with my company now to delete and find something else.

2. ★★★★★negative experience without a specific reason· unspecific

   Sales Rep. Takes too long to upload receipts. The app times out & often doesn’t retain the photo copy that was uploaded.

3. ★★★★★negative experience without a specific reason· unspecific

   Clunky. Not intuitive for users - clunky - awkward functionality Glitchy also - I have used a lot of similar apps for expense reporting - cannot recommend Travelbank - other options are way better

4. ★★★★★negative experience without a specific reason· unspecific

   Great concept in theory!!!. Don’t waste your time!!! Find an alternative!! I’ve tried using this app for some time. It’s got more bugs and issues that prevent timely use and cases frustration. It isn’t intuitive and with their change to only support businesses with 10 or more users, it is completely useless for small businesses (<10) or individual users.

5. ★★★★★negative experience without a specific reason· unspecific

   Terrible App support. App has not worked as intended for several months now and the company clearly does not have the resource to support a solution. How a mobile travel expense solution isn’t focused on fixing the mobile app speaks to their overall lack of customer support.

6. ★★★★★negative experience without a specific reason· unspecific

   Garbage app and program. No drag and drop for merging the receipt and expense. There is not a master receipt bank you can drag and drop expenses. The expense does not have enough info to track down the gas station that you either can’t find a receipt for or it did not upload correctly.

7. ★★★★★negative experience without a specific reason· unspecific

   Nope. Not yet ready for prime time. Support is spread way too thin. Calling to talk to an agent about expense management sends one to a call tree that has no options to discuss anything but “travel” and the chat has a bot sort that took 10 minutes to get through before having a 25-minute TWO question and answer session with an agent. Agent was friendly just too well insulated and must be spread too thin.

8. ★★★★★negative experience without a specific reason· unspecific

   Not quite happy with the App. The Travel Bank App is difficult to use with my iPhone and iPad. It seems to work ok using a search engine on the internet.

9. ★★★★★crashes, freezes and errors

   Issue with reports. I have used this application for nine(9) expense reports. Initially there was a problem with reading the title and/or amount. I captured all the information for the tenth report then generated the report. It did not email the report as before. That was no notification of and error. I tried to generate a report as PDF file. It would run then error message process was taking too long. I tried to share the report. That process seems I generate a PDF before sending. So, my report is hung-up at TravelBank. It’s been over two weeks now without a solution or an expected date for a solution. I will not trust this application with financial data or processing.

10. ★★★★★crashes, freezes and errors

    Horrible. Hot piece of garbage. Buggy, laggy, and very obtuse in its UI. I have not had once pleasant interaction with this company/app/website since our company switched over.

11. ★★★★★negative experience without a specific reason· unspecific

    Glitches within the mobile app. I have had the app for 18 months and it constantly has glitches in the mobile app. Will open and close but not stay open.

12. ★★★★★negative experience without a specific reason· unspecific

    Crashes every time now on photo. No good

13. ★★★★★negative experience without a specific reason· unspecific

    Awful. Our company is have a lot of trouble with the app.

14. ★★★★★negative experience without a specific reason· unspecific

    Used to love it now can’t use it. Since the last update the app will not open. I’ve tried deleting it and reinstalling. It’s virtually useless if I cannot quickly take a picture of a receipt and load an expense with my phone.

15. ★★★★★crashes, freezes and errors

    Not working anymore. I liked this app. I have used it for a year and have all of my spending and receipts on it. It logged me out. I tried to log in and says my password is wrong. I tried to reset the password and it will not send me the email to reset it. Now it tells me I’m locked out for too many failed attempts and asks me to change my password. But it won’t send me the email. I checked the junk folder but nothing. And since I can’t get into my account, I can’t message anyone about the problem.

16. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work. For booking flights- doesn’t work For booking hotels - doesn’t work For tracking expenses- doesn’t work Typing this review - the words don’t even show up This app is a joke.

17. ★★★★★an update broke a familiar workflow

    Recent update added a bug. Recently I updated the app and at first it was very slow adding expenses. Soon after I was unable to sign in. I attempted to reset several times but never received the email to do so. I checked my trash and junk mail and didn’t find anything. So now I’m able to access my Acct. Seems like updates made it worse!

18. ★★★★★negative experience without a specific reason· unspecific

    Loyalty numbers are not transferred. When reserving through the app the hotel loyalty numbers are not transferred to corespondent hotel app and really lose the benefits of direct online checking and points Then you have go to front desk like 2 decades ago to add your number to reservation

19. ★★★★★data, history or progress disappears

    Disappointed. Had months of records then phone updated and lost everything. Receipts were tossed so lost all those deductions.

20. ★★★★★crashes, freezes and errors

    Not Working. Lost all my expenses and receipts for the month. Going to be fun explaining to my employer. Asks me to enter work email and just says error after I hit enter.

21. ★★★★★negative experience without a specific reason· unspecific

    Poor UX/UI, What functionality?. I snapped a receipt. It then immediately pops up asking for the receipt details. What? I tried to skip because I saw a review response that says you just need to save the pic and then everything auto populates. False. I could not move forward without pulling the receipt back out of the trash and entering the details for the app. I tried to enter the event the expense is chargeable to, but only general is an option. I can’t even create and tag the actual event this expense should be tied to... pointless.

22. ★★★★★negative experience without a specific reason· unspecific

    Only USD? Seriously?. Useless app if you are not living the the US. How hard can it be to have the choice to change your default currency into Eur, Jpy or whatever?!?!

23. ★★★★★negative experience without a specific reason· unspecific

    Requires a login to use, but won’t log in. Useless. Freezes at “use Google account.”

24. ★★★★★crashes, freezes and errors

    Mileage calculations not working. Better fix this. Otherwise app is great.. Fix mileage calculation.

25. ★★★★★negative experience without a specific reason· unspecific

    Their backend is very bad. The UI looks stellar. But their servers never work. I tried booking a flight through them, I kept getting unknown errors, oops errors and so on. Turns out they forgot very basics of enabling CORS on their servers. Their chat support is also very bad. Won't recommend booking with them when you are in an urgency.

26. ★★★★★login, signup and account access

    Worst app. Worst customer service and i have been working to get my login issue fixed and nothing has worked till now. Customer service doesn’t seem to bother to fix my problem and i am in need of urgent requirement to book my ticket

27. ★★★★★negative experience without a specific reason· unspecific

    Not so hot. This software is not ideal in the least. You add a receipt by selecting a photo, then they want you to type in the amount and the vendor name. However they way they ha e designed the screen, the photo is now obscured and you can’t see the amount or the vendor name. This is some stupid design. Very clumsy. I don’t plant to use it, I will look for something else.

28. ★★★★★crashes, freezes and errors

    These Guys Are Lost. Reported crash on Friday. Customer service responded on Monday saying they had a "bug" due to the latest iOS 11.3 update. Really? They then suggested I use their web tool! If you travel extensively like I do and need something dependable this is NOT your app!

29. ★★★★★negative experience without a specific reason· unspecific

    Junk. App don’t work now

30. ★★★★★crashes, freezes and errors

    Doesn’t work after the last iOS update. This app as good potential but they need to make it more efficient. I connected it to my credit cards and I can link my charges to receipt either via a photo or connect to an email. BUT, it doesn’t import past/open transactions so if you installed the app mid trip (like I did) you have only partial expanses although they are still open in my card. It looks as the have good prices on flights, I wanted to check my next flight but then the app stopped working. I uninstalled and reinstalled it and it just stuck. If they get it running I will try it again.