HelloFresh: Meal Kit & Recipes

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1. ★★★★★subscription and paid restrictions

   Poor Customer service.. I was excited to try HelloFresh, but unfortunately my experience has been disappointing. After deciding I no longer wanted to receive another box, I was surprised to find that I was still being charged and sent one. I reached out to customer service hoping to better understand what happened and see if there was anything they could do. I was polite throughout the conversation, but the representative I spoke with was not very understanding or helpful, which made an already frustrating situation even more disappointing. I was also underwhelmed by the meal selection. While the meals are good, I found that many of the options become repetitive from week to week. If you want more variety or the more appealing meals, you often have to pay an additional charge on top of the subscription price. That makes it difficult to feel like you’re getting good value. Overall, I expected better customer service and more flexibility with both the ordering process and the meal options. I hope HelloFresh takes customer feedback seriously and works to improve both the customer experience and the variety offered in their meal plans. I am honestly shocked to see a company that seems to promote such good motives, work so poorly at customer satisfaction. The representative I worked with had also made a point to tell me to “donate the food to a local food bank” if I didn’t wish to receive it. Which would be a great idea except the box “ I didn’t prefer to receive” cost what little money I had for food that week so it wasn’t an option. And quite frankly it felt insensitive to my situation as it wouldn’t be enough to feed my family but left me with no other options. Overall if a meal plan is what you’re looking for I would say there are lots of good options, that promote health and good food quality’s that are filling as well as calorie controlled, that also strive to have good customer service but I would not consider hello fresh to be one of them.

2. ★★★★★negative experience without a specific reason· unspecific

   Worst app ever.. App is nearly unusable. How an easy app to make and maintain can be such a gigantic turd is beyond me. Constantly crashes, when selecting meals you get transported to some random destination. Food is meh. Constantly trying to upsell. Will be choosing a different service.

3. ★★★★★negative experience without a specific reason· unspecific

   Would do Negative Stars if I Could. My second box got lost, and all I get is an apology from their live chat. Got refunded later but completely terrible response from a company who is feeding my family for the week on a late Sunday night on Father’s Day. They basically said “sorry about your luck, but good luck feeding your family”. Terrible customer service.

4. ★★★★★negative experience without a specific reason· unspecific

   No allergy option?. The app was tweaking out and didn’t save my selection, I guess. I distinctly remember what I had selected and it was nothing seafood related since I’m highly allergic to it. I even put an add on for the meal that I did select. Yet they sent me a shrimp bowl and said that it’s my default and I didn’t change it… when I know I did. Dietary restrictions mean next to nothing. ADD AN ALLERGY OPTION.

5. ★★★★★subscription and paid restrictions

   They wont let you cancel. They won’t let you cancel. I cancelled on the 6th and they charged me on the 17th. They sent email on the 6th saying “Your plan cancellation has been processed as of 06/06/26. You have no more deliveries. When I asked for them to refund me for the 17th charge they said I had to do so 5 days in advance. I believe the 6th is more than 5 days in advance and had already received a cancellation notice. Why would I have to cancel again??????? This is a ply to just get money giving people the runaround.

6. ★★★★★subscription and paid restrictions

   Scammers with AI help desk.. They over charge you, and take extra money from your PayPal. They’re “75% off the first box, 15% off the next 3.” Doesn’t matter. Because they’ll just charge you an extra $20 and then ‘an authentication check’ for $2.70. Called in to their help center and Had to fight to be understood by a lady who sounded like AI……because she just kept saying the same sentence over and over. Don’t waste your time or energy on these people.

7. ★★★★★negative experience without a specific reason· unspecific

   Scan. Scam

8. ★★★★★negative experience without a specific reason· unspecific

   Terrible business strategy. Their main strategy is waiting their customers to forget skipping delivery. Sneaky business.

9. ★★★★★negative experience without a specific reason· unspecific

   Deceptive Practices. Beware: you are required to sign up to see meals, yet if you decide against the service, you can’t cancel without getting a box. I cancelled while on site when I didn’t care for the meal options, yet they sent a box immediately. No support was available on weekend so I called first thing Monday and was basically told, “Yes you cancelled but you cannot cancel the first box. Tough luck.” I now see CA and OR have sued Hello Fresh for such practices.

10. ★★★★★negative experience without a specific reason· unspecific

    Do not recommend. Terrible customer service.

11. ★★★★★negative experience without a specific reason· unspecific

    Bad and Worse. I tried this when I was offered a free trial From my daughter who had used it for a little bit. The food quality is OK nothing to write home about. It’s the portion sizes that are barely big enough for a child. Possibly good for maybe an elderly person who is living alone. However, I wouldn’t recommend this company to anybody because they are morally corrupt. I would never even think of using this company again ever.

12. ★★★★★subscription and paid restrictions

    Lair. I got an email to get $200 off offer and free delivery so I decide to came back and use the app. First week was meals (2 persons 2 meals) cost me 22$ but i thought they did not activate my offer yet. Next week they charge me 59$ as they consider each worth 22$ plus 11$ delivery + taxes When i picked the meal from the app, they did not show the price The food not worthing this price I call and they said this is a final price and did not even try to keep their customers I ended my subscription and not recommended for anyone Even with 50% of what i paid, i can get better fresh food from different cuisine

13. ★★★★★negative experience without a specific reason· unspecific

    App menu unusable. Once again you have updated the app and it will not even load the menu.

14. ★★★★★subscription and paid restrictions

    Terrible App - Terrible Food - Terrible People. Avoid this Company at all Cost - 1. poorly run - multiple logistical failures 2. low quality food at premium prices 3. Bad Customer Experience Bad Support They may be one of the better known in this space / but better alternatives exist

15. ★★★★★subscription and paid restrictions

    Disgusting company. The truth has been revealed. Never renewing my subscription again.

16. ★★★★★subscription and paid restrictions

    Hate the App Updates. The new app updates are awful. It’s so difficult to navigate the menu options now so it takes such a long time to select meals. Also, almost every recipe has an up charge on it. I’ve been a long time subscriber because I’ve loved the convenience, but these updates now have me considering cancelling.

17. ★★★★★subscription and paid restrictions

    Terrible. The prices are extremely high, and if you get a deal or a promotion, you know that promotion, even if it’s advertised to give you a discount of higher for a certain amount of time. It doesn’t even roll over if it does something weird to your account and you basically never charged it but kind of did when you were there cause you saw it then your promotion gets lost as well. They don’t want to give you another promotion. I’m on top of that the prices for HelloFresh right now are quite literally the amount of what it would cost to order them literally online and get the groceries so this is not even helping you know it really isn’t. That’s probably why the sales have gone down toobecause it’s not helping you know before it was helping you know now it’s not and at this point what’s the point of using it if they’re not even really gonna benefit us at all

18. ★★★★★subscription and paid restrictions

    Bad first impression. My very first order of 6 servings only came with half the ingredients. When I called in to ask for a refund and to cancel my account, I was offered $10 credit on a $66 order.

19. ★★★★★subscription and paid restrictions

    HelloFresh: Where “Meal Kit Delivery” Becomes a Mystery Box Disaster. Absolutely stunning achievement by HelloFresh: a meal kit service that somehow makes grocery shopping feel organized and reliable by comparison. Their delivery emails provide almost no useful information, like what food is arriving. The website is equally magical hiding basic details such as one-click menu displaying a list of which meals have been ordered and when they are scheduled to arrive (check Amazon Shopping Orders for inspiration on how to fix this). Then comes the “fresh” part: missing ingredients, expired produce, incorrect cooking instructions, and one entire meal kit destroyed inside the box in a way that looked less like shipping damage and more like careless package during a tornado drill. And for the grand finale, my latest box included only 3 meals out of the 5 I paid for! Hellofresh has truly reimagined dinner: less meal planning, more detective work, quality control roulette, and the excitement of wondering whether dinner will exist at all.

20. ★★★★★negative experience without a specific reason· unspecific

    Scam. Keeps charging me 70 dollars

21. ★★★★★negative experience without a specific reason· unspecific

    Overly Aggressive. Hello Fresh recently changed their app to include a very annoying pop up that will not go away urging users to order an extra meal. This impedes the ability to scroll through options and make changes. I may have to cancel the service, which I otherwise like, because of this.

22. ★★★★★subscription and paid restrictions

    App is buggy after update. The key functions I use in the app are no longer working. The Home screen displays an error message: “We’re having technical issues. Refresh or come back later.” This issue has persisted since the app update and is preventing me from skipping weeks. I don’t order HelloFresh every week, so this is an essential feature for me. As a result, I was charged last week for meals I did not want. Customer service was helpful and credited me for the value of the box, but I would have preferred a refund. Additionally, the chat message box appears behind the navigation bar, making it impossible to type messages to the support agent. This forces me to repeatedly exit and re-enter the chat just to get the input field to reappear, which has been very frustrating.

23. ★★★★★subscription and paid restrictions

    THEY WILL TAKE YOUR MONEY. Do not put your cc info in. Even if you don’t place an order and just make an account they will take your money and even though it’s been 4.5 hours tell you they can’t refund you. They state some bs policy and tell you it’s been past 11:59pm even though I signed up at 12:30am of today. I assume they are hurting for money since they charge you for no reason. DO NOT TRY TO TLK TO CUSTOMER SERVICE ITS ALL AI! horrible company Horrible service Horrible options

24. ★★★★★negative experience without a specific reason· unspecific

    Impossible using. absolutely not intuitive menu, it is impossible to find recipes for the products you ordered. you just waste time and don't cook because the app was invented to sell more, not for you to cook

25. ★★★★★negative experience without a specific reason· unspecific

    Bad. Terrible customer service

26. ★★★★★subscription and paid restrictions

    app. keeps refreshing.. when i try to edit meals i choose seafood filter and app keeps refreshing about halfway down the page. i’m not able to see all options because i can’t get past the point where it refreshes. frustrating! it has been this way for over a month and i’d rather cancel my membership, than keep hoping it’s been fixed.

27. ★★★★★subscription and paid restrictions

    App constantly refreshes. You can’t remove meals, if you close the app and open it just adds them back. Scroll through more than six new choices and suddenly it refreshes and you’re at the top of the list. I’ll probably use the browser, which is annoying but at least works. Why on earth would there be a refresh every 3-5 minutes. And even on a refresh, most of the time you’re still taken back to the same or close to same spot on a scrolled page. Completely defeats the purpose of the membership as a whole if I can’t choose.

28. ★★★★★negative experience without a specific reason· unspecific

    Will make you sick. Two deliveries now the ice packs were melted and the bottom of the box was warm, where they put all the meat. Canceled

29. ★★★★★negative experience without a specific reason· unspecific

    Worst app. Never able to select items to add to my order always reverts back to items that were selected for me that I don’t want. I’m not sure how a company to this size has such an annoying glitchy app. If problem persists will definitely cancel my plan.

30. ★★★★★negative experience without a specific reason· unspecific

    Poor Logistics. First strike was missing ingredients. Second strike was a whole box that never showed up. Third and final strike was a box that went to wrong address. My patience has run out.