Celebrity Cruises

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1. ★★★★★other

   Call for help. Nobody willing or able to help with questions

2. ★★★★★can't figure out the app's interface

   Horrible web site. Very hard to manage

3. ★★★★★can't book excursions or pay through the app

   App. The app is horrible. I’ve tried multiple times to book an excursion but when I get to checkout, I get an error message. App crashes a lot as well. Not user friendly!

4. ★★★★★in-app messaging and notifications work unreliably

   App is clunky and confusing. Please create an app that follows basic iOS design patterns. The app is extremely difficult to navigate and the chat doesn’t let me see what I’m typing. The chat and text bar disappears when I type. You have 2 tab bars on the Home Screen (top and bottom). Just use one on the bottom like every other app. Don’t try to reinvent the wheel. It’s impossible to navigate and find what I’m looking for. If I click “Explore More” from the top ship tab the top tab bar becomes disabled. Invest in product designs and learn about information architecture.

5. ★★★★★other

   Bad App Update. The new and improved updated app won’t even open.

6. ★★★★★can't book excursions or pay through the app

   App vs Cruise. The app is the worst app I’ve ever had to navigate. This applies to both searching for a new cruise and a current reservation. However, being on 25+ cruises, hands down Celebrity Cruises is the best, except for the infinite verandas, those are horrible. Also, the cabanas taking up so much deck space and the configuration of the upper deck with the angled running track on the Edge class ships not allowing pool loungers there are easily 50-100 less lounge chairs. It’s really a shame as I probably only see 2 people a day using that track and the angle doesn’t really enhance the view. Between saving the chairs and fewer chairs it’s frustrating on sea days.

7. ★★★★★can't figure out the app's interface

   Worst travel app ever. I am writing to review the app, not the cruise. And the app is horrible. Things that are easy in the app: spending money with Celebrity. Things that are difficult, if not impossible: getting basic information. I needed to find the itinerary for the cruise to give to my family. Impossible. Resorted to CharGPT, which provided me with the info in seconds. Their email says “boarding made easy,” just complete a few forms in the app. Impossible to find said forms (eg health questionnaire). No “search” function whatsoever. Shouldn’t have to resort to AI to get basic information. We board in 3 hours, and I’m already so frustrated with Celebrity that it had better be the best cruise of my life,or I never set foot on Celebrity again due to premature aging due to Celebrity’s app and website.

8. ★★★★★weak or unstable onboard wifi

   Absolutely Horrible WiFi. The ship “Constellation” required you use their free WiFi to use their app. Completely unresponsive WiFi and app rarely worked. Don’t get me started on their internet package.

9. ★★★★★app crashes, freezes or won't open after an update

   SLOW. It’s like every task asked of this app is met with a millennial pause

10. ★★★★★other

    Scam. I felt like I was held hostage. Everything you want to do is expensive. I’ll never do a cruise again.

11. ★★★★★other

    Calendar Options. The app calendar works for activity dealing with them but it appear there is no way to insert or update with other activity. We are traveling with friends and hope we could use one calendar to remind us if we are to meet for drinks or something like that. Have to use our personal calendars in tandem with the Celebrity App to see if there is conflict.

12. ★★★★★app crashes, freezes or won't open after an update

    Can’t use on my new iPad. I keep getting a message to update my app but Apple says it is -in fact I just loaded the app. So unable to use at all

13. ★★★★★can't book excursions or pay through the app

    Couldn’t order room service. The app will let you order cakes and such but not room service?!?!? That’s ridiculous that I have to call considering today’s technology.

14. ★★★★★other

    Updating app. Tells me I need to update my app. When I hit update my app it takes to the page where I see no place to actually update the app!! So I hit the only thing tat it will allow me to and that is “open” and it takes me to update the Freakibg app again!!!

15. ★★★★★other

    Worst Experience Ever!. Food not good. Crew rude. Would not ever cruise with Celebrity again.

16. ★★★★★other

    Beautiful trip, bad ending.. We had a wonderful week on your beautiful ship. The staff, especially Ferry on floor 12 was amazing and exceptional. On our last at sea day, my brother, who is a loyal Celebrity cruiser mistakenly picked up a celebrity bag with two hair clips and sunglasses. The bag was beside our bags and he thought it belonged to our daughters. Once we realized the items did not belong to us, we left the items on the seaside grill table. My brother was contacted in his room, questioned about the items. In addition he was detained and questioned upon leaving the ship. This was an honest mistake and the way Celebrity handled it was way out of line and humiliating. Such a disappointment. We loved our Celebrity cruise, but this has changed our entire opinion. Super offended.

17. ★★★★★app crashes, freezes or won't open after an update

    Needs work. Has potential but needs work to be fully functional and dependable. Needs less fluff and more solid function.

18. ★★★★★in-app messaging and notifications work unreliably

    Dinner Notice. We received notice at home on Friday night, after the cruise! Duh!

19. ★★★★★app crashes, freezes or won't open after an update

    No update is possible. The update from the App Store is required, but it doesn’t work . The message “time to update the app” keeps appearing and prevent me to opening the app to plan my trip

20. ★★★★★other

    Mistreatment. I was stopped exiting the ship for an unpaid balance. There were no messages written or verbal

21. ★★★★★can't book excursions or pay through the app

    Dr jones. As with almost everything with the booking of the cruise, drink and/or WiFi packages, and excursions your app and website are not clear, easy to use or research. I dearly hope the cruise is better organized and less of a con game where prices are constantly rising and vague as were what they entailed. Not impressed with customer service or information availability.

22. ★★★★★weak or unstable onboard wifi

    This Ship Has Horrible WiFi. It cuts on and off every 5-10 minutes. They will charge you money when the workers even said they have been experiencing issues themselves. Then they will lie about reimbursing you for the problems that they caused.

23. ★★★★★app crashes, freezes or won't open after an update

    App does not open iOS. Unusable…crashes on opening. Previous update was also unusable

24. ★★★★★other

    Excel voyage. When my wife and l arrived the luggage handling was hap hazard. It disheveled and scary. We immediately went to concierge and spoke with Phyllis. Her confidence and demeanor made everything so much better. She worked diligently to solve our challenges and to welcome us in to the Excel family home. Micheal our room valet was very nice and helped us from that point on the make our relaxing floating vacation an oasis! Thank you and we will return

25. ★★★★★other

    Worst cruise ever. Terrible experience, spa was dirty, food was disgusting. Zero help with people with special needs. Our voyage was terrible since day one.

26. ★★★★★app crashes, freezes or won't open after an update

    Great cruise, awful app. Currently aboard the Ascent. Love the hospitality, it’s genuinely excellent. This app though is the opposite of that. UX is not good, UI is lacking refinement. Even basic functionality like push notifications about messages is missing. This app is constantly crashing or missing info. My advice: Please outsource this to an external team with the resources and PM focus that it deserves. You are surely losing lots of revenue due solely to the friction of this app in comparison to the excellent hospitality of this ship.

27. ★★★★★can't book excursions or pay through the app

    The Left Hand Can’t See the Right Hand. Was trying to book an excursion for a cruise that was previously booked and was SUCCESSFULLY seeing the booking in the app. But, in order to book an excursion even though I was INSIDE the reservation already the app was asking me to link my cruise. Because of this TOTAL ABSENTMINDEDNESS of the development team, not only could I not book the excursion, but I was forced out of the reservation window when I tried to book the excursion from a computer at home. We’ve been sailing with Celebrity since 1991 (during the Chandris days!) and it seems parent RCI is going backwards in terms of customer satisfaction. Such a shame…

28. ★★★★★loving the cruise: crew, food, ship

    Barbara Jacobs. We have had an amazing trip. We will be back.

29. ★★★★★other

    Dec update. I have the iPhone 15 Pro with the new ios26 installed. The Celebrity was working fine until the update (yesterday)in Dec. Now the app won’t even open and I am sailing on a Celebrity cruise the next day. Luckily, hubby did not update his app nor does he have the ios 26 installed. His Celebrity app works so we can at least use the app on one phone while on our cruise. I emailed Celebrity, informing them of this problem. Hopefully, this will be corrected soon.

30. ★★★★★can't book excursions or pay through the app

    Stupid app. Poorly thought out.. What an incredibly horrible app. How this company even stays in business is beyond me. As an example, the thing just interrupted me with a push notification that I must do the health questions. Ok. So I click on it and go there. Nope. Not now. It won't be available for at least an hour when they send an email. The. Why the f did you just beep me and make me go there? I hate you Celebrity. This and other stupid nonsense on your app will not be made up for by anything on your boat. Just try to schedule an activity. It doesn't work. So don't expect me to ever book with you again. Awful cruise line already and I haven't even embarked.