Playbook - Trainers & Workouts

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1. ★★★★★negative experience without a specific reason· unspecific

   Charged me without consent. This app charged my card for $99 and I have no purchases or subscriptions on my account. This is illegal. DO NOT get this app or give them your card!

2. ★★★★★negative experience without a specific reason· unspecific

   Problems!. I feel like there is always an issue with this app! It will not load correctly or the airplay doesn’t work correctly! I really want to keep using this app but they need to fix the issues!

3. ★★★★★subscription and paid restrictions

   Paid Twice. I thought all of the offerings were confusing for a beginner. And I paid twice for the course and and never got it resolved through Alicia or Playbook. I contacted both and it took forever to get any sort of response. And I’ve shown my receipts and still no refund. For beginner and being older, this wasn’t for me.

4. ★★★★★subscription and paid restrictions

   Payment. Customer service is horrible. Ive sent 4 messages regarding a double charge on my account and they have nit responded. I want to love this app, but the customer service support is severely lacking. Please reimburse the double charge on my account.

5. ★★★★★subscription and paid restrictions

   TERRIBLE Customer Service. I did a 7 day free trial to try a specific trainer. I have a screenshot that says her "collection" is included in the premium access monthly membership. After the 7 days I didn't have access so I reached out to customer service via messenger and I have not received ONE response back within the 6-12 hours they say they typically answer, okay fine I get that but it's been DAYS. I was really excited for this trainer but this experience has been a total let down and really unfortunate. I would not recommend this app based on my customer service experience.

6. ★★★★★negative experience without a specific reason· unspecific

   HORRIBLE. Videos are CONSTANTLY pausing!!!!

7. ★★★★★subscription and paid restrictions

   Can not locate trainers. I subscribed to the app because several trainers I followed on Instagram use Playbook as their tool for their programs. Once I subscribed I could not locate the trainers in Playbook no matter how I searched for them. Sent an e-mail to support using the e-mail address provided to other ratings here and no response from Playbook. Thankfully I subscribed through Apple and was able to get a refund through Apple.

8. ★★★★★subscription and paid restrictions

   Too many trainers using separate pay features after we already pay for the app. This app used to be great. You’d pay the membership and have access to majority of the routines . Suddenly manny of them are locked and want you to purchase the routines after ready paying the app fee. Will be switching to another app that doesn’t have the this feature available. This is ridiculous.

9. ★★★★★trial charges and refunds

   Charged for free trial. I signed up for the 7-day free trial on the website. Was charged that same day, & I reached out twice about a refund and never heard back.

10. ★★★★★negative experience without a specific reason· unspecific

    Terrible customer support. I had enjoyed the app for myself so bought a 1 year gift certificate for my mother through the app. She never received the link to sign up for the app. I have emailed them countless times and they have not resolved the issue. Be very careful about giving them your money!

11. ★★★★★trial charges and refunds

    ATTENTION. I don’t know how this has so many good reviews because this app is literally awful all the workouts are junk like they’re literally written by regular people for 99% of them and they charge you $99.99 after 7 day trial and if you paid through apple you can’t get a refund so they totally screw you. I used this app for 2 weeks for $99.99 I wish I never did this. ALSO THERE IS NO SUPPORT, I sent 2 emails, one 2 weeks ago and never got a response

12. ★★★★★subscription and paid restrictions

    Can’t stop recurring charge. Despite cancelling over a year ago I still get charged 14.99 a month. No response from company and no refund. Beware

13. ★★★★★negative experience without a specific reason· unspecific

    WORST CUSTOMER SERVICE EVER.. I have never in my life written an app for review. Never planned on doing so either. Playbook support is absolutely a joke. It has been over a month and a half someone response to me maybe once a week or every two weeks saying I'm sorry I will look into it. And nothing ever gets fixed. There is no follow up. There is no communication. Does anyone actually work here?

14. ★★★★★negative experience without a specific reason· unspecific

    Customer support. I’ve reached out to customer support several times with one responses with in 3 days. The response was just questioning what my issue is which I already explained in my first email. Terrible customer support, and there is no customer support # just an email which seems impossible to get anyone to help me with my issue.

15. ★★★★★negative experience without a specific reason· unspecific

    No. The app is too busy!!!

16. ★★★★★subscription and paid restrictions

    Magnus method. I used the app for one year. I found a few new exercises that were helpful but overall I don’t believe you’re getting the workouts they promote for celebrities. They are too easy and short. Also, Playbook without permission reenrolled me for a second year subscription. Probably some sort of automatic re-enrollment I was unaware of.

17. ★★★★★negative experience without a specific reason· unspecific

    iOS update no longer supports video. Videos have completely disappeared since updating iOS

18. ★★★★★account bans or deletion without explanation

    Retains full credit card info, not secure. My credit card expired shortly after I signed up. App was ok (meh), but was locked out of certain features before end date. Emailed support and they asked for a copy of my credit card statement. Shady. I said no. They managed to update to my new card without my authorization, which means this staff can see all your data & your credit card is not protected. They do not respond to emails, contrary to the BS reply.

19. ★★★★★negative experience without a specific reason· unspecific

    Too much talking. There’s more videos of talking, talking 10 minutes before your actual workout starts – I got an app to work out not to listen to someone talk and there’s no cancellation policy

20. ★★★★★negative experience without a specific reason· unspecific

    Sucky app. I deal with it only because I love my trainers content. I can’t even make her my main trainer. I have to look her up manually every time I want to do a workout and it’s a hassle.

21. ★★★★★subscription and paid restrictions

    Hidden Subscriptions. The subscription doesn’t show up in the App Store so you won’t realize that you are still being charged until the charges keep coming through. There is no way to manage subscriptions in settings or a subscription cancellation option in the email. It’s a scam.

22. ★★★★★subscription and paid restrictions

    Scam!. Charged for annual fee forced by pop ups even after my card was charged for the monthly fee and you cannot reach anyone for a refund. They had on their help they don’t offer refunds. Absolute scam! And half the time the app freezes mid workout. HIGHLY DISAPPOINTED

23. ★★★★★negative experience without a specific reason· unspecific

    Charged twice. For the last two months I’ve been charged twice

24. ★★★★★subscription and paid restrictions

    Billing issue. App randomly stopped working saying I needed to resubscribe. When I did in August, it has now been charging me twice per month. I have tried to contact Playbook and they cancelled my subscription. I cannot get a live person to contact me. VERY FRUSTRATED

25. ★★★★★slow performance and long loading times

    Login issues, slow app. The app is slow and won’t open. I can’t get in without a code and yet no code was sent to my email. I hit resend. I have had issue after issue. No response from the playbook team.

26. ★★★★★subscription and paid restrictions

    Not great. Renewed my subscription only to find out the app is having issues due to the latest Apple update. Unable to comment on workouts due to the keyboard not working and Airplay is unavailable.

27. ★★★★★subscription and paid restrictions

    Inactive but purchased a subscription. I purchased the subscription from a trainer and it worked for 1 day and then my subscription went inactive. 36 hours later still no response from ticket to correct. None of the troubleshooting tips have worked. I did submit a ticket and I am getting a no response.

28. ★★★★★subscription and paid restrictions

    Awful. Great app, awful trainer…ignores messages, not paying for this…

29. ★★★★★negative experience without a specific reason· unspecific

    Didn’t care for it. Bought the year program, comes with six choices of plans each plan is 6 weeks workouts but the workouts are the same every week. So every Monday you do the same workout from last Monday and so on for the others day. Same exercise over and over.

30. ★★★★★negative experience without a specific reason· unspecific

    Update is terrible. The new update (June 2025) is just horrible. You cannot easily toggle between sets/exercises. It’s not user friendly at all and creates more instances of accidental “exit” and losing anything documented. Go back to the way it was before!