Hopp: Get a Ride

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1. ★★★★★negative experience without a specific reason· unspecific

   Parking. Ridiculous parking options will not let you in ride no matter what

2. ★★★★★negative experience without a specific reason· unspecific

   First ride. Flat rear tire

3. ★★★★★slow performance and long loading times

   Lime is better. Too slow

4. ★★★★★negative experience without a specific reason· unspecific

   Trash. I parked it and got a like as soon as i could.

5. ★★★★★negative experience without a specific reason· unspecific

   Terrible. The worst experience ever

6. ★★★★★negative experience without a specific reason· unspecific

   Terrible ride. This was the worst experience in my life. It was super hard to do and I would not recommend it.

7. ★★★★★negative experience without a specific reason· unspecific

   Bad. Device does not go

8. ★★★★★subscription and paid restrictions

   Not working. Wasn’t locked when I found it and didn’t work, would like a refund

9. ★★★★★negative experience without a specific reason· unspecific

   Customer service horrible. Worst experience with customer support, lost my phone on my ride and they were no help in contacting the driver had to go to Apple to find it. Customer service was unwilling to help and told me because I was calling from a a different number I would have to email support of course I’m calling from a different number I just lost my phone

10. ★★★★★negative experience without a specific reason· unspecific

    What the heck. Why did I have to drive block after block trying to find parking and it wouldn’t let me park at any of the parking stations lol

11. ★★★★★negative experience without a specific reason· unspecific

    Rylan. Can’t ride it past a bridge

12. ★★★★★negative experience without a specific reason· unspecific

    No bueno. This service is horrible barely have parking and used up a lot of my money deleting app today

13. ★★★★★the stated pickup time is a systematic lie

    not good. will assign you a driver 11 minutes away and then charge you $5 to cancel. give me my money back

14. ★★★★★negative experience without a specific reason· unspecific

    Scan did not work. Had to scan 5 bikes and charged additional money

15. ★★★★★negative experience without a specific reason· unspecific

    Not getting ride. Everytime I try to book the ride they keep canceling

16. ★★★★★driver accepts the ride, then maneuvers the passenger into canceling first

    Never Accept. They were great earlier 2025. But lately none of the drivers accept any fares and so you waste a lot of time on the app just waiting for no one to come.

17. ★★★★★negative experience without a specific reason· unspecific

    Bad bad bad. Honestly I tried to end my ride in the legal zone for many time and didn’t work

18. ★★★★★subscription and paid restrictions

    Zero safety accountability!Save money in exchange for useless customer support and the worst drivers. The driver nearly caused a high-speed collision by failing to yield to oncoming traffic while holding a phone in his hand. Despite providing an official police report for stunt and distracted driving, support refused to take any responsibility. They didn't even refund the trip, let alone provide compensation. They prioritize protecting dangerous drivers over passenger lives. Absolute scam

19. ★★★★★negative experience without a specific reason· unspecific

    don’t waste your time.. by far the WORST transportation app i’ve ever used. drivers will say they’ve “arrived” but will be at a totally different location. don’t bother with this app

20. ★★★★★subscription and paid restrictions

    Not transparent (Washington DC). Really disappointed with this service. I paid for 60 minutes with unlimited unlocks but the app charges me $4 per unlock. Tried reaching out to support but received no response. Forced to walk the rest of my journey.

21. ★★★★★negative experience without a specific reason· unspecific

    It did not move at all. It would not work, went nowhere!!

22. ★★★★★negative experience without a specific reason· unspecific

    Scammed by driver and support has been useless. Used the app for the first time to get picked up at an airport, the driver assigned to me waited until he dropped me off to start and instantly finish the ride. I was charged $25 for a late fee despite being picked up instantly and support has essentially ghosted me.

23. ★★★★★negative experience without a specific reason· unspecific

    Can not figure out how to use 30 minute pass. I just bought a 30 minute pass and I can’t figure out how to use it. Every time I try scanning a bike it prompts me to pay again. What a garbage app and user interface

24. ★★★★★negative experience without a specific reason· unspecific

    Lock stuck. Lock won’t come undone

25. ★★★★★negative experience without a specific reason· unspecific

    doesn’t go where lime goes. lame

26. ★★★★★negative experience without a specific reason· unspecific

    Disappointed. The bike kept stopping and it only allowed me to ride away from where I needed to go

27. ★★★★★negative experience without a specific reason· unspecific

    Limited range. Poor service

28. ★★★★★crashes, freezes and errors

    Mitchell. Lock broken but left in a prior locking area

29. ★★★★★negative experience without a specific reason· unspecific

    Awful. Went 3 mph the whole time.

30. ★★★★★negative experience without a specific reason· unspecific

    HORRIBLE custom service and support. I bought the 100 min pass and can’t use it!! I want my money back!