The Run Experience

95 source reviews · 100% labelled · 22.1% with a specific topic

4.3

of 5, across 95 reviews

Corpus profile, not the current store rating

What people write about

Direction describes a theme in aggregate. An individual review may differ — select a theme to inspect its star profile and every text.

Mostly praised

Mostly criticised

Unspecific

All reviews 95

loading the rest of the reviews

★★★★★subscription and paid restrictions
Used to be good. This used to be worth the cost but not any more. The app doesn’t work consistently and the support team doesn’t respond when you have a problem. The only reason it’s two stars is that you can take the training and add it as a custom training in an app that works, like strava or Runkeeper.
★★★★★negative experience without a specific reason· unspecific
DO NOT BUY!!! BEWARE. You will not be able to remove your credit card information and will keep charging you over and over again Furthermore, this app is a ripe off!! All information and community’s you can find on internet for free! DO NOU BUY!!
★★★★★subscription and paid restrictions
Lacking customer service. I clicked on a “7 day free trial” banner and instead immediately (and involuntarily) paid for a one year $120 membership. I’ve sent 2 requests for a refund and heard nothing.
★★★★★trial charges and refunds
Deceiving. Advertised as 7-day free trial, but charged immediately for annual subscription over $100. I shouldn’t have to pay up front just to see what you have to offer. Please refund my money. Deleting app.
★★★★★negative experience without a specific reason· unspecific
Probably the worst running app ever. Seriously. How on earth are you supposed to navigate this thing? I regretfully bought the Month $20 package; utter waste. I hate this app with a passion. Use Nike Run Club instead.
★★★★★negative experience without a specific reason· unspecific
No tracking while phone is locked. I purchased this app hoping to finally have a good running tracker, but once the phone locks it does not track distance or progress. Unsubscribing until this issue is fixed.
★★★★★negative experience without a specific reason· unspecific
Run experience. Frustrating app to use. I never could get to the place where I wanted to get. I click the start button and I’m at the end of the program. The advice is fine if you can find it.
★★★★★negative experience without a specific reason· unspecific
Boo!. Not useful too expensive
★★★★★negative experience without a specific reason· unspecific
Ok but... You keep telling us that your 30 day running challenge is available and to download it. Nothing nada zilch found yet all your links are on the app for it. Thinking scam...
★★★★★negative experience without a specific reason· unspecific
Great workout app but….. This really is (was) the best running app. I really enjoy using it but anymore when I use it, it crashes every time I lock my screen to run. I tried it a couple of times and it just closes and I have to restart. What’s bad is I was trying to see how fast I could run a mile and get a new personal time and when I looked at the app when I was done it didn’t even record my jog. I used this app all during 2020 and it’s a great app but needs some problems fixed.
★★★★★subscription and paid restrictions
App crashes during workouts. Like their videos so was willing to try their premium app. App crashes during workouts sinking motivation. Uninstalling and canceling the trial. I am extremely dissatisfied with this app. Edit: They apologized promptly for the problems which gets them a star back.
★★★★★privacy and excessive permissions
Data and Privacy. To make this, or any app like this, work well for you it requires that you share your health data. When you dig into the privacy policy there are no assurances that your information it secure and when you look up the App Developer there is little to no information about ONgo available at all. There are many benefits to be sure but the vagueness and hidden trading of my personal health data leaves me deleting the app.
★★★★★negative experience without a specific reason· unspecific
Glitchy. Though I love watching the videos by the coaches and the excellent information I find the actual app glitchy. It seems to need wifi when I am outside and sometimes the exercises are in the wrong order (or have the wrong time) and sometimes it does not actually record my runs. To be truthful I have not used the training app for about 2 months. I am running a virtual 1/2 marathon with another plan with hopes that they improve the functionality and I can try them without deferring to other plans in July.
★★★★★negative experience without a specific reason· unspecific
Free version very limited. If you want to get videos or other, prepare yourself to pay a monthly or annual fee. Would have been nice to tell it upfront
★★★★★mixed experience without a specific reason· unspecific
No experts in the community. While I really like the way they have mobility worked into the training, it really helped me train for a marathon - there are glitches in the app that haven’t been addressed for 2 years. It glitches and stops showing the videos for strength and warm ups and loops back to previous instructions during intervals and no one from the app/company is ever in the comments… they don’t answer questions and don’t offer any encouragement or support. It would be nice if they fixed the glitches and update the app with a 10k race and other timely content - additional strength training options than walking forward and backwards on hands and feet - with wrist issues / that’s a challenge.
★★★★★mixed experience without a specific reason· unspecific
Excellent app just needs to be more user friendly. I wish the runs would prompt you like for example when you have to run for 30 seconds then walk for 30 seconds for 5 mins, I wish the app would say run and then after 30 seconds, it would say walk just like the C25k app. There’s a lot of information in the app, and I think its not organized properly. And how come the 5k program has you working out 7 days a week? I know i know some of them are drills and breathing work but still. Its just difficult to use the app, while running i kept looking at my phone. Otherwise its a great place to learn much more about running!
★★★★★subscription and paid restrictions
Review. I like the app but wish there was more content for NON-PREMIUM subscribers. I realize TRE has to make a living. But it would be nice to have a discounted rate for military/seniors etc.
★★★★★subscription and paid restrictions
Videos not available. I signed up for a year subscription but I can’t view videos until the 7 day trial is over. This is frustrating.
★★★★★subscription and paid restrictions
Love the coaches. App isn’t very accessible. I purchased this app because I’ve been following the run experience on YouTube and love their content. I just went on my first run while using the app and found myself fumbling a lot. I didn’t really like that it’s not compatible with my Fitbit and I couldn’t control my music from the app, so I had multiple apps running at once. Maybe I’ll figure it out more as I use it more. I purchased the yearly subscription so I’m in it for the long haul, it helps that I love the coaches!
★★★★★overall positive experience· unspecific
Awesome content!. This app is loaded with awesome content! It would be better if the app was able to synch with my HRM and also include a metronome. If the app could also integrate with Strava that would be really slick as it would allow me to really amp up the data analytics associated with the training content in the TRE app. Don’t get me wrong this app is still worth the coin to have access to the community and resources.
★★★★★overall positive experience· unspecific
Worth the quality of programs you get!. GREAT workouts and programs. My only issue is (and I hate complaining about it!!!) is the user experience like others mentioned. The app is super glitchy and often times I just become frustrated and close it down after reading what the workout is. It will skip, pause, or shut down on its own and it’s super disruptive to the flow of your workout. In the end it’s totally worth purchasing for the workouts whether you can play them in real-time or just follow them by reading ahead.
★★★★★overall positive experience· unspecific
Great training resources, tech needs work. I run marathons and rely heavily on online coaching for my training. I previously used SportMe and am shocked at the quality difference with TRE. The training is thorough and has completely overhauled my running form. I’ve never felt better running. My only critique is the actual user experience. I can’t use the app to record my runs as it’s faulty and messes with my music volume and often pauses itself or resets mid-run. I end up starting the workout to read the daily routine before closing the whole app to record on my Apple Watch. For the price I think this feature could be improved. Nit picking here, but I really wish the strength workouts were full videos rather than clips. They are so dull to complete, especially since the clips replay themselves and I’m completely wiped out from completing my 150th burpee. It’s always more encouraging for me to workout with the trainer going through it alongside. But still worth it. Thanks for building such a great resource!
★★★★★overall positive experience· unspecific
Love the TRE App and Community!. I’m only three days into using the TRE app, and so far it’s been great! I’m doing a 30 Day Challenge (30DC), and not only are the videos and coaching fantastic, but the community support is as well. I’ve been running for over a decade, but have never done any of the things I could have been doing to become a better runner — drills, mobility, breathing exercises. TRE is definitely going to change that! So glad I found this!
★★★★★overall positive experience· unspecific
Can’t unlock program after paying for it!. Paid for subscription- when I try to start a program it tells me to subscribe- can’t find any contact info through app to complain- missed this morning’s run trying to figure out how to unlock it after I have paid for a month’s subscription- very unhappy!!! Glitch in app - was able to log in and use later in day - have only used twice -so far it seems to have excellent training instruction!
★★★★★overall positive experience· unspecific
Awesome and helpful with few missing features. Such a great app whether you’re beginning a running journey or looking for some motivation, extra challenge, or wanting to improve all around as a runner. Great, updated videos, a wide variety of training options, and a pretty decent community.
★★★★★the app helps achieve the intended result
Workout assistant. First time really using the App while training for a Half Marathon. Following along with the actual required exercises (specifically for the Half), after seeing them demonstrated has helped me complete the sessions much quicker! I did find that I wanted to review the demos prior to starting the workout but then I didn’t know how to quit to leave the workout uncompleted! If you go to the end of the days workout, to the final page Session Complete you can’t return to the beginning, etc. The only option is to like/dislike 👍 👎 and press Done. Here, it would be helpful to have a Go Back option to any of the previous pages! It may just be me as I get use to the App! The wonderful thing about this App is that a Coach (Edward in this case) will send positive feedback to help inspire you further and to answer any of your questions about the routine or alterations to the Workout!
★★★★★overall positive experience· unspecific
Thumbs up. I've been using the free version for about a week and I like it.
★★★★★overall positive experience· unspecific
Fantastic early version. This is good but mostly just a web site port which runs pretty slowly (like my running! 🤣) Lots of good free stuff for runners at all levels. I'm a subscriber so look forward to more features over time.
★★★★★overall positive experience· unspecific
Great app. Every runner needs this
★★★★★overall positive experience· unspecific
1/2 marathon training. This is perfect ! Love the daily run and the session breakouts!