SleepScore by Sleep.ai

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1. ★★★★★crashes, freezes and errors

   Error on score. My app is showing me today’s sleep score but it’s 7pm and I haven’t gone to bed yet. So how’s it giving me a sleep score. And I’ve been active all day long. I’ve never noticed this glitch before and I’ve been using it for years. Can someone please contact me and let me know why this would happen?

2. ★★★★★negative experience without a specific reason· unspecific

   No score. For the last three nights, I’ve received a Zero SleepScore with it saying very weird things like I’ve had 546 hours and 7 minutes for light sleep, deep, and REM all. Is there a place to contact support? I’ve used this app for three or four years and never had a problem.

3. ★★★★★negative experience without a specific reason· unspecific

   Does not work. I downloaded it in my smart phone and I can’t even get it past the introductory screen!!

4. ★★★★★trial charges and refunds

   I never received a refund as requested. Never received free trial, automatically charged $59.99 immediately. Rip off scam! Do not use this sleep app! Sleep Cycle or ShutEye are legitimate and recommended over this scam!

5. ★★★★★subscription and paid restrictions

   Where’s the graph man. I really liked this app and have been using it for a while now to track my sleep to help with my ADHD. The graph that came with the report was super helpful for me with that since I was mainly using it to see when I was in different stages how many times I was waking up, how long it took me to fall asleep. All really helpful stuff that had convinced me to start looking into purchasing the premium subscription. Now I’m glad I didn’t after the update that removed the graph. I waited for a bit to see if any of these reviews convinced the devs to bring the graph back, but nope. Glad I haven’t purchased anything yet, because I’ll be looking for a different sleep app now that doesn’t randomly remove their main features.

6. ★★★★★negative experience without a specific reason· unspecific

   Greg. Removing the graph really reduced the usefulness of the app. Very disappointed and puzzled why the developer would do this.

7. ★★★★★negative experience without a specific reason· unspecific

   GO BACK! Update stinks. Why did you take away our graph? I have used this app for years. If there is no graph, it is just basic and I will have to start looking for a new app. I don’t even like the font change and the order change for the info. Old version was a 5 star product to me. This version is a 3 at best. Please restore the old version. Please.

8. ★★★★★subscription and paid restrictions

   Horrible customer service. App may be helpful for others but after one use I realized it wasn’t for me. I tried to cancel and requested a refund and can’t even get a reply from the company. Horrible customer service. Don’t waste your money.

9. ★★★★★negative experience without a specific reason· unspecific

   Bad update. Why did you remove the graph that showed the various sleep stages and how many times and for how long you wake up during the night ?? And why did you remove the breathing rate?? These were two very useful functions. The app is almost useless without that. PLEASE PUT THEM BACK !!

10. ★★★★★negative experience without a specific reason· unspecific

    Where’s the wheel?. The wheel that showed the sleep stages disappeared in the past few days. Someone already pointed out it was due to an update. Can you bring it back? I’m otherwise unlikely to keep using this app.

11. ★★★★★an update broke a familiar workflow

    Graph gone - not good!. This was a great app - but not anymore! With yesterday’s update they removed the nightly timeline graph that showed the times of the stages of sleep. This was an extremely important feature - why was this removed? Not good!

12. ★★★★★negative experience without a specific reason· unspecific

    Too cumbersome; not reliable. Far too finicky; disconnects middle of night. Would not have auto renewed but renewal occurred early today. Unfortunate waste of money

13. ★★★★★negative experience without a specific reason· unspecific

    Bad data. When I wake up the sleep time is way off, eventually it uploads the data from my Apple Watch & catches up. $59? What for? Send me my money back. No way to contact them except writing a letter & dropping it in the mail. Not good.

14. ★★★★★negative experience without a specific reason· unspecific

    Disappointing. I had high hopes but couldn’t get the app’s sonar to work on my iPhone 13. The demo showed a flatline. Attempts to “get help” requested an email address that was already added. No other help seemed available. Don’t have time to troubleshoot it further.

15. ★★★★★subscription and paid restrictions

    I wish it could ask more questions for onboarding. This is the worst kind of app. 5 minutes of onboarding before I can explore. It asks for access to my sleep data, but didn’t do anything with it. Maybe it works great in other ways, but the onboarding was a horrible experience (and asking me to sign up for the paid program twice before I can even explore…) This is a case study on bad user experience.

16. ★★★★★negative experience without a specific reason· unspecific

    Glitchy and hard to contact. I was planning on cancelling but missed the end of my 7 day trial by a few hours. I have no plans to continue to use the product. It doesn’t work well, is hard to navigate, and there seem to be translation errors on some of the linked articles/quizzes. I tried to contact them and the only option on the website is a form that won’t let you fill out if you have a Gmail account. Scammers.

17. ★★★★★negative experience without a specific reason· unspecific

    Unable to sign up. I tried using my email and also tried Apple sign up. Neither worked. Then I tried sending a contact request and it said it doesn’t accept from my regular account or even gmail.com.

18. ★★★★★trial charges and refunds

    Hard to cancel. Took me 30 minutes to figure out how to cancel the trial. Still not sure if it’s actually cancelled. Ridiculous!! 😡

19. ★★★★★negative experience without a specific reason· unspecific

    Doesn't work if you use another sound app simultaneously. Because it uses a sonar type of technology, it doesn't work if you use another sound app simultaneously, even using ear buds. Since using spoken-word apps (podcasts, books, certain apps) to fall asleep is the single best thing I've ever done to facilitate sleep onset, this for me was a deal breaker. It records as "paused" and "0 minutes sleep". It does have it's own peaceful, fall-asleep sounds, if you're OK using those, but you can't listen to your own choice of content thru any of your other apps.

20. ★★★★★subscription and paid restrictions

    Won’t update. App now won’t update - used to be 2 days behind - now hasn’t updated in more than a week. Really wanted to vet out the app before unlocking all functions with premium, glad I waited. Not a functional app. iPhone 14 Pro Max with updated IOS

21. ★★★★★subscription and paid restrictions

    Scam. Paid for premium subscription but did not get it, the app says I’m on a free subscription after paying. Don’t even work well, the sonar sensor doesn’t like pillows, light, fans or lint in your belly. Scammers!

22. ★★★★★subscription and paid restrictions

    Can’t get help. I am having issues with my subscription but the form to ask for assistance from the developer does not accept Gmail or iCloud emails. I’m not going to create a new email just to get assistance so I guess this app is unusable to me and I will cancel before the trial is up. It’s a shame.

23. ★★★★★negative experience without a specific reason· unspecific

    Weird sounds. I was not expecting that weird high pitched noise to come through my speaker to record my sleep

24. ★★★★★inaccurate results and incorrect data

    Said I only slept for 1hr 26 min. I watched the video and did everything like I was supposed to. I slept for 7+ hours and it said I only slept for 1 he and 26 min which is not accurate.

25. ★★★★★privacy and excessive permissions

    Can’t contact SleepScore support. Terrific app, but it’s extremely inconvenient that the only way to contact their support is via a form that does not except Gmail, yahoo, or Hotmail email addresses and requires me to allow SleepScore to store and process my personal data in order to complete the contact form.

26. ★★★★★switching phones or platforms wipes what you paid for

    Don’t waste your money. Stick to the free version. Don’t waste your money on a paid subscription. I signed up for a free trial but was charged immediately. The premium features don’t work on the phone I was intending to use them on (error messages). And on the other phone it keeps telling me it will email me a report in 5 minutes but it never sends it. I tried getting a refund but Apple told me it doesn’t meet the eligibility requirements for a refund. I tried to contact them directly but their form doesn’t accept Gmail addresses. Ridiculous. Free works fine. Paid is a rip off.

27. ★★★★★trial charges and refunds

    Don’t Sign Up For 7 day Trial. They will charge your credit card immediately and not issue a refund

28. ★★★★★subscription and paid restrictions

    Took away premium features. I signed up for a year of premium features, but my my account was closed by the app and the premium features taken away months before my subscription ended. Maybe this happened because I did not use the app for a few months (?) but regardless, that's unacceptable. If you take away something I already paid for, I am being robbed. I DO NOT RECOMMEND THE APP.

29. ★★★★★negative experience without a specific reason· unspecific

    Crashes in morning on iOS 18. Crashes in morning on iOS 18 and loses all the sleep data

30. ★★★★★negative experience without a specific reason· unspecific

    No signal. No signal reading often throughout the night. Big blocks of no signal on most nights.