The Roku App (Official)

What people write about

Direction describes a theme in aggregate. An individual review may differ — select a theme to inspect its star profile and every text.

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1. ★★★★★negative experience without a specific reason· unspecific

   SUCKS. It SUCKS

2. ★★★★★negative experience without a specific reason· unspecific

   No connection. I can’t get the remote on my phone to connect to the TV anymore.

3. ★★★★★ads disrupt the experience

   App will no longer stay connected to TV. Loved this app before the latest update. Was actually planning on leaving a five star review originally. Now, they’ve added ads to the app AND I have to manually reconnect it my TV every time I open the app. Why? This didn’t used to be an issue. Before this update, there were no ads and it always connected to my TV without the slightest problem. Now every time I open this thing I have to pair it to my TV. And it doesn’t even pair quickly! It always takes 15-30 seconds (if not more) to solve a problem that didn’t used to exist! Fix it and I’ll fix my review. Until then 1 star. This thing is now more finicky than my 7 year old Roku remote. Why would I use this thing when I still have that? At least I don’t have to pair the remote every time I use the thing…

4. ★★★★★slow performance and long loading times

   Slow, clunky, junk. Title says it all. Doesn’t connect half the time, this is what they offered instead of an actual Bluetooth. Works decent when it works. High latency. No direct cancellations from the app, only on the website. Money racket.

5. ★★★★★negative experience without a specific reason· unspecific

   1st week owned by Fox and the app sucks. It legitimately took under one week for the Roku UI to fail in ways in had before. Constant reload app is only solve

6. ★★★★★negative experience without a specific reason· unspecific

   Horrible. The new update is horrible

7. ★★★★★negative experience without a specific reason· unspecific

   Live TV is not worth watching. Every afternoon my wife and I try to catch a few episodes of Judge Judy but most recently it appears that this channel has been in a cycle of wait more to come page that is totally annoying!

8. ★★★★★crashes, freezes and errors

   Mobile capabilities not working. I can’t pair my phone with the Roku TV over the Roku app on my phone anymore. Please fix this. It used to work until two weeks ago when you updated your app.

9. ★★★★★negative experience without a specific reason· unspecific

   Unnecessarily complicated. Way too many convoluted menus and sub menus.

10. ★★★★★negative experience without a specific reason· unspecific

    Need help connecting. Having trouble connecting to my Wi-Fi

11. ★★★★★negative experience without a specific reason· unspecific

    Hate the new home page. The new home screen format sucks. I can’t get to my cable TV.

12. ★★★★★crashes, freezes and errors

    App not working. Being charged twice a month who do I contact?

13. ★★★★★negative experience without a specific reason· unspecific

    horrible. fix ur app

14. ★★★★★negative experience without a specific reason· unspecific

    Keeps restarting. At first, this was good and it worked and now all of a sudden it seems like every time I try to watch anything it’ll play for a few minutes and then it just starts to restart back over to Roku and it takes me back to the home screen

15. ★★★★★negative experience without a specific reason· unspecific

    Disappointed my pictures were taken down on loop on my ROKU stick!. I want my pictures back on loop on my ROKU TV’ I’m very upset!

16. ★★★★★negative experience without a specific reason· unspecific

    Bad Software. Everything else n my house works with my Wi-Fi. Roku app can’t stay connected on the network for five seconds.

17. ★★★★★crashes, freezes and errors

    The app is too buggy. The headphones feature and the app remote itself keep disconnecting after 1-10 minutes. I’ve tried everything that the developers said to others in other reviews but nothing is working. I suggest fixing it because people are gonna keep complaining

18. ★★★★★negative experience without a specific reason· unspecific

    Does not connect. Never wants to connect to the tv

19. ★★★★★negative experience without a specific reason· unspecific

    Bad app. This app you cannot get Wi-Fi

20. ★★★★★crashes, freezes and errors

    Backdrop issues. Not sure what is going on with the Backdrop feature. I have continued to update my systems but Backdrop (formerly Photo Stream) continues to glitch.

21. ★★★★★negative experience without a specific reason· unspecific

    Un poco complicada. Tarda para conectase a la TV abierta

22. ★★★★★ads disrupt the experience

    Garbage. Every time I need to use it, it just doesn’t work and I have to close it out and reload it. By the time that takes, the YouTube ad is over… it’s so annoying. I mean EVERY TIME I unlock my phone, I have to close this app and wait for it to restart, making it completely useless…

23. ★★★★★negative experience without a specific reason· unspecific

    Waste. To expensive for what we get. It’s supposed to be cheaper than cable but it’s not. They advertise cheap but end up getting you roped in.

24. ★★★★★negative experience without a specific reason· unspecific

    Wouldn’t recommend it. The TVs themselves are made to not last. The system is poorly built, not user friendly when it comes to subscriptions and if there’s any changed you never get a real heads up. Even the remote is a rachetty thing. They also must have a problem with Netflix even though it’s the tip button on the remote because on the app it tells you it’s not on Netflix 80% of the time it’s wrong and it is on Netflix

25. ★★★★★negative experience without a specific reason· unspecific

    Never stops lagging. It’d be nice to have a show play without it buffering for zero reason ever few minutes

26. ★★★★★crashes, freezes and errors

    Voice Pro 2 Remote. I was so excited to finally have a Roku remote that lights up so I could use it without having to turn the lights on. I was doing flips at the “ find my remote” feature. NOW, I’m JUST MAD. I have to use my phone as a remote because my $30+ remote stays frozen/none working status all the time! I have 3 Roku sticks on a 55”, 65” and 75” televisions

27. ★★★★★negative experience without a specific reason· unspecific

    Hearing Aids change YouTube TV to fast forward after pause. You get it!

28. ★★★★★negative experience without a specific reason· unspecific

    Volume buttons covered. So evidently all you have to do to uncover the stupid buttons is… Buy a new phone. Yup, I spent years complaining about the stupid buttons with NO ONE listening and it took buying a larger phone to finally get to see the volume buttons that were covered so far I could only see the top sliver of them and it took five tries to hit them on my last phone. Screw the poo that is Roku. ROKU FINALLY RESPONDS… with the most poo covered advice I’ve ever heard . Making sure the app is up to date won’t UNCOVER THE VOLUME BUTTONS. They are there. I can juuuuuuust barely tap the top if I try really hard. It’s not a connection issues m/0r/oN s. Been through several updates AND tried your absolute horrible customer service. 👎🏻 UNCOVER THE VOLUME BUTTONS OR ILL BE BACK TO COMPLAIN EVERY WEEK. Volume still covered 🥱 Saw an update and got my hopes up… nope. 👎🏻 Volume and mute buttons STILL COVERED BY THE PULL UP TAB. I know they are there because I can see them when I pull the tab down (it won’t stay down) and I can even barely tap the top of them if I try real hard. But it takes like 20 tries to get the volume moved 5-10 times this way. PLEASE FINALLY FIX IT. IT’S BEEN FOREVER. Volume buttons still covered. Still gonna continue leaving reviews multiple times a week until it’s fixed. It’s been FAR too long. Well, now they’re evidently erasing my reviews. I will keep leaving them ALL THE TIME UNTIL YOU UNCOVER THE VOLUME BUTTONS. 👎🏻

29. ★★★★★negative experience without a specific reason· unspecific

    Needs work. Half the time it doesn’t work right or show the movies I know are available to watch because I own the digital

30. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work. The app doesn’t work. It’s very confusing. Hate it.