Austrian

111 source reviews · 100% labelled · 31.5% with a specific topic

2.2

of 5, across 111 reviews

Corpus profile, not the current store rating

What people write about

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★★★★★negative experience without a specific reason· unspecific
Worst airline app. Worst airline app I’ve ever used.
★★★★★negative experience without a specific reason· unspecific
Makes you register, no functionality without. One of the most useless airline apps out there. No guest check in, nothing, they want to force you to create an account. Without one you won’t even see flight status. Deleted it and use web site. Stupid app.
★★★★★an update broke a familiar workflow
Latest version crashes on boot. The latest version of the app (I have updated today) always crashes on launch after showing the splash screen. The app is unusable. Rebooting the phone doesn’t help. All other apps work fine. Does this app have a QA team? 🙁
★★★★★negative experience without a specific reason· unspecific
Really bad app. To use the app you have to have their “travel id” i’ve been trying to make a travel id for 2 hours. It refuses to advance past their consent to communication page. Kind of stuck in a hole, can’t use the app.
★★★★★negative experience without a specific reason· unspecific
App won’t work.. This app is horrible. I’ve been trying for months to get it fixed. There’s no customer service support at all. Very frustrating.
★★★★★crashes, freezes and errors
Horrible & Broken App!. The Austrian app does not function - Something so simple should be functional. Make me wish I have planned travel with another airline.
★★★★★negative experience without a specific reason· unspecific
Many errors. Very often the app fails, doesn’t allow to make any changes, can’t access your bookings, can’t check in for your flights, etc. Different flight options are shown in the mobile app compared to the web app. Many issues
★★★★★negative experience without a specific reason· unspecific
Can’t be used without an account. Can’t access the app at all, not even if you have an existing booking, without creating a useless account. Very poor choice.
★★★★★crashes, freezes and errors
Not working. App not working ! I need to book now
★★★★★the website does everything, the app is a stripped-down shadow
Horrible app!. I ordered way way within the timeframe a special meal. The flight assistant sees it and yet, it wasn’t delivered. That is after 17 times trying to do a check in on the app where for both the app and the web version just rejected our premium economy reservation. Wouldn’t scan the passports, didn’t acknowledge anything in the reservation. My friend told me she missed her flight at Heathrow due to the ground crew unable to scan her boarding pass. Also, what showed as TSA pre check on actual paper boarding pass printed by agent, was rejected by TSA personnel. So yeah, this airline’s online EVERYTHING is garbage!!!
★★★★★crashes, freezes and errors
Very surprised this app has such high ratings. A complete nightmare to check in, after hours of attempts. The chat assist is very buggy with help, especially when you’re requesting for a direct phone contact. Call service couldn’t fix the issue, nor didn’t know what the issue was. I had to check in at the front desk. Front desk customer service was a completely different story, in a negative way.
★★★★★negative experience without a specific reason· unspecific
can’t even issue a boarding pass. i wanted my boarding pass but apparently that’s too much to ask for
★★★★★saving, exporting or sharing the result fails
Doesn’t work most of the time. The application is terrible. When I need to make a change it either won’t save the change or it will error. And when it says I can check in it fails when I try to save the check in information. This is the worst airline app I’ve ever seen (and I have and use most of them).
★★★★★subscription and paid restrictions
As all thing Austrian, nonfunctional. As with the airline as a whole, nothing ever works, everything gives error codes, and it feels like it was designed by a child with no understanding of how the world functions. Austrian used to be a premium airline, now they’re just ryanair with premium airline pricing.
★★★★★negative experience without a specific reason· unspecific
Overly Rigid. I fly all over Europe on multiple airlines and have good experiences. However, Austrian Airlines seems to go out of their way to force me to check my carry on bag when the other airlines do not. It will be their loss forward.
★★★★★slow performance and long loading times
Hard to use. Extremely difficult to navigate and rather slow.
★★★★★negative experience without a specific reason· unspecific
App won’t let me log in. Can’t log in
★★★★★negative experience without a specific reason· unspecific
Unreliable app. Couldn’t check in, couldn’t add bags, not a good app at all. It may work sometimes but it’s random.
★★★★★slow performance and long loading times
Worst app EVER!. This app is: 1-slow to send you confirmation emails 2-If you’re an American, you will get hung up on visa or Austrian National. 3-Once you do get in, the check in is SLOW and I’m still waiting to move to step 3 of the checking in process. 4-Cut your losses and fly another airlines.
★★★★★negative experience without a specific reason· unspecific
Unimpressed. Please hire a UX team. This app never created boarding passes. I couldn’t make edits to my flight - e.g. seat changes, check-in fees. I was doubled charged twice for bag fees bc the app never produced a receipt of the transaction via email or stores within the app. And for whatever reason the ticketing agent at the counter in JFK couldn’t look up the transaction either. Every change had to be done through the AI chat which was always tedious.
★★★★★negative experience without a specific reason· unspecific
A mess. Entering passport info manually instead of scanning, it’s a mess, logistical nightmare navigating this app. Can we fix this?!
★★★★★negative experience without a specific reason· unspecific
Absolutely WORST support and app. Your idiots answered on my question with absolutely random name (for some reason, when you say that you are Polina, it means for them that they can call you James). After that they decided that they helped me a lot. Absolute idiots
★★★★★the website does everything, the app is a stripped-down shadow
Birth Date on app keeps changing to prior day!. When you enter a Birth Date on the app and go back in to view the detail, the date keeps changing to prior day! This also happens on the website. Please fix! I can’t book a flight if my information is incorrect.
★★★★★negative experience without a specific reason· unspecific
Terrible app. Worst airline app. An embarrassment
★★★★★negative experience without a specific reason· unspecific
Horrible. this app, and their site too. Don’t know what happened lately, I’ve removed the app I’ve used for over 10 years,? It used to be fine, but now it’s totally useless. Don’t get it, at least for now
★★★★★negative experience without a specific reason· unspecific
Terrible service. Terrible customer service on board, flight attendants very rude and unfriendly. I had one of my worst experiences flying with this company, specifically how rude the flight attendant personnel were. The app is also very limited and doesn’t work well. Very disappointed and definitely expected more of this company. I am not flying with them again in the future.
★★★★★negative experience without a specific reason· unspecific
Can’t even register. While trying to register, app says I need to complete a field but all the fields are compete.
★★★★★negative experience without a specific reason· unspecific
Piece of Crap. This app is completely worthless. It won’t let me login to my existing profile, it won’t allow me to do anything or see any options on my booking when I look for it.
★★★★★slow performance and long loading times
Terrible app and the their website is the same.. This app is terrible, you can’t do anything and it’s extremely slow. Their website is not much better. Kind of pathetic for a airline company like Austrian to have this many issues.
★★★★★negative experience without a specific reason· unspecific
Just lazy. Lazy written app, missing functionality. Can’t add bookings. Can’t pool Boarding Pass on it?! Sends you to web for everything. Just so bad…