ASICS Runkeeper—Run Tracker

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1. ★★★★★negative experience without a specific reason· unspecific

   Downhill fast. After 5 years with Runkeeper, it’s lost it’s legs. Glitchy app was too much - farewell.

2. ★★★★★negative experience without a specific reason· unspecific

   App update sucks. What happened to manualworkout log? Also I have an iPhone SE and the start screen for the app does not fit the display screen for my phone.

3. ★★★★★negative experience without a specific reason· unspecific

   Bricked in latest update. Love the app but in the latest update I just get a white splash screen that says “In order to have a Runkeeper account you must meet certain age requirements.” - with no way to close it. When I try to login to the asics website with my account it just spins saying “Logging you in…” indefinitely. Been using the app for 10+ years. Reinstalled and having the same issue. My Apple account has my age (I’m over 40!) so I’m bricked.

4. ★★★★★data, history or progress disappears

   Stopped using after ASICS. Switched to Strava after ASICS took over and deleted 10 years of user data for no reason. Why couldn’t we have kept it? So many people reporting that they lost run data starting from 2011 and ASICS doesn’t care at all. Anyway, love Strava!

5. ★★★★★negative experience without a specific reason· unspecific

   Once upon a time it was good. For many years it was a good app. for tracking mileage and measuring progress. Over the last few years it has gone down hill and keeps getting worse. It doesn’t pull data tracked on my Apple Watch, it doesn’t show my runs, only what was recorded on pocket tracker. It only shows a max of 3 days where you previously could see a week and also a weekly comparison. The graphic representations are terrible. I’ve recorded nearly 50k miles of running on the app. but I’m pretty much done with it at this point.

6. ★★★★★negative experience without a specific reason· unspecific

   Missing screen options. Used to get time, distance, pace and mph. Also at end used to see gps routes

7. ★★★★★crashes, freezes and errors

   Stopped working?. My app stopped working last week. When it’s working, it’s outstanding. The last few days when I tap the app, I just get a blank screen. I’m running iOS 18.5. Hey guys, help me out and get my Runkeeper back up…and running.

8. ★★★★★cross-device sync is unreliable

   App Not Syncing with Garmin. App stopped syncing with Garmin a few weeks ago, not just me but multiple people I know have the same problem, making this app useless

9. ★★★★★negative experience without a specific reason· unspecific

   After years of enjoying, I’m deleting. I’ve had this app for many years and enjoyed it. However, as of today the top of my iPhone displays 0.00 miles and 12 seconds and it won’t go away. I’ve closed the app open and shut it reset my phone nothing makes it go away it’s frustrating enough to have me get rid of the app. I don’t know what they did, but they lost me.

10. ★★★★★subscription and paid restrictions

    Total distance goals broken in new updates. Ever since the second-to-most recent update, total distance goals reset every week/month/etc - you are forced to choose a repeat frequency and so your cumulative goal can never be met. I’m not interested in weekly or even monthly gosls - I specifically set longer-term goals with the aim of slowly increasing my distance over time. This was the primary appeal of the app, for me, and I may cancel my subscription as a result of this very frustrating change.

11. ★★★★★negative experience without a specific reason· unspecific

    Took much coaching. I like the coaching option but there’s a fine line between extensive talking and training assistance. I wish the app had the option to have. Guided workouts where I don’t have to have talking about outfits and mantras and whatever else. I just want them to give me timing and pacing.

12. ★★★★★crashes, freezes and errors

    App stopped working. I will adjust my review to five stars once they fix it but for the last two days, I’ve been trying to open the app and it just gives me the loading screen. I’ve tried multiple things and nothing works.

13. ★★★★★slow performance and long loading times

    Terrible app. Where to start? Always an issue updating. I usually have to turn my phone off and back on to update. It used to work then something happened. Using an Apple Watch Series 4 I never had issues then one after another showed up. First was the app captured my sound and would not give it back to the music player so I had to listen to very low sounding music for the first mile until the app announced the time again. Then when it started messing up right from the beginning where the activity started message didn’t announce u til I was .61 miles into my run. Then my music would return only until it didn’t. Eventually even at the “activity started” announcement .61 miles into my run my music would not come back until the mile announcement then the times were wrong. It started announcing my split times were 11 minutes. I have never in my life ran so slow. It was then I decided enough is enough and swapped it for another never to come back.

14. ★★★★★negative experience without a specific reason· unspecific

    Says 9+ but can’t make an account if under 18.. bad app

15. ★★★★★negative experience without a specific reason· unspecific

    “Age Requirement”. I can’t use the app all of the sudden because I “don’t meet the age requirement”. I’ll update my review when this is fixed but it sucks for now, I don’t want to lose my data.

16. ★★★★★negative experience without a specific reason· unspecific

    New update is horrible!. I have loved using Runkeeper app for over 10 years until this latest update. I hate using the app now. Wish I could go back to the previous version. New version is hard to use and navigate! Please go back to a successful version!

17. ★★★★★data, history or progress disappears

    Deleted all my run data. I had years of data on runkeeper and they deleted everything. Strava really is better

18. ★★★★★negative experience without a specific reason· unspecific

    Walk. Today I walked for 48 minutes 5345 steps and run keeper shows I walked ZERO MILES. I am very upset

19. ★★★★★negative experience without a specific reason· unspecific

    Unuseable. I used this all the time before. Can’t even log in now. App deleted Runkeeper is dead now

20. ★★★★★negative experience without a specific reason· unspecific

    Spam. My account is private, why am I suddenly getting spam notifications from your app?

21. ★★★★★excessive or broken notifications

    Good app for keeping track. But the notifications allowing spam are really annoying

22. ★★★★★negative experience without a specific reason· unspecific

    Never using ever again…. I have used Runkeeper for YEARS. It was the best running app that had good usage for free users. Now suddenly they take most of it away and make you pay??? I get it’s a business but I can just go use a different app with my Apple Watch to track distance and calories. Even Strava has more features for free users. Never using this again, it’s ridiculous that live tracking is gone AND it doesn’t even keep track of distance for free users??? What is the point of this app???

23. ★★★★★negative experience without a specific reason· unspecific

    Used to be great. No more Apple Watch!. I used to love this app, but they finally removed support for the Apple Watch!! It was never perfect but I really appreciated the ability to see my status throughout the run. I hate pulling my phone out and this app really did it all. Now I’m probably going to end up using the stupid Apple fitness app and I won’t be able to connect with my friends who don’t have iPhones… sad day.

24. ★★★★★negative experience without a specific reason· unspecific

    Coaching. The best. This app help me redesign my life and literally help me mentally and gave me the confidence to change the lifestyle I literally detest. This is a very helpful app. Thank you!

25. ★★★★★negative experience without a specific reason· unspecific

    Santa marta. Colombia después de 4 años de ausencia.

26. ★★★★★negative experience without a specific reason· unspecific

    Promotion. Promotion feature not visible

27. ★★★★★negative experience without a specific reason· unspecific

    Pointless. The only thing the app is supposed to do is track my running and it doesn’t. I have location services allowed, but it only functions as a stopwatch. Waste of time.

28. ★★★★★negative experience without a specific reason· unspecific

    Can’t login. They reset the app and now I can’t login. No way to select forgot password.

29. ★★★★★subscription and paid restrictions

    Beware of unauthorized charges. My account was charged 3 times $59.99 for the annual fee and I can't get a response from anyone to get a refund

30. ★★★★★data, history or progress disappears

    Erased All My Data Without Warning. Horrible customer service. They erased all my data just because I took a break from running. And when I asked about it, they just threw “ASICS Privacy Policy” at me. They could have at least notified me and given me a chance to save my data before deleting over a DECADE of running activity, including my first full marathon. I’ll never use this app again.