BritBox: The Best British TV

What people write about

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1. ★★★★★crashes, freezes and errors

   AirPods play\pause no longer working only with this app.. Yesterday, the play/pause function completely stopped working, but only with this app. It’s not working on both the iPad and iPhone with AirPods Pro 2 & 3 and only with this app.

2. ★★★★★negative experience without a specific reason· unspecific

   Was good now it’s overpriced and greedy. When I first started using this app, it was like seven bucks now it’s 11$ I watched two shows only I like classic Doctor Who and red dwarf. Now all of a sudden certain Doctor Who episodes say that I have have subscriber access??? $11 a month isn’t enough ??? That’s absurd This is unbelievable. I had a five star from the beginning rating now I’m gonna unsubscribe.

3. ★★★★★crashes, freezes and errors

   Broken since last update. Recently it started inexplicably asking for your Apple ID every time you open it (I’m not subscribed through Apple, I have a yearly plan through Britbox directly). You can cancel out and nothing happens, which makes their tech support rep’s claim it’s Apple’s fault absurd- Apple doesn’t need this information for the app to function. One out of hundreds on my devices does this.

4. ★★★★★negative experience without a specific reason· unspecific

   Great shows awful app. Fix it or lose customers. Never had so much stress with an app. My Bluetooth headphones don’t allow me to pause or play show. I have to physically touch the screen for these commands - iPad. This is an isolated issue only with britbox. All other apps my headphones are fully functional. If I clicked play or pause headphones would play iTunes even when it wasn’t open and while Britbox was still playing. Again not an issue on other streaming apps. I deleted iTunes to avoid the issue when I click pause/play out of habit. I tried the troubleshooting suggestions with no luck only anger that I am wasting time and energy attempting a work around for something I pay service for. Fix your app don’t tell me how to stand on my head to try to fix your app problem. I tried logging in to the web to watch. Play and pause worked but picture wasn’t as good and I inadvertently deleted a few shows in my watchlist. This was due to trying to click on show in watchlist it wouldn’t play but had an x in the box that somehow removed show instead of playing when u clicked in box. Thought I was smart getting more content directly from Britbox instead of the Amazon add on. Instead I’m furious. Have delayed calling customer service to avoid being angry with more attempts to fix what I shouldn’t have to fix. Such great intellectual content. Get your app and streaming to catch up with it.

5. ★★★★★negative experience without a specific reason· unspecific

   Constant Crashing, constant harassment. If I chose one particular plan maybe it’s what I could afford. I don’t need to be reminded over and over to UPGRADE. It’s not helping that the damned app crashes right after and sometimes during an episode. I am dissatisfied.

6. ★★★★★subscription and paid restrictions

   More Money. Now you have to pay for premium if you want to binge watch. Canceling my subscription.

7. ★★★★★paid for a dub that isn't in the player

   Bait and switch. Britbox recently added a premium option but instead of adding more to update they took away content subscribers used to receive and forced them to upgrade if they still wanted it.

8. ★★★★★subscription and paid restrictions

   The best of British TV - the worst user experience. Not only the app is still buggy but it Is now extractive - it is trying to force you to ‘upgrade’ for an annual premium subscription for content that was included before… yikes

9. ★★★★★negative experience without a specific reason· unspecific

   Logging on fails again. Logging in worked twice— now I’m back to changing password, old password not recognized. Hopeless.

10. ★★★★★negative experience without a specific reason· unspecific

    Shame on you💸💸💸💸💸💸💸. You’ve reached a level of greed that is untenable. And NO CLOSED CAPTIONS. No monthly binging. $150. a year and no closed captions. Shame on you greedy pratts. I’ll watch things on YouTube thank you.

11. ★★★★★negative experience without a specific reason· unspecific

    TOO EXPENSIVE NOW!!!!. I’ve had BritBox since it became available in the US, it started at $69.99, then $89.99… I received a notice that the next renewal will be $109.99 AND now they added “PRIME” - they took seasons that were previously available and now they want an ADDITIONAL $40.00 to watch them - EVEN THOUGH THEY ARE OLD SEASONS PREVIOUSLY INCLUDED IN THE PLAN — I’m OUT, I can watch everything I see here on PBS. All eight households in my family and five of my friends will NOT be renewing. RAISING RATES AND REDUCING AVAILABILITY IS A HORRIBLE BUSINESS PLAN!!!

12. ★★★★★negative experience without a specific reason· unspecific

    Horrible. None of the good content is available unless you upgrade to the new “Premier “ service. But it’s basically impossible to do that if you subscribe via Apple. Save yourself headaches and avoid this.

13. ★★★★★crashes, freezes and errors

    Your tvOS app is broken. Seriously, have you tried it on Apple TV whatever update your developers pushed out broke the app. It just loads and loads and loads. Nothing happens. I can’t even get to a video. Please yell at your developers and have them roll back to the previous build until they can figure out what they did to break it.

14. ★★★★★subscription and paid restrictions

    Garbage app. Why would I pay for premium service when you can’t keep the platform up and running. You’re a joke and disgrace.

15. ★★★★★paid once, then asked to pay again

    Scammers. The scammers replied seemingly not understanding what I meant. I paid for a subscription and should have access to all shows. Not pay for a subscription and get one episode and to get the full season now I must pay MORE. How is that NOT a SCAM!?! I used to love BritBox but now their new shows are very few, and they are often new on BritBox but came out in 2019 on another channel. Now the scam is if you purchase BritBox subscription they have their own shows that come out but they NOW block you from seeing until a month later essentially stealing my money for a show I paid to watch in December 2025, but you hold it hostage until February 2026 unless I pay an the annual fee of like $150. The nerve.

16. ★★★★★subscription and paid restrictions

    Horrible design. This app has no attention to detail. When browsing seasons of the same series, unless the cover art has the season number IN the graphic for the season, you cannot tell what season you are selecting. Additionally, searching for “Law and Order UK” (how Siri dictation spells it) does not return the series “Law & Order UK”. Also, if you gift someone a BritBox subscription, your recipient is required to give BritBox their credit card info in hope they will forget to cancel their subscription. (They don’t require this in other countries though. They’re only greedy in America.) For a subscription that costs this much, a lot is left to be desired.

17. ★★★★★subscription and paid restrictions

    $50 INCREASE IN SERVICE. Every other show now requires an “upgrade” fee to watch. What used to cost $109.99 now costs $149.99!!!! THAT’S A FIFTY PERCENT INCREASE!!! And it is NOT just to get an earlier release on shows. There are shows that aired/ended several years back that require the “upgrade to view”. Greedy and not worth it.

18. ★★★★★crashes, freezes and errors

    Glitchy app and not all shows available. Having problems with the app. Get the message “not available in your country” and requiring sign in and passwords after you are signed in. Now info button not working so I am stuck on just one episode of a show. Dev should be ashamed to be so low tech. TUBI is free and better. Will cancel after promo.

19. ★★★★★negative experience without a specific reason· unspecific

    Awful. This app asks for my password every time I open my AppleTv and it’s so annoying and frustrating. Also, there aren’t any separate profiles either, which makes watching series tough within the same household. My partner and I don’t always have time to sit and watch together, but we like to talk about the shows we watch. There’s no way to do this on this app. When opening the app on AppleTv, it takes you to the next episode instead of resuming what you were watching. In this day and age, just how and why? It’s just an all-around awful experience. Thinking of cancelling

20. ★★★★★negative experience without a specific reason· unspecific

    Poor service. App doesn’t work on multiple devices. Always buffers and movies and TV shows will not start. Also no customer service.

21. ★★★★★ads disrupt the experience

    App Has Fundamentally Changed. I used to love this app. Now I feel as though I'm walking onto a used car lot everytime I open it. There are ads now as well. Stop trying to "upsell" me everytime I use the app. Goodbye forever Britbox. Shame on you for not prorating refunds for your, now lousy, service.

22. ★★★★★subscription and paid restrictions

    Not all content available with new Premium. Very disappointing that Britbox has gone to a premium model so some content is just not available unless you pay more. The other services like Netflix don’t have that. Ridiculous.

23. ★★★★★negative experience without a specific reason· unspecific

    Upset. Only gave a star to get to post review!The app won’t sign me in. I’ve had Brit box since 2021! They sure improved so much so it doesn’t work!!!!!!!

24. ★★★★★paid once, then asked to pay again

    Just ridiculous. I paid for the yearly subscription to have access to the entire BritBox channel- before this new premium option was available. The premium upgrade should have been automatically included for annual subscribers for the duration of their annual membership. It didn’t bother me when it was just to have access to the new episodes ahead of time -but to block all of the Holiday videos for higher-tier members is just an absolute scummy move. Even the videos that don’t specify premium-only are, in fact, premium only. How is this fair ? I am seeing the responses from BritBox stating that the entire catalogue is still available and this is simply not true. One visit to your own app will prove that. The entire selection under THE ART OF CHRISTMAS is for premier members only.

25. ★★★★★negative experience without a specific reason· unspecific

    Does NOT PLAY ON APPLE TV. Developers….. just try it from the USA.

26. ★★★★★negative experience without a specific reason· unspecific

    Terrible. I’m a subscriber, but all of a sudden there is a new level premiere that you have to be a part of to see shows. At first, it was just to see all of a season all at once, but now it’s to even access some of the shows. This was already pretty expensive for what’s included, which isn’t all of the British programming, but now you’re making another tier to extract more money from people who are already subscribers. You’ve just lost this customer.

27. ★★★★★subscription and paid restrictions

    Poor Customer Service. Subscribed via AppleTV app, but when attempting to watch show it kept directing me to BritBox login/subscription page and said I needed to subscribe. Britbox customer service was not able to resolve the problem.

28. ★★★★★negative experience without a specific reason· unspecific

    Stagflation why should I pay more for less. Early access has forced me to cancel. Let’s hope more subscribers do the same.

29. ★★★★★app doesn't remember which episode you were on

    Subtitles Obtuse AT BEST. Why is it such a PITA to use subtitles on this app? Every app on Apple TV the subtitles come on if you have the set that way or at least when you use the voice prompt - not this one. You can’t even indicate it in the app itself for every show. Nor does it remember you used it before. Which means you can’t use the continue watching feature at all. You have to go to search, find the show, then go to the season you were one (because on main dhow screen it’s doesn’t remember that either) and start it from closed caption THEN indicate English in the actual episode. This app is obtuse anyway but doubly so if you need subtitles.

30. ★★★★★subscription and paid restrictions

    So annoying!. I subscribed to BritBox channel through Apple TV app on my ipad. Have watched this way for well over a year. Now, it is suddenly telling me I have to open the BritBox app and sign in directly with BritBox. I do not have a BritBox account because I subscribe through apple. I paid for an annual subscription that is now not working. People suggest just subscribing directly through BritBox, but then I will be out the money I paid to subscribe for a year through apple.