Travelocity Hotels & Flights

What people write about

This app's own themes, not generic labels. Tap a theme to read only its reviews.

loading the rest of the reviews

1. ★★★★★support unreachable, no human agent

   Horrendous customer service!. I went on the chat to see if I could change the return date of my flight, and I was on for 2 hours with 2 different “customer service members” and they told me they were going to charge me another $400 to change my date. I said I should have a credit from yje first date and I would pay the difference. He insisted I owed $400! I refused to pay for basically 3 flights when I was only on 2, and he cancelled my flight AFTER. He told me I would be credited to my credit card. So He cancelled BOTH flights THEN said I’m sorry I made a mistake you get a travel credit. As of 48 hours,I only have ONE OF MY TRAVEL CREDITS ( I had booked one ways on 2 different airlines). So they still owe me 0ver $300 credit. Then I CALLED to speak to an agent the next day bc I wanted to know how to use a credit bc their website says to call them when booking. My flight was 10 days away and I had NO FLIGHTS. I asked him to rebook my flights and he refused. I asked him to walk me through using the credit card. He said it would come off at the end. I didn’t trust Travelocity by now so I went through their site and asked him questions as I went through. He still did not know where my American Airlines credit was or if I was even receiving it. THEN WHEN I GOT TO THE END AND NO VOUCHER WAS SUBTRACTED FROM THE TOTAL PRICE , WHICH IS WHAT HE SAID WOULD HAPPEN! I asked what was wrong, how to use credit listed in my account and he said “ YOU HAVE WASTED ENOUGH OF MY TIME AND I NEED TO HANG UP! “ I told him that he was CUSTOMER SERVICE and had to help me, and he said I was wasting his time, he had already spent 10 minutes with me, and he had other customers waiting. I was like are you kidding me right now?? This is your JOB! Travelocity is holding my listed travel voucher hostage and refuses to help me utilize it! Will NEVER use them again and will make sure friends and family know not to trust this company. Save yourself the aggravation and just by directly from the airline who works and supports you! Seriously worst experience ever!

2. ★★★★★other

   Lame trick. Make sure you become a member or else they will not give you points for your trip.

3. ★★★★★refunds refused

   Poor service/dishonesty. Would not refund my money after booking minutes later. I selected the incorrect dates and they refused to help even when the hotel manager spoke with an agent that stated they would cancel my reservation and allow the hotel to charge me instead. Now they have disputed my dispute and refuse to refund me. Don’t use Travelocity as they do not hold their WORD on refunds!!!

4. ★★★★★other

   Gone after 15 years. I’ve been a customer of Travelocity for at least 15 years. Today I was using a combination credit and debit card to book a room on Travelocity. Travelocity does not give you the option to select if you would like to use the card as a debit or credit card. Keep in mind that gas stations, retailers, etc. always give you this option. Instead, Travelocity defaults to debit because it cost them much less in transaction fees. I understand the motivation, but I’m not big on a business that puts its needs ahead of the customer. Consumers are much better protected by credit card charges than by debit charges. Also, using debit cards can result in a much longer hold on fees and funds in your account. As mentioned above, I’ve been a customer for at least 15 years. The transaction I just booked will be the last transaction I book on Travelocity.

5. ★★★★★refunds refused

   Problem with cancellation of insurance. Made reservation and added insurance. Then had to cancel reservation next day. Insurance could not be cancelled. Got credit card to refund but 2 months later fee was added back. Poor business practice. Will not use these services if refunds are not available

6. ★★★★★support unreachable, no human agent

   Disconnected. I booked my first trip and the site doesn’t recognize it and upon trying the virtual agent, it doesn’t work either - worst experience ever!

7. ★★★★★app crashes and loses bookings

   App unusable lately. My app is a brick lately. I have used it daily for years and for the past few weeks nothing works. My favorites that I’m tracking aren’t there, if I click on flights I can’t search a thing it just spins, that’s IF the click even works and it doesn’t freeze the entire app

8. ★★★★★refunds refused

   That place sucked. I did not like it at all had hair in the bed, and some of the sheets were dirty had stains. Their casino. Part was horrible dirty as hell there was dirt and muck everywhere that place you guys should take it off for Travelocity and never ever could let anybody ever go to that place that place horrible and I don’t even know if I’m gonna get my $50 That I made a down payment for it because I went in the casino part and I didn’t even get the $10 free refund so I probably won’t even get my $50 deposit back. That place was awful very bad. I don’t consider it for anybody or anything you guys should take it off your website.

9. ★★★★★other

   New rental car relationship poorly advertised.. TRAVELOCITY NEEDS TO ADVISE Clients when SWAPPING OUT CAR AGENCIES. I was sent data that Travelocity arranged a rental car with “rental car Poland “ a completely unknown rental agency. I’ve been in and out of the San Jose Airport multiple times in the past 10years and know the car agencies. No surprise “Europa” cars has no signage. Not finding any signage, questions to the other rental car agencies didn’t recognize it either. I went to Fox rental cars who advertised they had cars available to rent. I told the clerk of my quandary and asked to simply book a car through them. THATS when the clerk pulled on 8 by 11 counter stand that was obscuring another of similar size saying “Oh we represent Europa too” showing an 8 by 11 inch green sign with 1.5 inch tall yellow letters EUROPA printed on it. Thirteen rental car companies have lighted neon signs three feet tall and eight to ten foot wide signs including Fox at a several hundred foot wide staging area with standing lines of people. I wasted a half hour searching for a miniature counter sign hidden behind a gas price fixture. It sure would have been nice to know that FOX handled EUROPA contracts. Makes me VERY MUCH KESS LIKELY to use Travelocity in the future. The only published phone number for Travelocity does not work AND their vaunted AI flat told me it couldn’t help me. Luck, pure chance, and selecting the line with the fewest people led me to Fox and Europa. That’s a lousy way todo business.

10. ★★★★★app crashes and loses bookings

    Sucks. Horrible. I’m having trouble creating an account. I deleted the old one because I was having trouble. Now I’m having trouble crashing a new one. Forgetting my password is NOT a problem. This shouldn’t be this hard.

11. ★★★★★other

    Not reliable. Just take to much time to go thru prices do not be lower like they claim

12. ★★★★★refunds refused

    Horrible customer service. Well not use this app again. Even with picture proof they refuse refunds. They can get hospital bills sent to them

13. ★★★★★other

    Customer dissatisfied. I been trying to reach someone for two days about my itinerary someone has something system lock where I can’t even reach them keep saying there unavailable and it was a safety issue for us

14. ★★★★★other

    Horrible app. Kept bugging. Trued sharing destinations with family members to plan a trip, the links were broken. Returned to my saved itineraries to plan a different way, and now the app says something went wrong and all the info is lost.

15. ★★★★★refunds refused

    Overcharge. Travelocity is a joke! Our hotel charged us $100 less and Travelocity charged us $100 more and when we went ask for a refund with a proof of receipt they would not give us the hundred dollars back. Completely done with them forever and deleting the app! Warning for those of you whoever ever want to use Travelocity. They are not for you but against you !

16. ★★★★★other

    Service NO longer exists here. Travelocity used to be my go-to for ALL things travel. I’m a member for over 20 years and the level of service they once provided to its customers have changed drastically. I’ve watched it go from top notch to now they don’t even try anymore. Yea, I’m done done with Travelocity.

17. ★★★★★other

    Stay away from this company. This company will take your money and don’t provide any service at all , I will not recommend it , if you try to contact them they take a while to respond and forget it if you want to call them , so basically they will take your money and fail in providing service , but for sure they will take your money

18. ★★★★★other

    Not what I expected. Fox car rental isn’t recommended. Only had two options of vehicles and not what I had reserved. Hotel room is next to housekeeping room and adjoining hotel room is so close, I can hear everything the other guest is doing.

19. ★★★★★support unreachable, no human agent

    Poor service. I’ve not used Travelocity much the past 2-3 years and they used to be excellent. I loved it. But the past trip I had when I had to speak to customer service was terrible. And I had to wait on hold for a very very long time as well.

20. ★★★★★booking and price change without warning

    Theives. I made a car reservation and when I made a the LDW was $16.99 per day. The final receipt charged me $32.99 per day. The charge is subject to the dynamic pricing at the time of contract, even though it is the same price today if I make the exact same reservation, price, car. I will NEVER change se Travelocity again. They lost a customer over $50-60 of stolen profit

21. ★★★★★other

    Wtf. Trying to find my tickets and the virtual assistant disabled typing. I have 11 emails about reserving my food but zero emails with my tickets. Never again

22. ★★★★★other

    All he wanted to do is have you fill out reviews before they will let you use the app. 1

23. ★★★★★support unreachable, no human agent

    Trip to New Orleans. We booked all our flights online. The reservation didn’t even go through, but Travelocity charged their fees anyway. We were not able to speak to someone because we did not have an itinerary number or a cancellation number. So thanks for nothing☹️

24. ★★★★★other

    Secrets in Cozumel. NO HOT WATER in our room, now for 2 days of our 8 day stay

25. ★★★★★support unreachable, no human agent

    Awful service. Bad customer service

26. ★★★★★other

    Breech of information. I was informed from McAfee that my data was breached. No fun running down all the sites that data gets breached.

27. ★★★★★other

    Misrepresentation-FALSE ADVERTISING -Complete lie. The website clearly indicates that the property I reserved was a beachfront property. The property is over a block from the beach with two hotels directly in front of it and a busy street that you cross. It is not on beach property. It is far from a 4.5 star rating with mildew, crumbling walls, collapsing deck and more. And I've received more than eight ChatGPT responses from every single Travelocity "representative. " Their concern for customer satisfaction has been inept.

28. ★★★★★refunds refused

    Horrible Service. Car rental at Routes refused to rent to me and both Routes and Travelocity refused to refund me. Horrible app and horrible customer service

29. ★★★★★other

    Trip through Travelocity. I received this request for a review BEFORE I actually arrived at my destination resort. Booking American Airlines through Travelocity has turned out to be a totally terrible experience. At one time it may have been expedient to use these big agencies, now with the proliferation of mobile devices I would HIGHLY recommend people book their own flights, resorts, and excursions.

30. ★★★★★other

    Credits. My credits disappeared with no explanation