UBS Wealth Management

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1. ★★★★★negative experience without a specific reason· unspecific

   Worst app ever. Can’t do any mobile transactions for a long time.

2. ★★★★★negative experience without a specific reason· unspecific

   Remarkably Bad App. Constantly crashes and limited user access and functionality

3. ★★★★★a needed feature is missing

   App very weak. This App pales in comparison to Fidelity, where Fidelity lists all relevant historical charts with Index comparisons and many different dates. Wish it offered historical data

4. ★★★★★a needed feature is missing

   20 year old UI. The UI is terrible. This app is not intuitive and is incredibly annoying to move around in. It needs a complete overhaul. Maybe get someone who isn’t 90 years old to give it a face lift from this generation.

5. ★★★★★account bans or deletion without explanation

   Poor customer service with delay in cash disbursement. I used UBS to buy company stocks and when I left and opted to sell the shares, they blocked my account due to change in address. I submitted a document to have my address changed and still they didn’t remove the block. It’s been 10 days and I haven’t gotten my cash disbursed and when I call they say they are understaffed and don’t know when the problem will be solved. Bank with them at your own risk.

6. ★★★★★negative experience without a specific reason· unspecific

   Michael Lowry. You need to be more like Fidelity. I don’t like have to place trades through a broker. I self manage my own accounts.

7. ★★★★★slow performance and long loading times

   Horrible app. Always slow. Too often down ‘for maintenance’. Often down in the middle of the night (ET) for absolutely no reason. It’s just terrible.

8. ★★★★★negative experience without a specific reason· unspecific

   I’m old. Top hard to photograph deposits

9. ★★★★★negative experience without a specific reason· unspecific

   Worst UI ever. Both the web and mobile version of this institution are horrific, so bad.

10. ★★★★★negative experience without a specific reason· unspecific

    Outdated. Website is not user friendly in obtaining certain information

11. ★★★★★negative experience without a specific reason· unspecific

    Terrible. App is not reliable, always under maintenance, and does not have a good user interface

12. ★★★★★subscription and paid restrictions

    Poor functioning. This app is terrible. The most difficult financial app I have ever used (out of 5 I currently use). Functions as simple as paying credit card crash often or just don’t work at all. Will likely cancel credit card solely because of the app.

13. ★★★★★a needed feature is missing

    Needs the ability to generate graphs. Should be Easton track trends

14. ★★★★★negative experience without a specific reason· unspecific

    App. Blows chunks!

15. ★★★★★negative experience without a specific reason· unspecific

    Trying to get a hold of someone. Trying to get a hold of someone and the phone hangs up on me instead of connecting me. Not happy.

16. ★★★★★slow performance and long loading times

    Worst app ever. It is hard to believe a multimillion company would have such abysmal app. Slow, limited functionality, faulty.

17. ★★★★★negative experience without a specific reason· unspecific

    Need dark mode. Please please please please please enable Datk mode. It is almost impossible to see text on the screen with such a bright background.

18. ★★★★★negative experience without a specific reason· unspecific

    Always problems. UBS SEEMS TO ALWAYS HAVE ISSUES

19. ★★★★★negative experience without a specific reason· unspecific

    Lip service. I have been trying to go paperless for well over a month. I called up and they told me yes you are going paperless. You will be receiving a notification in the mail confirming such. Yet I continue to get regular correspondence delivered to my home address. I have gone on the app numerous times in trying to go paperless for all communication in the SAVE changes button at the bottom is totally grayed out. I don’t get it. How do you go paperless when you keep getting lip service and app doesn’t work. If I guess I will be making another phone call. Maybe someone will follow through

20. ★★★★★negative experience without a specific reason· unspecific

    App is unusable for RSU’s. The information is incredibly limited. Vesting schedules are not available. (website has a link for it but doesn’t always work) Overall I don’t have any vehicle to reliably track and manage my holdings with UBS (which my employer requires). It’s so bad that as soon as any assets are available, I transfer them to another brokerage.

21. ★★★★★subscription and paid restrictions

    App Blows. Worst app of all the major brokers. Hard to navigate, difficult to find your cost basis and why wouldn’t you show what the value of your account is on a 7 day, month, 6 month and year to date value

22. ★★★★★negative experience without a specific reason· unspecific

    Is this a joke?. One of the worst app and website with lack of taste and functionality. I don’t know how this company is surviving. Please look at competitors and learn.

23. ★★★★★negative experience without a specific reason· unspecific

    Never saw anything less user friendly. Worst financial app

24. ★★★★★slow performance and long loading times

    A Terrible Platform. It’s slow, clunky and too prone to glitches. I don’t understand why they shut it down seemingly every weekend to address system upgrades. It’s also too difficult to measure performance and projected income. If I didn’t love my financial adviser, I would have bailed on UBS because this platform is so bad. The UBS tech team should be ashamed.

25. ★★★★★slow performance and long loading times

    Ready to Give UP - UBS Did. This app is grossly inadequate. For some reason being able to see the performance of your portfolio is not a priority even though it mentions the performance of index is that you might be compared against. It really reflects poorly on the company and the wealth advisors. Robinhood, Fidelity, and many others are vastly superior. I am about ready to move my money and give up on UPS as they have given up on this app.

26. ★★★★★negative experience without a specific reason· unspecific

    Erroneous balance. Unbelievably, UBS admits to a bug that simply reports a completely erroneous balance. When I called in, they admitted bug was affecting many clients. Bug has been this way for >24 hrs.

27. ★★★★★negative experience without a specific reason· unspecific

    Trash. Can’t login thru app for more than a week Total junk

28. ★★★★★negative experience without a specific reason· unspecific

    Don’t like it. Too difficult to read and navigate. Text is too light

29. ★★★★★negative experience without a specific reason· unspecific

    too complicated!. Genuinely one of the worst apps I ever dealt with. it’s not really clear how to work with this app. it’s unnecessarily too complicated for the simplest tasks like selling your shares!

30. ★★★★★negative experience without a specific reason· unspecific

    Complete Rubbish.. Holy 1999 look and feel. Steve Job is turning over in his grave. The people who designed this interface have a wonderful future in the hospitality industry.