Chase Mobile®: Bank & Invest

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1. ★★★★★negative experience without a specific reason· unspecific

   PDF to JPEG. Why can’t I send a statement copy in JPEG format from my account without going online and sharing a copy of my account statement with some third party company and without having software installed on my computer?

2. ★★★★★negative experience without a specific reason· unspecific

   Connection sucks. The connection sucks

3. ★★★★★subscription and paid restrictions

   Checking account. Banking with Chase for over 10 years I lost my job and they start charging me to have a checking account at a time but when I need that money, the most they decide that their rule is that if you don’t have enough money, we are going to charge you more money. How is that not a poverty tax???

4. ★★★★★negative experience without a specific reason· unspecific

   Fees. Any bank that still pushes overdraft fee of $35 and “maintenance fee” which then triggers another overdraft fee when someone is struggling is a poor bank standard. I understand there needs to be limits but that’s ridiculous

5. ★★★★★negative experience without a specific reason· unspecific

   App Hiding Credits. Just FYI. If you have a Sapphire Reserve card, you’re not allowed to see how much credit is left on your benefits. They do this on purpose, because credits are use it or lose it. They are betting on people not using their credits, while making it hard for you to clearly see how many credits remain on your term. Pretty scummy behavior.

6. ★★★★★negative experience without a specific reason· unspecific

   they are horrible. they rip off everyone

7. ★★★★★negative experience without a specific reason· unspecific

   Deposit online limit so low. My online deposit limit too low and inconvenient at all

8. ★★★★★negative experience without a specific reason· unspecific

   Deborah. Zelle

9. ★★★★★negative experience without a specific reason· unspecific

   Disappointed with how blacks are treated. It is unacceptable for a bank to benefit from the business of Black customers while allowing discriminatory treatment to occur. We should all be treated equally and with respect. Too often, the problem lies with employees whose actions—whether done openly or behind the scenes—create an unfair and hostile experience for customers. Leadership has a responsibility to address these behaviors, not ignore them. Equality, accountability, and respect should be the foundation of your customer service.

10. ★★★★★negative experience without a specific reason· unspecific

    Too long to send any amount. It’s just bad.

11. ★★★★★slow performance and long loading times

    The worst ever self directed investment. No documentation No stop loss Very slow Terabol pre and after hours They put me under trading restrictions and I already have over 25k in my account makes me loss over 4k$ in one day shame on who accept to release an extreme bad treading software

12. ★★★★★subscription and paid restrictions

    Payments defaults. You changed it so that the app defaults to PAY TODAY when that used to be an option rather than a default. There are a couple of those defaults in the payment process now - both financially in your favor.

13. ★★★★★negative experience without a specific reason· unspecific

    Knicks Trash Can. Smh

14. ★★★★★negative experience without a specific reason· unspecific

    New update sucks. The old app was awesome with the slide function to pay and transfer funds was a daily used function and the new workaround is horrible. Bring the old app back pleaseeee this update is not it.

15. ★★★★★slow performance and long loading times

    Tooooo many steps. It’s easier for bad guys to get my money than for me to access it. Despite all these steps, I still can’t get a debit card because of some back door they found. Adding more steps for me doesn’t slow them down at all.

16. ★★★★★negative experience without a specific reason· unspecific

    Phone. I think it sucks that you have to be on the phone for so long trying to get in touch with a person.

17. ★★★★★subscription and paid restrictions

    Worst bank. They will claim to take your payment and then 3 days will pass for them to dock your credit and say you never made a payment. Typical Jew

18. ★★★★★negative experience without a specific reason· unspecific

    Terrible. I can’t navigate

19. ★★★★★negative experience without a specific reason· unspecific

    Keeps crashing. Every time I launch the app to see my account it crashes.

20. ★★★★★negative experience without a specific reason· unspecific

    Trash. The bank allows scams and the app is outdated

21. ★★★★★negative experience without a specific reason· unspecific

    Web site. Horrible

22. ★★★★★subscription and paid restrictions

    Automatic payment. Tells you it has a automatic payment coming, but doesn’t tell you how much ???

23. ★★★★★a needed feature is missing

    New Update Does Not Work On Older Phones. I am poor, I cannot afford a new phone. My IPhone X (10th gen) works just fine. Chase updated their app so older iPhones cannot access the app anymore. This is so dumb. I can’t even use the web browser because it needs the app to confirm I’m logging into the website. My phone is fully updated and apple no longer giving updates for my phone. This is unfair.

24. ★★★★★negative experience without a specific reason· unspecific

    Horrible customer service. Went out of town, card was declined, called Chase multiple times to get rectified. Calls kept getting disconnected, when I finally get a person and provide all information requested BUT my full social security number, which they should not be asking for. They said couldn’t verify my identity. Rep constantly spoke over me. I asked to speak to a supervisor and was told since they couldn’t verify identity I would have to call back they could not transfer me. Nothing like being out of town and your major credit card is useless. Will not be using Chase any longer.

25. ★★★★★negative experience without a specific reason· unspecific

    Cannot scan ID. Does not scan back side of passport card and cannot be used.

26. ★★★★★negative experience without a specific reason· unspecific

    DO NOT USE THE APP ONLY CALL CUSTOMER SERVICE. Do not use the app. They do not have all your options in the app and will mess up all your account!! Then you’ll call customer service and they can’t give you a reason for anything. Only call or go in person and always ask for documentation of the changes made to your account!

27. ★★★★★negative experience without a specific reason· unspecific

    Older phone. Can’t use app anymore. Recent updates make it where I can’t use the app anymore. I have an older phone, it’s very inconvenient to not have access.

28. ★★★★★subscription and paid restrictions

    Autopay. Autopay was turned off and I can’t update to anything but paying off the entire monthly balance now.

29. ★★★★★negative experience without a specific reason· unspecific

    Try to change demographics. The site is a challenge to change primary contact phone; extremely difficult to manipulate the application.

30. ★★★★★negative experience without a specific reason· unspecific

    Access to funds. This crazy totally insane to continue to go through his declining or verification just for purchasing GAS!!