Sleeptracker®

204 source reviews · 100% labelled · 24.5% with a specific topic

2.9

of 5, across 204 reviews

Corpus profile, not the current store rating

What people write about

Direction describes a theme in aggregate. An individual review may differ — select a theme to inspect its star profile and every text.

Mostly praised

Mostly criticised

Unspecific

All reviews 204

loading the rest of the reviews

★★★★★crashes, freezes and errors
App not working. My app is not working. I have deleted it and reinstalled it and it still won’t let me log in or choose to reset password. Whats wrong with it?
★★★★★negative experience without a specific reason· unspecific
Naggy. Nags for review literally every time I open it. I can leave the app foreground and just toggle my display off and on and it nags again
★★★★★crashes, freezes and errors
Not working. I have been using this app and bed for the past few years. The bed and app stopped communicating. I haven’t been able to get them to connect for the past 2 1/2 years.
★★★★★negative experience without a specific reason· unspecific
Odd. It will not let me sign in and will not process anything couldn’t even start using it.
★★★★★negative experience without a specific reason· unspecific
Not connecting. My Router was changed and now I cannot connect it
★★★★★negative experience without a specific reason· unspecific
Aaks for Review Too Oft. Every time I switch back to the app, it pops up a spammy popup asking for a review.
★★★★★negative experience without a specific reason· unspecific
A!!?! N. A I mom 🛞🚍🚍
★★★★★crashes, freezes and errors
Stopped working. This just stopped working and now I have to load a bunch of stuff.
★★★★★negative experience without a specific reason· unspecific
Will no longer connect to internet!. The app was working fine until the bed decided to no longer connect to out home WiFi!
★★★★★negative experience without a specific reason· unspecific
Way too complicated for a 63-year-old. I can’t even figure out how to shut the light off on the bed or set my bed up on the app way too complicated for me
★★★★★negative experience without a specific reason· unspecific
New Wi-Fi, now no function. There is nothing I can seem to do to reconnect my phone app, my bed control and my Wi-Fi. It keeps telling my my bed is not compatible with the app on my phone. Nothing changed except my Wi-Fi router from Spectrum to T-Mobile, that’s when everything stopped. Smart motion tells me it’s Beautyrest responsibility, beautyrest points to Smart motion. No help from either!
★★★★★negative experience without a specific reason· unspecific
Set-up challenges. The app won’t allow me to register my Tempur-ergo without a barcode…
★★★★★negative experience without a specific reason· unspecific
Sleep tracker AI. Worked good for a couple of years- until it didn’t. Don’t count on the company supporting their product for the future. My bed came with two processors- one of which never worked. The company offered no support whatsoever- and didn’t seem to care at all.
★★★★★negative experience without a specific reason· unspecific
Does not work. The newest version will not connect to network.
★★★★★subscription and paid restrictions
Scam!!!! Take your money even when no longer supporting hardware. They are still willing to take money for an upgraded subscription, but they no longer support my hardware so when I rebooted with new router it won’t authenticate. Support said sorry we can’t help! They should be honest about this up front. So now I have to buy an entire new smart bed frame after 6 years to have an app that works???? That’s 2k every 6 years - no thanks.
★★★★★negative experience without a specific reason· unspecific
Endless loading screens and “network error” warnings. Cannot use the devices purchased due to constant app errors, with no apparent solutions
★★★★★negative experience without a specific reason· unspecific
No longer works. Get a network error when starting. Told to reboot my iOS ipad. Still blocked.
★★★★★negative experience without a specific reason· unspecific
Not connecting. App will no longer connect to WIFi. Did the company just abandon the app? I loved using it.
★★★★★negative experience without a specific reason· unspecific
Suddenly not connecting. I’ve been using this product for years with great satisfaction, but suddenly it is disconnected and will not connect. I’ve deleted the app multiple times as well as turning my phone on and off and it’s still telling me there is no Wi-Fi connection My Wi-Fi connection is solid and all of my other apps are working just fine Is there a way I can get this fixed so I can get back to using the app like I have been for years?
★★★★★crashes, freezes and errors
No longer works. Device stopped working, so I went through the whole set up procedure again from scratch. It is now impossible to connect to the network. Clearly this company has gone out of business, with no warning to customers
★★★★★negative experience without a specific reason· unspecific
2nd person in bed. Lost access to sleeptracker
★★★★★negative experience without a specific reason· unspecific
Set up. Should not take over 5 minutes to connect a device. 😒
★★★★★negative experience without a specific reason· unspecific
Directions are crazy and hard to follow.. This application asked lots of questions, want a QR code for my mattress. I am lost and will dump the app.
★★★★★negative experience without a specific reason· unspecific
Service restored. App working again after they renewed their site certificate.
★★★★★no way to manually correct a sleep record
Really like this app! But.......😩😩😩. 8/9/22 - An update is needed. I cannot open the app. Last night I had to sign in like I was setting up a new account. Please fix!!! 7/6/20 - The remote on the app is not working. Everything else works and everything is connected. Please fix this issue. 12/22/19 - Thanks for fixing the time to sleep metric😀 11/19/19 - Will the metric for “time to sleep” ever be fixed? Is it just my tracker that is incorrect or is it universal? This tracker is good but, it really bothers me that this one metric is off😩 3/31/19 - The metric for time to sleep is still incorrect. When time to sleep decreases the down arrow should be green not red; when time to sleep increases the up arrow should be red not green. Is anyone looking into this? 12/30/18 - This is in reference to the time it takes to fall asleep field in the sleep analysis report from my sleeptracker: I don’t understand why the down arrow is red when my time to fall asleep decreased compared to the prior night. The arrow should be green when the time decreases and red if the time to fall asleep increased. Please explain. Thanks 3/16/18 - My phone disconnects from the smartbed every other day, not sure why. The issue is not any of the items listed in the trouble shooting section of the app. I have to turn the tracker off and back on for my phone (iOS)to reconnect. To have to do this so often is the problem. However, I really like the app and the sleeptracker. I just wish there was a solution to keep my phone connected because if the phone is not connected you cannot use the in app remote. This is a great app but, I’m not sure how accurate it is. It does not always show when we actually get out the bed in the middle of the night. Also, something happens around the 18th - 19th of the month, the system does not work. Your sleep is not recorded and you cannot add your sleep. Been using this app since Sept. 2017, we had issue 9/18 & 10/18 and now today 11/19 our tracker is completely out. If theses issues can be resolved, this will be the best sleep app around. There are steps to try to get it up & running, just takes up your time. The customer service is great but time consuming. 8/9/19 - Another metric is not working. Today I went to sleep and woke up within my sleep goal and the range bar was gray instead of green. This has happen several times. The time to sleep metric is still not working correctly.
★★★★★negative experience without a specific reason· unspecific
$13,000.00 bed. Can’t keep a connection to the computer. It automatically connects every 100 to 120 days. Horrible.
★★★★★negative experience without a specific reason· unspecific
Cannot set up. When creating account, after putting name, email and password, when I click create account, there’s a popup window saying “we are unable to process your request”, this happens on my iPhone and my android phone both! Please contact me!
★★★★★crashes, freezes and errors
Stopped working!. Really should last longer then 2-3 years
★★★★★negative experience without a specific reason· unspecific
Don’t waste your time. Yeah, don’t
★★★★★crashes, freezes and errors
App is frozen and not working. Please help. My app is frozen and I have included the following picture than it is frozen on.Well I can’t paste the stupid picture on here but it’s a picture of a Joshua tree or something with a the blue background.Y’all I’ve set up everything can you please fix your bugs