TripIt: Travel Planner

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1. ★★★★★negative experience without a specific reason· unspecific

   Hate this site. I cannot print my schedules (exclamation mark) and there is no way to copy a picture of the menu I keep getting on this page. The also will not transfer to my calendar so I end up manually adding all travel plans anyway. Waste of time.

2. ★★★★★negative experience without a specific reason· unspecific

   Getting worse. I use the app everyday. It’s started hallucinating and adding flights that I’m not taking. Like UA4 from Inverness in 200 days? Bugs are popping up and features aren’t working, and same old bugs they haven’t fixed.

3. ★★★★★crashes, freezes and errors

   Broken. App used to work really well. Would import travel info seamlessly. Now it does not work.

4. ★★★★★negative experience without a specific reason· unspecific

   Just signing in. This is the worst app in the world. I have tried to sign in for the last 30 min. I have also tried to sign in as a guest associated my wife’s account and still can’t connect. App is no good if it doesn’t work.

5. ★★★★★negative experience without a specific reason· unspecific

   still doesn’t work on mac. what a terrible bug, it’s been 3 months and it still freezes on mac as soon as you open app and click on any trip! Developers should be fired

6. ★★★★★negative experience without a specific reason· unspecific

   Terrible customer service. Used to be great, now abysmal

7. ★★★★★login, signup and account access

   Frequently locks me out of my Pro account. I have used TripIt with a Pro account and loved it, but recently it started locking me out of my account for 12 hours at a time. It turns out that if I have my VPN on it triggers an account lock and I cannot access my account. Why TripIt treats VPNs in such a stupid fashion I cannot imagine, but I sometimes use a very popular VPN when traveling and losing access to my data while on a trip is not okay. I switched to Wanderlog and have not had problems. Update: I was able to confirm with TripIt support that an account is automatically locked for 12 hours if they don’t like the IP address. No warning or notice, just immediate 12 hour block with no access to travel info!! And this is based on a blacklist that is obviously faulty. I suppose this is what happens when you hire IT folks who don’t travel, lol!

8. ★★★★★no cars in rain or rush hour

   Stay away. They broke a good service.. I used TripIt for years. It was a reliable service. They recently started banning access from VPNs. They lock you out of your account when you need to get critical information about your trip. If you’re doing the safe thing while traveling—using a VPN on a public network—and you need your hotel or flight information… … TripIt will block your access to your travel details. They’ll probably turn your account on if open a ticket. That takes days. You need flight and hotel information TODAY. Not in a few days. This is incredibly dangerous. Hopefully they reverse this dangerous practice soon. Until then, there are other travel organizers that don’t block you from getting your travel details when you need them.

9. ★★★★★subscription and paid restrictions

   Junk. Maybe if you pay for it it works but otherwise this app does nothing but take up your information and space

10. ★★★★★negative experience without a specific reason· unspecific

    Connected Apps. No way to add these apps

11. ★★★★★subscription and paid restrictions

    Can’t Cancel Subscription. They make it impossible to cancel subscription. There is no where in the app to cancel subscription. Be careful!!!!!!

12. ★★★★★subscription and paid restrictions

    Paid for Pro Subscription primarily for airfare refund notification feature. I have received at least ten notifications from TripIt Pro claiming that a flight I have booked is not cheaper and I should contact the airline for a refund. I subscribed specifically for this feature. Feature is garbage. Every single notification of claiming reduced airfare has me going and checking. Yup. Wrong. Not less expensive but more. Latest example. Email/App notification came in. Immediately checked cause I was on the computer. Flight was not $338 as claimed by Tripit Pro but actually $418. I paid $397. Save your money. And honestly the other features of the app aren’t that great since the airline apps do it better faster. If your company makes you use Concur’s TripIt great whatever but at a consumer don’t waste your time and money with this app.

13. ★★★★★negative experience without a specific reason· unspecific

    this app sucks. used ti be great. now doesnt load trips. goodbye

14. ★★★★★inaccurate results and incorrect data

    Spent more time fixing errors. Inaccurate from the get-go on a very clear and easy to read hotel reservation. Wrong checkin and check out dates. Placed 4 guests on my hotel reservation for 2, including guests "Flex Rate" and "Free Breakfast". 😂 Wanted me to create a new plan under a trip that had already been created for the same dates. No way to assign it to an existing trip. Too many other issues to list.

15. ★★★★★subscription and paid restrictions

    Disappointed. I was really hopeful this would be the travel tool that managed my trips and points. Turns out if you use American you have to email them statements which is a non-starter. It cost me $50 to learn that lesson. Tracking flights and trips I have plenty of those tools, but if you can’t track my primary airlines loyalty program then what’s the point. Also, doesn’t track my Chase Sapphire or Citi points. And the Marriott wasn’t working either. Account deleted and lesson learned. Would have been nice to have known this ahead of time.

16. ★★★★★negative experience without a specific reason· unspecific

    The Best. All my travel in one place.

17. ★★★★★negative experience without a specific reason· unspecific

    Deleted trip portions. I loved this app but with a recent conflict they deleted all three segments of the trip instead of just the one which needed replacement. I spent much time editing them for all the seat assignments, ticket numbers and Itinerary code. The last two segments were with a different carrier so it is difficult to restore. Next time I will ignore their conflict resolution so nothing gets deleted. Their support was not helpful and said the information could not be recovered.

18. ★★★★★negative experience without a specific reason· unspecific

    Does NOT work on Mac, even with Apple M Chip. I’ll save you some time if you’re trying to use the iPad app on your Apple M chip Mac (which TripIt says will work on its website), it doesn’t work. It opens and looks promising showing your trips, but when you click on a trip you get the eternal rainbow spinner to nowhere. Hope this saves someone else from having to discover this the hard way.

19. ★★★★★subscription and paid restrictions

    Useless without a subscription. Not cool.

20. ★★★★★crashes, freezes and errors

    Password reset broken. Password reset link expires immediately. Cleaned out emails. New email same thing. No one to contact

21. ★★★★★the stated pickup time is a systematic lie

    It lied to me. I downloaded this app today and sent flight information for an upcoming flight. A few hours later I got an alert that the price had decreased $62 from what I paid this morning. It listed step by step directions for calling the airline and requesting a refund. I was impressed….until I followed those instructions. I ended up wasting 20 minutes on the phone with the airline and looking like a fool…because the price had NOT actually changed at all. I obviously can’t trust this app, so won’t be using it again. Deleted!

22. ★★★★★negative experience without a specific reason· unspecific

    Awful. I have been using TripIt on-line for years and have really liked it. Just downloaded this app to my Mac and it is utterly useless. Every time I try to navigate to a different record the system crashes. And yes my computer has an Apple silicon chip. This is making me question whether I should be relying on the web version as well.

23. ★★★★★negative experience without a specific reason· unspecific

    Does not work with screen mirroring. Screen shows a full screen home page instead of mirroring correctly

24. ★★★★★subscription and paid restrictions

    DO NOT WASTE YOUR MONEY ON PRO!!!. First off this app has a hard time figuring out scheduling changes. Shortened one trip to add a trip right after it. It combined it into one. Why? Cause I hadn’t set the date on the first trip to the earlier return date. I have received four alerts saying that the price of flights were cheaper than what I paid. This is the point of why I paid for the pro version. When I looked all four weren’t cheaper they were more expensive. This app is a complete waste of money. Concur is not adding any benefit to your travel . Don’t download this. It’s a time consuming frustration. And that’s being nice.

25. ★★★★★negative experience without a specific reason· unspecific

    New account setup is a mess. Setup a new account. Confirmed email. Get the doesn’t match note. Hit update password and get invalid form message. Endless loops trying all fixes. Horrible maintenance of links.

26. ★★★★★negative experience without a specific reason· unspecific

    Can’t link to inbox. Trip it is awful. I tried to link this app to my email inbox 5 separate times. It keeps failing and won’t link any reservations or information for my upcoming trip. This app sucks.

27. ★★★★★negative experience without a specific reason· unspecific

    Constant problems with signing im. The program constantly drops password and requires that a new password be established. Ready to move on and find another travel organizer

28. ★★★★★negative experience without a specific reason· unspecific

    app not updating info. despite confirming receipt of itineraries, the app info doesn't update. I have to reinstall each time to see latest info. Apple phone.

29. ★★★★★crashes, freezes and errors

    BROKEN SOFTWARE. I've used and loved this app for years. But recently it isn't working. It send me a notification for a trip to Philadelphia, which does it exist ! They used two flights to/from PHL are in the past (Dec 2025 and January 2026). It also projected a return flight a year into the future that isn't happening. So the whole trip spans 328 days, and centers around two past flights. THEN it added an upcoming trip to California in April to that same reservation. THEN it added a trip to Europe in July to that same reservation. What is happening? Why can't the software differentiate past trips, upcoming trips, and different dates and places months apart? The responses from support were also useless. First they told me the system can't detect if flights are in the past because the reservation doesn't have a year? Of course it does. Then they said it groups them together based on similar data ranges, but the dates span 328 days and are months apart. Then they said I should manually arrange them into 3 trips. Why would I even have an app if I need to do that? SOMETHING IS BROKEN, and support is no help at all. I'll be looking for a replacement.

30. ★★★★★subscription and paid restrictions

    Garbage. If you forget your password you will never again be able to access your account, even after a reset. Plus the cost for the most basic itinerary is ludicrous. Got this to replace TripCase and this app is absolutely horrible and outdated.