Bloomingdale's: Online Store

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1. ★★★★★search and filters simply don't work

   Filter. I have reinstalled this app multiple times and still does not work properly. I give up. Stop sending me marketing emails if the app doesn’t work. Don’t tell me to use the website instead. 6.20.26 Filtering search freezes app. Useless.

2. ★★★★★negative experience without a specific reason· unspecific

   Awful experience. I waited over a week for my order, only to be told it was delayed after I contacted customer service. Then, the next day, they unilaterally cancelled it, claiming it was out of stock. What's more infuriating is that the item is still available for purchase on their app right now. This is absolutely terrible service selling items they don't have in stock and wasting customer's time. I was planning this as a gift, now I'm left with nothing. Selling products that you apparently don't have in stock and cancelling orders after customers have already waited is unacceptable.

3. ★★★★★negative experience without a specific reason· unspecific

   Doesn't Load content. ios 26 - both Macy's and Bloomingdales' apps are unable to load content if the filter is used. The "wheel" just spins and then the app freezes.

4. ★★★★★negative experience without a specific reason· unspecific

   Faulty App Technology. App freezes and crashes every time I attempt to filter. Clearly experiencing wider tech issue imbedded with the app. Without filtering capabilities, any attempt to pursue a shopping experience in this app would be a colossal waste of time.

5. ★★★★★negative experience without a specific reason· unspecific

   Online nightmare. Always a problem placing an online order. Frustrating

6. ★★★★★negative experience without a specific reason· unspecific

   Ordered an item for pickup. Ordered a watch for a next day pickup because it was showing it’s available, as a result it was shipped because they apparently unable to change delivery method in their system. Our family won’t be buying from Bloomingdale again.

7. ★★★★★negative experience without a specific reason· unspecific

   Horrible experience. Very bad

8. ★★★★★negative experience without a specific reason· unspecific

   Screen size too small and narrow. Why is the screen so small?? Can’t enlarge it to fit entire screen on my iPad.

9. ★★★★★negative experience without a specific reason· unspecific

   Bar telling about popularity goes over critical viewing. I’m shocked this app got through CX approvals. There is a bar that always blocks critical info/viewing on items and it’s nearly impossible to get rid of it. I stopped buying with Bloomies bc of its annoyance and challenges.

10. ★★★★★negative experience without a specific reason· unspecific

    Small screen. Screen becomes tiny through the app

11. ★★★★★negative experience without a specific reason· unspecific

    Promotional banner is terrible. The promotional banner that pops up on 99% of items covers up the thing you want to look at. It takes a long time to go away and there is no way to get rid of it. I don’t care how many people are looking at the same thing - I am not more likely to buy something because other people are looking at it. But I am a lot less likely to buy something when I can’t see it.

12. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work. Filter by next day delivery keeps prompting for a zip code. The radio button will not select. Amaturish implementation that lacks basic testing and does not work.

13. ★★★★★negative experience without a specific reason· unspecific

    App is not fun. It’s hard to browse and shop on the app bc it’s so small on my phone and IPAD. The discount incentive to buy on the app is not worth getting me to use it. Fix it!

14. ★★★★★negative experience without a specific reason· unspecific

    App is the size of an iPhone on an iPad. App does not support iPad, where it’s nicer to shop on a larger screen

15. ★★★★★negative experience without a specific reason· unspecific

    Worst store to shop at. No customer service which is paramount in the field of commerce. Many tech issues as obsolete information in profile still being utilized. Orders are splintered leading to Loyallist Rewards not being issued, and there is no one capable when you call to rectify their mistakes. Caveat Emptor!

16. ★★★★★crashes, freezes and errors

    Terrible Company. Horrible customer service and fruitless attempts to try and link my Loyalist card to use my points. Always waste so much time trying to use my rewards with their buggy app and system.

17. ★★★★★negative experience without a specific reason· unspecific

    Loyalist. Terrible customer service my acct was hacked and they disabled my acct so I have no access to my loyalist points was on the phone for 3 days resetting password and no one knows what to do Or how to access it .

18. ★★★★★negative experience without a specific reason· unspecific

    Can’t Add Items to Favorite List. The IT people at Bloomingdale’s are NOT doing their jobs! CAN’T add items to my favorite list! I have contacted Bloomingdale’s several times on this problem to no avail. Very disappointed.

19. ★★★★★negative experience without a specific reason· unspecific

    Gift Message. When you send a gift from a registry regardless of where the item originates, there should be a way of letting the recipients know who sent it along with a celebratory message!! How disappointing.

20. ★★★★★negative experience without a specific reason· unspecific

    Scammed. I bought a bag of this website and it went through, never got it because the shipping was cancelled and I never got my money back

21. ★★★★★negative experience without a specific reason· unspecific

    So glitchy. Can’t even open right now. I can’t open the app on my iPad today. For two weeks, my wish list hasn’t been available. My recent purchases aren’t listed so I can’t check tracking to see when they will be delivered. Yesterday, I waited on hold for tech to discuss this for an hour before I gave up. So, I’m trying a review. This app is often glitchy, but never this bad. Get it together, Bloomingdales.

22. ★★★★★subscription and paid restrictions

    DO NOT PRE-ORDER HERE. I ordered two pairs of maison margiela low top sneakers in full black for 161.93 dollars each , I waited for 5 months and got the lamest color in the world (beige in canvas), support did not help me, they offered to make a refund and add 50 bucks to my bonus account (why would I need it), they just sent me something that was in stock instead of my order to just make a refund, I think so, because 50 dollars were already added to my account before calling support.

23. ★★★★★negative experience without a specific reason· unspecific

    Wishlist issues. I cannot access my default wishlist that has 299 items. It says there’s an issue. I want to access the items I have saved. Please fix it.

24. ★★★★★inaccurate results and incorrect data

    Can’t login. Every time I attempt to sign in, it says my password is incorrect. I update the password, but I still can’t login. Really frustrating. Website works fine, but you can’t access web site on phone since it automatically opens app on phone when attempting to access website. This needs to be fixed.

25. ★★★★★crashes, freezes and errors

    App not letting me logon with my logon and password. I just got a the new iPhone 16 Pro over a week ago and the Bloomingdales app won’t let me logon with my credentials on the new phone. Even though my credentials still work through safari the app still won’t let me logon. Deleted app twice and reinstalled and still not working.

26. ★★★★★login, signup and account access

    Sign in nightmare. Unable to sign in! I changed my password like five times and it said that I couldn’t add certain characters which I didn’t! No problem doing it online

27. ★★★★★negative experience without a specific reason· unspecific

    Bill. Why are you charging me when I never even used you or your app

28. ★★★★★negative experience without a specific reason· unspecific

    Gloves. Having trouble ordering gloves

29. ★★★★★subscription and paid restrictions

    Bloomingdale’s charge sales tax on clothing under $100!. Customers in NY should watch out!!! Bloomingdale’s charge sales tax on clothing under $100! It happened to my recent order that had a $80 sweatshirt. it is not easy to see which item had sales taxes when a customer purchases multiple items at checkout. This time when items were shipped separately, I got receipt for each item. Then I found an $80 item got charged for tax.

30. ★★★★★negative experience without a specific reason· unspecific

    App. Small screen.. cannot see products on app On iPad