FARFETCH - Shop Luxury Fashion

What people write about

Direction describes a theme in aggregate. An individual review may differ — select a theme to inspect its star profile and every text.

loading the rest of the reviews

1. ★★★★★negative experience without a specific reason· unspecific

   No merchandise. Mark my words please! There will be a day when your goods will not arrive and farfetch won’t do s..t about it

2. ★★★★★negative experience without a specific reason· unspecific

   Order number 2YT2QT. Terrible customer service. My order was processed for several days and then suddenly canceled without any notification or explanation. I was really counting on this package, and the lack of communication is unacceptable. Very disappointing experience. Would not recommend.

3. ★★★★★negative experience without a specific reason· unspecific

   Shoes. If you buy shoes the taxes go up by 60…

4. ★★★★★negative experience without a specific reason· unspecific

   New customer discount code. I was told if I signed up for the app I would get a discount code. I received the code but was unable to use it. The code was. NC15FF

5. ★★★★★negative experience without a specific reason· unspecific

   NRH. The first time customer discount doesn’t work

6. ★★★★★negative experience without a specific reason· unspecific

   Promo code fake. Wouldn’t let me use the promo code for the frost purchase they lied

7. ★★★★★a needed feature is missing

   trash CS trash APP. this is the worst app design ever, no option for customer to cancel order by emself. Customer service is non existent. Whole site might be a scam at this point

8. ★★★★★negative experience without a specific reason· unspecific

   Fake shoes. Bought some saint Laurent shoes and they were 1/4 inch different on size

9. ★★★★★negative experience without a specific reason· unspecific

   Express shipping. I’m very disappointed that I’m NEVER able to select the express shipping option during check out. I don’t understand why this is offered for the product but can’t be selected during check out. I needed a few pieces for my birthday but I’m afraid they will not arrive in time due me not being able to select express shipping.

10. ★★★★★negative experience without a specific reason· unspecific

    .. لا يوجود اكواد خصم

11. ★★★★★they swap your cash refund for store credit

    Rateros!!!. They are thieves. I bought a pair of Prada shoes and they didn’t fit me. When I returned them, I never got my money back — they claimed they never received the package, even though I gave them the name of the person who signed for it. They just keep replying with the same message you see in other reviews: “Oh, we’re very sorry, but we can’t help you.” That response is pathetic. $1,500 USD stolen, shamelessly.

12. ★★★★★subscription and paid restrictions

    Scammers. You people are scammers I paid 150$ to get some stuff on your website and you guys stole my money and didn’t take my order you guys are thief scammers

13. ★★★★★negative experience without a specific reason· unspecific

    Liars list discounts then say not available. Do not fulfill discounts listed. Rep no help

14. ★★★★★subscription and paid restrictions

    Fake products. Bought miu miu glasses paid over 400 dollars it turns out to be knock off cheap plastic replica.

15. ★★★★★negative experience without a specific reason· unspecific

    Decepcionado. Por las políticas de entrega de FARFETCH Fedex no pudo entregar mi paquete por mi horario de trabajo ni FARFETCH permitía que yo lo recogiera en una estación del transportista. Tuve que pedir la cancelación o devolución del producto. Totalmente decepcionado, y si usted trabaja no compra y vive solo, no compra aquí !

16. ★★★★★search fails to find what is needed

    Trash app. This review is for their app only. I almost never wrote app review, but my experience of using this app is just so terrible. I saw a necklace on their website and was planning to purchase. It says 15% off if I use their app to checkout, so I did. Then frustration came. Problem #1, the search function in the app is so trash. I typed in multiple keywords from their listing on the website for that necklace, but the search result was never relevant. In the end, I have to come up with some other filter way to find it. Problem #2, they claim 15% off if checkout using the app. I tried, in checkout, after applying the code, it just told me the code has been applied, but the price didn’t change at all. I was back and forth checking to ensure I didn’t miss any steps. In the end, I figured out it’s because they put a condition to use that code, which the necklace doesn’t qualify. The rules of the code hidden within a small button which customers have to put effort to find out. I felt so deceived that I decided to buy the necklace offline, all due to their trash app.

17. ★★★★★negative experience without a specific reason· unspecific

    المملكة العربية السعوديه. اسوأ تطبيق حسبي الله عليكم مشكلتي لها اربع اشهر ما انحلّت خدمة عملاء سيئة جدا وعدم الرد وتجاهل الرسايل اربع اشهر أطالبكم بإرجاع المبلغ ولافيه رد توقفت خدماتي وتعطلت كثير من مصالحي بسبب هالمشكله تعبت أطالبكم بإرجاع الدفعه الأولى وإلغاء بقية الدفعات في تمارا ولافيه تجاوب منكم

18. ★★★★★subscription and paid restrictions

    Buggy app. I spent half an hour retyping and resubmitting everything, trying different payment methods before it finally went through.

19. ★★★★★negative experience without a specific reason· unspecific

    Atención al cliente. El primer problema me enviaron una zapatos de diferente talla a la que compré ellos no te brindan una solución simplemente cancela el pedido y retornar los que me llegaron luego pasaron semanas para recibir el dinero devuelta, decidí darles una segunda oportunidad error me enviaron un paquete con restricciones y solicité levantar las restricciones y ellos simplemente dicen que no pueden hacerlo cuando ellas la ponen en la paquetería. Llamo para buscar una solución y las personas que me atendieron no me dejan hablar están cerradas a una respuesta muy mal trato al cliente

20. ★★★★★subscription and paid restrictions

    Very bad experience. I order Sunglasses and i got another sunglasses that i didn’t order when i called them they said “ the sunglasses i order was sold out in the boutique so the decide to send me another different sunglasses have the same color of my order :) , that doesn’t makes sense and not professional at all. and since then i tried to reach them to take the wrong order and refund my money and it’s been two weeks nobody come to take the order and zero contact from customer service. they just becoming Thieves and not good app to shop and alot of people got wrong order that is definitely not coincidence at all they do it on purpose and when they take back the order they don’t reply on your refunds :) Just be careful and smart DON’T ORDER ANY THING FROM THEM.

21. ★★★★★subscription and paid restrictions

    Very bad experience ever. I order Bottega Sunglasses and i got another sunglasses that i didn’t order when i called them they said “ the sunglasses i order was sold out in the boutique so the decide to send me another different sunglasses have the same color of my order :) , that doesn’t makes sense and not professional at all. and since then i tried to reach them to take the wrong order and refund my money and it’s been two weeks nobody come to take the order and zero contact from customer service. they just becoming Thieves and not good app to shop and alot of people got wrong order that is definitely not coincidence at all they do it on purpose and when they take back the order they don’t reply on your refunds :) Just be careful and smart DON’T ORDER ANY THING FROM THEM.

22. ★★★★★negative experience without a specific reason· unspecific

    Total fraud. Used to be a gold member and now company turned into garbage. Package was lost then signed by different name and signature. After 3 month of investigation and complete lies that I have to wait few more days each week they declined my claim with legit proofs. Scam company

23. ★★★★★negative experience without a specific reason· unspecific

    ازبل تطبيق. اسوء تطبيق بالحياة اسوء خدمة عملاء وبتموت عشان ترجع طلب وموت اكثر عشان يرجع فلوسك

24. ★★★★★subscription and paid restrictions

    Don’t use. No one answered my calls or emails. And they failed to respond for refund items wish made me stuck with it and I paid costems on it again The worst experience ever

25. ★★★★★inaccurate results and incorrect data

    Turned into a scam — extremely disappointed. I ordered a pair of large platform boots, but they faked the shipment with a package 10 times smaller and 10 times lighter than what it should have been. The shipment got stuck due to “missing or incorrect international paperwork” and hasn’t moved since. Support? Completely silent. Not a single reply after days of waiting. It’s sad to see a service I once trusted turn into a scam operation.

26. ★★★★★negative experience without a specific reason· unspecific

    False advertisement. I ordered a Balmain belt the pictures didn’t show any damage but the product I received had chips and scratches and missing some of the gold on the face of the B.

27. ★★★★★negative experience without a specific reason· unspecific

    Really bad customer service. The worst customer service i have ever dealt with . I still haven’t returned my wrong package that they sent 7 months ago ! Absolutely the worst service i have ever experienced

28. ★★★★★negative experience without a specific reason· unspecific

    They didn't send the goods! They wrote off the money! They don't respond to messages.. They didn't send the goods! They wrote off the money! They don't respond to messages.

29. ★★★★★data, history or progress disappears

    Be careful with they’re return policy. I returned some shoes perfectly fine, they didn’t accept them back, supposedly they were damaged, that wasn’t true, but I lost my money, so if after all the bad comments you still buy here take videos an pictures of what you return, have evidence

30. ★★★★★"Delivered" - but your hands are empty

    Customer service very bad. I lost my shoes and i wrote to them the case as it’s delivered to wrong person and put claim but it seems lost, they wrote to me that they refund the money on 4th and waitng confirmation emails i wrote to them 10000 but no one response, waiting ur response