KAYAK: Flights, Hotels & Cars

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1. ★★★★★price at checkout differs from what was shown

   Booking. Expensive and horrible just book through the hotel

2. ★★★★★price at checkout differs from what was shown

   It’s really bad and fake price price. They are a liar

3. ★★★★★price at checkout differs from what was shown

   App doesn’t work. Tried to book 4 different listing but keep getting baited and switched for higher cost listing

4. ★★★★★price at checkout differs from what was shown

   Annoying. I’ve experienced multiple instances where my flight reservation was canceled after booking due to a reported fare change. This has been frustrating and has made the booking process feel unreliable. If the advertised fare is not actually available, it should not be displayed as the booking price.

5. ★★★★★redirected to fraudulent third-party partners

   Referral to fraudulent website. The website become a referral to fraudulent websites in India who tried extort more money for tickets from Americans

6. ★★★★★other

   Trash. Horrible experience… bad energy

7. ★★★★★bugs and confusing search and filters

   Kayak has become USELESS. I am a pro user of this app and can no longer use it because it hides hotel, mixes in rentals, and doesn’t give me at all a picture of what’s available. When you check “no rentals” it still crams your feed with disgusting Airbnbs. KAYAK SUCKS.

8. ★★★★★bugs and confusing search and filters

   Lame service works poorly. All these lame sites flips around to various different sites they don’t complete. I don’t know how to get back. This is completely lame and a waste of time.

9. ★★★★★support unreachable, cancellations and refunds stall

   Can’t cancel or handle negotiations. Tried to cancel, was unable to negotiate with anyone. Hotel said the broker needed to handle, broker said hotel was unreachable. I called the front desk and they said they couldn’t be called. Agent said they tried multiple times but couldn’t get through. Book directly or else you will be totally screwed if anything comes up. It isn’t worth saving a couple bucks.

10. ★★★★★redirected to fraudulent third-party partners

    RENDALE. Rendale! A real scam! I booked a room and made a point of asking the receptionist before booking whether it was clean. He gave me a room with four bunk beds, a dirty floor, and a bathroom in the same condition. I went back to tell him this was not serious and that I was going to cancel. I hope they refund my deposit and that Kayak reimburses me. And the receptionist was really rude. In the end, I went to Hilton across the street. Pretty much the same price, but there’s absolutely no comparison. It just shows that sometimes it’s better to stick with established standards. Anyway, a terrible start to my time in Washington, but fortunately I managed to turn it around thanks to the Hilton staff.

11. ★★★★★bugs and confusing search and filters

    Bad UI & Inconsistent Search Results. Inconsistent performance, inconsistent search results, bad search engine, does not show all available flights that you see on the airline website, does not allow to choose individual flights, forced you to choose combinations. Not user friendly.

12. ★★★★★support unreachable, cancellations and refunds stall

    Free Cancellation?. I booked a room for 28 days on Kayak for an upcoming job. A day and a half later (3 days before check in and well within free cancellation deadline) I attempted to cancel, the Kayak app said I need to cancel at the hotel itself. I call the hotel and the manager says I can't cancel third party reservations there. Can't reach a real human at Kayak.😡

13. ★★★★★price at checkout differs from what was shown

    Terrible app. Terrible app. Cant look at a flight without them jacking up the prices.

14. ★★★★★support unreachable, cancellations and refunds stall

    No help. There is no customer support

15. ★★★★★price at checkout differs from what was shown

    Flight. The flight is recommended is so expensive.

16. ★★★★★bugs and confusing search and filters

    Missing major airlines in search. Unless you are paying attention, you don’t realize the results are not complete. Missing major airlines like American. Makes this app not very useful.

17. ★★★★★price at checkout differs from what was shown

    Car rental scam. The car rental section of this app is a joke. It shows you several options, only for them to be unavailable or a higher price when you go to book. A new search shows the same options it just said were unavailable ready to trick you again. Waste of time.

18. ★★★★★bugs and confusing search and filters

    Stopped showing seat pitch. Kayak sucks now that they don’t show what kind of airline seat you get. I’m leaving. Bye

19. ★★★★★price at checkout differs from what was shown

    Kajak was lied. I saw 2 bag on kajak, but only 1 bag when i was booking . Kajak 1 star

20. ★★★★★support unreachable, cancellations and refunds stall

    Irresponsible. I had a booking from kayak, my flight got cancelled at doha months ago, never contacted me for rebooking. I sent multiple emails to check the issue, no response

21. ★★★★★redirected to fraudulent third-party partners

    Not real help. Kayak is searching for best price but that is often fake. Links to other sides offering fare often do not work or fares are fake. The worst is VheapOAir that advertise prices that are not real and charge customers for everything. The advertising price is often with luggage which disappear on CheapOAir and has to be purchased again. Kayak should be ashamed of their bad service and should never be used.

22. ★★★★★support unreachable, cancellations and refunds stall

    Cancellation. There should be a cancellation sub menu I shouldn’t have to go to another website to cancel a room.

23. ★★★★★bugs and confusing search and filters

    Annoying and frustrating. I do not like this app. After searching for flights, filters on things like duration often don’t work. Search results with flexible dates do not display clearly so I can’t sort results by the dates of the flights. Update the app sends me notifications for price changes even though I have all notifications turned off. I continue to get notifications even after I deleted the entire trip and all saved flights.

24. ★★★★★price at checkout differs from what was shown

    Prices not honest. Rental car company was more than twice the price quoted by Kayak.

25. ★★★★★bugs and confusing search and filters

    All emails in Korean. I’d love to use this app, but they insist on sending me emails in Korean (Hangul). It’s useless getting emails in a language I don’t speak. UPDATE: They said I had picked Korean. It was English. They sent me another email so I deleted my account. Good luck!

26. ★★★★★redirected to fraudulent third-party partners

    Bait and Switch. You think you’re booking with a reputable site but they use a lot of third-party hookers and I’ve had nothing but problems with them. Right now I’m stuck in Italy without a ticket even though I paid for one and every time I call their third-party vendor they keep hanging up.. They don’t want to fix the problem they would rather me miss my flight and then have to pay them a fee again and this is 100% their fault. I flew from San Francisco to Rome and because of weather in New York, the first leg of my flight was delayed 12 hours, causing me to miss the flight from New York to Rome. That part is nobody’s fault that’s just the weather. But when it was a time for me to return and fly from Rome to San Francisco, they canceled my first leg because they thought that I never made the first flight from New York to Rome. I caught the problem five days before my flight and was told for the first four days that it would be “fixed by tomorrow”. Now that it’s time for me to fly every time I call this third-party vendor they hear the entire story, place me on hold, and then the phone mysteriously disconnects. Just booked with an airline directly, and your life will be easier!

27. ★★★★★bugs and confusing search and filters

    New UX makes this unusable. Kayak’s design team jumped the shark and prioritized slickness over usability. The app is unusable if you want to find a flight.

28. ★★★★★redirected to fraudulent third-party partners

    Misleading and unapologetic. I thought I had booked a flight on Kayak, to only realize it was redirected to some company called Underpricer that has a reputation of being a terrible service but at that point I was locked into my flight. When it was cancelled by the airline, I was never given the option to be refunded by Kayak, Underpricer, or British Airways. Instead the booked me on a different flight with an additional layover, eliminating solid chunk of my vacation with my family. I reached out to Kayak to express my frustration with them for them to tell me it was not their fault, they’re a search engine, and Underpricer is who to contact. Even though it blatantly said check out on Kayak.com. Terrible app, terrible customer service. I will be promptly deleting this app.

29. ★★★★★bugs and confusing search and filters

    Flight. I booked my flight through your app and it’s not showing up. You keep sending me emails to book it.

30. ★★★★★bugs and confusing search and filters

    App resets too soon. App resets whenever I go to another app and come back. Have to redo my search every time. Addresses cannot be copied and pasted into Google Maps