Freeletics: Workouts & Fitness

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1. ★★★★★subscription and paid restrictions

   Don’t purchase the bundle. I signed up through the instagram ad recently for the 7-for-1 bundle that I saw. After paying I’ve gotten no information on how to get the other apps to work. No emails, no messages. There’s literally no way to send a direct message to customer support. I’ve gotten no response on messages to instagram, and their FAQ is useless or actual help

2. ★★★★★subscription and paid restrictions

   Lack of access. Unable to actually see the structure of the program unless paid for. Just a waste of time really

3. ★★★★★negative experience without a specific reason· unspecific

   Zu teuer für etwas was es bei YouTube besser und gratis gibt!. Ich finde die App zu kompliziert. Es werden viele Geräte dazu empfohlen. Dies war doch eigentlich nicht das Konzept!

4. ★★★★★negative experience without a specific reason· unspecific

   So bad. Not good at all Not even asking me about me medical conditions

5. ★★★★★negative experience without a specific reason· unspecific

   Cancel. The exercises become extremely repetitive and the App makes it very difficult to cancel. No notice given prior to automatic renewal and then it is difficult to cancel. I would not recommend this app.

6. ★★★★★negative experience without a specific reason· unspecific

   Can’t use without internet connection. My gym is in a basement and doesn’t receive cell service. The fact that this app can’t be used without a connection is a joke. Do better.

7. ★★★★★subscription and paid restrictions

   Could be great but developers don’t respond to user frustrations. I’ve been using Freeletics for a while, and while the AI-driven workouts are promising, there’s a big drawback: you can’t really customize or give feedback on certain parts of the routine. The warm-ups are often too intense with no way to dial them down, and the cooldowns only give you a fixed 5-second transition between exercises, which is often just not enough time. You end up fumbling with the phone to find a workaround, which breaks the flow. Worse, the support forums are full of users asking for these features, but the developers aren’t listening. If they do respond they just say you’re on the wrong Journey (long-term workout plan), even though it’s the same issue across all Journeys. The app could be really great, but until they let users actually tweak these things or listen to feedback, it’s not worth the subscription cost. When my subscription runs out I’m switching to BodBot which is also not great, extremely clunky app, but at least it’s actually adaptable.

8. ★★★★★subscription and paid restrictions

   Free is not free. Requires subscription. This app did not list itself as containing in app purchases. It doesn’t work unless you subscribe to ridiculously expensive plan. Total trash.

9. ★★★★★negative experience without a specific reason· unspecific

   Used to be free. Well, even I tried- I can’t afford to pay full year - and as only option - I am not even sorry. Support - don’t bother to write stupid replies I should contact support via email - I did. It’s not even pleasant experience - so I am not sorry for going somewhere else ;) I believe 1month plan exists.

10. ★★★★★subscription and paid restrictions

    Horrible customer service. Auto-renewed my membership without any reminders. Reached out to them as soon as I saw a charge hit my card (same day) but they refused to cancel and refund. I realize there are lots of things buried in T&C, but terrible customer support. I have not used this app for a very long time and did not realize the auto-renewal was sneakily turned on (I usually turn these off). I got NO reminders from them for the renewal coming up. Not nice. Shady business practices. Do NOT recommend.

11. ★★★★★subscription and paid restrictions

    Will not honor refunds. The app over the years has gotten worse I haven’t used it in an over 7 months. I was charged the annual fee and after reaching out to customer service told they wouldn’t refund it. This is the type of company you are doing business with, run and take your money to a company that cares.

12. ★★★★★subscription and paid restrictions

    Horrible Customer Support. I accidentally had my phone renew a subscription (one year, for $103 dollars) from an old account, while I had a current subscription just billed ($56) for a three-month subscription. I emailed customer support. They asked me for all the proof that I purchased both subscriptions. I sent them everything from my receipts, to the last 4 of my account number, and everything they asked for, just for him to say since it was from two separate accounts (even though they were both mine), they refuse to give me a refund. They also kept the one year canceled, but not refunded. So I ended up paying $160 just for a three month subscription. When I asked for a phone number to speak to a supervisor, he told me there is no phone number for customer service. I would not suggest this program as it’s already expensive, but especially because they clearly do not care about customers and refuse to provide refunds if issues arise. I have been a long-time customer of Freeletics and I would rate this experience, and the experience of having money stolen from me, a 0/5 stars. I would not trust this program again or recommend them.

13. ★★★★★subscription and paid restrictions

    Crashes in the middle of workouts. This app could not be more annoying. The app constantly refreshes when I’m looking at my daily workout and has now crashed three different times after an update while in the middle of a workout. of course this is after I paid.

14. ★★★★★subscription and paid restrictions

    Do not download this apps. It was not good at all, not recommended. The helps and supports center had never helped me to cancel and refund my money back at all which I did not attend to renew the plan. Go away

15. ★★★★★subscription and paid restrictions

    Pay wall. It’s genuinely annoying to be looking at a big obnoxious sign asking me to sign for some subscription which i can’t get rid of.

16. ★★★★★subscription and paid restrictions

    Beware of Auto-Renewal and Poor Customer Service. I initially thought Freeletics was an okay app—not great, but functional enough. Unfortunately, my experience took a turn for the worse. Without any prior notification, I was enrolled in an auto-renewing subscription. When I reached out to request a refund for a subscription I didn’t even realize I was renewing, their customer service gave me the standard “you should have read the terms and conditions” excuse. The terms are 10 pages long, and their lack of transparency around the renewal process feels like a deliberate tactic. Their customer service was absolutely useless and unwilling to help resolve the issue. It’s sad, but I’ll never use this app again, and I wouldn’t recommend it to anyone. Be cautious if you decide to download—it’s not worth the hassle.

17. ★★★★★subscription and paid restrictions

    Horrible customer service. Horrible customer service and total lack of understanding in reviewing customer’s decision on subscription cancellation. I have contacted directly on the day i was billed to cancel my subscription but customer service rep Raphael refused to do so without even checking this with supervisors. Any decent company that is based in the US would immediately review this and help its customer to address the issue, they obviously could care less on that and shame on them all

18. ★★★★★negative experience without a specific reason· unspecific

    Misleading Age Restriction. I downloaded this app because it was labeled as suitable for ages 4+, but I was really disappointed when I tried to sign up. While entering my birthday (2013), the app wouldn’t let me proceed unless I changed my birth year to 2007 or earlier. This doesn’t make any sense if the app is supposed to be for ages 4+! I was really looking forward to working on my workout goals early and getting started on my fitness journey, but this restriction stopped me. If the app isn’t actually for younger users, it should be labeled properly. This setup is frustrating and misleading. Please fix this so the app matches what you advertise! Not happy at all, please fix your app.

19. ★★★★★negative experience without a specific reason· unspecific

    Not so free Letics. Looking for something free that would guide me through some exercise. This one says it’s free but after you answer some questions it asks you what plan you want to buy.

20. ★★★★★negative experience without a specific reason· unspecific

    Trash. Good enough to get started, but full of annoying characteristics. App also auto renews with no recourse to get your money back.

21. ★★★★★negative experience without a specific reason· unspecific

    Not free. Nuff said

22. ★★★★★subscription and paid restrictions

    Will not refund auto-renew. It’s simply not good faith business to refuse to refund an auto-renewing subscription.

23. ★★★★★negative experience without a specific reason· unspecific

    Not free!!. Misleading app. It’s not free!

24. ★★★★★negative experience without a specific reason· unspecific

    Freeletics…not free at all..!. No thx. Not even close to free.

25. ★★★★★subscription and paid restrictions

    Beware of hidden auto renewal policy. They secretly turn on auto renewal and then charge you without any notice once your membership is up. I asked for a refund several hours after the renewal and they refused.

26. ★★★★★subscription and paid restrictions

    Watch your subscription renewal date. The app itself is good. Solid workouts and a strong variety of exercises. The problem is with the billing. They will not alert you to an upcoming renewal, unlike most other app developers. You better write down your renewal date and cancel prior if you don’t want to be charged $100+. The app renewed for me at midnight. I contacted them within 20 mins explaining I was not aware of the renewal date and since I no longer used the app, I did not want to renew. They dug in, saying it’s their policy not to give refunds and that I should have known the renewal date. I have 300 apps on this phone, and I don’t track that. I suspects most others do not as well. I eventually got my refund thanks to PayPal, but the developer fought it tooth and nail. The company should rely less on its fraudulent practices of hiding renewal dates deep in the TOS and refusing refunds and instead focus on developing an app people want to renew.

27. ★★★★★negative experience without a specific reason· unspecific

    Was listed as free. It’s not.. I’m poor so I thought maybe I’d try a few free apps to help me. Nope! This app isn’t free. Just like all of these wallet vampires all the free stuff is basically garbage with zero ways to customize it to your needs if you’re disabled. Just use ads!!

28. ★★★★★negative experience without a specific reason· unspecific

    Way too hard with no way to change it. I wish this app had a free trial. Instead I spent $50 on an app I used once. The custom workout part was fine (if repetitive) but the “warm up” was INCREDIBLY IMPOSSIBLE for a beginner like myself and I never found a way to change. Ok for folks who already fit I guess

29. ★★★★★negative experience without a specific reason· unspecific

    Support?. Is there no way to contact customer support? Also, I'm new to this but if I select certain equipment, shouldn't the list of appropriate exercises reflect the equipment I've chosen?

30. ★★★★★data, history or progress disappears

    Pretty disappointed. I never write reviews but this app has truly disappointed me or maybe it’s user error. I keep getting the same workouts. I cant do certain things like crunches. 8/10 I keep getting crunches in my session. I can’t just delete the one workout I have do change the whole workout plan for the day. It’s a great stretching app but workout routine’s ordinary nothing special waste of money!!!!