Air Canada + Aeroplan

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1. ★★★★★negative experience without a specific reason· unspecific

   Worst airline ever. First things first, the food is absolutely awful. I was on 4 flights and each of the foods were disgusting. 4 of my friends ate it and 2 of them threw up and the other 2 had stomach problems. One of my friends that ate the food and threw up. It was so bad that he was put in a wheel chair I ate a little and started feeling queasy. Second, the airline WiFi is trash. It’s says free but it does not work to connect. My thought is that that they forcefully make you pay 30 bucks for a decent working wifi. Lastly the service is not the best but could be better, I needed help and they did not come to my seat ever, even tho I called assistance 3 times and whenever I asked to help me when they were right next to me, they said that would come right back snd they did. 2 hours later or they just ignore you. Would not recommend for any travelers. Do not eat the broccoli or chicken. I would make sure to pack a throw up bag just incase. I asked for a water and they forgot about it. Movie quality was not that good and the apple juice tasted like chicken broth. 1 star

2. ★★★★★negative experience without a specific reason· unspecific

   Don’t eat it. Do NOT eat the broccoli 🤮🤮🤮🤮🤮🤮🤮🤮🤮

3. ★★★★★negative experience without a specific reason· unspecific

   So so sooo bad. Worst customer service I've ever experienced while flying. We saved a couple hundred dollars flying through Canada on our way somewhere else and next time we will just pay the extra money to not fly air Canada.

4. ★★★★★negative experience without a specific reason· unspecific

   App review. The app is the worst I have ever used for any flight that I have every used. So much advertising and not easy to check in

5. ★★★★★negative experience without a specific reason· unspecific

   Digital Boarding Pass. Document Mismatch comes up every time I try to do the biometric scan on my passport to get my digital boarding pass. Details match but the app doesn’t seem to recognize it. Bad app, would not recommend.

6. ★★★★★negative experience without a specific reason· unspecific

   Bad app, even worse airline. They will ruin your trip

7. ★★★★★negative experience without a specific reason· unspecific

   Can’t open flight status. Can’t see the flight status of any flight at all except for the ones I am personally flying on. So I’m not able to see when any of my friends or loved ones land anymore

8. ★★★★★negative experience without a specific reason· unspecific

   Booking issues. It double booked me and I couldn’t select seats

9. ★★★★★negative experience without a specific reason· unspecific

   Worst. Not professional and not on

10. ★★★★★slow performance and long loading times

    Slow and non connective. The app opens to an online portal. Nothing loads and it often times out. It won’t let me download my boarding pass.

11. ★★★★★negative experience without a specific reason· unspecific

    Worst Airline App I Have Used. Kept asking me to input same personal info over and over again and freezing, causing me to start over. It wouldn’t let me access boarding passes on first leg.

12. ★★★★★crashes, freezes and errors

    Inability to check in. Wouldn’t let me check in and the app would crash every time I tried. My phone is pretty new and on pretty decent wifi which leads me to believe it’s an app problem and not a phone problem.

13. ★★★★★negative experience without a specific reason· unspecific

    Worst airline ever. Unbelievably bad

14. ★★★★★negative experience without a specific reason· unspecific

    The worst airline app I’ve ever used. I’m struggling to do anything on this app, including log in and check into my flight

15. ★★★★★slow performance and long loading times

    Very slow process. Booking my trip was a very slow processs and loading times took way too long.

16. ★★★★★a needed feature is missing

    what is a human size?. LHR - YYZ on Boeing 777-300ER: Oh, please forgive us if we have sinned. whatever it is we did, your punishment of being squeezed into seats half adult person size with NO leg room, and having to contort to make any human movements including trying not to stab neighbor with wooden fork while eating that “chicken or pasta”, exceeded the weight of whatever it was we did to deserve it. the plane clearly was built for 3 Seats where 4 were later installed and instead of room for legs or bag, it was a built in bumper); the only way to fit a shoulder was to contort sideways, don’t dream of reaching the floor at any point with head inches away from the next seat in front, maybe a trained contortionist can give it a chance. Seven hours of being pushed from behind (the back of the seat so thin that anything the passenger from the seat behind was doing in their front pocket was felt Iike stabs in the back. What did we do to deserve it and what was the due process to establish our guilt? Whatever it was I did, I’d say the punishment was disproportionate to the offense, I swear. Will need a chiropractor after this, will send bill.

17. ★★★★★negative experience without a specific reason· unspecific

    Late flight and overbooked. So far, our flight has been delayed over 3.5 hours!

18. ★★★★★negative experience without a specific reason· unspecific

    Impossible to check in on mobile. I've tried checking-in on 3 different phones, and every single time the app freezes when you enter in the emergency contact information. Please fix Air Canada.

19. ★★★★★subscription and paid restrictions

    App is broken. When trying to book a round trip flight it shows me departing flights but then jumps straight to payment without showing options for return flights. It works on the website properly but not on the app.

20. ★★★★★negative experience without a specific reason· unspecific

    App no longer loads for older iPhone users. The app now displays an upgrade icon upon startup particularly for older iPhone users who are running iOS 16 or earlier. There is no way to bypass this notification and run the older version of the app. Please fix this bug, unless it is the intention of Air Canada to not allow all account holders to access the app if they have older iPhones? My account info is displayed underneath the upgrade pop up window showing that this is artificial obsolescence. Update: please include a way to dismiss the upgrade pop up so that we can use the older version of the app or features.

21. ★★★★★negative experience without a specific reason· unspecific

    Photos. Please include a way to upload passport info so one can download a boarding pass without seeing the ticket agent. That’s the whole Point of an app for most customers

22. ★★★★★negative experience without a specific reason· unspecific

    Can no longer access app because of update. That sucks.

23. ★★★★★negative experience without a specific reason· unspecific

    Worst airline ever. I was a passenger brought back from Hurricane Melissa in Jamaica. I took a direct hit from the storm in Montego Bay, had to stay an extra week to get a flight out of Jamaica. And the flight I finally got on was AIR CANADA, was my first time flying with them. Long story short, they lost my bags and later returned them and I’ve been trying to be compensated for this set back for almost 3 months now, 2.5 months to be exact… I’ve called in a dozen times, had the case escalated 3 times…! even though the case has been OPEN for a month, as told to me by the phone agent. THEY NEGLECT THEIR CUSTOMERS WHEN THEY ARE IN THE WRONG. AND FOR THAT, AMERICANS SHOULD STOP USING AIR CANADA. They are rude at their airports and they aren’t accountable for their mistakes!!!

24. ★★★★★search fails to find what is needed

    Doesn’t work at all. Everything errors out. Cant find my reservation, cant check me in. Website works fine.

25. ★★★★★slow performance and long loading times

    slow. Slow slow slow slow slow

26. ★★★★★negative experience without a specific reason· unspecific

    Stop abusing your passengers. Why on earth would you stuff a full plane worth of passengers into a 90 degree and stuffy (so stuffy it’s hard to breathe) airplane just to not move it an inch for over an hour. I understood that we were already delayed and it was no problem to wait in the terminal for an hour before this additional hour in cramped and dangerously warm plane prison. This whole keep them stuck on a plane without any updates or info (no flight attendant in sight after they gave their presentation 20 minutes in) thing is disturbing. Terrible service.

27. ★★★★★negative experience without a specific reason· unspecific

    Always delayed never on time. This airline goes out of its way to put their priorities over the priority of their passengers never on time and will cancel flights with almost no compensation just to avoid delay fees.

28. ★★★★★negative experience without a specific reason· unspecific

    Pre-authorised 5 stars. Due to your “Pre-authorized gate handling fee”, I will pre-authorise you to get one star unless you drop that fee.

29. ★★★★★negative experience without a specific reason· unspecific

    fly canceled at anytime - aircraft maintenance. fly always canceled at anytime with same reason - aircraft maintenance

30. ★★★★★crashes, freezes and errors

    Doesn’t work. Air Canada advertises that you can track your bags on the app. However, when I try to use the feature I alternately get an error message or zero information. Not only that, but it’s been days since my bag was lost, and Air Canada has provided no information whatsoever about my bag. Extremely disappointing.