appTaxi - Book and Pay Taxis

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1. ★★★★★negative experience without a specific reason· unspecific

   Careful relying on this to get around. Confirmed in advance/booked taxis don’t mean you’re actually going to receive a taxi. They can just cancel it if they don’t fulfill. Reliant on the cab population to be willing to take the ride and twice they just didn’t take the ride. Also, even if calling an immediate taxi, very hard to find ones. Prices good though. Just don’t use if in a hurry.

2. ★★★★★negative experience without a specific reason· unspecific

   Terrible. Didn’t work once in Florence. Scheduled taxis canceled multiple times with only a single notification and no record on the app. Terrible GPS, unable to determine street type, this is the worst app I’ve ever used

3. ★★★★★charged before the ride, no driver

   Terrible. App is terrible. It connected me to a driver who never came. The app’s estimated time of arrival was way off and never updated as the driver became delayed. The app didn’t allow me to cancel and switch drivers.

4. ★★★★★negative experience without a specific reason· unspecific

   Horrible update. Martha

5. ★★★★★negative experience without a specific reason· unspecific

   Garbage. Totally trash app.

6. ★★★★★negative experience without a specific reason· unspecific

   horrible. horrible would never give me taxi and would never explain where to go, map is not clear at all and my taxis would never show up

7. ★★★★★crashes, freezes and errors

   Update is bad. New update does not allow you to select a location. It lets you type it, but it will not select it when you click it. Broken

8. ★★★★★crashes, freezes and errors

   Latest Update is not Working. The app no longer allows selecting the destination from a search. You can find the destination but it will not populate. It also does not allow me to change the address that it pre-populates. Only my saved locations work.

9. ★★★★★pre-booking is really just a delayed search that falls apart

   Ridiculously Buggy. I just spent 10 minutes trying to input a starting address. The app is asking for a house number when I’ve already given it a house number. It won’t just accept “Stazione Sant’Agata” when there’s only one station in town. There are probably no drivers here anyway. Dismal. 😒

10. ★★★★★slow performance and long loading times

    rude people. works fine sometimes, other times if u call the number as an english speaker, they’ll hang up on you each time. extremely ignorant and slow people. you can perfectly pronounce something or mispronounce it, either way they won’t understand you.

11. ★★★★★negative experience without a specific reason· unspecific

    Do Better. Tried, unsuccessfully, to use this app 3 times. Things to improve: Make it work with the wallet on my phone Allow it to use the gps for locations Make it more like the Freenow app I used in Rome.

12. ★★★★★negative experience without a specific reason· unspecific

    Rip-off. Official fixed rates to airport (MXP) shown in the app not being honored. Overcharged by €26 bc meter was used instead. I’d stay away.

13. ★★★★★charged before the ride, no driver

    Never showed the charged me randomly. I booked a ride which was confirmed and showed in my booking page. I went outside it said that the cab was four minutes away. While I’m outside a cab drives BY doesn’t even stop doesn’t even look around and just cancels. So I go back to my bookings and there was nothing there. They just canceled The ride on me. Didn’t stop or provide a reason. I was going to an appointment so I waited a bit more. Nothing came. Later on they charged me random €10 saying that I took a ride with the driver. I didn’t. They NEVER CAME. The receipt has they sent had NO destination on it - because they didn’t take me anywhere.So they basically canceled my ride, without explanation left me stranded from a booked ride and then charged me later for a fake ride. Now I’m doing a charge back because they won’t refund me and I would say that this app is fraudulent. Awful and also stupid of your drivers.

14. ★★★★★pre-booking is really just a delayed search that falls apart

    Terrible Service. They’ll send a taxi, drive to a place completely irrelevant to where you ask, and then not call you until it’s been 5-10 minutes past the arrival time. Today, not only did that not come to the place I asked them to, but they also never called. I don’t think they even showed up. I spent the next 25 minutes trying to book a taxi to a place I URGENTLY needed to get to, and nothing happens. Funnily enough, as soon as I found a friend to drive me, a taxi magically is dispatched. Do NOT use App Taxi unless it is a last resort. I sure won’t be.

15. ★★★★★negative experience without a specific reason· unspecific

    Beware! Drivers will scam you and support doesn't help!. We got scammed today by a driver who took advantage of my young adult daughters. He turned off the meter and tracking so I couldn't see where they were and then forced them to pay cash rather than card and charged them €37.50 for what should MAX have been a €19 trip. I tried to call the number for help and they hung up on me three times. Wrote an email but don't have high hopes

16. ★★★★★overall positive experience· unspecific

    Firenza W/Leonardo!. Seamless Registration. On time. Great (exciting) ride. Ask for Leo. You might learn some new Italian swear words! Oh- and PEOPLE- Do NOT leave your phone in the Cab!!

17. ★★★★★overall positive experience· unspecific

    Awesome service. We took one of their taxis from the airport to the hotel and the driver gave me a card for my return. After I installed the app and registered an account, booking a taxi for the next morning was super simple. Drivers are very courteous and I can pay with a credit card.

18. ★★★★★overall positive experience· unspecific

    Service. Even though English was not spoken perfectly (over the phone and by the driver) the overall experience and service was good, and I would recommend appTaxi.

19. ★★★★★overall positive experience· unspecific

    Great app to have. Excellent and convenient app. Allowed for a last minute (early hour) taxi to be called. Payment to drive was super easy also!! Great find!

20. ★★★★★overall positive experience· unspecific

    Mark and Carolyne. Great can driver - courteous

21. ★★★★★overall positive experience· unspecific

    Good driver, good rate. My driver was very nice and the cost was much less than uber.

22. ★★★★★overall positive experience· unspecific

    Grazie!. Eccellente’!!!!

23. ★★★★★clear and easy workflow

    Very easy to use!. Very convenient to use.

24. ★★★★★overall positive experience· unspecific

    Awesome Service. Our driver was great and enjoyable to talk to. Even gave us great tips for our stay.

25. ★★★★★overall positive experience· unspecific

    Taxi ride. The guy who picked me up was very nice, called me when he couldn’t spot me for pickup in the busy square, chatted me up with his best English and then made sure I safely walked into my destination

26. ★★★★★overall positive experience· unspecific

    Worked perfectly. Scanned the QR code, entered destination and a taxi was there in 10 min. Quick, easy and got me there on time.

27. ★★★★★the app helps achieve the intended result

    Siena. This App was a life saver in Siena! Highly recommend!

28. ★★★★★overall positive experience· unspecific

    Taxi drivers are nice!. When you think of New York taxi drivers you think of people in a hurry. In Firenze every driver has been very kind.

29. ★★★★★overall positive experience· unspecific

    Sophie. Good driver

30. ★★★★★overall positive experience· unspecific

    Great ride. Very friendly